Hello, @Sheikhusama,

Please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

Regards, P-THEMES.

Hello, @ben_wha,

Please read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

Regards, P-THEMES.

Great, thanks!

Most Welcome!!!

Hello, @RafaelVSPereira,

You are using the old version of the Theme 5.3.2 and also you have server cache CDN activated as well, Please first remove the complete cache from the server and then deactivate all the server cache till you are in the development process and then you have to update the Theme to the very latest version:

Changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest Plugins:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Then deactivate all the third-party plugins and remove the site cache as well and finally check your site after removing the browser cache, I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I was sending a backup of the site to try to fix the error.

All plugins and the theme were fully updated.

I disabled the cloudflare service and I will try to fix it.

Thank you for your support.

You’re Welcome!!!

Hello, @bcred,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @DDESIGNQA,

Can you please share the screenshot of the section you are talking about and also the URL of the page as well so that I’ll check and provide you the complete and proper solution for it.

Regards, P-THEMES.

Hello, @inmobation,

As I told you, The HTML Blocks are used for Custom Text and Custom Strings, and you have to translate those using Custom String Translation in WPML, If you are not able to find it, then contact us via our support system we will check and provide you the solution for it.

OR

You can contact WPML support as well as this is the paid plugin and have paid support.

Regards, P-THEMES.

Hi @PT-Support2, First: You can no say “as i told you” when you just gave me links to read an analyse.

Second: I was very able to find custom strings in WPML, even before ask here to avoid lose your time, but in the WMPL Custom Strings, is not showing the text I write in Porto > Theme Options > General > HTML Blocks

Third: I prefer to contact the theme that I paid as WMPL compatible first that In my opinion is who should give me the first assistance.

Thanks for your rude answer .

Hello, @inmobation,

Really sorry for the inconviniance, If you find my answer rude, I am sorry for it, apologizing.

And yes please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @jimjud,

Yes, It is necessary, please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Thanks,

I am referring to this license:

it is necessary?

Hello, @jimjud,

Ok, I am sorry for the above link, for that license, please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Regards, P-THEMES.

Hello, @xtopher,

No, Sorry to say that but this is not possible, If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.

You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.

Regards, P-THEMES.

Hello, @blk2011,

Yes, you can use the Porto Studio Library for Predefined layouts, elements, and sections as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/04/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, Thank you for the information, I bought the template a while back but never used it so just want to know what is possible before paying for support again.

Can you confirm that you will be able to provide support on how to configure this once I have a paid support and also will I be able to add pages to this one page site?

Hello, @blk2011,

You have to Import the page or section using Porto Studio and edit any section as per your requirements, we can help you when you will purchase the support extension but we do not do the complete setup for any one as this is not included in the Theme support policy.

Regards, P-THEMES.

Hello, @Imre81,

The default size for the Single Product Page Images is 600×600 and it is from WooCommerce.

Checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/www.vibacipo.hu/HzLfqivz

The Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Regards, P-THEMES.

Hello, @rohitrrpaul,

There are 3 Page Builders, WP Bakery, Elementor, and Gutenberg, and all have different Demo’s and settings, and we do not know which Demo and which Page Builder version are you using on your site, so we are unable to suggest you about it, please contact us via our support system with your site WP Admin Login details so that we will directly check it for you on your site and add it for you on your site and share the complete solution video with you.

Regards, P-THEMES.

Hello, @bubunpanday,

Really sorry for the inconvenience, but you have generated 2 support tickets and both had been generated yesterday (on Sunday [weekend]) as showing in this screenshot: https://postimg.cc/TKkhKPd7
And our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so we were off when you created those support tickets.

We have replied now your support tickets with a proper solution, please check your support tickets reply and reply to your support tickets accordingly, as this is our company policy, we have our business hours for providing support.

https://postimg.cc/dk3fJ4WN

https://postimg.cc/dk3fJ4WN

Regards, P-THEMES.

Hello, @john_mcmahon,

In Mobile version of the site, only the Main Menu will show as Mobile Menu.I think you are using multiple Menu’s as Main Menu OR Secondary Menu on your site and also with some Header Types, the Top Menu also show under Main Menu in Mobile version of the site, So please share your site URL so that I’ll check and provide you the possible solution for it.

Regards, P-THEMES.

Hello, @khalil__,

Header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

Regards, P-THEMES.

Hello, @Sheikhusama,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @kendra05,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @ninanina,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the Theme with that particular plugin officially so we are unable to suggest you on it, if you want to use it, you can try it with the Theme.

Yes, you can easily change the rating color using Custom CSS.

Regards, P-THEMES.

thanks, i purchase soon… got last one question….i cant find these element in porto studio or shortcodes, where can i find that? with the line graphic and the circlee?https://ibb.co/jbsBfNR

Hello, @ninanina,

You will find it in Porto Studio Shortcodes section as “Concept” as showing below:

Regards, P-THEMES.

Please help in resetting purchase code

Hello, @Webbiner,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @anuana,

First of all, thanks for showing your interest in Porto WordPress.

Porto WordPress Theme is full “Accelerated Mobile Pages”, Its completely responsive.

Regards, P-THEMES.

Hello, @gerard7803,

Just checked your site now and finds that the Demo is already Imported on your site and working perfectly fine as showing in this screenshot: https://postimg.cc/8sS7j9d6

Regards, P-THEMES.