23241 comments found.
please remove my domain. i want to add new domain in this theme.
Hello, @biplobdev,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regard’s
I just received a notice from Google that my site is affect by 1 breadcrumb issue soon after installing this theme. The error is “The following warnings were found on your site: data-vocabulary.org schema deprecated”
Is there a fix for this?
Hello, @Jareth1976,
Please read the below-given article:
https://meetanshi.com/blog/fix-data-vocabulary-org-schema-deprecated-error/
https://support.google.com/webmasters/thread/26338421?hl=en
Regards, P-THEMES.
Resolved. Thank you.
You’re Welcome!!! 
Hello , shop 28 demo looks to be a single page shop. Is the demo using pages for every segment in the home page?
Hello, @projectmano,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Shop Demo 28 is the single product Demo, and yes all the pages like cart, checkout, are included in it and Demo uses different elements for different segments/sections on Home Page which you can easily edit using the page builder.
Regards, P-THEMES.
Please clarify me, because it is not clear. The sections (which they descibed in the menu -INTRO FEATURES TOUR SPECIFICATIONS) in the homepage are pages and not just elements or sections customized by the wp customizer
Hello, @projectmano,
Yes, you can simply edit those sections using the Page Builder as per your requirements as showing in this screenshot: https://postimg.cc/4nMHXP4K
Regards, P-THEMES.
Hello,
How can I change the “View Cart” text that appears in the the top right corner of the Mini Cart? I would like it to say “View Basket” instead.
Thanks in advance.
Hello, @passionbugs,
You have to change it into the Theme language files as per your requirements as showing below:
You can check this video:
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Hi Porto, I have updated last version of Porto. System says some child Porto files are not updated.
thanks Candle Art
Hello, @RosaMaria_ ,
WooCommerce 4.3.0 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.4.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
Regards, P-THEMES.
Hi, I hv a few questions before purchase the theme:
1) Can we change the URL “portfolios” to other name (example: event) without amend the PHP?
2) Can we change the content layout of single portfolio with elementor? Or it is a fixed layout with the options provided?
Hello, @Jimmy_Tan,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can change the URL “portfolios” to another name (example: event) from Theme Options >> Portfolio by changing the slug name as per your requirements.
2. You can change the Single Portfolio content using Page Builder but you can not change the Archive Page layout using Page Builder for that you will have Options under Theme Options.
Regards, P-THEMES.
dear support can you let me know how we can show social media icons on the button footer on the right side of copyrights section?
screenshot https://ibb.co/PY3Y6nd
Also would you please let me know why my menu is not updating on the theme as the screenshot (I have opened a ticket for support and I closed it since it took very long time and I didn’t find any reply) ?
https://ibb.co/1LmStTdRegarding the menu I solved it because I specified a menu in the page so it’s ok now.
only the social media inquiry and 1 more please
is WPML is it possible to have different logo per the language to Arabic ?
Hello, @khalil__,
1. You have to use Block Widget under Footer Widgets and set the Footer in the Block as per your requirements as showing below:
And then add/insert any element at any place as per your requirements, It will work for you in the footer, If you are not able to do it then please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
2. Please read the below-given threads from WPML, It will help you in solving your issue.
https://wpml.org/forums/topic/different-logo-image-per-language/
https://wpml.org/forums/topic/i-need-to-have-a-different-logo-per-language/
https://wpml.org/forums/topic/i-need-to-use-different-logo-for-different-language/
Regards, P-THEMES.
I appreciate it for the video of mega menu but can you do me a favor and give me an example on how to create something like the screenshot ? https://ibb.co/ZxJ4PXk
Hello, @khalil__,
I have created another video for you on your request and this is the only possible way, otherwise you can try with any third party plugin which better meets your requirements.
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Thank you for your great and fast support
one case please in wpml if I am going to choose a specific font for menu and header and boy footer etc from typography options how can I choose different font for the 2nd languages?
Hello, @khalil__,
1. Please read the below-given threads from WPML, It will help you in solving your issue.
https://wpml.org/forums/topic/how-to-set-different-fonts-for-different-language-2/
https://wpml.org/forums/topic/split-different-fonts-for-different-languages/
https://wpml.org/forums/topic/different-fonts-for-different-languages-3/
https://wpml.org/forums/topic/different-font-face-for-each-languages/
2. Yes, the image will not show in Mobile version of the site, for that you have to use Media Queries and show the text on mobile instead of the images, if you have any more issues then please contact us via our support system so our experts will help you in solving your issues, This platform is only used for small queries and pre-sale questions.
Regards, P-THEMES.
I have a support ticket open for several days and have not been able to get the support agents past the version of Porto Theme we are on, let alone the problem we are encountering with different display of content depending upon the OS/browser combination. This is in a dev environment where everything has been installed from new installation files. The live environment is using a version installed last July and updated through Dec. The Live site is fine in all tested scenarios. The items that are specifically not displaying in the new build are hero images on many pages, and grid items configured for news. We were told to disable porto and test using TwentyTwenty theme??? There are no grid items or hero images that will display when all of it is delivered using WPBakery in Porto. Is there a supervisor who actually pays attention to the details of a support request? We installed Porto 5.4.1 and Porto child installed as 1.1. Can anyone help with this request?
Hello, @walzermelcher,
We have replied your support ticket #95694, please check the reply and reply to your support ticket accordingly, we will try to solve your issue on your site…
Regards, P-THEMES.
Hi, thanks for help so far. How can I edit div class=”footer-ribbon”> I cannot see any settings for that, except the text input. I want the background colour #2a625d; and the text colour #cdbe70;. Does it have to be added to Skin>Custom CSS? Also the footer contact icon (Label) to the #cdbe70; colour
Also I cannot see anywhere to implement a custom page header. I have checked the support site, it mentions the Porto Page Header element, but I cannot find it. Maybe a brief description where it can be found. Elementor? Theme Options? I like the “Modern” version shown so I can edit the bg colour.
Hello, @xtopher,
1. You can change the Footer Ribon Background color and text Color from Porto >> Theme Options >> Skin >> Footer as per your requirements:
For changing the color of the Footer Contact Icons, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#footer .widget.contact-info i {
color: #cdbe70 !important;
}
2. Porto Page Header is the element, using which you can show the Page Title, Page Sub Title, Breadcrumbs on your site anywhere…
Regards, P-THEMES.
1. Hello. I am still not sure where or how to set the Page Headers. I cannot find the location of Porto Page Headers. I can find the 7 standard breadcrumbs headers and I believe the page headers replace those with the Variation Examples. Where is this to be done? I can not see it in Elementor but this page https://www.portotheme.com/wordpress/porto/shortcodes/page-headers-overview/ shows a page header and a link to Custom Page Header. Is this a function of WPBakery only? 2. How do I add a saved page layout to a New blank page from Elementor?
Where? -> Porto Page Header element is used to display page title, sub title and breadcrumbs in the custom Page Header section. If you want to display custom page header instead of default, you need to hide default page title and breadcrumbs using View Options metabox.
Hello, @xtopher,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regard’s P-Themes.
can i uninstall dokan if i dont need the multi-vendor ability? will it affect any other aspects of the site?
Hello, @Anthrax-VX,
If you do not wants multivendor functionality then simply you can deactivate Dokan plugin, it will not affect your site any other functionality.
Regards, P-THEMES.
I bought this theme and honestly its below my expectation. Support takes like two days and the coding is extremely heavy and not good. In summary, it is way below my expectation, especially for that amount. I intend to work with Elementor and I am sorry to say, its a complete mess.. I would not want to give a bad review, that might have a negative effective on our business, however, i will like to humbly request that you revoke my license and refund me.
Hello, @nelvinnsude,
Really sorry for the inconvenience, till now we have only received your 3 support tickets as showing in this screenshot: https://postimg.cc/tsBrHdff
, and all of them has been replied with a proper solution within 1 day and that is because of the sale period we were getting higher than normal amount of tickets as showing below:
1.
https://postimg.cc/jwtQwLGN2.
https://postimg.cc/4mq6v8DX3.
https://postimg.cc/0r509KG1
If you have any issue remaining or the new issue then contacts us again we will be more then happy to help you in solving your issues and if you only want a refund then please contact Envato for it.
Regards, P-THEMES.
Hi, I think I would just like a refund. I LOVE this Theme but the Woocommerce is the main reason for my site and it seems to have too many issues. I cannot publish a site where the shopping portion doesn’t work correctly, thank you.
Hello, @artistgew,
Can you please contact us via our support system with your site WP Admin Login details and the URL of the product which has issue so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
Thank you I sent it, but I cannot wait a whole 24 hours for this fix. So if you do not fix this within a few hours I will have to load a new theme or a new shopping cart
Hello, @artistgew,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so please be patience, you will get the reply soon…
Thanks for your understanding.
Okay, I reloaded the theme and had to start from scratch, but I am still having the woocommerce variations issue. It also applies to the demo products so there is clearly an issue. I will resend my log in info…
Hello, @artistgew,
We have replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly and please do not ask about support ticket here again and again, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi, there seems to be an issue with my Woocommerce. It is not displaying the images of the products when I change the variation. Like if I select color then size the picture disappears. I have added the relevant picture to each variation so it is not that. TY
The woocommerce issue is also happening with the themes demo products, so there is a conflict/error somewhere.
Hi, I think I would just like a refund. I LOVE this Theme but the Woocommerce is the main reason for my site and it seems to have too many issues. I cannot publish a site where the shopping portion doesn’t work correctly, thank you.
Hello, @artistgew,
Can you please contact us via our support system with your site WP Admin Login details and the URL of the product which has issue so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
Hi, can you tell me how to remove double review star (0/5 ( 0 Reviews) in the end of product page? It is appeared after updating the latest theme. I have review tab on product page.
Hello, @ekkljs,
Can you please share the screenshot of the issue, and explain it better. I am not getting it properly.
Regards, P-THEMES.
hello. I have two questions. is turkish language available? and can i deactive ’’purchase’’ buttons and – or- ’’add to chart’’ buttons. so i want to use it just to show products and adding phone number till finishing ecommerce procedures.
Hello, @sigma2005,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can translate the Theme in any language as per your requirements using free plugin Loco Translate, here is the complete video:
https://youtu.be/z_X4mELtYDM
2. Yes, you can, simply you have to activate the Catalog Mode, and then you can able to show/hide the price/add to cart button as per your requirements.
Regards, P-THEMES.
Did you erased my comment??? This support is a joke. It has been over a week I asked you to rest my purchase code due to domain change and no response whatsoever… It is pretty clear you’re not interested in helping me. I will ask for a refund. Thanks
Hello, @danyno45,
First of all, we did not receive any of your support tickets and also this is your very first comment as well, please see the below-given screenshots:
https://postimg.cc/9RS87LSF
https://ibb.co/6FjhpGM
&
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello I did send a request to deregister the purchase code over a week ago, I did it through your profile page contact form like you suggested to other user to do, I had to go forward and purchase another theme I couldn’t wait anymore for your answer. I already erased your theme from my server and I would like to go forward with the refund please. Thank you
Hello, @danyno45,
Sorry to say that but we always recommended to share the small queries here and large queries via our support system…
And if you only wants refund then please contact Envato for it.
Regards, P-THEMES.
Already did they just waiting for you to approve it thank you.
Hello, @danyno45,
Ok, Then now please be patience, we are the support team and we do not have any control over refund requests, it can be handeled by Envato and the Theme (Author), once the Author will check it, the Author will respond your refund request. That’s all…
Regards, P-THEMES.
Hi,
I have been using your theme. And then I clicked “Old Panel“ option on customization page by mistake.
Then many things changed on my site. I have lost my header builder and also many things. I am using commerce theme but now all the pages look like blog pages.
Hello, @sametciftcii,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel, you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Regards, P-THEMES.
Due to copyright issues I had to slightly change my domain name. Can I transfer the Porto license to the new domain? The site hasn’t changed at all, but the domain has changed. The old domain is now parked on the new one, so I can’t “deactivate” the license on the old domain. thank you
Hello, @lcdesignweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I’m re-posting below message since I see many people over the last few years are experiencing this problem between Porto and Gravity Forms, including me..
@dmaurelc Hi, I am using gravity form in my site. Due to this theme I am html code is not working in Gravity Form Confirmations (Thank You Message). It is coming a simple text even if i am doing html code. How to correct it?? It works with other templates. Thanks
I know my support has expired but this seems more a theme bug that should be fixed, rather than an actual support question. I’ve tried with many other themes and this problem only occurs with Porto. Please… can you fix it in next update or post the solution?? Thank you very much.
Hello, @Katijke,
There is no such issue with the Theme and Gravity Forms works fine with the Theme for many of our customers, Gravity Forms is not included in the third party plugins compatible list confirmed from our end.
Although I’ll forward this to the development department for testing it in deep with future upcoming updates of the Theme.
For now, contact Gravity Form support and ask to solve the issue for you.
Regards, P-THEMES.
Hi P-THEMES, thank you for your reply. Gravity Forms support told me it’s a theme conflict which was why i posted it here. I hope your development departments finds and implements a solution after reviewing. Thanks again.
Hello, @Katijke,
Hope they will look through it.
Regards, P-THEMES.
Hi P-Themes! I have some problem, I need your help please (sorry for my english):
1- I would like to have Logo in side-nav-panel in Mobile Menu. How can I do? 2- I’m using, side main menu, in left side. When I run my website in small laptop, like 11” or 13”, bottom header with “CALL US …” it’s cut or hiden. Menu doesn’t seem to fit. 3- It seems that in mobile devices it does not load fonts, like in desktop. 4- Product images are blurry, they look great just with ZOOM EFFECT in single page product. How can I solve?
website: https://nuovo.flowersextract.com/ Thanks for your time.
Hello, @FlowersExtract,
1. Sorry to say that but this is not possible, there is no setting in the Theme for changing the Logo from Main Header to SidePanel of the Mobile, This requires Customization.
2. Ok, For that, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache of the devices having 11” and 13” screen resolutions, it will solve your issue.
@media (min-width: 992px) AND (max-width: 1200px){
.header-wrapper #header .searchform {
margin-bottom: 0 !important;
}
#header .logo {
margin: 10px auto !important;
}
}
3. There is no such issue, It may be the cache issue only, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem4. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Hello P-themes,
1- Can you tell me which file I need to customize? Thanks
2- I solved with different code. Thanks
3- About fonts not load in mobile devices, I clear every cache and tried also with new devices but problem continue to exist. I tried to change font and and strange things happen: - with CHINESE ROCK custom font works good and load in mobile - with some other font, for exmaple i tried with COMIC SANS, in mobile change completely font - with ARIAL works good - with IMPACT (font that we would like to use) in mobile not load
4- Thanks for links
Thank you for your time
Hello, @FlowersExtract,
1. You have to Customize the “panel.php” file under wp-content/themes/porto as per your requirements.
2. Sound’s Good!!!
3. Please contact us via our support system with your site WP-Admin Login details and the screenshot of the issue so that our experts will check it for you and provide you the best possible solution for it.
4. You’re Welcome!!!
Regards, P-THEMES.
