26868 comments found.
Ads from Seedtag.com and Teads.com platforms don’t show up in new pro templates
Hi,
I feel sorry if you are facing some problems with our theme but please note that our theme was tested only with the ads provided by Google AdSense and also, we cannot say for sure if any other ads provider are working well with our product.
All the best! Catalin L.
I upgraded 10.3.5 to 10.3.6 and lost my templates and all settings from version 8. Having to re-create homepage manually . Had it installed on multi site wp.
Hi,
Do you have made any back up? Please note that we strongly recommend to make a full backup to your database before making any theme update. Also, if you have updated the theme from a very old version, it is most possible to lose all of these because our theme has developed a lot and the process for theme update was not gradually made.
All the best! Catalin L.
Good theme but what stops me from buying is the slow theme speed. Just saw the new update with new demos and the newspaper mag pro demo loads in 12.4 seconds on gtmetrix – https://snipboard.io/CoI5dS.jpg and on Google speed 14.3 seconds – https://snipboard.io/fQB24u.jpg
Why is speed not considered when you design demos ?.
Hi,
We will try to improve/optimize the speed for each of the demos as soon as possible. Right now the demo you mention seems to be fine https://prnt.sc/ttmlo3 The speed of the website doesn’t depend only on the demo which is installed, the same demo can provide different results, for different websites.
Thank you! Simion C.
Hi Simion but your default demo should load at good speed. 9.0 seconds is a bad load time and you are saying the it’s fine. But google will not say the same 
Is the newest version compatible with the upcoming WordPress 5.5? I don’t see such information in the changelog.
Hi,
That is being tested. If there should be need for modifications in the theme regarding the upcoming WordPress version, there will most likely be a theme update.
Thank you! Simion C.
I own newsmag. I want to upgrade my site with this template. My concern is, the designs made by tagdiv. If i upload this theme will all my page designs be automatically implemented once i activate this theme? or will i have to edit all of them again
Hi,
The pages you created will remain as you created them, with the elements you used in them. Installing the Newsmag theme won’t affect your pages. Depending on how you created them, you may need to recreate the pages with Newsmag, and the composer provided with it. If you have more questions or you need help, please use the support forum or send us an email, mention some details about it, and we will try to help.
Thank you! Simion C.
So i’m assuming, based on the post template I used, it may have to be recreated because the post templates in newsmag and newspaper are differen.t But the way I built pages with tagdiv will remain the same because newspaper uses the same builder and code correct?
Hi,
That is correct, if you are referring to post templates. They are different. You can select from the post templates Newsmag provides. Regarding the pages it depends on what elements you used in the pages, as there are types of blocks, grids etc that are available only in the Newspaper composer, and not for Newsmag. If that is the case, you can recreate the pages using the elements that the Newsmag composer provides.
Thank you! Simion C.
I figured it out. I have to use both tagdiv and bakery builders. tagdiv for pages and bakery allows you to build posts.
Hi,
You don’t have to use WPBakery for the posts. Is this required for your posts, instead of using the WordPress provided editors? We don’t recommend to use WPBakery for the posts, if possible, only for pages if needed https://forum.tagdiv.com/how-to-use-visual-composer/ If you build the posts with it, then WPBakery will always have to be active, same as the composer. Also there may be other issues, like possible layout issues.
Thank you! Simion C.
you didn’t read the issue i was having with your theme? it’s the only way to solve it because the theme doesn’t offer a drid layout within posts
Hi,
Unfortunately, the WPBackery was not tested for editing the posts, and that’s why we do not recommend using it. We have implemented our TD Composer as a page builder which works as expected only for editing the page with the Newsmag. Also, if you want, please note that you can change your theme with our Newspaper which allows you to edit your posts with our TD Composer because the Cloud Template Library was included in that theme. You can request a full refund for your actual theme and then, purchase the Newspaper instead of Newsmag -> https://themeforest.net/refund_requests/new
Sorry for the inconvenience! Catalin L.
excellent design, feature to customize and super fast !
Hi,
Thank you very much for the kind words!
Simion C.
Hello there! I have wordpress 5.4.2, newspaper them v 10.3.5, php.7.2 and all plugins updated and still i am not able to run Updraftplus plugin and do some backups. This plugin crashes my site. Any ideas to solve it?... Maybe the Newspaper template or the plugins that uses the template are not compatible with Updraftplus plugin?... Thank you so much.
Hi,
Does the plugin not crash the website if you use a different theme? I believe I have seen other users using the plugin you mention with no issues whatsoever. If you want us to take a look, you can send us an email at contact@tagdiv.com and provide admin login, also cPanel.
Thank you! Simion C.
I also sent email contact@tagdiv.com Please check my email.
You should click on the category menu and go to the other page many times. Often the homepage is not properly visible. like this
http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc3.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc2.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc.jpg also a comment that asked the same question the past. Please check carefully. ↓↓↓↓ http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/iii.jpgHi,
I feel sorry if you are facing some problems with our theme. I will check our emails and we will get in touch with you as soon as possible after we will investigate your website. As a hint, please make sure that you are not using some untested plugins which might create some conflicts through the theme. Disable all of these and clear all the caches. Please note that we go through a very busy period and that’s why our replies might be delayed. We treat all of the received emails from oldest to latest.
All the best! Catalin L.
Some
It is insanely ridiculous that we can only specify random or popular content show up in a module from the past 7 days or the entire life span of the website. We don’t publish enough for 7 days and posts about Halloween are showing up.
Ridiculously bad user experience for our readers and we have no way around it.
And I can’t even randomize through a list of posts that I specify? This is straight trash. I think I have to move on from this theme.
Hi,
Unfortunately, the theme does not have any such an option that allows you to randomize through a list of posts that you will specify. What you could do is to create a special category where you can add only the posts you want, and then you can randomize the posts from that category on the block.
All the best! Catalin L.
I don’t want to do that, I tried to do that inside of the block because you only give 2 time-based options: the last 7 days or Forever.
That’s insane. Give us more options please!! 14 days, 30 days, 60 days, 90 days, 1 year, etc… Why is that not already done? Not all publishers post dozens of pieces each week.
Hi,
As it is now the period of time for the popular or random sort is set by default to 7 days, and it cannot be changed with a setting. Maybe some new filters/options will be added in the future, remains to be seen. Sorry for the inconvenience.
Thank you! Simion C.
Also… this instagram connect issue has been reported over a month now. Any chance of a fix on this as its completely broken and people use this…
Hi,
Indeed, Instagram has changed its API and that’s why the element is not working well. We have made the changes according to the new Instagram implementation and we are waiting for approval by the Instagram these modifications so we can include them in future updates. Please be kind and wait for the following theme updates because we hope to add this fix there, as soon as possible.
All the best! Catalin L.
Hello We have issues with the theme. That the customer bought maor@m-y-law.co.il the link of the site is: http://wordpress-441334-1381829.cloudwaysapps.com/
1: Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue.
2:Uncaught TypeError: Cannot read property ‘hideAllItems’ of undefined at Object.doExtra (tagdiv_theme.min.js?ver=10.3.5:331) at Object.computeItems (tagdiv_theme.min.js?ver=10.3.5:326) at Object.scroll (tagdiv_theme.min.js?ver=10.3.5:329) at tagdiv_theme.min.js?ver=10.3.5:312 at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3) doExtra @ tagdiv_theme.min.js?ver=10.3.5:331 computeItems @ tagdiv_theme.min.js?ver=10.3.5:326 scroll @ tagdiv_theme.min.js?ver=10.3.5:329 (anonymous) @ tagdiv_theme.min.js?ver=10.3.5:312 dispatch @ jquery.js?ver=1.12.4-wp:3 r.handle @ jquery.js?ver=1.12.4-wp:3 22tagdiv_theme.min.js?ver=10.3.5:331 Uncaught TypeError: Cannot read property ‘hideAllItems’ of undefined at Object.doExtra (tagdiv_theme.min.js?ver=10.3.5:331) at Object.computeItems (tagdiv_theme.min.js?ver=10.3.5:324) at Object.scroll (tagdiv_theme.min.js?ver=10.3.5:329) at tagdiv_theme.min.js?ver=10.3.5:312 at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3)
3: Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/441334.cloudwaysapps.com/saappqnckj/public_html/wp-content/plugins/td-composer/td-composer.php on line 114
Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/441334.cloudwaysapps.com/saappqnckj/public_html/wp-content/plugins/td-composer/td-composer.php on line 118
Hi,
I feel sorry if you are facing some problems with our theme. As a hint, please make sure that you are using the latest version of the theme installed via FTP way because this is the surest method in that case and also, if you are using some untested plugins, please turn off all of these to avoid the conflicting plugins. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
hi, How to enable auto load next post in News X theme ?
Hi,
If you want to enabled that feature, please note that you will need to create your own Single Cloud Template and turn on the functionality from here -> https://tagdiv.com/infinite-loading-for-single-posts/
All the best! Catalin L.
Hello, I am having issue with header after activating mobile theme. Why Mobile Theme is not still compatible. The issue I am facing is, Logo, Search and Menu bar are at same place on left of the header. The arrangement is of one above another. How to solve it?
Hello,
I feel sorry if you are facing some problems with our theme. I need more details about your situations in order to help you and that’s why, please open a new ticket to our support forum from here -> and we are ready to help you. Please provide there more details about your problems and also, you can attach some useful screenshots with the issue that occurred.
All the best! Catalin L.
I love this theme but why are you pushing people so hard to use TD Composer, its not intuitive or user friendly, it looks like a full web designers dream but what about the average Jo….
So many people have asked for you to make this compatible with Elementor and rather than do this you are forcing people to use either your own plugin or the equally as bad visual composer.
I would have thought customers needs come before that of the theme developers?
This theme looks amazing on the front end but its paired up with an awful page builder (td composer) I dont see this ever being user friendly by the way this has been built… Elementor = intuitive & TD Composer = Complicated Online HTML Designer that hardly anyone gets how to use with spacing boxes and elements and stuff that looks a pain to use that should be stuck under an advanced mode tab.
Not trying to be mean but this isnt a cheap theme and people have paid good money for this and rather than give people options to use the builders they know… You have given no choice at all which is very unfair on customer and a little arrogant in my opinion. Sorry to say.
Hi,
Thank you for the honest feedback. The composer is indeed the main page builder provided with the theme, and all the theme demos are built with it. For a quicker and easier start with the theme, especially for new users, we recommend installing a ready made demo, there are plenty to choose from. Also there are ready made blocks, elements, templates and pages from the cloud library. The composer is our page and template builder, it and will continue to be improved in the future, on the functionality side and also concerning ease of use. We try to provide assistance when required, for using the theme and the composer. If you should need help or you have questions, please let us know, either by email or by forum.
Thank you! Simion C.
It should not be the case that all themes are tied to this builder… the theme builder should be able to add function to the theme but when other builders are connected, it should not remove the entire design.
Why would you not make this Elementor compatible… more people use this builder than any other pretty much on Wordpress. It wouldn’t harm you to make it work.
You do care what customers think don’t you or have you grown this theme song much now that customers opinions are no longer important to you?
Hi,
I can’t say at the moment if the page builder you mention will be officially compatible with our theme in the future. At the moment the composer is the main builder, as most of the theme options/settings are for it, it is a required plugin, and also only through it the cloud library is accessible. Sorry for any inconvenience.
Thank you! Simion C.
Very disappointed with lack of flexibility by the theme providers on this. As mentioned Elementor is what most people are using these days and it should at least be compatible even if not built with it in mind.
Surely enough people have requested this now for it to be added to the list…
Hi. I need help. To view the page normally, i must refresh the page many times. Please fix the problem.
http://inbc.may-tree.co.kr/Hi,
What exactly does normally mean? I accessed the website (no refresh) and it looks like this https://prnt.sc/trsh82 – https://prnt.sc/trshjy From what I can see it seems to display correctly. If there is a problem we should check, you can send us an email at contact@tagdiv.com and mention some more details about it. Let us know.
Thank you! Simion C.
You should click on the category menu and go to the other page many times. Often the homepage is not properly visible. like this
http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc3.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc2.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc.jpgalso a comment that asked the same question the past. Please check carefully. ↓↓↓↓
http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/iii.jpgYou should click on the category menu and go to the other page many times. Often the homepage is not properly visible. like this
http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc3.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc2.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc.jpg also a comment that asked the same question the past. Please check carefully. ↓↓↓↓ http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/iii.jpgYou should click on the category menu and go to the other page many times. Often the homepage is not properly visible. like this
http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc3.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc2.jpg http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/inbc.jpg also a comment that asked the same question the past. Please check carefully. ↓↓↓↓ http://inbc.may-tree.co.kr/wp-content/uploads/2020/08/iii.jpgI also sent email contact@tagdiv.com Please check my email.
Hi I have used the voice report, but how can i change the header background image? and the Instagram feed in the index page?
Hi,
Please check the Header background section from here -> http://prntscr.com/troilf Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hello there!
Sorry for so many questions.
1) I have the Newspaper V 10.3.2 and using currently WordPress 5.2.7. It is safe to update to WordPress 5.4.2–es_MX?
2) I am using currently SEOPress plugin because I tried to install Yoast SEO plugin to act with your template but every time i did it my website was chrashed.
-Do you recommend keep using SEOPress instead of Yoast SEO? -Or do I have to do something special to install, use and work with Yoast SEO? -If i move to Yoast SEO once I have updated to WordPress 5.4.2–es_MX It is safe?
3) The same happened to UpdraftPlus pluign, currently i am doing manual backups because every time i used UpdraftPlus pluign my website was chrashed.
-Do you recommend keep doing manual backups instead of UpdraftPlus? -Or do I have to do something special to use UpdraftPlus? -If i use UpdraftPlus once I have updated to WordPress 5.4.2–es_MX It is safe?
4) For all these updates and moves, specially to update wordpress to your template Do I need a special version of PHP? Currently I have 7.0. It is safe to move to php 7.4?
5) I am using these plugins: -Akismet Anti-Spam 4.1.2, and I want to update to 4.1.6. -Cookie Notice 1.3.1, and I want to update to 1.3.2 -SEOPress 3.8.6, and I want to update to 3.8.9. (connected to question number 2) -WP-Optimize – Clean, Compress, Cache 3.0.19, and I want to update to 3.1.2
It is safe to update?
I am so sorry once again for annoying you with so many questions. I waited, actually, a while to ask all these questions in one post.
Thank you!
Hi,
It would be better if possible to try and use the support forum we provide, or send us an email at contact@tagdiv.com. The support team will try to help with any questions/issues you have.
1. That will be fine, the latest theme version is compatible with the latest WordPress version.
2/3 You can use your preferred SEO plugin, same for a backup plugin. If the website crashes when you install plugins, check if there is enough wp-memory as a first step https://tagdiv.com/newspaper-theme-requirements/ Increase it if needed, also increase the rest of the parameters mentioned in the guide.
4. In the guide we recommend 7.2, 7.3 will be fine as well. You could try 7.4 if you want to use this version, there should be no problems.
5. You can update the plugins you mention, plugins should be updated when new versions are available. Same for the theme and WordPress, if possible.
Thank you! Simion C.
Thank you Simon, I really appreciate it.
Next time for a long list of questions I will contact the support forum you provide or send you an email at contact@tagdiv.com.
One last question before trying. Currently I have the Newspaper template 10.3.2,
-Can I update it to 10.3.5 for free or it needs extrapayment? -It is safe to do it?
Cheers!
Hi,
There is no payment needed, once you purchase the theme you will always have access to the latest theme updates. Please download the theme from themeforest and update it on the website https://tagdiv.com/update-newspaper-theme/ As always recommended, make a backup before updating. If there should be any issues, send us an email at contact@tagdiv.com and provide a link to the website as well as admin login, we will investigate.
Thank you! Simion C.
Hi,
I have some strange problem with the new paragraphs.When I hit enter not every time the new paragraph in text editor is sapareted by upper text in the publicated post.
Hi,
Each press of the enter key should create a new paragraph. If there is a problem with it, and it happens only with the theme, we could take a look. You can send us an email at contact@tagdiv.com and provide some examples from the website so we can inspect them.
Thank you! Simion C.
Thanks Simon,mail i just sent.
