26867 comments found.
Hey! I just ran into a new error when trying to connect my Instagram account through Theme Panel – {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Not sure as to why though?
Hi,
We are sorry about that but please note that Instagram has changed their API -> https://www.instagram.com/developer/ and that’s why the widget is not working well. I have added this to our list of improvements/fixes and we hope to fix it as soon as possible and we consider to include this fix in our future updates.
All the best! Sorry for the inconvenience! Catalin L.
Hey!
I just wanted to ask, when I activate the top bar (which works fine), it’s white and if I’m not mistaken, it’s supposed to be black? I mean, is there an option I’m passing without my knowledge? The top bar is supposed to be black, right?
Much love
Hi,
By default the Top Bar should have to be black but please note that you can use the Header manager and create your own Header Template which allows you to edit and customize that section as you wish. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hey!
Thanks for the fast reply, my bad! I simply followed the text and took it for granted, expecting it to always be black.
Much love!
Hi guys,
I can’t seem to remove the social share icons before and after single posts. I tried to hide these via the social sharing section on theme panel but they still show.
If you suggest I clear cache, I’m not sure how this is done?
Can you help me remove/hide these social icons before the posts.
Thank you
Derek
Hi,
If you are using the Single Cloud Template for your posts, please note that all of the changes should have to be made inside of it because the Cloud will overwrite all of the theme panel settings. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hello, I can’t upgrade to PHP 7.4 with Newspaper. Can you tell me how?
I have version 10.3.5 on all my sites and when I want to upgrade to php 7.4, my sites no longer work. I receive an email telling me that the div composer composer plugin is causing this.
it’s good the problem is solved. It was a configuration problem on my server. If it helps other people …
Hello, I want to make instagram feed just like this website https://kadinvs.com how can I in newspaper
Hi,
Unfortunately, the theme does not have any such an option for that. For more details about our Instagram feature, please check the guide from here -> https://forum.tagdiv.com/instagram-widget/ If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hello,
I found this same question but it’s 5 years old. How can I hide ads for a specific post?
Thanks!
Hi,
Thanks for your message! Unfortunately, the theme does not have any such an option for that but please note that you can hide the ads for a specific posts if you are using such a custom CSS code for that. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hi, what is this and how to disable it? It happens when opening single post
https://imgur.com/a/DS9VP9MHi,
This seems to be a background-image added on the ROW which can be changed from the TD Composer. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
@tagdiv thanks for reply. I don’t have paid support, its expired and really appreciate your help.
This is the image: https://naturebyscience.com/wp-content/uploads/2020/03/4.jpg
I see it in the source of main page and post pages
Maybe It came with default theme called: “Say What?”
Help me out to find from where to disable it
Hi,
Try looking for it in the theme panel, in these sections https://prnt.sc/thbpvh It could be the image set as background for the mobile menu/search modals. Please check.
Thank you! Simion C.
Hello, nice theme.
Can I chose to display different images (of this image = https://demo.tagdiv.com/newspaper_gossip_pro/wp-content/uploads/2020/01/rec1.png) depending on which category is shown?
E.g. https://demo.tagdiv.com/newspaper_gossip_pro/category/fashion/ https://demo.tagdiv.com/newspaper_gossip_pro/category/hollywood/Hi,
Unfortunately, I do not exactly understand what you mean. Also, if you want to display some different images according to the category used, I strongly suggest you create a Category Template for each category and add any image and element you want through it. Check the guide from here -> https://tagdiv.com/find-whats-new-category-templates/ If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
hello
I’m trying to add non-adsense ads but the banner ads are not showing up on any of the sections. I have tried multiple ads/banners.
I followed this article but still no luck. https://forum.tagdiv.com/using-other-ads-non-adsense-ads/Edited the link and the image location within the div tags but the ads still aren’t showing up.
Does it take time to show up or should show immediately? Do I have to enable ads anywhere?
this is an example of how I’m wrapping the div code around the advertiser ahref link.
i put this in Head Ad but it doesn’t show in the header.
ok the code isn’t showing up properly but its the same as in the article. not sure what’s wrong.
Hi,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ or send us an email at contact@tagdiv.com with your wp-admin credentials and where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hello good people at TagDiv.
I am just wondering if you have a template or any options to make the featured images for posts appearing on pages like Category pages or post modules to be in SQUARE format. I run a music website so a lot of what we feature is album covers so would be amazing to be able to do that somehow… here is my Category page right now, i’d love to transfer over my site to Newspaper X.
Thanks! Cheers from Montreal, Canada.
Ooops forgot to add the link to my current category page: http://www.musicismysanctuary.com/category/recommended-releases/future-classics
Hi,
Thanks for your message! Please note that you can use the Cloud Template Library which allows you to create your own Category template and customize it with TD Composer. Please take a closer look over the following guide from here -> https://tagdiv.com/find-whats-new-category-templates/ Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
hell how to disable .td-video-play-ico i.td-icon-video-thumb-play
Hi,
Unfortunately, the theme does not have any such an option for that, but please note that you can use a bit of CSS code to hide these, like display:none.
All the best! Catalin L.
thanks u for that good idea, brg
Hi,
Unfortunately, the theme does not have such an option that allows you to separate categories and subcategories from the Mega Menu. This is the default functionality of the theme and we may develop this a little more in the future, but we can’t say for sure.
All the best! Catalin L.
what a pity. categories do not have a: “hierarchical order” and I can’t identify “sub-category categories”
Are you supporting RTL? My website language is Arabic, That means the direction will be (right to left). And if not, will it be easy if I purchase it and change the direction to RTL?
Hi,
Thank you for your interest in our theme. Unfortunately, our Newspaper theme has not been developed to support the RTL version. Also, please note that it is not an easy task to rewrite all the theme’s functionality including the core page builder and required plugins to make it RTL; this means that the theme might be affected and we cannot provide support for this. I’m sorry! If you change your mind and want to build a website for the left to right language, please send us your pre-sale questions at contact@tagdiv.com, and we would be happy to assist you. Thank you for understanding!
All the best! Catalin L.
Hello,
I have been using Newspaper for the past 2 years and I really love the design and stuff but I have run into some issues.
1. I cannot update the theme without breaking my site.(I checked my Cpanel and contacted my Hosting service and they told me its 100% something with the theme)
2. I got a designer to make slight changes to Newspaper 9 that allowed the dates on articles to show as Last edited instead of the first release date. Is this feature in Newspaper 10? I think the slight changes might be causing me issues with the update.
3. my WPBakery Visual Composer runs on an ages old version since I have NEVER been able to update it which now means I cannot update PHP. I have tried time and time again to get help from you guys to fix this(back when i also have support license which is why I won’t pay for support again). But I was never able to get any help with this.
Hello,
1)Please note that we strongly recommend making a full backup before each theme update. It matters a lot what version you updated. if you have updated a very old theme, then your site may be compromised and that’s why you need to make a full backup and then redesign it. 2)All of the additional customizations might affect the main theme functionality if all of these were not correctly made. 3)Please send us an email at contact@tagdiv.com with your log-in infrmation and Cpanel access so I can take a closer look over the section with the NAVER.
All the best! Catalin L.
instagram connect account is broken in theme panel, cant connect my instagram account to website
Hi,
I feel sorry about that but please note that Instagram has already changed the API and that’s why it is not working well -> https://www.instagram.com/developer/. I have added to our list of improvements and we hope to fix it as soon as possible.
Sorry for the inconvenience! All the best! Catalin L.
Do you guys take money for support yet you don’t even check the paid support which was submitted for almost 2 days now. What kind of premium support is this?
Hello,
I’m sorry that you feel this way. I understand that you are upset, and I would like to know more about your situation. Can you please send us an email at contact@tagdiv.com with more details? Provide there more details about your problem so we can investigate it closer to your situation. Also, the wp-admin and Cpanel access are required. Please note that our Customer Support Hours are from Monday to Friday, between 08:00 AM to 05:00 PM GMT+2. If you have already sent us a support request but at a different time, please wait for our team’s answer. Please note that we treat our customers from the oldest to the newest and therefore some delays may occur.
All the best! Catalin L.
Hello, recently I deleted the comment box, so my users can’t comment.
How I can put it again? I don’t find the option in the TagDiv Composer.
Thank you!
Hi,
Please make sure that you have enabled it from Wordpress settings from here -> https://www.screencast.com/t/CGNWzyhx4 After that, make sure that you have enabled the comments from the post settings from here -> https://www.screencast.com/t/y0PZ54EKsB8 If you have any questions, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hi,
I feel sorry if you are facing some problems with our theme. First of all, please make sure that you have respected all of the minimum theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ -> https://forum.tagdiv.com/system-status-parameters-guide/ For more deeper invstiagation, please note that I need to have more details about your problems and also, your credentials are required. Please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you. The theme support on Envato is limited to 6 months with the possibility to extend it afterward. It is a time-limited factor, but you can use this URL to renew your support:https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
All the best! Catalin L.
Why theme colors shade slides away when we click on website in mobile responsive view. Like opening of new articles or click on menu etc. Full screen pop up shade slide away and page open up.
Hello,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem, your website URL and we are ready to help you.
All the best! Catalin L.
So how to get support? Why we need licence all time? How to get free support? Even on your forum there we need licence. Update came everyday. And we can’t get right answer even if there is a bug. And there is no community based support from your side.
Hi,
Please send us an email at contact@tagdiv.com and we will try to help. Mention what exactly the issue is or how we can see it happening in the website. Let us know, we will provide assistance as soon as possible.
Thank you! Simion C.
Can it be used on more than one website?
Hi,
Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.
All the best! Catalin L
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