23249 comments found.
Does Porto theme available in envito elements subscription?
Hello, @gihanshanuka,
Please ask this from Envato here:
https://envato.com/contact/
Regards, P-THEMES.
Activation Error: “Your IP address is blocked as Spam” is shown… How to resolve?
Hello, @mainalibijay,
Can you please contact us via our support system with your site WP Admin Login details and also with PDF file of the purchase code of the Theme so that we will check/verify and activate the Theme for you on your site.
Regards, P-THEMES.
Ok thanks for the support.. Now I am getting error on Menu…. menu are not separated…. thay are continuous leters like MANWOMENKIDS
Hello, @mainalibijay,
Just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/K1CcWnNg
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi
I’m use demo22(Elementor), how can change the text “Flash Deals”?
https://postimg.cc/4mf2ckdRThanks
Hello, @jimjud,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Thanks 
Most Welcome!!!
Hello,
Please help with the following.
I have started to customising my site using your Construction 2 demo and have trouble with the logo size.
My logo is 250px in width and 108px in height. But whatever I do and however I change the size it always remain the same size on frontend. I have also tweaked with the sizes on the options panel but yet cannot make the logo look bigger than how it came with the demo.
Can you please guide how to make the logo wider and possibly make the orange part (logo) box wider to fit in bigger logo.
Please see a screenshot.
https://monosnap.com/file/Ggq2va8LSkSRXf9HRg85Mql3SIeYhoThank you
Hello, @naarwebz,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 250px !important;
}
#header .logo a {
width: 250px !important;
}
#header .logo a img.retina-logo {
width: 250px !important;
}
}
Regards, P-THEMES.
Hello,
As usual quick and great support.
It worked of course.
Many thanks.
Best wishes,
You’re Welcome!
Hello, there seems to be a problem with the latest update of the Porto Functionality plugin in connection with Elementor. When updating the plugin from version 1.7.0 to 1.7.2, Elementor stops working.(The Elementor page environment loads, but the page seems empty, and no elementor items can be added or edited). In the console, the following error message appears: “Uncaught (in promise) ReferenceError: porto_elementor_add_floating_options is not defined at eval (eval at v.template …” Only disabling the plugin or reverting to the earlier version makes Elementor work again.
Hello, @karamella999,
We have tested the latest Theme several times and do not finds this issue, please make sure that you are using the PHP version 7.4 and also deactivate all the third party plugins and update the Theme required/recommended plugins as well, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I got a problem is the menu color and font cannot be changed, I have set it in Skin->main menu, but it not works….Could you please tell me how to change the menu color and font?
Hello, @lzywhisper,
This must be the cache issue at your end nothing else, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi, in the demo, the cart icon is very small when view in mobile. can it change and how ?
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply change the Cart Icon to any Icon as per your requirements. We have the Option Field to change Cart Icon under Theme Options.
Regards, P-THEMES.
No, not change the icon, i need to change the size of the cart. because when display in mobile its very small.
Hello, @webtech9,
Yes, you can easily change the size of the cart as per your requirements using Custom CSS and there is also an option in the Theme for it. After purchasing the Theme contact us via our support system we will help you in solving your issue.
Regards, P-THEMES.
How can i import standard demos? it shows me some server issues, and Alternate demo importing takes too much time.
Hello, @Sheikhusama,
Standard Import works when the server completely meets the requirements to use the Theme and Plugins, If the Standard Import not works for you then simply increase your server requirements and then try again OR try to use Alternative Import, If you will face any issue contact us via our support system with your site WP Admin Login details so that we will Import the Demo for you.
Regards, P-THEMES.
Can you please guide me how can i increase my server requirements, actually i’m newbie.
Hello, @Sheikhusama,
Contact your hosting provider and ask to set the requirements as following:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Is there any way that i can use porto demos for my multiple sites. whenever i try to import demo for my new sites theme ask me for purchase which i already using in my another site.
Hello, @Sheikhusama,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Is there a way that I can reuse my purchase code for a new site? I didn’t end up using the theme with the original purchase code but now I can’t use it for the new site.
Hello, @ben_wha,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Great, thanks!
Most Welcome!!!
Hello, I’m having problems with variable products.
After selecting two or more variables, the product page freezes, the product image changes to a random image (from another product)
https://allflavors.com.br/loja/diy/base-pronta/diy-base-pronta-freebase-1000ml/Thanks!
Uncaught TypeError: links0 is undefined events https://allflavors.com.br/wp-content/themes/porto/js/woocommerce-theme.js?ver=5.4.1:2149 jQuery 8 success https://allflavors.com.br/wp-content/plugins/woocommerce/assets/js/frontend/add-to-cart-variation.min.js?ver=4.3.0:1 jQuery 4
This is the console error after selecting 2 or more variables
Hello, @RafaelVSPereira,
You are using the old version of the Theme 5.3.2 and also you have server cache CDN activated as well, Please first remove the complete cache from the server and then deactivate all the server cache till you are in the development process and then you have to update the Theme to the very latest version:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Then deactivate all the third-party plugins and remove the site cache as well and finally check your site after removing the browser cache, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I was sending a backup of the site to try to fix the error.
All plugins and the theme were fully updated.
I disabled the cloudflare service and I will try to fix it.
Thank you for your support.
You’re Welcome!!!
I cannot update my theme. “An error occurred while updating Porto: This code was already used in *.com”. I have not used the theme on any other domains, and the domain listed in the error message doesn’t even exist. You guys need to fix your licensing system
Hello, @bcred,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
how can i change the color of .side-header-narrow-bar-logo its currently black
Hello, @DDESIGNQA,
Can you please share the screenshot of the section you are talking about and also the URL of the page as well so that I’ll check and provide you the complete and proper solution for it.
Regards, P-THEMES.
Seems to work fine with WPML but… Anyone knows how can be translated the message added in “HTML Blocks” ???
Hello, @inmobation,
Please read and follow the instructions written in the below given official threads of the WPML:
https://wpml.org/forums/topic/hi-there-is-one-custom-string-that-i-cannot-translate/
https://wpml.org/forums/topic/add-custom-text-string-for-translation/
https://wpml.org/forums/topic/how-to-translate-custom-string-in-this-case/
https://wpml.org/forums/topic/add-translation-strings-for-custom-text/
https://wpml.org/forums/topic/add-custom-string-to-translate/
Regards, P-THEMES.
Hi PT-Support2, in your variety of link, I find many different cases… As for me this is more a Porto topic that paid as WPML compatible and seems not, would be appreciated a more clear or precise answer.
To be more precise also from my side, I am speaking about a Porto theme menu: Porto > Theme Options > General > HTML Blocks
Hello, @inmobation,
As I told you, The HTML Blocks are used for Custom Text and Custom Strings, and you have to translate those using Custom String Translation in WPML, If you are not able to find it, then contact us via our support system we will check and provide you the solution for it.
OR
You can contact WPML support as well as this is the paid plugin and have paid support.
Regards, P-THEMES.
Hi @PT-Support2, First: You can no say “as i told you” when you just gave me links to read an analyse.
Second: I was very able to find custom strings in WPML, even before ask here to avoid lose your time, but in the WMPL Custom Strings, is not showing the text I write in Porto > Theme Options > General > HTML Blocks
Third: I prefer to contact the theme that I paid as WMPL compatible first that In my opinion is who should give me the first assistance.
Thanks for your rude answer .
Hello, @inmobation,
Really sorry for the inconviniance, If you find my answer rude, I am sorry for it, apologizing.
And yes please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello,
I have the site at https://expocolsuministros.com/v2 and we are going to move it to https://expocolsuministros.com, is it necessary to change the product key?
Thank you
Hello, @jimjud,
Yes, It is necessary, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello, @jimjud,
Ok, I am sorry for the above link, for that license, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hello, I have started using Elementor instead of WPBakery but some of the shortcodes only work best with wpbakery. Can I deactivate Elementor and activate wpbakery and not lose any settings or design i have changed?
Hello, @xtopher,
No, Sorry to say that but this is not possible, If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
Regards, P-THEMES.
Hello, I will like to use this template https://www.portotheme.com/wordpress/porto/elementor-seo/. Is it possible to use the Porto Studio library of Pre-Defined layouts, elements and sections to customise this template for a corporate business and how?
Hello, @blk2011,
Yes, you can use the Porto Studio Library for Predefined layouts, elements, and sections as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/04/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Thank you for the information, I bought the template a while back but never used it so just want to know what is possible before paying for support again.
Can you confirm that you will be able to provide support on how to configure this once I have a paid support and also will I be able to add pages to this one page site?
Hello, @blk2011,
You have to Import the page or section using Porto Studio and edit any section as per your requirements, we can help you when you will purchase the support extension but we do not do the complete setup for any one as this is not included in the Theme support policy.
Regards, P-THEMES.
Hello! What size of product images are good to upload? Now 800×533 de GTmetrix serve scaled image value making it “F” category
Hello, @Imre81,
The default size for the Single Product Page Images is 600×600 and it is from WooCommerce.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/www.vibacipo.hu/HzLfqivz
The Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Regards, P-THEMES.
Please share the steps to change the banner image, banner content and if I want to add extra banner images.
Hello, @rohitrrpaul,
There are 3 Page Builders, WP Bakery, Elementor, and Gutenberg, and all have different Demo’s and settings, and we do not know which Demo and which Page Builder version are you using on your site, so we are unable to suggest you about it, please contact us via our support system with your site WP Admin Login details so that we will directly check it for you on your site and add it for you on your site and share the complete solution video with you.
Regards, P-THEMES.
Dear support how much time need to solve my ticket? how much time i need to wait? already 12 hours gone no replay. so annoying
Hello, @bubunpanday,
Really sorry for the inconvenience, but you have generated 2 support tickets and both had been generated yesterday (on Sunday [weekend]) as showing in this screenshot: https://postimg.cc/TKkhKPd7
And our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so we were off when you created those support tickets.
We have replied now your support tickets with a proper solution, please check your support tickets reply and reply to your support tickets accordingly, as this is our company policy, we have our business hours for providing support.
https://postimg.cc/dk3fJ4WN
https://postimg.cc/dk3fJ4WN
Regards, P-THEMES.
