23211 comments found.
does this comes with HTML files and PSD files other than the WP theme zip?
Hello, @codewebsg,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but it does not come with HTML and PSD files.
Regards, P-THEMES.
hello, a very simple quetion, where can i deactivate the popup on homepage?
Hello, @PIXELAKTIVISTEN,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi. Where I can change the social icon links on the product page?
Hello, @Noname_Publicidad,
You can not change the links for the social icons on product page because those icons are only to share the products on the social platform, you can turn them ON/OFF from Porto >> Theme Options >> Social Share as showing below:
Regards, P-THEMES.
Hi, I am considering changing my website and am looking at this theme. I see you have variations but in the demos they don’t seem to work. I mean, clicking on the swatch image of the brown shoe does not change the main foto to the brown shoe. Is this an error, or just not working. I want to basically rebuilt my current website with the funcionality it already has https://brasilazy.com.br but with a fresh install and on top of a theme that is stable..
Hello, @timstijntjes,
First of all, thanks for showing your interest in Porto WordPress.
This is not an issue but we have not set the product on Demo as you want, You have to set the every variable product variations images differently, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop1/product/black-grey-headset/
Regards, P-THEMES.
a super thanks for the response, one more thing.. I will show all the yellow pictures, if we add more? And is this a standard theme feature or a separate plugin that we need to buy?
Hello, @timstijntjes,
This is the standard Theme feature, and yes it you add more you can show all the images with seperate variations.
Regards, P-THEMES.
hello! into poto thank you page (after checkout). I would like to know where i have to copy the slug for my custumize thank you page
Hello, @welcome-store1358,
That thank you page is not the Theme default page but it is the WooCommere page, you have to Customize the WooCommerce plugin for it OR its better to ask WooCommerce support for it.
Regards, P-THEMES.
Ok, Thank you
Most Welcome!!! 
I would like to develop Trophies and Medals online Store. I want to add some engraving options and add on Products on main product is it possible?.
I also need some custom features in product view page like
https://trophystore.co.uk/2020-trophy-laurel-wreath-by-infinity-stars-10cm?2. Is elementor page builder is available with this theme purchase?
Hello, @Pratik27,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress based on WooCommerce and WooCommerce has its default functionality for Store, by default WooCommerce does not provide the functionality for addon products on the main product, you have to use any third-party plugin for it, which better meets your requirements.
Yes, Elementor Page Builder comes with the Theme Package.
Regards, P-THEMES.
tacticaltools.com.au need to reset my purchase code
Hello, @prabhjot2991,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Bug report 1: After choosing product variation settings in a variable product, the images become very blurry under the magnification rectangle. It seems like that the wrong image version is loaded in low resolution. This happens at any product page. Example: https://sitz.ch/produkt/swopper/
Bug report 2: After chaning the product variation, the image under the magnification rectangle is not shown instantly (blank white), only after using the mouse wheel zooming in or out the image appears inside the magnification rectangle. https://sitz.ch/produkt/swopper/
Both bugs are only happening on the first product image in the galery, all other images do not have this problem.
Hello, @lensbreak,
1,2. Can you please share any of our Demo link on which this issue occurring? I have tested it on my test site and it is working perfectly fine at my end.
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Bug 1: https://prnt.sc/sx9ur9 As you can see, the wrong resolution 600×600 is loaded into the rectangle instead the full original version of the image.
Hello, @lensbreak,
I already explained all above, The Image size is handeled by Woo and our Theme does not have any influence on it, please try to read the above articles and Woo articles in it clearly and completly, Otherwise, please contact us with your support system with your site WP Admin Login details so that we will check it for you on your site. This is not the bug but the Image Size issue.
Regards, P-THEMES.
Sorry I just added the comment but didnt refresh this page so I just saw your answer now. Thank you, I will try the described way and get back to you in case the problem persists.
Btw: Nice that you answer so fast within a few minutes. Thats cool!
Thanks for your understanding and patience, and please try to contact now via our support system with your site WP Admin Login so that we will check it for you on your site always
On your real-estate demo, are the properties a Woo Commerce product type? We want to use this theme with Woo Auctions and want to confirm the demo is representative of how property listings will look.
Hello, @msquared70,
First of all, thanks for showing your interest in Porto WordPress.
Those are Portfolio not Woo Products, If you want to use that Demo with WooCommerce then you can use it.
Regards, P-THEMES.
thank you for your quick reply. I understand its compatible – Woo Auction uses Woo Commerce and adds a new product type for properties. Will that inherit the same styling you have for properties in the list and detail page views?
Also, do I understand it correctly that you can pull any “element” or page from any demo in portostudio no matter which demo you originally install?
Hello, @msquared70,
Sorry to say that but we have not officially tested the Woo Auction plugin officially with the Theme yet so we are unable to suggest you on it, If you want you can try it with the Theme.
Yes, you understand correctly, you can import any Demo from any section on your site using Porto Studio.
Regards, P-THEMES.
Thank you for all of your help. We have decide to purchase your template to build a site for a client. We did some preliminary browser “testing” to make sure that everything is ok and came across one issue on your “classic video” demo – which we want to use as the base that I hope you can address. On Android phone using chrome you cant scroll past the video unless you put your finger directly on the mouse icon. On iphone you are able to drag anywhere on the video to scroll down. I see this as a usability issue for Android users. Here is a video showing this… is there a fix / workaround for this?
https://share.twoslashes.com/OAuBxZYerelated but not instead of.. i’m assuming if the hero header is using revolution slider, i can have video for desktop and change the layout to a fixed image and different size for mobile.
Hello, @msquared70,
I am not able to watch your video it is showing 502 Bad Gateway error, It is not the Theme issue but this is how the Revolution Slider with video works, RS cover all the screen of the Mobile device and that is the reason you can not scroll using your fingers, It’s better to use Fixed Image instead of full-screen RS video on the mobile version of the site.
Regards, P-THEMES.
Hi!, I’ve bought this theme some time ago because it was in offer and never used it (maybe some tests and then I uninstalled it). Now I need use it on a personal project and I’m having troubles with le license. A few days ago I’ve installed it on my subdomain shop.octopo.cl but I decided to use another domain (now is octoshop.cl) but when I try to activate it with the purchase code it says that is activated on octopo.cl. I’ve already deleted all files and database from my old domain but the trouble persist. Please help, I have read many issues like this on the comments so I decided request for help. Thanks.
Hello, @Pepperland,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much
Most Welcome!!!
Any updates on how to add product videos to the product gallery? More specific: Can you finally provide a link to a 3rd party plugin that you have tested AND works with your theme? I had tested nearly any available plugin (free and paid plugins) about a year ago and NONE of them worked with Porto because your theme did not consider to make efforts on compatibility when engineering the product page. Looking forward to your answer if something has changed on that. Thanks.
Hello, @lensbreak,
Sorry to say that but we have not tested any of the third party plugin with our Theme for this reason, and there is no such Option in the Theme for it, so for now, This requires Customization and I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
—moved comment—
OK i see very same answer as in the past 
Searching in here a bit I do also see that this feature is requested a lot. So you should add it asap to keep up with the growing competition…
Thanks for your understanding and patience, it depends on the development department. we always forward the feature requests to them.
Hey! I can’t traslate that element, it’s changed in WooCommerce and Porto pot but doesn’t work – http://prntscr.com/sx7r0d
Hello, @ocm-24,
That is Order and it is coming from WooCommerce, Our Theme does not have any influence on it, You can once contact WooCommerce for its translation and they will solve it for you.
Regards, P-THEMES.
Tried to download a few module templates on revslider and it keeps asking purchase code. How to download some?
Hello, @ekkljs,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
how can I keep add to cart buttons aligned on shop page. Currently their position depends on how long the product title is.
Hello, @philsafc,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
height: 75px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! I have some pre sales questions:
1.can i have captcha for customer review section?
2. How îs this theme GDPR ready? Can the customer select the cookies to keep himself?
Thank you,
Hello, @dcatalinalin,
First of all, thanks for showing your interest in Porto WordPress.
1. You can try with any third party plugin which better meets your requirements, there is no such Option in the Theme for it, This is coming from WordPress and WooCommerce.
2. It’s important to note that it is the responsibility of every company or website owner to prepare their sites for GDPR compliance. It is not the duty of any framework used to create and manage a website’s compliance, solely. In almost all cases a lot of manual fine tuning will be needed. Generally speaking, that means there is no use in asking “Is WordPress GDPR compliant?” or “Is Porto GDPR compliant?”. For example, Porto itself will never be violating the GDPR criteria as it does not collect any data. It is a powerful tool to create websites, and the end users website is what will collect data and the data collected will be different for every use case.
Does that mean that WordPress and Porto users are left alone in their fight for compliance? No, not at all!
And if you want to make your site more compaitable with GDPR then use any third party plugin which will help you in achieving your needs.
Regards, P-THEMES.
Hi, after some trail and error testing it seems that the search function is conflicting with the Woocommerce Tab manager plugin (V1.12.2) The search page gave a 504 time out. After deactivating the Tab manager plugin all is well. I deactivated all non related plugins to the theme and the activated them 1 by one via FTP. Please advise.
Hello, @eskamedia,
You already had debugged your site and the Woocommerce Tab manager plugin is creating an issue on your site, this plugin is not on board with Porto WordPress Theme, This is the third party plugin issue please do not use it OR contact plugin Author to solve your issue, we do not provide our dedicated support for any of the third-party plugin issues.
Regards, P-THEMES.
Hi, I was earlier using Porto at www.brandtreee.com but I am no more using it there for some reason. But, when I tried to install it on another website, it is showing an error that the theme is registered for www.brandtreee.com. Could you help me on this? Please, it’s urgent.
Hello, @sagamgupta,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Dear a pre-sales question please
is it possible to create a separate landing page for mobile and desktop?
2nd one please is it possible to set a horizontal menu in the footer ?
Hello, @khalil__,
First of all, thanks for showing your interest in Porto WordPress.
No, sorry to say that but you can not create a separate landing page for mobile and desktop, Although you can use WP Bakery page Builder and hide specific Columns for Mobile and Desktop versions as per your requirements as showing below:
Regards, P-THEMES.
Hello, @khalil__,
2. Yes you can create Horizontal Menu in Footer as well using Widgets.
Regards, P-THEMES.
Thank you for your reply, regarding the mobile and desktop the wp bakery should give me the same results with page is that correct ?
Hello, @khalil__,
Yes, Absolutely correct.
Regards, P-THEMES.
Thank you dear I am going to buy it !
Sound’s Good!!!
Hi, There is any idea, how can I set a full-screen slider on “slider revolution” only for desktop and laptop? When I set it full-screen it sets for all screens and I want only for pc. If you can help me, I would appreciate that!
In order to direct you better, I would like something like wedding demo
Hello, @bill_ch,
You have to change it from Slider Setting, You can read the below given Doc of Slider Revolution:
https://www.themepunch.com/slider-revolution/size-position/
Regards, P-THEMES.
Thanks! One more question…do you have any idea how can I change scroll down button for sliders? At the moment is an animated dot based on < span >< /span > and I would like to be an animated down-arrow
Hello, @bill_ch,
Again, this has been set with Custom CSS and JS in Slider Revolution, You can refer Revolution Slider Doc for more info on it.
Regards, P-THEMES.
hi, we are a website personalization agency with wordpress and the “Porto” model is part of it so I would like to make a video on my youtube channel, and I would like to have temporary access to a porto demo to show how to create a site with port. www.themeo.fr/
thank you very much themeo
Hello, @simomaaz,
Thanks for your love for Porto, but sorry to say that we do not provide any access to Demo site, and we already have our Youtube Channel for Support Videos:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Regards, P-THEMES.
