23242 comments found.
hello I changed domain name but the license is linked to the old domain. How do I change it? Thank you
Hello, @hteixeira,
Can you please share your Theme purchase code PDF file with us via our support system so that we will check/verify an reset it for you.
Regards, P-THEMES.
Hi.
The site has crashed 2 times till now. It was without any change/update theme or plugin on site.
Fatal error: Uncaught Error: Call to undefined function porto_settings_google_fonts() in /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php:4524 Stack trace: #0 /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_heading.php(98): porto_sc_enqueue_google_fonts(Array) #1 /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_heading.php(19): include(’/home/pvks/pvks…’) #2 /home/pvks/pvks.com.ua/www/wp-includes/shortcodes.php(343): porto_shortcode_ultimate_heading(Array, ’\xD0\x9A\xD0\xA0\xD0\x95\xD0\x94\xD0\x98\xD0\xA2\xD0\x9D\xD0…’, ‘porto_ultimate_…’) #3 [internal function]: do_shortcode_tag(Array) #4 /home/pvks/pvks.com.ua/www/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_ultimate…’) #5 /home/pvks/pvks.com.ua/www/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[porto_ultimate…’) in /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php on line 4524
and again 3 times after restore If i restore DB the site again works till first login
Hello, @Onore,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
pvks.com.ua
Hello, @Onore,
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to change my domain, and I want to de-activate licence to activate in another domain.
Hello, @leopardix,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Theme is so best Video Theme is not available i am waiting please create video theme
Hello, @Wezeto,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our Pre Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And Regarding Video Demo, Can you please explain or share the URL of the site like you want us to create a Demo so that I’ll forward it to the development department for working on it with the future upcoming updates of the Theme.
Regards, P-THEMES.
Hello where the emails are stored from the popup newsletter
Hello, @simoszkyriakides,
We have used Contact Form 7 plugin for the email box used in the Modal Box Popup newsletter, when you edit your home page you will find the Porto Modal Box element and when you edit it you will find the Shortcode for Contact Form 7 (Form) used…
So that email has been sent to the particular element which you have been set in Contact Form 7.
https://contactform7.com/setting-up-mail/
Regards, P-THEMES.
My Porto Theme was installed on a previous website that was deleted and my hosting account expired. Now I want to use it on a new website but I can’t activate the theme because it’s still supposedly linked to the expired site. Therefore, I can’t deactivate it from the previous site. How can I fix this and use Porto on my new site using a new hosting company?
Hello, @mmbingo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. I can’t embed youtube video (iframe usual link) on product page tabs… is there a way to do it?
Hello, @pmcruz,
Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:
1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:
2. Now copy the Block slug name as showing below:
3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:
4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.
You can check here on my test site on this product:
http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/
That’s all…
Regards, P-THEMES.
hello only short question. i want use external countdown plugin, can i disable the countdown optionf rom porto with one click? so if not, i had 2 countdown, if i use the oter plugin for that.
Hello, @ninanina,
If you do not want to use Porto WordPress Theme default Countdown with Products then you have to disable it by editing every single product and remove the Sale Price Date as showing below and it will remove the default Theme Countdown for products from your site and this is the only possible way, otherwise, this requires Customization.
Regards, P-THEMES.
Hi We have bought this team. recently the thumbnails do not show up on Iphone/Mac for some products. Please check http://mumuso.com.pk/
Hello, @fawaadsaleem,
I have just checked your site at my end on very latest version of the MAC and Safari and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/7GwS2DPn
, It must be the cache issue at your end nothing else, please check back your site after removing the server, site and browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have updated the SEO 2 demo, but any Portfolio does not appear on the homepage. Although, at the editing page there is still it. https://ibb.co/GsHpnrq. Please help me!
Hello, @trcnam,
Please edit your Home Page and you will find Porto Portfolios element set at that place, edit it and change the Portfolio Categories ID in that elements with the Categories ID’s you have on your site, It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your support, it worked. I have one more problem, looking forward to your support. When setting the menu in wide format, the text display is not the same as narrow format. You can see: wide: https://ibb.co/dPvd4XZ narraw: https://ibb.co/N78xQmC
I want the text to display like the narrow format but split into different columns like the wide format. Thanks you!
Hello, @trcnam,
You have to set it same as Narrow Menu using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .popup li.menu-item>a {
color: #707070 !important;
border-bottom-color: #f3f3f3 !important;
padding: 8px 15px !important;
}
.mega-menu .popup li.menu-item:hover >a {
background-color: #f4f4f4;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your support, it worked. I will introduce my friends to use your theme. It’s amazing! Thank you!
Many thanks, @trcnam!!! and exactly what we love to hear! We look forward to continuing to work together!!
Hi, Currently my website is working properly, but the display is a bit small. The similar products in each single product do not display a featured image. Figure below: https://ibb.co/XJ89rS0 . WooCommerce plugin is latest. And I want to install the product display in the default category is Latest (img: https://ibb.co/27TBh5k ), what to do? There is no Display tab to install in the woocommerce plugin settings section. Thanh you!
Hello, @trcnam,
I am sorry but could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
And other question. I want to change hover color of base font with linked. How can i do it?
Hello, @celikyaman,
Can you please explain your issue more clearly if possible with the help of screenshot for my better understanding that where you want to change the hover color and also please share that page URL as well so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi again!
For example, i linked a text in post content. I want to change color which user came over this text.
Did i explain?
Hello, @celikyaman,
You have to change that link color using Custom CSS and then edit that page and copy and paste the below given CSS code to that page Custom CSS section and check your site after removing the browser cache, It will work for you and if you are unable to do it then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Hi again.
I can’t see that “below given CSS code”
Hello, @celikyaman,
Ooopsss… I am sorry I wrote it wrongly, my bad…
You have to contact us via our support system with your site WP Admin Login details so that we will check and provide you the proper solution which will work for you on your site.
Regards, P-THEMES.
Hi! I opened a ticket.
Hello, @celikyaman,
Thanks and now please be patience, once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Thanks for your understanding.
Hi again!
When i tired to upload custom font, there was an error “There was an error deleting your font: File type not recognized.”
How can i solve this problem?
Thank you.
Hello, @celikyaman,
Please make sure that the file of font you are trying to upload must be the complete and (.zip) format file, otherwise, it will not work, it only accepts the complete and (.zip) format file of the font.
Please download the complete and (.zip) format file of the font from Google again and try to upload it from Porto >> Theme Options >> Font Control, it will work for you and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Thank you. I solved it with your answer.
Sound’s Good!!! 
Hi, I ‘ve installed the Yith Wishlist plugin, but the “heart” icon does not appear anywhere at the product listings, nor at the product page. Do you have any solutions? Thanks in advance
Hello, @rmos1977,
Can you please make sure that you have turned ON the Wishlist to show from Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
If yes, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, we recently shut down our website that was using the Porto WP theme. We would like to re-use the theme on a new website, but it will not allow us to use the same purchase code. Please advise how we can use the licence again ?
Not to worry, I logged a ticket and the issue is now resolved. Thank you once again!
Sound’s Great !!!
You are welcome!!!
Hello. I like your Porto theme very much. I’m trying to figure it out. There is one question. In DEMO Store demo 8, on the page of any product below, just above the footer, there is a block (FEATURED PRODUCTS, BEST SELLING PRODUCTS, LATEST PRODUCTS, TOP RATED PRODUCTS) How and where to disable this block?
Hello, @vensk,
First of all, thanks for showing your interest in Porto WordPress.
You can remove it from Theme Options easily, after purchasing the Theme contact us via our support system we will show you how to remove it and where to remove it.
Regards, P-THEMES.
Hello Team, I ha problems with my srver and have lost all data. Can you please desactivate for me the licence on the domain : discorpgroupe.com ?
Thank you very much
Hello, @yassernachid,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, It’s regarding Shop 17 Demo, do we need YITH Ajax Search plugin for Porto, it has it’s own search function now? Asking this coz, it seems Porto live search only works when YITH is deactivated/not installed but when we got to Porto Setup Wizard, it still keep asking to either install/activate this plugin.
Hello, @Onpasri,
Please completely read and follow the instructions written in the below-given article, it will help you in understanding the functionality of the Theme Search and Yith WooCommerce Ajax Search.
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
Read that article, search functionality seems useless the way it is currently implemented. To search SKU and Tags, customer needs to click the result, it doesn’t work by clicking search button or pressing enter.
- How can you expect a customer to know this clicking restriction. If there are 15 search results by product tags, you are expecting a customer to scroll through the list and click that particular product, and if the product is not customer is expecting, they have to go to search box and try finding it again, We will surely loose customer/sale in this scenario.
- If live search is Off, categories and sub categories are shown and YITH Ajax search is installed, search doesn’t honor selected category. It will always search in all the categories, and on search result page it also resets selected category to all categories.
- Please let me know the procedure to replace default search form with the YITH ajax search form. We need to add this code to the theme
<?php echo do_shortcode('[yith_woocommerce_ajax_search]');?>
Porto theme has come a long way, thousands of people are using it, and this seems to be a functionality that should have been there a long time ago, but sadly it’s not.
Hello, @Onpasri,
I am sorry for the inconviniance, but this is how the Live Search works and this is what Live Search means, it shows the result in Live Search dropdown and not worked with clicking on search button.
Now, for you, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And If you wants the functionality of Live Search with Yith WooCommerce ajax search then this requires Customization and here we only provide our dedicated support for the Theme Options related issues only, so if you want our paid Customization services you can contact our Customization team or hire any developer as well.
OR
You can try with Yith WooCommerce Ajax Search premium plugin as well, but before purchasing the plugin, please ask plugin Author that the functionalities you want is possible with plugin or not, If the answer will be YES, then you can purchase it and use it.
Regards, P-THEMES.
Hi, I understand what live search means, but I don’t understand why clicking the search button and pressing enter doesn’t show all the result appearing in the live result.
Please forward our request and make a case for us, these functionalities will further your commitment towards theme development and benefit all your clients.
Can you please tell me which files I should I dig into, I mean where is the code in theme files, that shows this search box for. This will be of great help.
Best Regards
Hello, @Onpasri,
As I already told you, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And I am sorry but this is not linked with single file but it is linked with multiple files so I suggest you to contact our Customization team or hire any developer.
Regards, P-THEMES.
Hi There, I want to know how to hide \ disable Porto Studio?
Hello, @mushamy,
Sorry to say that but this is not possible, you can not hide\disable, the Porto Studio, as this is the default functionality of the Theme and there is no such option to hide\disable it, if you do not want to use it, simply do not click on Porto Studio button.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
But in theme description you said “Porto Studio can be disabled from theme option”. Can you explain that?
Hello, @mushamy,
Can you please provide me the screenshot and the URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @mushamy,
Really sorry for the inconvenience, yes you are right, It is printed on our Theme main page by mistake, but there is no such Option in the Theme for it, we will remove it from Theme Page asap… Thanks for your understanding.
Regards, P-THEMES.
Will this theme fully function with Elementor plugin ? I am not compatible with WPBakery. I prefer to use Elementor .
Hello, @Subzwari1,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Our Theme is fully compatible with the Elementor plugin as well.
Regards, P-THEMES.
Thanks dear
You’re Welcome!!!
Hello. Are the Home page for Demo 14 totally ready to use in Elementor or need to be constructed? Thanks
Hello, @projetoportal,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Demo Shop 14 is totally ready to use with Elementor, you can check the Elemetor version Demo here:
https://www.portotheme.com/wordpress/porto/elementor-shop14/
Regards, P-THEMES.
