23241 comments found.
How is it possible to disable or remove the scroll top button fully website from the Theme Option?
Hello, @edwardponte,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
html #topcontrol {
display: none !important;
}
Regards, P-THEMES.
I need to remove this code. Just hiding the class through CSS Custon does tell me help. Please tell me where I can find the file to remove this code. thanxs
Hello, @edwardponte
This has been made using JS, you have to edit the file theme.js under wp-content/themes/porto/js as per your requirements.
Regards, P-THEMES.
Where exactely I have remove this code?
scrolltoContainer: function( $container, timeout ) { if ($container.get(0)) { if (window.innerWidth < 992) { $(’.sidebar-overlay’).click(); } if (!timeout) { timeout = 600; } $(‘html, body’).stop().animate({ scrollTop: $container.offset().top – theme.StickyHeader.sticky_height – theme.adminBarHeight() – theme.sticky_nav_height – 18 }, timeout, ‘easeOutQuad’); } },
Hello, @edwardponte
I am sorry but this is not only the single line and single file of code, it is linked with multiple files CSS and JS as well, so you have to remove all the code from all of the files and this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Ok. I got it. Thanks for answers . But… our problem is why in Google reports this link is reported as Uncrawlabe Link. We first thpught about removing the code, as it is a dispensable button for our website. But just hiding it doesn’t work, Google keeps reading and pointing it out as an error.
So, how can we make this link — Uncrawlable Link
a
—- read correctly by Google? We are working with the goal of No Error, Zero Erro in the reports.
thanks
Uncrawlable Link a <a id="scrollToTopButton" title="back to top" on="tap:backtotop.scrollTo(duration=500)" class="btt"> </a>
Hello, @edwardponte
As I already told you above that this is not only the single line and single file of code, it is linked with multiple files CSS and JS as well, so you have to remove all the code from all of the files and this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
I will like to use my license key on another site, the we have stopped using the theme on the site we activated the key on. Can you please regenerate my keys?
Hello, @altoin,
Can you please share the purchase code PDF file with us via our support system which you want us to reset for you, so that we will check/verify and reset it for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hi,
When I want to import demo content, the installer runs but at the “imported terms” it stucks (in both case gutenberg or elementor) any idea…?
Hello, @TeeSys,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then read and follow the instructions written in this comment:
https://themeforest.net/comments/24419950
I am sure it will help you in solving your issue, Otherwise please contact us via our support system with your site WP-Admin Login details so that we will check and Import it for you.
Regards, P-THEMES.
Hi,
My requirements are ok, only except the max_execution_time (that is 120). I dont’d know is it an important problem, but as for me, I couldn’t do it by the comment. So what if i give you the login…
Hello, @TeeSys,
Yes, It is important too please increase it and try again and if it will not work for you then contact us via our support system we will Import the Demo for you.
Regards, P-THEMES.
The storage provider only allows me to set it up to 120, no opportunity to allow above this value 
I am afraid in this case i cannot import demo data right?
Hello, @TeeSys,
No, do not be afraid, just try it with 120 value as an alternative way as showing in this screenshot: https://postimg.cc/MnX7FMQB
, hope this will work for you and if not then please contact us via our support system we will Import the Demo for you.
Regards, P-THEMES.
Hello,
Well the “standard import” was disabled, so actually i was trying the first time the alternative button, and then i got the issue that the process started but stuck after a few seconds.. just loading and nothing happening (maybe the 120 not enough even the alternative import)
Hello, @TeeSys,
Ok, Then now, please contact us via our support system with your site WP Admin Login details so that we will check and Import the demo for you on your site.
Regards, P-THEMES.
Be careful with this theme, it has javascript issues. We tried to use it and the support guys constantly fobbed me off saying it was issues with a plugin. The same plugin works fine on several other themes.
Would be great if it worked.
DevTools failed to load SourceMap HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Hello, @paddyv,
I am sorry for the inconvenience, but this is not the Theme issue and nor any plugin issue.
From what I understand this seems to be a bug on chromium which affects libraries that point to source maps. This would affect some chrome extensions too.
This issue has been happening since February (which is when #9732 was opened), and they are planning to fix it most likely in their next release, version 82.
Now I know the issue is annoying but doesn’t seem to be related to Theme.
You can read more about it here:
https://github.com/storybookjs/storybook/issues/10469
Regards, P-THEMES.
Weird. This only seems to be effecting Porto, all other themes & plugins we use seem to be unaffected.
Hello, @paddyv,
This may be because of the confliction of any third party plugin, OR may be the server issue.
1. First, please deactivate all the third party plugins and check back your site after removing the server, site and browser cache OR on a fresh new browser, If this will solve your issue then again activate all the third party plugins one by one and check which one is creating an issue on your site.
2. Second, try to change your hosting and Install a fresh new WP and Theme on any other hosting without any third party plugin and then try on a fresh new browser, If that will solve your issue then it means it was your old hosting issue.
Otherwise, please try to contact the WP support.
Regards, P-THEMES.
Hi
I’ve spent a lot of time going through this with support and they constantly fob me off telling me its not their problem.
We tried 3 different servers, all with clean installs(no 3rd party plugins) and the problem keeps happening when we use Porto.
When we change to a different theme the problem goes away on all 3 servers, no conflicts with 3rd party plugin. The problem is present in all browsers we tested – Chrome(OSX/iOS), Safari(OSX/iOS), Firefox & MS Edge
It’s a shame because you have created a really nice theme, but there is clearly an issue that’s not being addressed.
Hello, @paddyv,
I am sorry but I have tested it at my end with my test site and no such issue appears and thousands of our Customers using the Theme but never reported such issue, the only issue appearing at your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and also share our site with you as well having same Theme but no such issue and it will clear that the issue is not from our Theme. Hope it make sense…
Regards, P-THEMES.
The “Porto members” element works pretty poorly.
1) Ordering the members does not work. It simply ignores the the “Order” post attributes of the members. They are ordered by creation date, which can be pretty inconvenient.
2) Selecting specific “Category IDs” in the “Porto members” element does not work. It remove the filter but still shows all the members.
3) When using multiple pages (e.g. 10 contact per page) the filtering works only for the current page. So if I have a category “executive” and there are no executives on the first page, then it just shows nothing, even though there are “executives” in the rest of the pages.
It should not filter only the current page. It should select the filtered attributes from all pages and then reset the pagination.
Please look into the issue, since current behaviour makes the “Porto Members” element pretty bad…
Thank you!
Hello, @ClaireKok,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
How to disable Description from my category Page? url: https://zengoclub.com/explore/mens-clothing/
Hello, @mainalibijay,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.tax-product_cat .term-description {
display: none !important;
}
Regards, P-THEMES.
Do i need to create child theme for this?
Hello, @mainalibijay,
No Simply follow the path:
Regards, P-THEMES.
ok, thanks.. ! Its done, Now not showing category description..!
check my ticket : https://smartwave.freshdesk.com/support/tickets/96433
Hello, @adamdermawan,
I have just confirmed from the support department and they said that they solved your issue and replied your support ticket as well, please check your support ticket reply and reply to your support ticket accordingly please do not panic here for support tickets. You will always get the reply when your support ticket will resolved.
Regards, P-THEMES.
Hi, I try to install the shop 8 demo and always giving me an error on installation with the header. Please check this:https://prnt.sc/ti4mbr This is not what shows the demo.How can I fix this? Thanks.
Hello, @gerard7803,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/z3ND4F7G
, It must be the cache issue at your end nothing else, please check your site after removing the browser cache CTRL + F5
Regards, P-THEMES.
Hello,
I have bought the theme today and installed it on one of my domain name voobal.com
The main banners are getting cropped in the mobile version. Also the banner which is above the blogs section is getting cropped.
Any solution for that?
Thanks in advance!
Hello, @Brandcapitals,
This is because the image has been set as a background image and background-size as cover, that is the reason it is covering the complete space, you have to change it using Custom CSS. Please try with the below-given code, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 600px){
.home-banner-slider .porto-ultimate-content-box {
height: 300px !important;
min-height: 300px !important;
}
.home-banner-slider .porto-ultimate-content-box .porto-container {
height: 300px !important;
}
}
Regards, P-THEMES.
How do I renew Revolution Slider? It is showing 6.2.2 and it says recommended is 6.2.6. I need to renew it since it come as a package in the theme?
Hello, @etunam,
Please delete the old version of the plugin from your site and download the latest version of the plugin from below given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi, How can I activate/show a menubar at bottom of mobile device screen layout.
For example
This additional menu bar has 3-4 option to show basically icons/ links for categories, Wishlist, Cart, Social media/ contact etc.
Thanks Sash21
Hello, @Sash21,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I liked the theme. But there is no option to add 360 image on product image not even in description with porto shortcode. It only available on page section. You create 360 image function and it’s really good but i didn’t understand why don’t you add this option on product image you can see the woodmart theme.). I can use any 360 plugin but it is better if it’s come with theme built in. This make me think to buy this theme.
Hello, @TanvirRoky,
Thanks for showing your interest in Porto WordPress.
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider for future updates.
Have a great day!Regards, P-THEMES.
Does Porto theme available in envito elements subscription?
Hello, @gihanshanuka,
Please ask this from Envato here:
https://envato.com/contact/
Regards, P-THEMES.
Activation Error: “Your IP address is blocked as Spam” is shown… How to resolve?
Hello, @mainalibijay,
Can you please contact us via our support system with your site WP Admin Login details and also with PDF file of the purchase code of the Theme so that we will check/verify and activate the Theme for you on your site.
Regards, P-THEMES.
Ok thanks for the support.. Now I am getting error on Menu…. menu are not separated…. thay are continuous leters like MANWOMENKIDS
Hello, @mainalibijay,
Just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/K1CcWnNg
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi
I’m use demo22(Elementor), how can change the text “Flash Deals”?
https://postimg.cc/4mf2ckdRThanks
Hello, @jimjud,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Regards, P-THEMES.
Thanks 
Most Welcome!!!
Hello,
Please help with the following.
I have started to customising my site using your Construction 2 demo and have trouble with the logo size.
My logo is 250px in width and 108px in height. But whatever I do and however I change the size it always remain the same size on frontend. I have also tweaked with the sizes on the options panel but yet cannot make the logo look bigger than how it came with the demo.
Can you please guide how to make the logo wider and possibly make the orange part (logo) box wider to fit in bigger logo.
Please see a screenshot.
https://monosnap.com/file/Ggq2va8LSkSRXf9HRg85Mql3SIeYhoThank you
Hello, @naarwebz,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 250px !important;
}
#header .logo a {
width: 250px !important;
}
#header .logo a img.retina-logo {
width: 250px !important;
}
}
Regards, P-THEMES.
Hello,
As usual quick and great support.
It worked of course.
Many thanks.
Best wishes,
You’re Welcome!
Hello, there seems to be a problem with the latest update of the Porto Functionality plugin in connection with Elementor. When updating the plugin from version 1.7.0 to 1.7.2, Elementor stops working.(The Elementor page environment loads, but the page seems empty, and no elementor items can be added or edited). In the console, the following error message appears: “Uncaught (in promise) ReferenceError: porto_elementor_add_floating_options is not defined at eval (eval at v.template …” Only disabling the plugin or reverting to the earlier version makes Elementor work again.
Hello, @karamella999,
We have tested the latest Theme several times and do not finds this issue, please make sure that you are using the PHP version 7.4 and also deactivate all the third party plugins and update the Theme required/recommended plugins as well, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I got a problem is the menu color and font cannot be changed, I have set it in Skin->main menu, but it not works….Could you please tell me how to change the menu color and font?
Hello, @lzywhisper,
This must be the cache issue at your end nothing else, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi, in the demo, the cart icon is very small when view in mobile. can it change and how ?
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply change the Cart Icon to any Icon as per your requirements. We have the Option Field to change Cart Icon under Theme Options.
Regards, P-THEMES.
No, not change the icon, i need to change the size of the cart. because when display in mobile its very small.
Hello, @webtech9,
Yes, you can easily change the size of the cart as per your requirements using Custom CSS and there is also an option in the Theme for it. After purchasing the Theme contact us via our support system we will help you in solving your issue.
Regards, P-THEMES.
How can i import standard demos? it shows me some server issues, and Alternate demo importing takes too much time.
Hello, @Sheikhusama,
Standard Import works when the server completely meets the requirements to use the Theme and Plugins, If the Standard Import not works for you then simply increase your server requirements and then try again OR try to use Alternative Import, If you will face any issue contact us via our support system with your site WP Admin Login details so that we will Import the Demo for you.
Regards, P-THEMES.
Can you please guide me how can i increase my server requirements, actually i’m newbie.
Hello, @Sheikhusama,
Contact your hosting provider and ask to set the requirements as following:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
