19038 comments found.
Hello, I love your theme, but I have a problem. I want to add user login / logout icon to the menu.
Hi,
you can pick up one of the icons from https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons and use that icon under Appearance > Menus section.
Best regards,
Muffin Group team
i want to add here https://prnt.sc/tl2gwn
To add it next to the cart icon, you can use Action Button located under BeTheme Options > Header & Subheader > Extras section. Except this option, we do not have anything else.
Hello I am having issues with saving my homepage. Whenever i try to add a new section with the page builder it reverts back to the previous version.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Done please check your email 
Thank you, we will respond as soon as we check.
The menu options in the Betheme Options is not aligned to the left, and some option are in the middle and some are in the right. What’s wrong with it?
Hi,
please check your inbox where we already answered on your message. Next time, it would be great if you can do not duplicate messages 
Best regards,
Muffin Group team
Hello, I have two questions:
1. How can I change the size of the “column” element to a custom one I decide? Because currently the size of the column changes automatically depending on the content of the text in the column. I mean, for example, such elements: https://i.imgur.com/ENNZRkY.png
2. Not all elements of a theme have an possibility to choose ‘animation’ selection in the editing options. How can I set these animation options for such items?
Hi,
1. You can change its size with +/i icons that are located in the left top corner of each item—> https://prnt.sc/tjlms7
2. If item does not have Animation option, it means you can not set animation effect for such item and there is no workaround to make it possible.
Best regards,
Muffin Group team
Yes, you can do this. To expand the length of these boxes, you have to set Equal Height | items in wrap for the section of where these boxes are located.
Thank you, it works.
You are welcome!
Hello,
I bought over 40 BeTheme licenses over time, and I would like to reinstall a site, but I cannot find the full license number, there are only * on this site: http: //api.muffingroup. com / licenses /
How can I find the full license number?
Thank you !
Hey,
full license number you can find under Downloads section of your Themeforest’s account. For more details, please check https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best regards,
Muffin Group team
Hello, I bought this theme and I have tested it in one website, but i never used it on this project. Now I want use BeTheme in a new project but i’m unable since I get the message: ‘Purchase code already used’. The theme was unregistered and deleted from the old server. Why I still get this message?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Done. Thank you.
You are welcome!
Hello, Can we make the whole “princing item” clickable, in addition to the button on the box? Or at least the image? Thanks !
Hi,
we are sorry but unfortunately it is impossible.
Best regards,
Muffin Group team
How can I edit and add descriptions to the object “references” in the edit option I can’t see it anywhere.
Hi,
would be great if you can show us on the screenshot, where you want to manage descriptions exactly because we are not sure what exactly you would like to do.
Best regards,
Muffin Group team
Ok, so I’m adding a screenshot here:
https://i.imgur.com/GwK0EO5.pngThis is an item from the “Dietitian 2” template. When trying to edit, only those elements that appear in the screenshot are available, there is no option to change the description.
These are testimonials options like style, order, etc. But, if you want to manage testimonials individually, you have to go to Testimonials section that is located on the left hand side in main WP dashboard—> https://prnt.sc/tjed3m
Thanks you for the answer, I have one more question, is it possible to set the automatic scrolling of displayed testimonials?
Yes, if you will set timeout for testimonial slider, it would scroll automatically.
Please tell me where I can set the function, I don’t see this option anywhere.
Sure, this is it https://prnt.sc/tk0fff
Hello, is it possible to convert your templates for editing with elementor plugin?
Hi,
if you refer to pre-built websites built with Muffin Builder, you can not convert them automatically to Elementor. However, we have some pre-built website based on Elementor and you can find them on https://themes.muffingroup.com/be/splash/#websites (on the left hand side, you can filter demo by those built with Elementor).
Best regards,
Muffin Group team
Hi,
do you know this wpml issue? https://wpml.org/errata/same-css-copied-to-translated-page-with-visual-bakery-composer-builder/comment-page-1/WPML write its not a bug but 1000 wpml customers are not amued about it.
Really strange.
Florian
Hi Florian,
no, we do not know anything about it. If you feel this is a bug, you have to contact with WPML support team.
Best regards,
Muffin Group team
Hello, I have a fatal error when I’m entering any page, except the home page:
Fatal error: Uncaught Error: Call to undefined function mfn_is_elementor() in/wp-content/themes/betheme/functions/theme-head.php:1325 Stack trace: #0/wp-includes/class-wp-hook.php(289): mfn_body_classes(Array) #1/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2/wp-includes/post-template.php(834): apply_filters(‘body_class’, Array, Array) #3/wp-includes/post-template.php(593): get_body_class(Array) #4/wp-content/themes/betheme-child/header.php(25): body_class() #5/wp-includes/template.php(723): require_once(’/var/www/web106…’) #6/wp-includes/template.php(672): load_template(’/var/www/web106…’, true) #7/wp-includes/general-template.php(41): locate_template(Array, true) #8/wp-content/the in/wp-content/themes/betheme/functions/theme-head.php on line 1325
Can you help me to fix this? Thank you.
Do I have to install Elementor to fix it?
Hey,
please do 2 things to fix it:
1) Remove all theme files via FTP and upload the most recent version of BeTheme thru FTP as well.
2) If you imported and want to work on demo based on Elementor, then yes, you have to install Elementor of course.
Best regards,
Muffin Group team
Thank you, I had to switch back to the be theme, because my be theme child had some errors.
You are welcome.
Can I ask you something? I get the error also on other pages. Is there a way to use the child theme? It was your premade child theme from download and I have some little overrides for files.
There’s the problem again with the theme-head.php and I don’t know how to fix it
At the moment i commented out the is_elementor function inside the file 
Then the error is gone.
I have one idea for this error: Do you updated the file because of new PHP version?
Please provide all necessary details privately, via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact so we may have a closer look on what you’ve faced with.
Ok, I will send you an email. It would be very kind, if you would answer to the attached email then.
Thanks, we will respond as soon as we check.
How to de-register theme. i am un able to de-register theme
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, I purchase the theme but somehow after work I keep saving and it wont save. Can check for me?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Good afternoon! Website https://ledexpro.ru/ was done 5 years ago and it hasn’t been updated since. Now we have purchased a license, updated the engine and theme, but 2 plugins are not updated: Revolution slider and WPBakery Visual Composer. Please help me fix the error.
Hi,
since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
Best regards,
Muffin Group team
I have been working with this template for more than 5 years and I know exactly where it is updated. This is where he writes that it is not possible to update plugins. The license key is also inserted correctly
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
I just got back for developing Website on wp after few years, My Item Purchase Code, is at expired hosting/domain, can you help me to remove the License from the Expired Domain/hosting from old client, I need to use it again for new site. Will be Helpfull for me now, due i can’t pay for renew support or buy new license.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
very helpfull, thank you!
You are welcome
El complemento LAYER SLIDER viene incluido? y por favor dígame que complementos vienen incluidos gracias por su respuesta
Hi,
we do support in English language only so please use English as the only one if you have any questions. Some of us does not speak other language and every message have to be understandable for each team member.
Thanks for understanding
Best regards,
Muffin Group team
Se supone que ofrecen atencion y deberian tener el respeto de traducirlo QUE FALTA QUE PROFESIONALISMO eso deja claro LA COMUNIDAD LATINA E HISPANA DEBERÍA DEJAR DE COMPRAR A ESTA ORGANIZAZION
Please use English language only if you have any questions.
can one lincece be used on as many domains i would like?
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Hi, can you help me? I need to migrate our template to another domain. Have you a procedure?
Hey,
for complete site migration, we strongly recommend to use Duplicator plugin. It’s pretty easy in use, quite fast and migrate complete website with its all settings, media, content, etc.
However, please remember to de-register the license before moving the website and when it’s ready, register on a new location.
License, can be easily de-registered under BeTheme > Dashboard section. All you have to do, is click on Deregister Theme button. Anticipating the question, you won’t lose any settings or content due to license de-registration.
Best regards,
Muffin Group team
Please help,,, im having trouble with the license. I de-registed from site A and eliminated the theme, but when I try to validate it in Site B. It gives me an error that the license its still under site A.
For those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
how can i get “purchase code”?
Hi,
you can find it under your Themeforest’s dashboard. For further details, please have a closer look on this article https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best regards,
Muffin Group team
How i can delete the H4 for footer titles? I need footer titles without Headings.
Thanks in advacne. Very great theme.
lulu
Hey,
footer widgets can be customised under Appearance > Widgets section. For more details about widgets, please check documentation where we explained how does it work.
Best regards,
Muffin Group team
