26871 comments found.
Hi, i imported demo Crypto News, everything is great, except main menu background. I want to remove it or change it but thing is i cant find it .
Hi,
Thanks for using our theme! In order to change the background image to your main menu, please note that you have to edit the Header Template and change the background from the ROW. -> https://www.screencast.com/t/Xn55MIvr If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
After installing the demo theme i am missing the woocomerce part in the menu and page. https://ibb.co/Z6PqgjW and Shop pagehttps://ibb.co/9gCFW30 .
I looked at your tutorials but I did not find information for building these pages in them or in the forum. I expected to get these pages after installing the theme. give me guidelines on what to do.
Hello,
Thanks for using our theme! The Woocommerce is not included in our demos. If you want this functionality please note that you will need to install the Woocommerce plugins and integrate it to your website according to our guide. That demo is only for presentation. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Thank you for the message! Catalin L.
Please give me a link to your guide that solves these iquestions for me
Hi,
Please check the official Woocommerce documentation from here -> https://docs.woocommerce.com/documentation/plugins/woocommerce/ if you want to create a shop website. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
- About to connect() to cloud.tagdiv.com port 443 (#0)
- Trying 104.26.8.172… Connection timed out
- Trying 104.26.9.172… Connection timed out
- Trying 2606:4700:20::681a:8ac… Failed to connect to 2606:4700:20::681a:8ac: Network is unreachable
- Success
- Trying 2606:4700:20::681a:9ac… Failed to connect to 2606:4700:20::681a:9ac: Network is unreachable
- Success
- couldn’t connect to host
- Closing connection #0 curl: (7) Failed to connect to 2606:4700:20::681a:8ac: Network is unreachable “
Hello,
This problem seems to be strange and we also don’t know to be a theme related issue. Please check with your hosting provider, discuss this issue, and ask for help from them, as they should be able to provide a more accurate answer about their server. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hello, you are blocking hosting provider, by firewall or by cloudflare. Hosting provier uses 8.8.8.8 and 1.1.1.1 as nameservers. Tested on the same hosting provider with different IP and works. This is their official answer. So I will move to a new dedicated server, unfortunately.
Hi,
Yes, this could be a better idea. Try to change your hosting provider to another one and if you have any other questions, please let us know.
Best regards! Catalin L.
Pls help me, I have been trying to activate my theme but its not going. I keep getting this error when i put my Item Purchase Code.”Envato API is down, please try again later or use the manual registration.”
Pls check your mail, i have sent my details
Hi,
That is usually a temporary issue with the Envato servers, you could wait for a while and try again. Or use the manual activation – https://www.screencast.com/t/EL4k48Lq If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Check out what our customers feel about using Newspaper!
Hi,
After the last update a lot of “bad things” happened.. My logo has disappeared, a new error (404) appeared on each page (do to a new conflict with a plugin that used to work fine before), another gallery just “disappeared” when I was trying to fix the appearance from tagDiv composer… Now my whole work is just gone…
Unfortunately I don’t have any back-ups (my fault, I know).. 
Hi,
A backup is very important, unforeseen issues may happen at any time. So all those happened after updating the theme. We could take a look at each of the issues that happened. The logo however can simply be set again, that shouldn’t too much trouble, if it was removed for some reason. You can send us an email at contact@tagdiv.com and mention details about each issue that still exists, and provide a link to the website and admin login. Include the license key in the email.
Thank you! Simion C.
Greetings!
I am interested to update the theme on my website – www.loyal-travel.com/blog where I am using very old version of the theme. Is there any option that I can update and keep my website look the same?
Hi,
The installed theme is quite old indeed. You should strongly consider to update theme. Make a backup, delete the old theme, and upload the new one, then update all the theme plugins https://prnt.sc/spfh0m Be sure to activate the standard pack plugin as well https://prnt.sc/spfhxe Also please check these important articles https://tagdiv.com/updating-the-core-of-tagdiv-themes/ and https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/
Thank you! Simion C.
I build some pages with tagDiv Composer but don’t using any Vimeo and Youube video on that page, but tagDiv Composer still loading those JS.
This thing i noticed after updating theme to latest version.
How i can prevent those JS from loading?
Please let me know.
Hi,
We are aware of it, a solution will be found as soon as possible in the matter. Sorry for the inconvenience.
Thank you! Simion C.
Does this problem will be pushed in a future updates?
Hi,
Please deactivate and delete the composer plugin, then reinstall it from the theme plugins panel https://prnt.sc/ss5l9y Then check again.
Thank you! Simion C.
After doing this, clear my Website cache & server. Still theme requesting Vimeo & Youtube js. Here is the https://youtu.be/3xSLS7lrET0
I think there is a bug on there fix it soon.
Hi,
That would be unusual, seems to be fine on my end when I test it. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login.
Thank you! Simion C.
I have a problem with Ads display. Since the recent update, my ads are not showing all the time. I need your advice
Hi,
So sometimes they show, then they do not show? The theme will load the ad codes you enter, that would be all it does, then the ads should be delivered by the ad provider you use. If there is a problem caused by the theme with the ads, we could take a look, you can send us an email at contact@tagdiv.com and provide a link to the website and some more details.
Thank you! Simion C.
I purchased theme one month ago. And in forums, it is showing “It looks like your support has expired!” HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi,
The theme support on Envato is limited to 6 months with the possibility to extend it afterward. It is a time-limited factor, but you can use this URL to renew your support:https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
All the best! Catalin L.
I SAID I PURCHASED 1 MONTH AGO! Then how can my support expire?????????
Hi,
I have checked your item purchase key and it’s ok. Try to force clear the browser cache through pressing CTRL+SHIFT+R and try again to write us on the forum. If the problem persists, please send us an email at contact@tagdiv.com and we are ready to help you.
Best regards! Catalin L.
I keep seeing that there is a free version to download and try but I can’t seem to find a legit link anywhere. Could you verify and provide me a link?
Hi,
There is no official free version available, there is only one theme version. The theme can only be obtained from themeforest https://themeforest.net/item/newspaper/5489609 We do not recommend downloading/purchasing it from any other website.
Thank you! Simion C.
Hi.
I am using Mobile theme with AMP. I have compresses all my images using “Smush Pro”. I use CDN and also WPRocket to optimize my website. But still I see that my mobile theme is loading very slow specially.
https://www.lyricsstop.com/english-songs/watermelon-sugar-lyrics-harry-styles/Please can you suggest why is it loading slow?
Hi,
From what I can see it looks quite fine at the moment https://prnt.sc/sp6vms The mobile theme should provide good performance for mobile.
Thank you! Simion C.
Hi after theme update I am not able to make changes in the main menu? I have created new menu but its not appearing in the theme.
Hello is anyone listening here? After update nothing is happening on my site…Whatever I changes in theme panel its not reflecting in the theme..can you plzz suggest?
Hi,
Please try and use the theme support forum if you are having problems with the theme, we will try to reply as soon as possible. Or you can send us an email at contact@tagdiv.com and provide admin login for a closer look. Mention the details about what we should check exactly. We will try to help, let us know.
Thank you! Simion C.
Can I Use The My One Activation Code On Main and Subdomain Site ?
Hi,
Yes, you can do this. Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.
Best regards! Catalin L.
Hi, It seems there is a bug with the Cloud templates for footer. You can choose one, make some modifications but once you saved it, you cannot edit anymore the template with TagDiv composer. It works fine with headers or other cloud templates. Thanks
Lionel
Hi,
Unfortunately, please note that our Footers cannot be edited from the same template. You can edit that section from the homepage for example, where you have access for each section of the page, like Header/Main Content/Footer. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Best regards! Catalin L.
My bad! I didn’t pay attention that I could do It directly from the page. I was surprised that footers were the only template you cannot modify. Thanks a lot!
Question before purchase. How do I add a second plural form for Russian to the comments section? Thanks! 
Hi,
Unfortunately, I do not exactly understand what you mean. If you want to create a multilanguage website, you have to use the WPML plugin which is tested with our theme.
Best regards! Catalin L.
The fact is that in Russian there are two plural forms. There is only one “comments” field in the theme settings. I hope you understand what I mean.
Hi,
Unfortunately, the theme does not have any such an option for that. Please note that our product uses the default Wordpress comments functionality.
All the best! Catalin L.
This is resolved through the settings of the translation file .po . For the Russian language, the formula is simply substituted: nplurals=3; plural=(n%10==1 && n%100!=11 ? 0 : n%10>=2 && n%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2);
Hi,
I am glad you found a solution to this situation.
All the best! Catalin L.
For this simple implementation, you should prepare a plugin for translation into other languages. Unfortunately, if I understand correctly, you don’t want to do this.
Still mobile theme shows error.. Don’t know what is wrong.. Paid theme, get regular updates… And now stuck in middle. And now they are saying extend support.. If you want support,... Yes we want support so don’t give rubbish updates.
Hi,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ or send us an email at contact@tagdiv.com where you need to provide more details about your problem and we are ready to help you.MAke sure that your system status parameters are correctly increased according to our guide.
Best regards! Catalin L.
Hello, I’m trying to change the logo via ThemePanel for my site. Nothing will save. Never experienced this until newest update. Please assist. Thank you.
Hi,
For the header logo you will have to follow our tutorial here: https://www.youtube.com/watch?v=HXQQygkCCJo If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Thank you! Catalin L.
Hello. Your new theme, here https://demo.tagdiv.com/newspaper_medicine_pro/, is not allowing Featured Videos to appear inside the posts. This is a huge problem for people who have posted hundreds of videos on their sites using the “Featured Video” link feature inside of Posts. And please don’t tell me to change the Post style. You made the Medicine Pro theme’s post page so specific that changing to another post style causes loss of all the formatting that comes with the Medicine Pro theme. An update for Featured Videos already formatted to show naturally on hundreds od posts under the Medicine Pro theme is URGENT, please!!!!
Hi,
If you are using the YouTube Videos, please make sure that you have correctly setup the YouTube API key according to our guide from here -> https://forum.tagdiv.com/youtube-api-key/ I have made some tests with Featured Videos on my website using that demo and everything seems to work as properly. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
P.S Try to edit your Single Post Template and replace the Featured Image Background section with the Single Post Featured Image element, like this -> https://www.screencast.com/t/3k54qQsh because the Featured Image Background does not work with videos.
Hope this helps! Catalin L.
Replacing the Featured Image Background section with the Single Post Featured Image element seems to have solved the problem. I hope you will update your theme at some point to make this work for all. But Thanks for saving us a big headache. We love this Medicine Pro theme. It’s one of your best designed themes for sure.
Oh, and I did want to point out that the Facebook video links are not working in this theme. I have tried using links as per your documentation suggests, but none of the versions is able to pull Facebook videos into the post page.
Hi,
I have made some tests with the Facebook videos and it seems working fine as you can see here -> https://www.screencast.com/t/EOmZazxKKlhf Did you have tried the embedded method on the posts? If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
td-standart-park plugin make HTTP ERROR 500. why? help please
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
okay, I have successfully added the plugin. thanks
