8685 comments found.
Hello Uncode Team, I just imorted 1 layout (service grid) since all my background pictures (header, banner) disappeared. Can you explain me what to do for that please ?
Hi murphy73! We are sorry but we really don’t understand what you mean. What is the link between the images disappeared and the fact that you imported a layout? What version of Uncode do you have?
also my client caroussel pictures disappeared
I think that probably you have updated WordPress and you have an old version of Uncode, in case you need to update: https://support.undsgn.com/hc/en-us/articles/214001205
Version 2.1.0
Wordpress 5.4.2
Thank you i updated the theme and it is perfect ! Thank you so much and have a nice day !!
Thank you for the confirmation! Much appreciated! 
Regarding updating the theme – if I have only made changes to the site using Theme Options and Customizer – can I just update via my WP dashboard without causing any issues to the design etc? Thx!
Hi jenniferhp! Yes you can update via WordPress, please find more info here: https://support.undsgn.com/hc/articles/214001205
As any update it’s suggested to perform a backup first to avoid any possible problems: https://support.undsgn.com/hc/articles/360001216518
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
lookS STUNNING!
Hi KirEdesign and thank you for appreciate it! 
Hi guys it is possible to get full width button on mobile and desktop in product page i use stripe and when stripe add that button with apple pay than normal button looks wired : https://www.dropbox.com/s/9m6q1itzp8zh0bm/Sn%C3%ADmka%20obrazovky%202020-07-07%20o%2014.05.01.png?dl=0 it is possible to have same full width ?
Hi lukaskeso! Try to use this code:
@media (max-width: 569px){
.single-product .btn:not(input):not(.checkout-button):not(.btn-no-scale), .single-product .btn-link:not(input):not(.checkout-button):not(.btn-no-scale) {
transform: scale(1);
transform-origin: left;
}
}
Thank you for your answer unfortunately this is not working for me :/
Please share your site URL, so we can inspect your settings.
We don’t see the code we suggested in your code? Where you inserted? Please also link the specific page.
Try it now i put it to Theme options -> CSS i tried also customization -> CSS
Definitively the code is working, did you cleared your mobile cache? https://undsgn.d.pr/e787KC
Yes i delete cache and open it in new anonnym window and it is not woking for me : https://www.dropbox.com/s/v3kodzmciibdvwi/IMG_B12547CAE516-1.jpeg?dl=0 i
Ok you also want it Fluid, use this:
@media (max-width: 569px){
.single-product .btn:not(input):not(.checkout-button):not(.btn-no-scale), .single-product .btn-link:not(input):not(.checkout-button):not(.btn-no-scale) {
transform: scale(1);
transform-origin: left;
width: 100%;
}
}
Yes now it is working but can i use it for all devices ? because on pc it is not oukay too : https://www.dropbox.com/s/kzx9jp8mqj9mr63/Sn%C3%ADmka%20obrazovky%202020-07-07%20o%2015.26.19.png?dl=0
.single-product .btn:not(input):not(.checkout-button):not(.btn-no-scale), .single-product .btn-link:not(input):not(.checkout-button):not(.btn-no-scale) {
transform: scale(1);
transform-origin: left;
width: 100%;
}
Yes perfect you are great !!!! THANK YOU VERY MUCH and have a nice day.
Thank you for the confirmation! 
Hi guys one more thing i realize after i add that code it is on single product page :
https://www.dropbox.com/s/pgeaiw8kze8udl1/Sn%C3%ADmka%20obrazovky%202020-07-08%20o%209.33.49.png?dl=0that code move also buttons on cart and when i add it to cart it move view cart button too :/
Ok try this:
.single-product .product .col-lg-6 .btn:not(input):not(.checkout-button):not(.btn-no-scale) {
transform: scale(1);
transform-origin: left;
width: 100%;
}
Yes thats PERFECT !
Thank you for the confirmation! 
Hi i have some problem. I just unregistered from my old domain before and then I put my purchase code in the new one. It have some error “exceeded the max of activations”. How can I fixed that?
Hi nattidasine! Please send a message from our profile page, and include the Purchase Code so we can help: https://themeforest.net/user/undsgn
Ok. Thank you so much.
Hi nattidasine! If you can send us the private message now we can help you right away, or else we’ll get back to you on Monday, after the weekend.
Hi. I just sent you message on your profile page already.
Hi! We are sorry but we don’t have any private message from your account, we just have the 3 notifications of this message as you can see: https://undsgn.d.pr/IjQCNf
Hello, I’m having a little difficulty. why wont my font size increase or font family change ?
Hello!
Could you add more details please? Don’t you see any difference when you try to change something in your Theme Options maybe? Is that the problem? Does this happen with colors as well?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Bought the theme I while back and moved to another domain but now I can’t update the theme anymore. Old site is deleted and not running anymore but it always shows an error. As I bought it a while back I also can’t contact author. Please advise. Thanks.
Hi jimmyjam! You can contact the authors from this comments wall or send a pvt message from here (please specify the exact error message or include a screenshot): https://themeforest.net/user/undsgn
Could this theme help me to show products in a classic way? Here is my website https://themisfit.world/buy-bike-stickers-helmet-sticker-sticker-for-laptop-at-the-misfit-world/
Hi SpaceDesignAgency and thank you for interest! 
What you refer exactly, the grid?
Hello Uncode! I love Uncode and have built a number of client sites with you guys already. We have a new project in and are just working out if Uncode is right.
We need to add a background video but it needs to be a fixed ratio, rather than a minimum height or percentage.
We also need to add in a loading image behind the video, so that there is not just a black screen while the Youtube video loads. It’s only a second or two but it looks very strange.
An example of what we need to achieve is here: https://www.dirtybomb.com/
Hope you can help and we can use Uncode again!
Hi stickyclick and thank you for appreciate Uncode!
If as for the example you don’t need any heading on it you can use it as a normal embed with the Single Media module in a no-padding row full-screen row container, but you cannot have the image before the video. Otherwise, you can use the Slider Revolution, and it’s possible to have both.
Thanks! So with slider revolution we would be able to add in an image below the video that would act as a holding shot until the videos loads?
Hi stickyclick! If I’m not wring this is possible. Anyway, to be sure, you can ask directly the plugin authors for the confirmation, and in case how you can create this.
Hi. I would like to make a change on the product page. Is it possible to add additional information (weight, color, size, etc.) under the description or under the SKU details, categories and tags? in the right part of the product sheet – next to the image. Thanks
Hello!
At the moment no, sorry, the position of those elements is decided by WooCommerce and Uncode simply follows their native functions.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I have used this theme for a while and recently updated the logo found on the menu. Being clever I thought I would use an svg as suggested in the support document but when changing the logo height in theme options to get it the size I want, it is throwing out the menu bar which has it’s height going further down the page. Is there custom padding or something I have forgotten to edit so the logo sits nicely inside of the menu bar and doesn’t affect it’s height? Thank you!
Hi voic3! We are sorry but without a link to your site it’s not possible to figure out what is the problem, try to verify you are using an SVG correctly as suggested in our documentation and that you have valid width and height as reported in the SVG file, ex: https://undsgn.d.pr/FF9gRk
Had the same issue as jaytfl. Please include fix in next release. (Also, try to realize that every once in a while, a customer’s complaint might actually be valid rather than shooting them down or passing the buck on a third-party plugin. Humility is very becoming in theme development.)
Hi pmprkb! Yes the fix will be included, but we repeat, before testing it’s not because a random plugin author say something this is correct by default. If we are not careful we won’t even have looked at what he was saying, instead it seems to me that he was fixed in less than two hours, having said that I don’t understand your controversy.
No controversy here. There is just a smugness that most developers/contributors seem to have on Themeforest. You darn near disregarded the original issue while blaming a plugin (twice) only to come up with the end resolution of … “Actually we missed the fifth attribute added by WordPress to the core with WP 5.4.”
Your response time is great. Your responses are not.
I’m sorry, but we just don’t understand each other. The point is that it’s not that one comes here and says a plugin author says a theme have a problem and we say you’re right. This has to be verified first. This has been done and in less than two hours the solution was ready.
You’re right – we don’t understand each other. My simple point is this … don’t be so quick to say “you’re wrong, not our problem.”
Ok but you are missing that this was caused by changes in the plugin, not something broken in the theme, and this could be easily fixed by adding a parameter, but I repeat the problem came out of their update.
Hmmm. It seemed like there was an issue with the Uncode custom walker and the 5.4 update / addition of a fifth parameter.
This did not create any problem with Uncode features, the problem was related to an update of this extra plugin, and also authors of the plugins alerted their users to contact the theme authors.
Ahhhh. I guess this comment seemed to confuse me …
“ Actually we missed the fifth attribute added by WordPress to the core with WP 5.4. Just add to the file uncode/core/inc/edit_custom_walker.php the attribute in this way: https://undsgn.d.pr/EA14x4 We’ll do the same from the next update”
Thank you for providing a clearer picture explanation.
Ok, case closed.
Just updated Uncode Core today, and the suggested edit provided (https://undsgn.d.pr/EA14x4) to fix the nav_menu issue on edit_custom_walker.php was not implemented.
Please fix so I don’t have to continually overwrite core files every time the theme is updated.
Hi pmprkb! This is just part of the next big update of Uncode, this is just a minor update to grant compatibility with the upcoming WordPress 5.5, and we don’t have introduced other fixes.
Conflict with Ultimate Member(2.1.6) and Mega Menu from Uncode(2.2.8.1) as of 30th June 2020
I cannot open the “Appearance -> Menu” page in the WordPress Admin. The page loads, but with broken HTML and white background.
Screenshot URL: https://ibb.co/h1KKDZ3
I had a discussion with their support team: https://wordpress.org/support/topic/appearance-menu-broken/#post-13048597
They suggested to do conflict check and it seems to be working fine when I switch the theme to Twenty Twenty for an example.
One of the user had shared the link to the resolution for the same: https://wordpress.org/support/topic/ultimate-member-2-1-6-theme-menus-breaking-changes/Please look into this issue and let us know what changes are to be made.
Hi jaytfl! We are sorry for this issue but this is caused by their changes, their communication is pretty clear, the changes they have done can create evident problems with themes. Besides, this is not even one of the plugins we officially support. Changes will only be implemented if they do not create problems with other features or compatibility with plugins that we officially support. We will look into this as soon as possible and let you know.
Thanks for the quick response.
However, as per their below snippets, it seems like an issue with Mega menu which is used by Uncode theme : https://wordpress.org/support/topic/ultimate-member-2-1-6-theme-menus-breaking-changes/
<<SNIPPET START>>
This is due to the integration with the popular library called Mega Menu that causes this issue. We recommend that you contact the Theme Developer to make the following changes to your Theme:
The wp_nav_menu_item_custom_fields hook that expects 5 arguments are only given 4 arguments by Mega Menu and this causes the fatal error.
WP native hook contains 5 arguments here: do_action( ‘wp_nav_menu_item_custom_fields’, $item_id, $item, $depth, $args, $id );
File name: wp-admin/includes/class-walker-nav-menu-edit.php
But MegaMenu library uses the same hook ‘wp_nav_menu_item_custom_fields’ but passes 4 arguments only.
do_action( ‘wp_nav_menu_item_custom_fields’, $item_id, $item, $depth, $args );
<<SNIPPET END>>
Plus, the fact that I mentioned earlier that when I switch the theme to any other theme, it is working perfectly fine.
Let me know if there is any misunderstanding from my end.
Twenty Twenty doesn’t have a Megamenu features!
Besides, you can understand by the fact that they are the first to say that their new implementation creates problems with many themes. Anyway, as I said, we’ll let you know asap.
Hello and thank you for the heads-up. Actually we missed the fifth attribute added by WordPress to the core with WP 5.4. Just add to the file uncode/core/inc/edit_custom_walker.php the attribute in this way: https://undsgn.d.pr/EA14x4 We’ll do the same from the next update
Let us know and thank you. Best 
That’s exactly what I tried emphasizing on. But you weren’t ready to listen on only at first.
Thanks for the solution. I will check it out and let you know if it works.
Hi jaytfl! Please note that we are always ready to listen, if not, we will not have given you a quick answer, or a possibile fix in just a few hours. Let’s just say before we confirm we need to see what’s going on at the code level, and it’s not that we modify things just because a plugin author says this. Let us know how it goes!
The recommended solution works. Hope this will get incorporated into next release of the theme.
Yes sure, confirmed!
Hi Team,
I had specifically asked for this change to get incorporated in the next release.
I had just upgraded the theme version to 2.2.8.2, and I found that this fix wasn’t implemented in the latest released version.
Request you to get it incorporated at earliest in order to avoid constant check.
Thanks, Jay.
Hi jaytfl! This is just part of the next big update of Uncode, before we publish any modification this fix need to be tested by our Beta Testers. Uncode 2.2.8.2 is just a minor release to grant compatibility with WordPress 5.5. I confirm this will be part of the next big release since it’s already in that code branch. I hope this makes sense.
Thanks for the update.
Hi! Please consider that also today we released a minor release with just small fix and the new version of Slider Revolution, the fix is not inside but it’s confirmed for the upcoming big udpate.
Hi! Is it possible to remove the filters (portfolio Categories)? I use to used but now don’t want it any more. Can you tell me how to remove it? Thanks!
Hi aleixabellanet! Here you are: https://support.undsgn.com/hc/en-us/articles/213456829#&gid=1&pid=4
Thank you so much!!
Hi aleixabellanet and thank you for the confirmation! 
Sorry nothing I sorted it 
Hi artistic24459! We are sorry but we are the authors of Uncode, I think you wrote on the wrong comments wall! 
Yep sorry about that 
You welcome!
Hello,
Is there a way to center the “Top Line Text” so that it appears in the center of the Secondary Menu?
For example, like the text, “Nike Statement on COVID-19” on this page: https://www.nike.com/Hi kiaaas! I discourage to modify the top-line text, maybe it’s better to use a dedicated plugin, I didn’t test them but I’m pretty confident you can find one that works with Uncode, in case let us know: https://www.google.com/search?q=wordpress+top+notification+plugin&oq=wordpress+top+notification+plugin&aqs=chrome..69i57j0l2j69i64.5051j0j4&sourceid=chrome&ie=UTF-8
Change RWD Breakpoints
Hi there, I really love this theme, but I need to make some adjustments to fit my meeds: I would like to change the overall breakpoints of my website (especially those for tablets). Does anyone know how to do that in this theme?
Specifically, I would like to get rid of the tablet version in general, and just keep the mobile and desktop version. Tablets nowadays have such a good screen resolution to just display the desktop version instead. This will also avoid having to style all three devices and therefore reduce the risk of potential style errors for one of the devices.
I found that within header.php line 37 the rwd is activated, but I can not find the place to change the breakpoints…
Thanks for the help!
Hi BirnenHans! We are sorry but this is not something you can change in one single place, the mobile, tablet and desktop breakpoints are part of many files. I’m sorry but I can’t think of any easy way to completely eliminate a breakpoint like the tablet view.
Hi, thanks for your ultra fast reply!! Really appreciate it
Okay, maybe that could be a feature for a future release? For now: Would it be possible then to write a function in function.php that hooks in at <meta name=”viewport” and just sets a fixed content=”width=1024”>” (e.g.) for specific screen sizes? With this I could just set the desktop width for the tablet resolutions and the website should display the desktop version on tablets, right? Unfortunately I’m not very good at php, do you think this could work and what the function would have to be? Thanks for the help!
Hi BirnenHans! We are sorry but this is not something we can support, if the authors of ThemeForest gave support also for customisation requests maybe we would not do anything else all day long and all customers would expect the same (while it is something excluded from the support terms), pretty sure you can understand: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi, ok I understand – no worries
Would that be something you could support me with, if I buy the 6 month support license? Thanks for the help!
We are sorry, it’s not a matter of support expired or not, we always help if it’s something simple. As official ThemeForest policy help with customisations it’s not included, please review the terms (authors are not something like developers you can hire for the modest cost of the theme or support): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
If this is vital for your project here you can find our suggestions for custom work: https://support.undsgn.com/hc/en-us/articles/115000555209
Ah ok, thank you! 
Hi BirnenHans and thank you for the confirmation even if we cannot help!
Hello, is there a way to add the word “menu” to the mobile menu please, the last solution you provided isn’t working anymore due to updates. Thank you
Hi danyno45! Try to use this one and adjust the valuses to your needs:
.mobile-menu-button:before{
content: "MENU";
display: inline-block;
padding-right: 20px;
}
It worked and many thanks for these white frames too, huge time saver 
Hi danyno45 and thank you for the confirmation! 
PRE-SALE QUESTION: Does your Thema have a header and footer builder?
And translation for pt_BR?
Thank you.
Hi Loffredo2, and thank you for interest! With “header” do you mean the “menu + logo” area or the classic page header? If you refer the the classic page header and footer, it’s confirmed.
I want to know if there is a header and footer builder included in your theme, where I can customize 100% as I please.
is there translation for pt_BR?
Hello again,
you can build the footer with the Page Builder, but for the header Uncode doesn’t provide a drag-n-drop builder, if that is what you mean, you can choice among several option in the Theme Options. And no, we don’t provide a Brazilian translation, sorry.
Best 
Hi, I really like you theme. Thank you for it.
I am currently having some trouble with the option “Show title on content area”, I cannot achieve to show the title in the content area automatically.
I configure the header with the option “Show title” OFF. I configure the Content with the option “Show title” ON. I have tested in pages as well as posts, but it does not work in any of them.
Is this a known issue?
I found a similar comment here, not answered with a specific solution: https://themeforest.net/comments/17342521
Thank you very much!
Hi Coeli, and thank you for appreciate Uncode! Please check this is not the case: https://support.undsgn.com/hc/en-us/articles/214006345
Hi Uncode support team, thank you very much for the feedback. I cannot find what is to “to not work in custom mode”. Using WPBakery Page Builder means that you always work in custom mode. So, if I want to use the “Show title in content area”, do I have to deactivate the WPBakery Page Builder? Thanks in advance,
Hello Coeli,
yes, once you start using the Page Builder the content is completely overridden by it, so you can’t display the Title from the Page Options (or Theme Options) anymore. However you can use the Custom Heading module at the top of your content with the Dynamic option set to “Get the title” https://undsgn.d.pr/r2rs0I