26866 comments found.
after updating to 10.3.2 , mobile version not working properly, web version opens in mobile aslo. what should i do sir?
Hello,
Thank you for using our theme! By default theme will be automatically switched to the General Responsive Mobile version and also, if you are using the Mobile Theme plugin, you should have a different style for your website on the mobile version. Check the guide from here -> https://forum.tagdiv.com/the-mobile-theme/ Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Just curious if there is any way to hide a Flex Block like Flex Block 1 from mobile but keep it on Desktop and ipads?
Hi,
If you want to achieve something like that, please note that you should simply hide the ROW in the mobile version, like this -> http://prntscr.com/tqy7fi If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hi, i’m trying to change the image in Row > Column > Client Element but i get this ERROR: Invalid data Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z) What does it mean? My theme version is updated and PHP version is 7.4 Please let me know…
Hi,
Thank you for using our theme! In most cases, that problem occurs when you are using some untested plugins which might interact with the theme core files and which might cause this kind of error message. Also, please check here -> https://forum.tagdiv.com/tagdiv-composer-not-working/ As a hint, if you are using the WPBakery plugin, please disable it, clear all the caches, purge CDN files and check the results. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Thank you! I disabled WP Bakery and now it works again.
How can I disable the mobile ad box that slides down in posts?
Hi,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
i have purchased this theme but its plugins are not support with wordpress hosting server. as i activate cloud library plugin, website goes down and shows 503 error. it means the plugin uses more than resoruces of server. can you help me about this?
if not, please do my refund for the same theme.
Hi,
I feel sorry if you are facing some problems with our theme but please make sure that you have respected all of the steps from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and also, ensure that your system status parameters are correctly increased according to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are not satisfied with our theme, please request a full refund from here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible. (3-5 business days)
All the best! Catalin L.
Hey!
I just wanted to ask, how to optimized Yoast SEO for the home page? Considering that currently it doesn’t properly use the excerpt or anything when searching on Google etc.?
Much love
Hi,
Thank you for your message! Please check the official guide for that case, as you can see here -> https://yoast.com/homepage-optimization/
All the best! Catalin L.
I checked it out, yet it doesn’t answer why my tagline and excerpt for the website don’t appear in Google Search results? Not sure what over-writes it… could it be because I’m using a Home (Page) with the cloud templates, so it overwrites the other settings for SEO? I’m a bit confused to be honest.
thehergula.com is the website.
Hello,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/
You will have to post there more screenshots and also, a way to recreate your problem so I will be able to help you. And point out what you mean by the “tag line” section. By default, Google shows a description, a title, and sometimes breadcrumbs in search results. So, I’m not sure what you mean by “tag line”. 
Please note that it could be for a variety of reasons regarding that case. It is possible Google hasn’t re-crawled and reindexed the page. Maybe it only shows up for certain queries. Maybe it’s spammy.
More info here: https://support.google.com/webmasters/answer/35624?hl=en
All the best! Catalin L.
I’ve built my own custom template. As far I know, custom template can’t be changed from theme panel since it’s made using tagdiv builder.
But, I want to add More Stories Box (Which appears when scroll down enough). How can I add this feature to a custom template?
P.S: I don’t want this feature to appear in every post, only in one template
Hi,
Thank you for using our theme! Unfortunately, that feature is not available for the Cloud Templates. I have added to our list of improvements but please note that we cannot say for sure if it will be or not implemented in near future updates.
All the best! Catalin L.
Hello,
Can I do sorting by name instead of date? https://demo.tagdiv.com/newspaper_gossip_pro/category/entertainment/Yours sincerely,
Hi,
By name you mean alphabetically? That is possible, the blocks can sort the posts by name https://forum.tagdiv.com/block-settings-tutorial/
Thank you! Simion C.
Hello,
I manage a site for a customer (id themeforest : frazycats) : https://www.loptimisme.com/ on which the Instagram block generated by your theme does not work.
I went to the theme panel then to the footer tab and finally instagram settings to check that the instagram id is correct, which is the case and yet the images as you can see on the link, do not work. Why ?
Sincerely,
Hi,
That would be correct unfortunately, there is an issue currently with Instagram in the theme. This happened after Instagram made some changes on their side. It will be fixed. Sorry for the inconvenience.
Thank you! Simion C.
Thank you for your prompt return. How do we know when the problem will be fixed? Because I have deactivated the block until the problem is fixed but I would like to reactivate it once the problem is fixed.
Yours sincerely,
Hi,
Most likely there will be a theme update when this is fixed. Then Instagram should work fine again once you update the theme.
Thank you! Simion C.
Hi, apparently my support has finished and I can’t ask on the forums so ill ask here if you don’t mind as it is simple question. can we use something like this https://codyhouse.co/gem/ink-transition-effect in the theme for a specific page?
Hi,
I can’t say unfortunately. That may not work with the theme, from what I can see it requires a specific HTML structure. Maybe it is possible to do as it is, or with modifications, however I don’t know exactly.
Thank you! Simion C.
ALERT: NEVER EVER DARE TO EXTEND SUPPORT FOR THIS THEME.
You won’t receive any preferential support. For support, you have to post on the forum, and do you think that they will look at the issue and give you suggestions. A big no, they will just share the same documentation page, without looking at the issues like either they have already followed or not.
And are you dreaming, to hit that 99% page speed as they advertised with so-called fast theme?? You won’t get even close to B score. I have been continuously asking for the single-speed issue for more than 1 months and their support is really crap.
By the way, the theme itself is okay, but don’t ever do the mistake of extending support, trust me there is no such privilege. Don’t believe me? Check the score of https://www.noobietech.com on GTMetrix. And, you might see supported in the comment, (at the moment of writing a comment), and I have yet to know which bird name is that ‘supported’.
I am checking the ratings with 1* from many users and many of them were for customer support. Its really suck.
Hi,
The website speed doesn’t depend only on the theme. There are other factors as well. Testing the website with speed assessment tools will provide tips/suggestions as to what can be improved to increase the speed, for example https://prnt.sc/tpop6u Fulfilling as many of those as possible and as much as possible, will increase the score. Each user can try and optimize the website performance, by following those suggestions. It may take some work and research in some cases to achieve the best possible speed. Simply installing the theme won’t guarantee the perfect score for the website, but this can be achieved. The support team can help with theme related issues or questions, but website speed optimization isn’t covered by the support. If you would like to mention some more details about the issue with the support, please send us an email at contact@tagdiv.com and provide all the details about it. Let us know.
Thank you! Simion C.
ALERT: NEVER EVER DARE TO EXTEND SUPPORT FOR THIS THEME. You won’t receive any preferential support. For support, you have to post on forum, and do you think that they will look at the issue and give you suggestion. A big no, they will just share the same documentation page, without looking the issues like either they have already followed or not.
And are you dreaming, to hit that 99% page speed as they advertised with so called fast theme?? You won’t get even close to B score. I have been continuously asking for the single speed issue for more than 1 months and their support are really crap.
By the them itself great, but don’t ever do mistake of extending support, trust me there are no such previlege. Don’t beleive me? Check the score of https://www.noobietech.com on GTMetrix. And, you might see supported in the comment, (at the moment of writing comment), and I have yet to know which bird name is that ‘supported’.
does amp support infinite scroll on your theme?
Hi,
Unfortunately, the AMP mode does not support the Infinite Scroll on Posts.
All the best! Catalin L.
How do I translate texts in “post settings”? Like: Primary category, Subtitle and etc … Could you indicate the file where these texts are located?
Hi,
Are you referring to these sections from here -> http://prntscr.com/tpoixo If yes, please note that our theme does not have any such an option that allows you to translate these strings because the theme does not control them. If you want to change them, please note that you will need to edit the default Wordpress files in order to achieve a better results.
All the best! Catalin L.
I want to translate these texts. does the theme not control this? I think so
Hi,
Thank you for your screenshot! Unfortunately, the theme does not have any such an option that allows you to translate all of these strings.
All the best! Catalin L.
Hi tagDiv Team,
You should take a look at this https://wpspeedmatters.com/jquery-performance/ this post.
Your theme jQuery is too much, it’s Affecting in FCP and CLS.
Web is moving towards faster. So fast loading theme is necessary.
So kindly Improve your jQuery.
Thanks, Mainak
Hi,
Thank you for your message. Please note that our theme uses only the jQuery which is default loaded by the WordPress CMS. I will add this to our list of improvements and also, if our developers will find anything wrong, we will consider to fix it and include in near future updates.
All the best! Catalin L.
Thanks for the update. Looking forward good in future.
Hi, my site is throwing up error page, and I found out it’s coming from Tagdiv Composer Here’s what the page says; There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.
Please look into it and let’s know the quick fix. Thanks
Hi,
That could happen due to low wp-memory. Please check as a first step if the requirements are fulfilled https://tagdiv.com/newspaper-theme-requirements/ If needed increase the parameters mentioned in the guide, especially the wp-memory.
Thank you! Simion C.
the most difficult template i have ever seen, got many errors message (red alert) without details when i try to add image / logo or just replace the one on london pro demo, sometime just want to delete bloc and it’s impossible, have to reload many times !
Hi,
If there are problems we can try to help. This requires admin login, so please send us an email at contact@tagdiv.com and provide a link to the website as well as admin login. Mention what we should check exactly. Let us know.
Thank you! Simion C.
Hello, I can’t edit pages with TD Composer, it keeps loading and my computer is overheating (I have a powerful computer) : https://prnt.sc/tp3tfg How to do ?
Hi,
We could take a look at it. You can send us an email at contact@tagdiv.com and provide a link to the website and admin login.
Thank you! Simion C.
Hi;
When is the next update scheduled?
Hi,
Thank you for your interest in our items but please note that we do not have fixed a special period for the next theme update. We are working hard for the next theme update but we cannot say for sure when exactly this will be released. You should follow us on our official Envato Market page because there will be announced all of the theme updates.
All the best! Catalin L.
Hi, is there a way to disable the automatic generation of the featured image from the featured video thumb when using Video Format on posts? Thank you!
Hi,
This behavior cannot be changed. After setting the featured video link and updating the post, you could remove the image or replace it, if needed. So if you do not want the image from the video to be used, remove/replace it.
Thank you! Simion C.
Hi, yeah, that’s what I’ve been doing. Thanks Simion
