23213 comments found.
Hello, I’ma having several issues on video background with Safari (both IOS and OS versions). The video doesn’t appear at all. No problems with Chrome, Firefox and other browsers on WIN and Mac.
I left you the two links of two pages in which I tried different compressions of the video itself.
https://mythras.it https://mythras.it/home-2/thank you for your attention, I’m waiting for your kind reply.
Giampaolo
Hello, @kremmaerks,
Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect user’s bandwidth.
In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and auto-play are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular download. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.
To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/)
Hope this helps and all clears.
Regards, P-THEMES.
thanks a lot.. I’ll try to follow that video instructions..
Sound’s Good!!! 
Hello, all support systems are offline, can you advise a timeframe when these will be back up? I’m unable to install/use the theme due to your servers being down
Hello, @codeflex,
We are sorry for the inconvenience you faced, it was the server fault and we have fixed it, please check it again now.
Regards, P-THEMES.
For a slideshow, I am trying to insert more than one Featured Image in Portfolio, but only one image can insert. Anyone can help?
Hello, @hanwen_jx,
Please go to Appearance >> Install Plugins and Install and Activate the Featured Product Image plugin from there and then go to Portfolio and edit it and check, you will find more options to insert images as well.
Regards, P-THEMES.
Bought the theme and the documentation pages show 404 errors! Not a good start is it!
Error establishing a database connection … Rubbish.
Hello, @xtopher,
We are sorry for the inconvenience you faced, it was the server fault and we have fixed it, please check it again now, you can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi, I am trying to access: https://www.portotheme.com but it automatically goes to /wp-admin/install.php.
I just try to find the documentation.
Hello, @naveen73,
It’s fixed now, and you can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi,
We decide to change site from wpbakery to elementor.we install fresh wordpress and activate both elementor and wpbakery and import shop8(elementor) and after import demo we deactivate wpbakery but homepage style doesnt like demo.
https://prnt.sc/tcbj4s https://prnt.sc/tcbim9Hello, @maxwebone,
Can you please share the site URL here with me so that I can check it for you.
Regards, P-THEMES.
Unfortunately we are working on localhost.Is it possible for you to check this on your own site?
Hello, @maxwebone,
I have tested it at my end now and it is working perfectly fine at my end, Please again reset the complete WP and start from scratch by following this:
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Hi, How can i change this picture..
https://i.imgur.com/wxfjxD8.pngand remove this section
https://i.imgur.com/ev3PnM7.pngThanks
Hello, @acong1996,
I am not able to see your provided Images, It is showing this: https://postimg.cc/zL7tnVxK
Please upload your images/screenshots here and share: https://postimages.org/
Regards, P-THEMES.
Hi… I want to change or remove this image in Shop page https://postimg.cc/hXmV917m
and remove this section https://postimg.cc/hf69z5hg
Hello, @acong1996,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
2. Please go to Porto >> Theme Options >> WooCommerce >> Single Product and scroll below, you will find the content-bottom option and a block slug name set under it as showing below:
It means the particular section is coming from Blocks, so you have to go to blocks and finds and edit the particular block and change anything from there as per your requirements.
Regards, P-THEMES.
Hello Please contact me for refund theme.
Hello, @da7om555,
Sorry to say that but here we only provide our dedicated support for the Theme Options related issues only, we have no control over refund because we are the support team and it can be handled by Envato and the Author of the Theme, so please contact Envato for it.
Regards, P-THEMES.
Envato said contact with author and you said contact with Envato are you kidding me ?
Hello, @da7om555,
As I explained above, that we are the support team, and we have no control over refund because we are the support team not (Author) and it can be handled by Envato and the Author of the Theme, so please contact Envato for it again or contact the Author of the P-Themes via P-Themes Profile.
Regards, P-THEMES.
s
Hello, @aashaf,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Regards, P-THEMES.
Looking to change the Main Toggle Menu from On Click to hover… so sub-menu opens when hover cursor over menu.
Hello, @nettrends,
No, Sorry to say that but this is not possible, It only opens on click and this is the default functionality of the Theme you can not change it because there is no such option in the Theme for it, This requires Customization.
Regards, P-THEMES.
Pre-Purchase Question: I really like the look of your Theme but want to use WP Easycart, not Woocommerce. Is WP Easycart fully compatible with your theme – and if there would be issues, what would they be? Many thanks, Peter
Hello, @peterfm,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully compatible and based on WooCommerce for store functionality but we have not tested the WP Easycart with our Theme yet officially so we are unable to suggest you on it If you want you can try it with the Theme and if found any issue then that must be solved by the plugin Author or you can contact our Customization team for paid Customization services for making the Theme compatible with that third party plugin.
Regards, P-THEMES.
Hi, how to disable the popup window (subscribe) in landing page? i can’t find it!!
Hello, @Dabrix,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi
I’m using https://www.portotheme.com/wordpress/porto/shop4/
1. I need to update the bar (in top of the page), having a X button as well at right end
2. Need to change the default color (blue) of the theme with something else.
Please assist.
Thanks
Hello, @fakharse,
1. Please go to Porto >> Theme Options >> General >> HTML Block and change/edit/remove the code from there as showing below:
2. You can change the Theme Primary color from Porto >> Theme Options >> Skin and check all the Options under Skin and change as per your requirements.
Regards, P- THEMES .
Thank you so much
Hello, I purchased the theme but it won’t let me activate the license because it says my IP has been blocked as spam. I’m not sure why that even matters just to activate my license and install a theme demo… This is costing me valuable time, please address it.
Hello, @usawebdev,
Can you please share the Theme purchase code and your site WP Admin Login details via our support system so that we will check and solve it for you on your site
Regards, P-THEMES.
Hello, I already did so under ticket #95417 Please let me know anything further needed and hope to hear back from you as soon as possible.
Hello, @usawebdev,
I have just confirmed from the support department and they said that they just replied to your support ticket #95417 with a solution, please check your ticket reply and reply to your ticket accordingly.
Regards, P-THEMES.
Hello, ok thank you. I’m still not sure what the issue was that created the problem; however, I can confirm that the theme license now works. Thank you for addressing it.
You’re Welcome!!
porto Stylesheet is missing., Keep receiving this message
Hello, @mazajnet,
Missing style sheet error when installing the theme:
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix..
OR
Extract the Theme downloadable package on your PC and then go to Theme Files Folder and you will find porto.zip, this is the actual Theme file and then you have to follow this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Good day,
Please, how do I set Page Title and Breadcrumbs to display exactly like this demo
https://www.portotheme.com/wordpress/porto/shop14/about-us-2/Thank you
Hello, @eoriaifo,
You can turn ON the Page Title and Breadcrumbs from Porto >> Theme Options >> Breadcrumbs as per your requirements.
Regards, P-THEMES.
Good day,
It is not coming out well. Please, click on the screenshot link below
https://qsnapnet.com/snaps/2lwr3eyufkaWhat I am need is for it to be exactly like your demo via the link below
https://www.portotheme.com/wordpress/porto/shop14/about-us-2/Thank you
Hello, @eoriaifo,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site, you want Home (Icon) not Home Text right?
Regards, P-THEMES.
Hi
I’m trying to import some demos with Elementor build, but all pages are broken.
I have Elementor and Elementor Pro both installed and active, and I disabled WPBakery.
is there something I miss?
Best Regards
Hello, @Ein_MM,
Please reset your WordPress and then Install the Theme first and then Install and Activate all the Theme required/recommended plugins from Appearance >> Install Plugins, and deactivate the Elementor Pro plugin, then go to Porto >> Setup Wizard >> Demo Import and Import any Elementor Demo on your site as per your requirements and then deactivate the WP Bakery plugin and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi, I sent a mail to support email to deregister purchase code from site. As we can not login somehow on ticket system. Please advise asap.
Hello, @muysbart,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
SUPER! great support! keep up the good work.
You’re Welcome!!
Hello Team,
After new update I found a bug that causing problem with image carousels. Here is the screenshots. https://prnt.sc/tbm21d this is used to be in the full width of the screen. here is another https://prnt.sc/tbm2f9 this should’ve been the width of the blog.
Here is the console error: https://prnt.sc/tbm37e
I am restoring my old version of the porto theme. Expecting to resolve the issue soon.
thanks in advance.
FYI
This is how it looks after restoring old version of porto: https://prnt.sc/tbm3rk
I am using WP Bakery builder.
Hope this helps thank you
Hello, @vijay1991,
Thanks for notifying this issue with me, I am forwarding this issue to the development department for testing it in deep and solve it asap with the new Theme update, please be patience till new Theme update, and once again highly appreciated your’s to notify this issue to us.
Regards, P-THEMES.
Thank you for considerations and for great theme.
You’re Welcome!!!
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Can you reset my purchase code?
Hello, @iFactoryLab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
