23241 comments found.
Why on the Gallery does the direction tab face the wrong direction? Why is there not an option to reverse the gallery images direction? I want to be able to load my images for my gallery and scroll through using the arrow tabs, but for some reason the image nav arrow only gives the “Previous” arrow and not the next arrow on the first image – this does not make sense. Is this a design fault?
Hello, @swimmingfungus,
Which Gallery Images are you talking about? Can you please explain it a bit more clearly with the help of a screenshot or a small video clip so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Please see my ticket I have now sent
Hello, @swimmingfungus,
I have just confirmed from the support department and they said that they just replied your support ticket, so please check your support ticket reply: https://postimg.cc/HJcJwytW
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi All I would like to know one more question from you. Regarding the good practice policies established by Google through the LightHouse Project, it is essential to have a Trust and Safety website.
The website’s report shows that the JQuery@1.12.4 library has vulnerability and suggests replacing it with the jquery@3.5.0 library.
Theme Porto, which jQuery uses? Is up to date? If you workes with JQuery@1.12.4. When you are update this?
Thanks a lot.
Hello, @edwardponte,
I have checked/confirmed that WordPress with Porto uses JQuery@1.12.4 library version, and as per your request, I am forwarding this to our development department for considering updating it in the theme with future upcoming updates of the Theme so please be patience till that.
Regards, P-THEMES.
Hi All, I am really concerned about this situation of vulnerability regarding the JQuery v library. 1.12.4. I would like to know what I can do to change the library. I know you said it was sent to the development team, but waiting for an update from you can take a while. I already lost a site at another time for security reasons. Best regards,
Hello, @edwardponte,
Please be patience, This does not have any major affect regarding security and I already forwerded this to the development team and they are working on it soon you will find the new Theme update and you can contact your hosting provider for security reasons, 90% of the times, the security of the site breaches from ports of ip’s etc and that can be handeled by hosting provider, OR if you are in hurry then you can try with any third party plugin which better meets your requirements.
Thanks for your understanding.
hi! how do i “close” all faqs? by default the first question showed is opened. thanks.
Hello, @c13studio,
There are two ways, First One is the default FAQ’s page the Theme provides, and the second one is you have to create your own page as FAQ’s and use Porto FAQ element in it.
You can check the default Theme FAQ’s page here on my test site:
http://hubdatasolutions.com/pearl/porto/shop2/faq/
The default state when page loads are closed.
And also you can check the FAQ’s element page that I have created on my test site using Porto FAQ’s element here:
http://hubdatasolutions.com/pearl/porto/shop2/test/
The default state when page loads are opened.
OR
The final option is you can create a FAQ page using Porto faq element and then set/select that page as the default Theme faq page from Appearance >> Theme Options >> Faq as showing in this screenshot: https://pasteboard.co/I9AP3Oe.png
Then it will work for you.
I hope this makes sense and all clear now.
Regards, P-THEMES.
hi, there was a option in theme where we can upload custom font. Please explain how to add the font there bcz we tried to add the .ttf version of font as a zip but it not loading on the topography section of theme. Also not on custom font section.
Thanks
Hello, @scriptfeedsdev,
You have to download the complete zip format file of the font from Google and then upload it from Porto >> Theme Options >> Font Control, save changes and then you will find it under Porto >> Theme Options >> Typography for using it on your site, Remember the file must be complete and zip format file which you will upload otherwise, it will not work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When I import a demo (only theme options and resets) and then I try to change header’s colors in the customizer in the preview the colors change but when I save in the website the colors still being the default import colors. How can I achieve this change?
I was using Cloudflare, I just have to turn on development mode and all is working fine now.
Sound’s Good!! 
, It was just because of the cache.
Hi All! How to change the menu icon for the mobile version and desktop responsive? It currently an ARROW that appears sideways or when clicked, an arrow down. I would like to use the + and – sign. I cannot find this function in the Theme Option. If this change is only for CSS theme, how to create a custom CSS that does not harm the design of the theme. For the view what say, please, link the my site for mobile. https://fullworks.net.br . Thanks a lot.
Hello, @edwardponte,
No, sorry to say that but this is not possible with simple Custom CSS, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Good evening, I have a problem with slider revolution: “Oops… You have some jquery.js library include that comes after the Slider Revolution files js inclusion. To fix this, you can: 1. Set ‘Module General Options’ -> ‘Advanced’ -> ‘jQuery & OutPut Filters’ -> ‘Put JS to Body’ to on 2. Find the double jQuery.js inclusion and remove it”
How can I solve it?
Hello, @nunuboutique,
Please go to Slider Revolution and edit the particular slider, under Slider Setting >> Advance turn ON the options showing in the below given screenshot:
And also please make sure that you have turned OFF the Optimization for Slider Revolution from Porto >> Speed Optimization Wizard >> Revolution Slider as showing below:
Regards, P-THEMES.
perfect now works. Thank you very much.
Ignore this comment
Sure
I wonder, how to SORT Porto EVENTS in Ascending order ? I would like to show all Past Events in Ascending Order (current date to old date) but it shows old to new by default.
waiting for a reply please.
Hello, @shivaji,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Please Install the below-given plugin and then change the order of the Events from backend and it will automatically change on the frontend as well.
https://wordpress.org/plugins/simple-custom-post-order/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your reply. I have two licenses but i can not renew it right now due to pandemic issues. I have installed the plugin and it works like what it explain but the main problem with EVENTS type is that they don’t Sort based on Published/Update/Order date, rather they Sort based on Events date which may be a Custom field inside every events.
In VC element of Porto Event, there are options like Default, Next, Upcoming, Past type. I am using PAST to show all events listing. but it shows from old events dates first to new event dates at last.
Hello, @shivaji,
I am sorry but this is how it works, It works from bottom to start because your old Events went at very bottom and the latest one appear at very top.
Regards, P-THEMES.
Thanks for your reply. Please read my last message closely. It is not showing Latest events at top. It is showing Old events at Top and New at bottom. https://sukherchador.org/events/
Hello, @shivaji,
OK, I have just tested it again on my test site as you explained, This works as on date of the Event, It shows the event at very top which has the dates are upcoming nearer and shows the event at last which has the date at very last. This is how it works, Please check it again.
Regards, P-THEMES.
check my site https://sukherchador.org/events/. I do not want to list upcoming/next events. My concern is to shows Old/Archive Events from New to Old. Now it is just reverse. Just guide me which file to edit to reverse the order and i can work on.
got the place to Fix.
/wp-content/plugins/porto-functionality/shortcodes/templates/port_events.php
Line 71 : change order DESC for ‘default’
Anyway to put it in Child theme?
Hello, @shivaji,
Sound’s Good!!!
Just place the same file at same path in Child Theme and Customzie it, it will work for you, Otherwise, contact our Customization team for it.
Regards, P-THEMES.
under Porto child theme, should I place it like,
/wp-content/themes/porto-child/porto-functionality/shortcodes/templates/port_events.php ?
Please confirm and yes, i will renew subscription soon after covid-19 get over.
Hello, @shivaji,
No, You can not, You can only Customize the Theme Core files in Child Theme not the plugin, for plugin Customization you have to use the Custom Code Functions to work with Child Theme, and for that I suggest you to contact our Customization team for it.
Regards, P-THEMES.
anyway thanks for you on-time answer. I may not afford to pay the support fees at this stage.
Thanks for your understanding.
Hi, is it possible to use DIVI as page builder too?
Hello, @netcreative,
First of all, thanks for showing your interest in Porto WordPress.
No, Sorry to say that but we have not tested the Theme with Divi page builder so we are not able to provide you any info on it, Porto WordPress is fully compatible with WP Bakery, Elementor, and Gutenberg plugin you can use any one and all are included in the Theme Package as well.
Regards, P-THEMES.
Thanks for the info!
You’re Welcome!!!
does this comes with HTML files and PSD files other than the WP theme zip?
Hello, @codewebsg,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but it does not come with HTML and PSD files.
Regards, P-THEMES.
hello, a very simple quetion, where can i deactivate the popup on homepage?
Hello, @PIXELAKTIVISTEN,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi. Where I can change the social icon links on the product page?
Hello, @Noname_Publicidad,
You can not change the links for the social icons on product page because those icons are only to share the products on the social platform, you can turn them ON/OFF from Porto >> Theme Options >> Social Share as showing below:
Regards, P-THEMES.
Hi, I am considering changing my website and am looking at this theme. I see you have variations but in the demos they don’t seem to work. I mean, clicking on the swatch image of the brown shoe does not change the main foto to the brown shoe. Is this an error, or just not working. I want to basically rebuilt my current website with the funcionality it already has https://brasilazy.com.br but with a fresh install and on top of a theme that is stable..
Hello, @timstijntjes,
First of all, thanks for showing your interest in Porto WordPress.
This is not an issue but we have not set the product on Demo as you want, You have to set the every variable product variations images differently, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop1/product/black-grey-headset/
Regards, P-THEMES.
a super thanks for the response, one more thing.. I will show all the yellow pictures, if we add more? And is this a standard theme feature or a separate plugin that we need to buy?
Hello, @timstijntjes,
This is the standard Theme feature, and yes it you add more you can show all the images with seperate variations.
Regards, P-THEMES.
hello! into poto thank you page (after checkout). I would like to know where i have to copy the slug for my custumize thank you page
Hello, @welcome-store1358,
That thank you page is not the Theme default page but it is the WooCommere page, you have to Customize the WooCommerce plugin for it OR its better to ask WooCommerce support for it.
Regards, P-THEMES.
Ok, Thank you
Most Welcome!!!
I would like to develop Trophies and Medals online Store. I want to add some engraving options and add on Products on main product is it possible?.
I also need some custom features in product view page like
https://trophystore.co.uk/2020-trophy-laurel-wreath-by-infinity-stars-10cm?2. Is elementor page builder is available with this theme purchase?
Hello, @Pratik27,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress based on WooCommerce and WooCommerce has its default functionality for Store, by default WooCommerce does not provide the functionality for addon products on the main product, you have to use any third-party plugin for it, which better meets your requirements.
Yes, Elementor Page Builder comes with the Theme Package.
Regards, P-THEMES.
tacticaltools.com.au need to reset my purchase code
Hello, @prabhjot2991,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Bug report 1: After choosing product variation settings in a variable product, the images become very blurry under the magnification rectangle. It seems like that the wrong image version is loaded in low resolution. This happens at any product page. Example: https://sitz.ch/produkt/swopper/
Bug report 2: After chaning the product variation, the image under the magnification rectangle is not shown instantly (blank white), only after using the mouse wheel zooming in or out the image appears inside the magnification rectangle. https://sitz.ch/produkt/swopper/
Both bugs are only happening on the first product image in the galery, all other images do not have this problem.
Hello, @lensbreak,
1,2. Can you please share any of our Demo link on which this issue occurring? I have tested it on my test site and it is working perfectly fine at my end.
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Bug 1: https://prnt.sc/sx9ur9 As you can see, the wrong resolution 600×600 is loaded into the rectangle instead the full original version of the image.
Hello, @lensbreak,
I already explained all above, The Image size is handeled by Woo and our Theme does not have any influence on it, please try to read the above articles and Woo articles in it clearly and completly, Otherwise, please contact us with your support system with your site WP Admin Login details so that we will check it for you on your site. This is not the bug but the Image Size issue.
Regards, P-THEMES.
Sorry I just added the comment but didnt refresh this page so I just saw your answer now. Thank you, I will try the described way and get back to you in case the problem persists.
Btw: Nice that you answer so fast within a few minutes. Thats cool!
Thanks for your understanding and patience, and please try to contact now via our support system with your site WP Admin Login so that we will check it for you on your site always
On your real-estate demo, are the properties a Woo Commerce product type? We want to use this theme with Woo Auctions and want to confirm the demo is representative of how property listings will look.
Hello, @msquared70,
First of all, thanks for showing your interest in Porto WordPress.
Those are Portfolio not Woo Products, If you want to use that Demo with WooCommerce then you can use it.
Regards, P-THEMES.
thank you for your quick reply. I understand its compatible – Woo Auction uses Woo Commerce and adds a new product type for properties. Will that inherit the same styling you have for properties in the list and detail page views?
Also, do I understand it correctly that you can pull any “element” or page from any demo in portostudio no matter which demo you originally install?
Hello, @msquared70,
Sorry to say that but we have not officially tested the Woo Auction plugin officially with the Theme yet so we are unable to suggest you on it, If you want you can try it with the Theme.
Yes, you understand correctly, you can import any Demo from any section on your site using Porto Studio.
Regards, P-THEMES.
Thank you for all of your help. We have decide to purchase your template to build a site for a client. We did some preliminary browser “testing” to make sure that everything is ok and came across one issue on your “classic video” demo – which we want to use as the base that I hope you can address. On Android phone using chrome you cant scroll past the video unless you put your finger directly on the mouse icon. On iphone you are able to drag anywhere on the video to scroll down. I see this as a usability issue for Android users. Here is a video showing this… is there a fix / workaround for this?
https://share.twoslashes.com/OAuBxZYerelated but not instead of.. i’m assuming if the hero header is using revolution slider, i can have video for desktop and change the layout to a fixed image and different size for mobile.
Hello, @msquared70,
I am not able to watch your video it is showing 502 Bad Gateway error, It is not the Theme issue but this is how the Revolution Slider with video works, RS cover all the screen of the Mobile device and that is the reason you can not scroll using your fingers, It’s better to use Fixed Image instead of full-screen RS video on the mobile version of the site.
Regards, P-THEMES.
Hi!, I’ve bought this theme some time ago because it was in offer and never used it (maybe some tests and then I uninstalled it). Now I need use it on a personal project and I’m having troubles with le license. A few days ago I’ve installed it on my subdomain shop.octopo.cl but I decided to use another domain (now is octoshop.cl) but when I try to activate it with the purchase code it says that is activated on octopo.cl. I’ve already deleted all files and database from my old domain but the trouble persist. Please help, I have read many issues like this on the comments so I decided request for help. Thanks.
Hello, @Pepperland,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much
Most Welcome!!!
