19068 comments found.
I have deregistered my purchase code and removed the theme folder on the wrong site, but I still could not register it on the correct domain. Need help.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, just bought the theme. I am using eco3 demo and after installing all the demo data I see your theme page builder to customize pages. How do I use Elementor?
Thanks
Hi,
pre-built websites that been made with Elementor, you can filter on https://themes.muffingroup.com/be/splash#websites (on the left hand side, you have Layout filter).
Best regards,
Muffin Group team
Hi. Can I change my website domain for one license key? I published my website with test domain and I want to publish with main domain. Can I do with this key?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi! We have a problem on Safari. Countdown doesn’t work on Safari it jiust shows zeroes. Also we cannot register to the support forum sadly… What can be the problem?
Hi,
Please send us link to page where countdown does not work as we have no idea what you might did. According to support forum, you can not register on the forum because your account already exists.
Best regards,
Muffin Group team
OK thanks for the answer, but it seem I cannot get a new password and your websites says I don’t have an account and I cannot register.. Can you provide an email address please?
You can send us private message via contact form that is on the right hand side at https://themeforest.net/user/muffingroup#contact
Hello,
Can I use this theme for multiple domain after purchase?
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
How do we get access to PSD files for the sub-themes? The PSDs included are not the same as the sub-theme we picked. We’re using this one: https://themes.muffingroup.com/be/story/
Hi,
for any PSD files, please always send us private message thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact (you must be logged into Themeforest’s account).
Best regards,
Muffin Group team
Hello,
There is a problem with styling in woocommerce product titles, review screenshot.
https://imgur.com/fjsQ9gnRegards.
Hi,
thank you for the message. We’re gonna sort it out with future theme update of course.
Best regards,
Muffin Group team
Hello,
Great, but I think it was fixed with the latest woocommerce update. Tested on BeTheme 21.7.5 and woocommerce 4.2.2 without touching CSS and it works normal.
Ok, thanks for the info.
I Changed the domain name and give me back this error
Purchase code already used. Please deregister purchase code and remove theme folder on: studio….......net
I before to changed the domain name I removed the licenze from old domain but give me back the same error.
How can I to resolve this issue?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Need to make submenu width wider in the header builder? It’s pushing menu titles to two lines and makes it look bad.
Can you please tell me how to make the submenu width longer in the header builder?
Thanks!
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Ok. To make sub-menu items wider, you have to use custom css declaration:
.mhb-menu .menu li ul li {
width: 280px;
}
Hi! I’m using the slider resolution for my video and it’s working for desktop and tablet but it’s not showing on mobile. Can you direct me on how to get video to work on mobile with the slider resolution please? Thanks!
Hey,
you can enable/disable slider per specific screen size. More details about this Slider Revolution feature, you will find on https://www.themepunch.com/faq/responsive-content/ 
Best regards,
Muffin Group team
I did all options and it’s still not working. I’m not having troubles with the size of my video. On mobile, my video is not moving/working.
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look and see what you did exactly. Please do not forget to let us know in a message, what for this access is.
I’ve used once the code in an old site and later deregistered it and used another template.
Now I’m trying to use the theme and is still attached to the old website, what a scam. Your de-registering tool doesn’t work. Had to reactivate it to register and deregister and still no luck.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi I’m using the Magazine Header and trying to put html for an iframe in the Banner section but it is not displaying on the site. Any ideas why?
Hey,
please send us link to page where you put this html so we may have a closer look on it.
Best regards,
Muffin Group team
Hi here you go. I put it in the banner section but it somehow isn’t displaying the Iframe. http://oceaniamedia.ca/irishradio/
From what we see, you put just link and nothing else. There is no banner in the code.
No I put the code for the iframe there but it’s just showing a link and not the actual iframe.
Your code must be wrong and that’s why it does not parse correctly. In such case, please send us access to your backend privately with the code you want to put so we may have a closer look on it.
Hello, will you participate in the mid year sale?
Hi,
no, we do not have such plans.
Best regards,
Muffin Group team
Hey, I’m using latest Betheme with BeFoodtruck template on my website crunchiz.com. But currently we are having 2 issues:
1. “My Orders” are missing from woocommerce’s my account page
2. On mobile, product thumbnail are missing during checout process
Can you explain why and help us out?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi,
By defect the sidebar for woocommerce appears at the right.
How can I show the sidbear at the left?
Thanks
Hi,
under Page Options of the SHOP page, you have to select Left Sidebar layout.
Best regards,
Muffin Group team
Hi,
Is there a way to add an anchor link on the same page from a button to a column element within a section rather than to the section itself please?
Thank you.
Hey,
yes, it is possible. The item you would like link to, needs unique ID.
Best regards,
Muffin Group team
hi. I used the license in development site, when I try to use in production site, it said that is was used, that i need to deregister of other site. I did it , but I can’t neither use !!!
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Pre Sale Question: Can you turn off the parallax scrolling movement for a background image on mobile, but have it on for when viewing on a desktop?
Hey,
yes, you can disable parallax for section background on mobile but keep it on desktop.
Best regards,
Muffin Group team
Hi there, when will we get the Layerslider 6.11.1 update ? According to the changelog it has new patches for security issues.
Hi,
Layer Slider 6.11.1 is already included and ready to download. Since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. Please make sure that your installation is registered with a proper purchase code.
Best regards,
Muffin Group team
Hey,
this additional scroll bar comes from your css customisations. Please verify the code you made under BeTheme Options > Custom CSS & JS > Custom CSS section as this is the reason of your issue.
Best regards,
Muffin Group team
A big thank you always so effective! I found the piece of code that was problematic! Thank you !!!
You are welcome!
