23211 comments found.
Updating to the latest version has thrown the error below and made the site inoperable… what is the cause?
Fatal error: Uncaught ArgumentCountError: Too few arguments to function porto_woocommerce_get_catalog_ordering_args(), 1 passed in /home3/xxxx/public_html/wp-includes/class-wp-hook.php on line 287 and exactly 3 expected in /home3/xxxx/public_html/wp-content/themes/porto/inc/functions/woocommerce.php:2199 Stack trace: #0 /home3/xxxx/public_html/wp-includes/class-wp-hook.php(287): porto_woocommerce_get_catalog_ordering_args(Array) #1 /home3/xxxx/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(505): apply_filters(‘woocommerce_get…’, Array) #3 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(386): WC_Query->get_catalog_ordering_args() #4 /home3/xxxx/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(339): WC_Query->product_query(Object(WP_Query)) #5 /home3/xxxx/public_html/wp-includes/class-wp-hook.php(287): WC_Query->pre_get in /home3/xxxx/public_html/wp-content/themes/porto/inc/functions/woocommerce.php on line 2199
Hello, @krause54,
Please deactivate all the third party plugins and check your site after removing the browser cache, if the issue will not solve then please make sure that you have also updated all the Theme required/recommended plugins as well and if not then please update and check back and also check that the WooCommerce database has been updated too, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Thanks
Hello, @Pepperland,
There is no option to set the links for those in Mini Cart, This is by default take you to the Cart page when you click on view cart and also take you to the checkout page when you click on check out button, This is how it works, and if it is not working for you then it must be any third party plugin confliction or the cache issue, please do the below listed following debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Thank you, it works, was a third party plugin
Sound’s Good!!! 
hi there guys … I know that my support is expire .. but I have a problem that I can understand … can u see the image in attach … where in admin area post-page I put some text in “strong” https://www.dropbox.com/s/gm7ng7469c5cz5o/admin-post.jpg but on web view I can’t see it … https://www.dropbox.com/s/55uhyv4uj15pmss/web-post.jpg ...
ideas?
Hello,
I have just tested it at my end on my test site and it is working perfectly fine, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/testpost/
Please do the following debugging processes one by one listed below:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
hi there, listen I have created a clone of the site and I have disabled all plugins .. but nothing u can check here: https://city-shopping.net/stage/category/novita/
ideas?
I make a test now … in the post you know that WP put code .. I try to delete and put ... and working … but this have no sense … 
I want to try to make a new fresh install but is not possible with 1 license?
suggestions?
Hello, @dgmaximiliano,
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
hi there and thanks. is ok .. I have made the test site you can see here: https://city-shopping.net/webapp/ ... the post in blog is ok now … I have copied a text old post and paste in new test site .. sims to be ok ..
Sound’s Good!!!
Hello, can you please reset my purchase code. Thank you.
Hello, @allinjoe,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi, I bought this template for a client to whom I made their website linlinimport.com, after 2 months I decided to change the domain name and had to buy another domain, wanting to install Poto tells me that the license has already been used in linlinimport and does not allow me to use. Do I have to pay $ 69 again for the license, if it only used 2 months?
Hello, @frankperuano,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
You have a ssl issue on “Show pointer arrow” on the call to action feature. When activate the page become not secure (image is on http). I just disable the option and the page become secure. I love this feature, so let me know when is an update
Hello, @propelfolio,
That Call to Action is not the Porto but WP Bakery element, and if you are facing the SSL certificate issue with it then try to Install Really Simple SSL plugin on your site and if that also does not work for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi there! first of all im super happy with the porto theme! i want to add a whatapp icon in the footer through the widget Porto: Follow us. Every icon is working besides the whats app icon. Can you help me please.
Hello, @tomindehoreca.
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
a.share-whatsapp {
display: inline-block !important;
}
Regards, P-THEMES.
Icon is working now, thnx! But it wants to share the telephone number. Is it possible to open whatsapp so people can chat with me instantly?
Hello, @tomindehoreca.
For Footer Widget Whatsapp, you have to Customize follow_us.php under wp-content/plugins/porto-functionality/widgets as showing below:
And also change the Number with your Number and check your site after removing the browser cache. It will work for you.
Regards, P-THEMES.
Super it worked! The code should have been just https://wa.me/ , because you enter the telephone nr in the template editor.
is it possible aswel to make the search box (form) more wider? if you look at webshop.tomindehoreca.nl i want it twice as big. and i cant seem to find to add a search form on the mobile edition. Just an image. is it possible to aad there a search form aswel?
Hello, @tomindehoreca.
For changing the Search Bar Size on Desktop. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media(min-width: 992px){
#header .searchform input {
width: 500px !important;
}
}
And for showing Search Icon on Mobile, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
Regards, P-THEMES.
Hi PT Team, I am interested to buy this Theme for my Hardware store/shop and I would like to track or manage inventory in the future via my online shop. Is this theme will able to accommodate that particulars needs? Second I am not competent in customization is there any guideline for personal with little experience?
Hello, @mbatta1,
First of all, thanks for showing your interest in Porto WordPress.
1. Porto WordPress is fully based on WooCommerce and WooCommerce is the best tool for online Stores with Inventory as well. So yes you can achieve what you want.
2. We have our Customization team as well, which provides paid Customization services, so if you want paid Customization services then just contact us we will share the email of the Customization team with you and then you can directly contact them.
Regards, P-THEMES.
Thanks PT support team, Yes I would love too to interact with the customization team as well, just share with me their contact email address. Thanks
Hello, @mbatta1,
Please contact us via our official email newsmartwave@gmail.com so that we will share the email with you there.
Regards, P-THEMES.
Hi @PT-Support2, I shared my email direct to your official email however I have not heard from till now, can you respond soon as I am in hurry with this site to starts running
Hello, @mbatta1,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
We have just replied your email, Please check your email now .
Regards, P-THEMES.
Hi,
I am using Magento 2.3.4 and getting following error in console on product detail page:
Uncaught SyntaxError: Unexpected token , in JSON at position 1373
at JSON.parse (<anonymous>)
at getNodeData (scripts.js:87)
at Array.map (<anonymous>)
at scripts.js:117
at HTMLDocument.apply (main.js:70)
at fire (jquery.js:3238)
at Object.add [as done] (jquery.js:3297)
at jQuery.fn.init.jQuery.fn.ready (jquery.js:3548)
at jQuery.fn.init (jquery.js:2973)
at new jQuery.fn.init (jquery-migrate.js:241)
This results on page not fully loaded, images not displayed, features list broken etc. I would be happy to show you screen but I can’t in this comment.
NOTE: Cache has been flushed and cleaned.
Please provide some assistance and thank you in advance.
Hello, @zigavukcevic,
Sorry for the inconvenience, but this is the platform of Porto WordPress not for Magento, If you have any concern regarding Porto Magento then write your query here:
https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Regards, P-THEMES.
Sorry for inconvenience.
No Problem
Woo 4.2 compatible? When is a new version expected?
Hello, @Imre81,
Yes, The latest version of the Porto WordPress Theme 5.3.2 is fully compaitable with the latest version of the WooCommerce 4.2, you can use it
Regards, P-THEMES.
Why on the Gallery does the direction tab face the wrong direction? Why is there not an option to reverse the gallery images direction? I want to be able to load my images for my gallery and scroll through using the arrow tabs, but for some reason the image nav arrow only gives the “Previous” arrow and not the next arrow on the first image – this does not make sense. Is this a design fault?
Hello, @swimmingfungus,
Which Gallery Images are you talking about? Can you please explain it a bit more clearly with the help of a screenshot or a small video clip so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Please see my ticket I have now sent
Hello, @swimmingfungus,
I have just confirmed from the support department and they said that they just replied your support ticket, so please check your support ticket reply: https://postimg.cc/HJcJwytW
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi All I would like to know one more question from you. Regarding the good practice policies established by Google through the LightHouse Project, it is essential to have a Trust and Safety website.
The website’s report shows that the JQuery@1.12.4 library has vulnerability and suggests replacing it with the jquery@3.5.0 library.
Theme Porto, which jQuery uses? Is up to date? If you workes with JQuery@1.12.4. When you are update this?
Thanks a lot.
Hello, @edwardponte,
I have checked/confirmed that WordPress with Porto uses JQuery@1.12.4 library version, and as per your request, I am forwarding this to our development department for considering updating it in the theme with future upcoming updates of the Theme so please be patience till that.
Regards, P-THEMES.
Hi All, I am really concerned about this situation of vulnerability regarding the JQuery v library. 1.12.4. I would like to know what I can do to change the library. I know you said it was sent to the development team, but waiting for an update from you can take a while. I already lost a site at another time for security reasons. Best regards,
Hello, @edwardponte,
Please be patience, This does not have any major affect regarding security and I already forwerded this to the development team and they are working on it soon you will find the new Theme update and you can contact your hosting provider for security reasons, 90% of the times, the security of the site breaches from ports of ip’s etc and that can be handeled by hosting provider, OR if you are in hurry then you can try with any third party plugin which better meets your requirements.
Thanks for your understanding.
hi! how do i “close” all faqs? by default the first question showed is opened. thanks.
Hello, @c13studio,
There are two ways, First One is the default FAQ’s page the Theme provides, and the second one is you have to create your own page as FAQ’s and use Porto FAQ element in it.
You can check the default Theme FAQ’s page here on my test site:
http://hubdatasolutions.com/pearl/porto/shop2/faq/
The default state when page loads are closed.
And also you can check the FAQ’s element page that I have created on my test site using Porto FAQ’s element here:
http://hubdatasolutions.com/pearl/porto/shop2/test/
The default state when page loads are opened.
OR
The final option is you can create a FAQ page using Porto faq element and then set/select that page as the default Theme faq page from Appearance >> Theme Options >> Faq as showing in this screenshot: https://pasteboard.co/I9AP3Oe.png
Then it will work for you.
I hope this makes sense and all clear now.
Regards, P-THEMES.
hi, there was a option in theme where we can upload custom font. Please explain how to add the font there bcz we tried to add the .ttf version of font as a zip but it not loading on the topography section of theme. Also not on custom font section.
Thanks
Hello, @scriptfeedsdev,
You have to download the complete zip format file of the font from Google and then upload it from Porto >> Theme Options >> Font Control, save changes and then you will find it under Porto >> Theme Options >> Typography for using it on your site, Remember the file must be complete and zip format file which you will upload otherwise, it will not work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When I import a demo (only theme options and resets) and then I try to change header’s colors in the customizer in the preview the colors change but when I save in the website the colors still being the default import colors. How can I achieve this change?
I was using Cloudflare, I just have to turn on development mode and all is working fine now.
Sound’s Good!! , It was just because of the cache.
Hi All! How to change the menu icon for the mobile version and desktop responsive? It currently an ARROW that appears sideways or when clicked, an arrow down. I would like to use the + and – sign. I cannot find this function in the Theme Option. If this change is only for CSS theme, how to create a custom CSS that does not harm the design of the theme. For the view what say, please, link the my site for mobile. https://fullworks.net.br . Thanks a lot.
Hello, @edwardponte,
No, sorry to say that but this is not possible with simple Custom CSS, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Good evening, I have a problem with slider revolution: “Oops… You have some jquery.js library include that comes after the Slider Revolution files js inclusion. To fix this, you can: 1. Set ‘Module General Options’ -> ‘Advanced’ -> ‘jQuery & OutPut Filters’ -> ‘Put JS to Body’ to on 2. Find the double jQuery.js inclusion and remove it”
How can I solve it?
Hello, @nunuboutique,
Please go to Slider Revolution and edit the particular slider, under Slider Setting >> Advance turn ON the options showing in the below given screenshot:
And also please make sure that you have turned OFF the Optimization for Slider Revolution from Porto >> Speed Optimization Wizard >> Revolution Slider as showing below:
Regards, P-THEMES.
perfect now works. Thank you very much.
Ignore this comment
Sure
I wonder, how to SORT Porto EVENTS in Ascending order ? I would like to show all Past Events in Ascending Order (current date to old date) but it shows old to new by default.
waiting for a reply please.
Hello, @shivaji,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Please Install the below-given plugin and then change the order of the Events from backend and it will automatically change on the frontend as well.
https://wordpress.org/plugins/simple-custom-post-order/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your reply. I have two licenses but i can not renew it right now due to pandemic issues. I have installed the plugin and it works like what it explain but the main problem with EVENTS type is that they don’t Sort based on Published/Update/Order date, rather they Sort based on Events date which may be a Custom field inside every events.
In VC element of Porto Event, there are options like Default, Next, Upcoming, Past type. I am using PAST to show all events listing. but it shows from old events dates first to new event dates at last.
Hello, @shivaji,
I am sorry but this is how it works, It works from bottom to start because your old Events went at very bottom and the latest one appear at very top.
Regards, P-THEMES.
Thanks for your reply. Please read my last message closely. It is not showing Latest events at top. It is showing Old events at Top and New at bottom. https://sukherchador.org/events/
Hello, @shivaji,
OK, I have just tested it again on my test site as you explained, This works as on date of the Event, It shows the event at very top which has the dates are upcoming nearer and shows the event at last which has the date at very last. This is how it works, Please check it again.
Regards, P-THEMES.
check my site https://sukherchador.org/events/. I do not want to list upcoming/next events. My concern is to shows Old/Archive Events from New to Old. Now it is just reverse. Just guide me which file to edit to reverse the order and i can work on.
got the place to Fix.
/wp-content/plugins/porto-functionality/shortcodes/templates/port_events.php
Line 71 : change order DESC for ‘default’
Anyway to put it in Child theme?
Hello, @shivaji,
Sound’s Good!!!
Just place the same file at same path in Child Theme and Customzie it, it will work for you, Otherwise, contact our Customization team for it.
Regards, P-THEMES.
under Porto child theme, should I place it like,
/wp-content/themes/porto-child/porto-functionality/shortcodes/templates/port_events.php ?
Please confirm and yes, i will renew subscription soon after covid-19 get over.
Hello, @shivaji,
No, You can not, You can only Customize the Theme Core files in Child Theme not the plugin, for plugin Customization you have to use the Custom Code Functions to work with Child Theme, and for that I suggest you to contact our Customization team for it.
Regards, P-THEMES.
anyway thanks for you on-time answer. I may not afford to pay the support fees at this stage.
Thanks for your understanding.
Hi, is it possible to use DIVI as page builder too?
Hello, @netcreative,
First of all, thanks for showing your interest in Porto WordPress.
No, Sorry to say that but we have not tested the Theme with Divi page builder so we are not able to provide you any info on it, Porto WordPress is fully compatible with WP Bakery, Elementor, and Gutenberg plugin you can use any one and all are included in the Theme Package as well.
Regards, P-THEMES.
Thanks for the info!
You’re Welcome!!!
