23213 comments found.
My site is not displaying properly on Firefox. Please see ticket I sent. Thanks
Hello, @martinezfer,
I have just confirmed from the support department and they said that they just replied your support ticket #95849 with a proper solution, so please check your ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, and I responded back, given the answer I received was showing the problem and not the solution. Please check. Thanks
I was able ti fix the issue. For some reason, removing the images and adding them back fixed the problem. Disregard last comment.
Hello, @martinezfer,
Sound’s Good!!!
You are the best 
Thanks for contacting us. Have a great day.
Regards, P-THEMES.
Hi I would like to know the cost for a customization in the front page. Where to refer for it.
Thanks,
Hello, @gerard7803,
Please contact us via our support system so that we will share the Customization department email with you and then you can directly contact them and they will let you know the quote and all about customization.
Regards, P-THEMES.
HI , i’m very happy for your excellent custommer support. Please i want to know how to add bounce animation to my “ad to card” button . thank you very much
Hello, @welcome-store1358,
Sorry to say that but this is not possible using Theme Options, There is no such option in the Theme for adding/setting any animation to the Add to Cart button, Add to Cart button is the default button from WooCommerce and you can try some Custom CSS for setting the animation to it.
Regards, P-THEMES.
Hi,
Progress bar isn’t working and opened the ticket. I have followed your suggestion and it didn’t fix the problem. Why are you keeping close the ticket without verifying it?
I have submitted the ticket again. Please check!
Hello, @ekkljs,
I have just confirmed from the support department and they said that they just replied your support ticket #95732 with a proper solution, so please check your ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, i have a problem with the Update of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Thanks
Hello, @Zucker84,
Can you please contact us via our support system with Theme purchase code PDF file and also with your site WP Admin Login details on which you want to activate it, so that we will check and solve it for you on your site and then you will be able to update the Theme.
Regards, P-THEMES.
I was wondering if I could get a discount on this theme I would like to purchase 9 Copies
Hello, @skgranan,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to day that but there is no discount on Theme now, you have to purchase it on its regular price only.
Regards, P-THEMES.
Hello friends from Porto. Are there any possibilities in the future for you to improve the scripts and optimize the website in Elementor? I’m using elementor and I’ve made all possible optimizations. In GTMetrix it hits (A) and in google pagespeed it scores 03 mobile and 15 on desktop. It is a horrible note and I feel that the site is heavy and poorly optimized with elementor compared to Bakery.
I am using expensive and premium hosting and yet the site is not responsive and ideal for fast woocommerce 
https://imgur.com/a/gvpaT1H (www.patonerd.com.br)
I use all recommended optimizations, wprocket plugin (premium) and other plugins
Hello, @welli0806,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization. https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto is highly Optimized Theme…
Regards, P-THEMES.
Im changing colours of header elements but the changes made in the theme options area are not translating to the website. Also, how do i set the search bar at the top to a full width one?
nothing is changing colour at all. This is a real poor show at the moment.
Hello, @tokyomagic,
It must be the cache issue at your end nothing else, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And you can change the Search Layout from Porto >> Theme Options >> Header >> Search Form as per your requirements as showing below:
Regards, P-THEMES.
Right, this is a caching thing. I have to press control + f5 multiple times to see changes. Even clearing my cache using SG Cache plugin doesnt show the changes. I would highly advise shifting many of these options over to the customizer.
Hello, @tokyomagic,
Please turn OFF all the cache plugins, server cache, and SG Cache as well and also the browser cache as well till you are in the development process, some times the cache plugins also creates this type of issues.
After completing your site, you can turn ON those cache again.
Regards, P-THEMES.
Re: the search form popup1, popup 2 and reveal all do the same thing. Form shows a narrow width form, and overlay pretty much does the same thing as the first three. The header builder locks you into thirds for layout meaning you cant extend anything beyond those bounds and clicks the cog button for options does nothing. I’ve only been using this theme a couple of hours and its falling short for its position in themeforest and to be honest im probably going to uninstall it.
Hello, @tokyomagic,
Can you please contact us via our support system with your site WP Admin Login detials so that we will check it for you on your site.
Regards, P-THEMES.
Hi there, when i click on customize under appearance i get a blank screen. Same when i select the header builder. Is this supposed to happen?
Hello, @tokyomagic,
Please turn ON the debug mode of your site and the error will appear on your site when you will access customize, and then share that error with me here so that I’ll provide you the further solution on it, or you can share via our support system as well.
Regards, P-THEMES.
How do I use SVG file in single image? Gives me “Sorry, this file type is not permitted for security reasons.” ERROR.
Hello, @neyona,
You can only add/insert the PNG/JPEG file for product image, you can not add/insert SVG file for product image.
Regards, P-THEMES.
I am not talking about product image. I am not using woocommerce. I’m talking about single image in wpbakery.
Hello, @neyona,
Single Image is not the WP Bakery element and it also does not supports SVG, If you want to use SVG image only, then copy the HTML code of the SVG image and add/insert/set it under Custom HTML element, it will work for you.
Regards, P-THEMES.
What are you talking about? Single image is a wpbakery element.
Hello, @neyona,
Yes, Single Image is the the WP Bakery element.
Regards, P-THEMES.
Some blocks are missing, and I can’t edit on the front it doesn’t load. In the back editor it loads more it doesn’t have these texts to be able to edit I opened them all.
Hello, @synval,
This is not the issue, that section is made using Porto Portfolios element, you have to edit your Home Page and edit the Porto Portfolios element and change the Category ID in it as per your requirements as showing below:
Regards, P-THEMES.
hello! I can’t find Row Setting >> Effect to enable overlay to my image/video background, con you help me? thanks
Hello, @loranz,
You can not set the direct effect to row video, you have to go to ROW setting >> Effects and from there you can set the effect to the row as per your requirements, please see the below-given screenshot:
Regards, P-THEMES.
Hello Dear I have another 2 question
1. is it possible to active on local environment such local flywheel to test after purchase?
2. is it possible to make the header image embed into the menu logo like this example ?(screenshot) https://ibb.co/1mTdj3cthank you
Hello, @khalil__,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can test the Theme on local and then use the same Theme on your main/final site.
2. Yes, you can, simply you have to set the header as fixed.
Regards, P-THEMES.
How can I change the text colour of the classic demo “The fastest way to grow your business with the leader in Technology Check out our options and features included.” It is white but does not respond to Elementor options with colour. I presumme a CSS edit is required?
Hello, @xtopher,
That is Custom Text and you can change the color of it using Text Editor Options, please click on Toggle first as showing below:
And then you will find the color option change the color from there as per your requirements as showing below:
Regards, P-THEMES.
Hi, I was finally able to make embedded youtube video work using miscellaneous option and not YouTube video option.
My question is how can the video box close after its viewed automatically? Thanks
Hello, @martinezfer,
Video box will not automatically close until and unless you will not click on sidde screen or cross (X) icon, this is the default functionality of the element.
Regards, P-THEMES.
Hi, Could you please provide the latest Revolution Slider zip (6.2.6), porto on my domain keeps complaining about an update but doesn’t successfully update (keeps failing).
Hello, @Onpasri,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thank you for the download links. Much appreciated. Best Regards.
You’re Welcome!!
Ticket ID #95116, I was told that the problem would be solved in the next update, I just updated the theme on the website but the issue still exist. Could someone please let me know why is that?
Hello, @Onpasri,
Sorry for the inconvenience, the last update was already ready when you reported the issue and this is the reason it has not been solved with the last update of the Theme although it is in our to-do list we will try to solve it with the future upcoming updates of the Theme, please be patience till that.
Regards, P-THEMES.
Thanks for the status update. Will wait. Best Regards
Thanks for your understanding and patience.
It seems Ticket ID #95116 is still not fixed in the latest update. Could you please provide the status update?
Hello, @Onpasri,
We are sorry for inconviniance, but this issue is still not fixed with the last update, and I am again sending the reminder email to the development department for taking it on high priority and solve it with the upcoming updates of the Theme. Please be patience.
Regards, P-THEMES.
Yes, please do that. Thanks.
Hello, @Onpasri,
I am sorry for the inconviniance but I have again tested it in deep and finds that the issue is already solved with our last updates of the Theme, you can test it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/product/face-powder/
but yes you are right, its still not working on our Demo site, and we will update it on our Demo site soon, so please try again with the latest Theme, I am sure you will not finds this issue anymore.
Otherwise, take the complete backup of your site and contact us via our support system with your site WP Admin Login details so our experts will check it for you on your site.
Regards, P-THEMES.
Hi, I’ve upgraded the theme but the issue is still there at least on my side. As you suggested I am taking the backup and contacting you through support.
Best Regards
Sure..
Dear Sir, Kindly get #98605 resolved. Created the ticket on 08.08.2020 and still no response. Best Regards
Hello, @Onpasri,
I have just confirmed from the support department and they said that they already replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly and please always be patience and do not ask here about the support tickets because you will always get the reply of your support ticket once its resolved.
Regards, P-THEMES.
How can I escalate the issue, as it doesn’t seem to be going anywhere.
Hello, @Onpasri,
Please reply your support ticket and make your conversation at one place there.
Regards, P-THEMES.
Hello, would you please help? Ticket #95670. It’s extremely urgent. Thank you.
Hello, @tantration,
We have solved your issue and the reply of your support ticket #95670 has been sent, please check your ticket reply and reply to your ticket accordingly.
Regards, P-THEMES.
Hello,
How can I update the information of the category banner? I updated the information in the “Block-> Category top banner” module but it does not display it.
Why?
I am using elementor.
https://postimg.cc/LnwVm0vW/cc4e1c1eThanks
Juji
Hello, @jimjud,
Please watch and follow the instructions showing in this video:
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
Hello, @simoszkyriakides,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Regards, P-THEMES.
thx
You’re welcome!!!
