23241 comments found.
Hello,
I have several concerns, can you help me please:
1. How can I remove the top banner from demo22 (Product porto plus X)?
2. How can I remove the newsletter banner from the bottom?
3. How can I change all the template texts to Spanish?
4. How can I customize the hot banners at the top of the site (Action cameras and For all styles)?
Thank you
Hello, @jimjud,
1. You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
And also you have to remove the Custom JS from Porto >> Theme Options >> Skin >> JavaScript Code as well: https://postimg.cc/PNbRVx1n
2. That is a block set under Footer Top Widget, If you simply want to remove it then remove the Block Widget from Footer Top it will solve your issue as showing in the below-given screenshot:
3. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
4. Please edit your Home Page and you will find the elements set for that section under your Home Page as showing in the below-given screenshot, edit it and change anything as per your requirements.
Regards, P-THEMES.
Hi,
Thanks for the reply. I installed the plugin for the translation but it is not activated. I have the latest version but wordpress does not leave it active. Why?
https://postimg.cc/gallery/wjkvPMzThank you
Hello,
Help me with the following questions please (demo 22):
1. How can I edit the banners?(https://postimg.cc/fVRCsSK6/e824739b)
2. How can I correct the image overflow? (https://postimg.cc/H8TZ7ZwL/c66c9665)
3. How can I correct the image overflow? (https://postimg.cc/PNd2y7DX/b25bb2ba) 4.How do I customize the brands section on the products page? (https://postimg.cc/47sb8KmL/1b7f98f1)
Thanks
Hello, @jimjud,
For that plugin “Automatic Translation Addon for Loco Translate”, please go to WP-Dashboard >> Plugins and finds and delete the plugin from there and then again Install it with the latest version of the plugin.
1. Please edit your Home Page and you will find the Custom Heading elements set under Porto Interactive Banner elements, edit it and change anything as per your requirements as showing below:
2,3. Please edit your Home Page and copy and paste the below-given CSS code to the Home Page Custom CSS option and check your site after removing the browser cache.
@media (min-width: 992px){
.home-category-banner {
top: 56px !important;
height: 85% !important;
}
}
4. Please go to Porto >> Theme Options >> WooCommerce >> Single Product and scroll bottom you will find the block slug name has been set under content-bottom option as showing in the below-given screenshot:
It means the particular section is coming from Blocks, you have to go to Blocks and finds and edit the particular Block and change anything as per your requirements as showing below:
And please contact us via our support system for rest of your issues and for new issues, This platform is only used for Pre-Sale questions and small queries only not for detailed and multiple issues, Hope you can understand.
Regards, P-THEMES.
Hello,
Thanks for answering.
1. The plugin problem persists, I followed the instructions but it doesn’t work. —> https://postimg.cc/9wYFb0ty/f030542d
2. I am using Elementor and the banner is not displayed for editing.—> https://postimg.cc/mPfh4xhc/9e463165
Thank you
Hello, @jimjud,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
What is the best upgrade path from 3.6.4 to now? I do not want to lose any of the layouts that are working perfectly, including menu, headers, footers, mobile menus are better in 3.6.4 then they are now. I feel I maybe missing out on bug and security fixes and perhaps a few other important updates. Already tried to do a full upgrade but that broke everything visually and I tried other methods but then you lose the same layouts that used to work perfectly. Thanks so much for any direction.
Hello, @ingenuitor,
First of all, you have missed a lot of Theme updates in between your current running version and the latest version of the Theme and we have included/removed many of the features in those updates from/into the Theme which will not possible to revert back without Customization.
You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And try to update the Theme by following the below-listed article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I hope this will help you in solving your issue and if not then try to contact our Customization team for paid Customization services or hire any developer.
Regards, P-THEMES.
Hello, I have successfully updated most of woo-commerce all but these.
porto/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0, porto/woocommerce/cart/mini-cart.php version 3.1.0 is out of date. The core version is 3.7.0, porto/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.5.5, porto/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0, porto/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, porto/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/order/order-details.php version 3.0.0 is out of date. The core version is 3.7.0, porto/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0, porto/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 4.0.0, porto/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.5.1, porto/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.5.1, porto/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0, porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0, porto/woocommerce/single-product/review-rating.php version 3.1.0 is out of date. The core version is 3.6.0, porto/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0, porto/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
I guess at this point in the efforts of not losing what already works, it will need to be customized but I want to keep the important parts secure and up to date. The key here is not to lose any function or UI that has been working for years perfectly.
Sadly I do not like the updated theme, it’s missing some elements that are really important. Do not get me wrong, it’s a great theme, but I’m not a fan when you removed the old system mobile menu and various other elements I’m used to using and IMHO works better in the UI / UX environment.
Thanks again for all your help and support…
Hello, @ingenuitor,
I am sorry but that was the demand of the situation and our customers.
Thanks for your understanding.
Please no sorry necessary, I fully understand and again it’s a great theme, I just need to make it work for me. Thanks again for the great support.
You’re Welcome!! 
Hi, I am looking at your demo websites and the wishlist counter does not appear after adding items to the wishlist. Is there something wrong?
Hello, @afarahani,
First of all, thanks for showing your interest in Porto WordPress.
If you will use Built-in Wishlist functionality under Header Builder then it will show Wishlist Counter as showing in this screenshot:
Regards, P-THEMES.
But then there would be two heart buttons in the header! Right?
Hello, @afarahani,
No, It will not you can simply remove the one as per your requirements.
Regards, P-THEMES.
Dear Porto,
Please this is critic for my sales, some clients are asking why the transport is not showed and desglosed in the order (red circle). They understand is wrong. I have an e – commerce shop (woocommerce).
Please, any solution ?
http://candleart.es/DESGLOSE.JPGthanks, Candle Art
Hello, @RosaMaria_,
This is default functionality of the Theme and WooCommerce, It does not show the transport under that section, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
ok thanks, can you tell me where I can contact the customization team ? thanks, regards
Hello, @RosaMaria_,
Please contact us via our support system with your site WP Admin Login details so that we will share the Customization department contact with you and then you can directly contact them.
Regards, P-THEMES.
Hi Does the site payment work with privet PayPal account or do I need company PayPal?
Hello, @tzohari,
First of all, thanks for showing your interest in Porto WordPress.
PayPal is the WooCommerce functionality and you can read more and all about it here:
https://docs.woocommerce.com/document/paypal-express-checkout/
Regards, P-THEMES.
Hi, when will your theme be php7.3 compatible? every time I update the theme, I try to change php version – but it fails to work. Thanks
Hello, @dee-uk,
Porto WordPress latest version is fully compaitable with PHP version 7.3, Please update the Theme to the latest version, deactivate all the third party plugins and then check back after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
For $59, it’s lifetime fee or yearly? Updates also for 1 year or lifetime? No details about above questions, so asking here. I need to purchase multi vendor theme
Hello, @devaaji,
First of all, thanks for showing your interest in Porto WordPress.
Yes, When you will purchase the Theme its for lifetime and you will get the lifetime free updates of the Theme.
Regards, P-THEMES.
Hi – just wondering does your theme support the Mailchimp for woocommerce plug-in? thanks heaps
Hello, @ashgill19,
Sorry to say that but we have not tested the Mailchimp for woocommerce plug-in with the Theme officially yet, so we are unable to suggest you on it, If you want to use it, you can try it with the Theme.
You can check all the third-party compatible plugins list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Regards, P-THEMES.
Thanks for your prompt reply. Ok, basically I want to set up some automated emails to send to customers a month after they order plus one for abandoned cart. What is the best way to do this?
Hello, @ashgill19,
I am sorry but this is not the default functionality of the Theme and WooCommerce, you have to use any third party plugin for it which better meets your requirements, unfortunately we have not tested any of the third party plugin with the Theme for this reason.
Regards, P-THEMES.
Hi, I am using the css code “border-bottom:none;” for breadcrumbs in order to disable the gray line from under. There is any other way to do this?
I set this css for this class…..”.page-top.page-header-6”
You do not need to deal with it! I did it.
Sound’s Great!!!
You are the best
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Hello, @iFactoryLab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Just noticed that the top html block on my website is not showing up. Not sure what happened. Haven’t made any backend changes on my site except for theme upgrade.
This is how the demo looks…
This is my code in top html block in place…
My website URL is https://www.corelinsight.com
Hello, @pratikshah,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
hello! i set to display right sidebar on woocommerce but dosen’t works. where is the setting to set default sidebar? thanks
Hello, @loranz,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
HI, Where can I change the: .coupon-sale-text rotation degree to 0 degree
Is this a class name or what? Thanks.
Hello, @gerard7803,
Sorry to say that but this is not possible, There is no such option in the Theme for it, If you want you can try it with Custom CSS, Otherwise, this is not possible.
Regards, P-THEMES.
hi, i have a problem, when i put a getemoji in the web, like this ✅ the icon change by another in mobile version, why? can you help me? thanks!
Hello, @outsiderzone,
If you are using FontAwesome Icon then you have to add the below given CSS code to your Theme with Code as well as given below:
font-family: "Font Awesome 5 Free" !important; font-weight: 900 !important;
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/12/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
Would just like to ask why the changes take awhile before it gets reflected on the live site? As if there’s a cache enabled on the website (no cache plugin installed this is a fresh install). How can I make it reflect the changes right away?
It’s hard to make changes and see immediate effect.
Also, can you check header top? I already turned it off in theme options-header-show header top – but it’s still there?
Hello, @cdeguzman,
I have checked your site now and the header top is activated on your site and also the header top block is activated on your site as well as showing in this screenshot: https://postimg.cc/t7pPyW6J
> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
And Regarding the cache, Please always check your site by Pressing CTRL+F5 and please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I went to Porto >> Theme Options >> WooCommerce >> Checkout Page and tried version 1 and 2 but still I’d prefer the default checkout by Woocommerce. How to disable porto Wocommerce modifications? Thx
Hello, @implicitpay,
Sorry to say that but this is not possible, There is no Option in the Theme for completly disable the Theme Options page layout, you have to choose any one from them, Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, For some reason I can’t see the description on the product page. Example: https://dekorracje.pl/produkt/poszewka-dekoracyjna-w-pasy-zloty-srebrny-t0082/ If you do “inspect element” on the area of the description you can see that the text is there in the source of the page. It just doesn’t show for some reason. Please help me resolve this issue. Thank you.
Hello, @boss_endorpher,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
div#description.fade {
opacity: 1 !important;
}
Regards, P-THEMES.
worked, thanks.
You’re Welcome!!!
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Hello, @iamdrisselalami,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi. I forgot to deactivate the license before deleting the development site. now it no longer works on the final site. says it is already used. Can u help me, please?
Hello, @kayamen,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello how can I change the license domain
Hello, @cele82,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
