23249 comments found.
I purchased this theme in 2018 and I have been using it since then.
Today I disabled Revolution Slider just to run a speed test with Google’s PageSpeed Insights Tool (which confirmed that the slider is negatively impacting the score given by Google).
Anyway, when I wanted to enable the Revolution Slider plugin back, it turns out I cannot and here is why:
- there is no option to enable Revolution Slider, instead it tells me that it requires update
- in order to update this plugin, I am informed that I have to ‘register’ the theme.
- when I go to the theme registration window, I input the purchase code I got when purchasing the theme and I get this error: “Sorry, it could not connect to the Porto API server. Please try again later.”
Now, I feel a bit lost here, hence my contacting you for suggestions. I am not sure I understood correctly, but I thought I would get access to future updates when I purchased the theme in 2018. Is Porto API Server error connected to the fact that I no longer have customer support active ? Should I purchase I new customer support package in order to be able to register Porto ? Thank you
Hello, @mishki,
This is because you are using the old version of the Theme, First of all, you have to update the Theme and then try to activate the Theme again, I am sure you will not finds this issue anymore.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And regarding plugins update, please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear support,
Thank you for getting back to me. Unfortunately, there seems to be a misunderstanding and I will explain what I mean: -You said the issue I am encountering is caused by me using an “old version of the theme”. -I am using version 5.4.2. According to the Changelog (https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399), version 5.4.2 of Porto was released on July 29th 2020. On August 8th, when you replied to my question, version 5.4.2 of Porto was the latest version. -Conclusion: It is therefore impossible that my theme could not be registered through the wp-admin interface due to the fact that it was old, given that it was the latest version already. In any case, I tried again today and it could be activated. It looks like it was only a temporary “software glitch” on your side. I am surprised by your “diagnostic” though…
Lastly, regarding your request to renew support, I would like to restate what I mentioned in my initial message: I did not post a request to get free help from you, I posted a question regarding whether the option to have the theme registered expired once the support expired or whether the option to keep the theme “registered” is ongoing after the support expires.
Thank you for having taken the time to reply.
Hello, @mishki,
Sound’s Good!!!, that your issue has been resolved, It may be was due to the cache or because of any restriction from server end which was not able to connect your site with our internal server at that time, and also registration is for lifetime, but support is necessary to get help on issues you face, this is Envato Policy you may wish to confirm from them as well.
Regards, P-THEMES.
please reply my ticket no 98561 is very urgent
Hello, @faraz1990,
We have replied your support ticket, please check your ticket reply and reply to your support ticket accordingly.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey there, I need help with product zoom in option. Whenever i enable product zoom in option from Products zoom tab, It zooms out on image instead of zooming in. Looking forward to your assistance
Hello, @rushi99,
This must be because of your image sizes, you have to upload the larger Image resolutions and then try, I am sure you will not finds this issue anymore and if yes then contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
What is the ideal pixles for the image ? and where is the database of this theme stored?
Hello, @rushi99,
The default size of the Images WooCommerce suggests are:
Shop/Category Archive Pages: 300×300 Single Product Pages: 600×600
And you can change/set it from Appearance >> Customize >> WooCommerce >> Product Images as showing below:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Please reset my purchase code with many thanks
Hello, @gg263,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, I changed my domain? how to inactive my previous domain, and use the new domain？
Hello, @gg263,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
If you please, my question is: When I buy this Theme and then I want to use one of the Demos, is there another price for these Demos .. I mean, when I buy the Theme , do I have to pay another amount to use the Demos? The second question: Can I use more than one Demos? The third question: Can I merge more than one Demos in order to get a site that contains things from the first Demos and others from the second Demos? The fourth question: I have no experience … I want to know what are the things that I must buy in order to start in e-commerce, such as I bought this Theme and booked a hosting and reserved a domain … What should I do other than that? Thank you
Hello, @wasaad100,
First of all, thanks for showing your interest in Porto WordPress.
1. No, you only have to pay for the Theme and you will get all the Demo’s access, you can Import any Demo on your site any time as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. At single site you can only Import the single Demo at the single Time, Furthermore, you can use Porto Studio Functionality and Import any of the Demo any page on your site at any time as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
3. Yes, you can, While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP
4. Nothing more, Store Functionality is provided by the Theme and WooCommerce plugin and it is already included in the Theme package.
Regards, P-THEMES.
Hi.
Can you please see ticket #98360 as your support has marked it as resolved, however it is not.
While I understand that you are busy with support requests and that many are for repeated issues, some of us take the time to diagnose first before asking for help.
In our case, after trying to diagnose the issue ourselves, we even escalated to 2 teams of advanced support from the host with them taking the time to verify they could replicate the issue, despite also following the steps from your “solution” ((14) Unable to change color settings or Setting from Theme Options – Cache Problem) PRIOR to contacting you. When we, your paying customers, spend a few hours without success to try to diagnose/fix, and then receive a subsequent reply 3 days later that is a canned response based upon your support just reading the subject line, it is honestly infuriating to say the least.
Please ask your support team to actually read the support request in full, not just the title.
Regards
Hello, @bluestarpeter,
Here is your site and it has activated server CDN as well: https://postimg.cc/GTzrYn21
, You have activated 24 plugins on your site and most of them are the third-party plugins: https://postimg.cc/7GFKqKy8
, Your site in Customizer: https://postimg.cc/xkw0SSq0
and Your site in normal view: https://postimg.cc/Z92rt0rC
.
Shop Page in Customizer: https://postimg.cc/JHqxLMrv
.
Shop Page in Incognito: https://postimg.cc/w13C0bFg
.
That is what your issue is, that Layouts not applying on Shop/Category pages, and for you, I have tested the same thing on my test site just to make it sure that this is not our Theme issue and it is working perfectly fine at my end on my test site you can check it too here:
http://hubdatasolutions.com/pearl/porto/global/shop/
And we have replied to your Support Ticket as showing in this screenshot: https://postimg.cc/1V5C4fjs
.
So deactivate all the third party plugins from your site, and remove and deactivate all sorts of server cache and if you did any Customization in the Core Theme files then remove it as well and finally save changes again and check back your site, Hope this will solve your issue and if not then try to test the Theme on any other server on a fresh new WP, I am sure you will not finds this issue as this is not the Theme issue, otherwise, it must have to appear on my test site and all the other customer’s sites as well.
And also it’s my humble request please do not talk about support tickets here, as this is the platform only used for presale questions and small queries, so always be patience, once your support ticket will be resolved you will always get the reply of your support ticket. Thanks for your understanding.
Regards, P-THEMES.
Hi, Can you reset my licence please? Because I won’t use it the first time.I want to retry. Thanks
Oh,I found it.Don’t reset my licence.Thanks
Hello, @fenghuizhuo,
Sound’s Good!!! That you resolved your issue by yourself…
You are the best 
Regards, P-THEMES.
Hello,
I am looking to optimize my website and want to implement the recommendations provided in Porto Speed Optimization wizard, however, I have some questions before I start it.
1. Under section Optimize Visual Composer & Shortcodes there are a lot of short codes (around 150) are unused and can be removed as per the wizard.
a) this will not break anything currently working, right?
b) how do i know if in future i want to use a feature and that couldn’t be used due to removed shortcode? I mean i am no expert here, so how do i figure out in future if something doesn’t work due to missing shortcode?
2. Section “Optimize Revolution Slider” says “This will help you to avoid loading revolution slider js/css resources for the pages that does not use revolution slider feature.”
a) so can i use the slider on those pages later on? how can it be done then?
3. If I install WP Super Cache and Fast Velocity Minify , does it mean that I cannot do any updates related to products also (addition/deletion) and any CSS styling? as i can see the note
“You should disable below plugins while development. They may affect your changes not applied.”
Please clarify these points, thanks in advance
Hello, @Sohail_Ch,
1. Yes, you only have to check those elements which you are not using on your site and you have to check your site all the pages and every element one by one which element you are using and which not.
1.a. Yes, it will not break if you follow the first point, which means only check those elements which you are not using on your site.
1.b. Obviously, the elements have some name, So in future, if you want any element which is checked from there, you simply have to go to Porto >> Speed Optimization Wizard >> Js Composer, and un-check that element and click on compile button, after that you will be able to use that element.
2. Yes, if you check that option then it will remove the default JS/CSS of the Slider Revolution to load on the pages of your site which helps in boosting your site Speed.
2.a. Yes, you can use Slider Revolution on those pages as well later-on, you just have to un-checked the option again from there, and on pages, you will use Slider Revolution, it will provide you the Options to check those page from Porto >> Speed Optimization Wizard >> Slider Revolution as well.
3. Yes, obviously those are cache plugins and store the data in it and prevents to show the changes, that is why we always recommended to use and configure those plugins at very last when your development will be completed.
And please try to contact via our support system for such long issues and explanation, this platform is only used for small queries and presale questions. Thanks for your understanding.
Regards, P-THEMES.
Hi,
is theme compatible with elementor pro header/footer builder ?
Hello, @mimgroup9372,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with Elementor Pro plugin as well we have recently solved the Pro plugin issues with the Theme with our last update of the Theme.
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Can i only import contact page template in theme. Is there any way?
Hello, @pankajkumar911,
You can use Porto Studio, and Import any Section on your site page as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Not getting porto studio option in wp bakery page builder
Hello, @pankajkumar911,
This is because you are using a very very old version of Theme 4.11.7, you have to update the Theme and Plugins and WP to the very latest version, then you will be able to use it.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/01/2020. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello guys, how to decrease the height of this bar chart block, it is very disproportionate on the page. I would like to leave it with a maximum height of 500px. Another thing, the dots can be colored according to the color chosen on the panel? Awaiting return 
Hello, @robertoferreira.
Can you please let me know which element you are using for those bars, “Porto Progress Bar” & “Line Chart”, and also please share your page URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
I’m using the Bar Chart Line Chart
Link the image: https://uploaddeimagens.com.br/imagens/dt-VWuEPage Link: http://lagoanova.rn.gov.br/boletim-covid-19/
Hello, @robertoferreira.
You have to use Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
canvas.vc_line-chart-canvas {
height: 600px !important;
}
Regards, P-THEMES.
It worked, but he flattened the caption with the ages of each bar. How to adjust?
http://lagoanova.rn.gov.br/boletim-covid-19/Hello, @robertoferreira.
Sorry to say that but this is the only possible way, as this is the WP Bakery element, and if that CSS is not working for you then remove it and do not use it.
Regards, P-THEMES.
Hi, Can you reset my licence please? Because domainname sellgo.be is not in use. I want to use on other domain. Thanks
Hello, @eyupdmg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
You’re Welcome!!!
Hello! Please tell me how to translate the text of the “View More” button in the “FAQ” block (using the WPML)? I found these lines, and translated them into the languages that I need. But the translation doesn’t work.
Hello, @NaumKo,
If you are using Porto FAQ element, then it means it is coming from Porto Functionality plugin, so you have to translate it into the Porto Functionality plugin language files, and if you already translated it then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Am hoping for some assistance with regards to the Woo Product Archive pages. I have Porto set to “Enable Image Hover Effect” = Yes. I also have the “Dynamic Featured Image” plugin active.
My issue is this, I imported all the “gallery” images using the Woo Product Import functionality. Unfortunately, I am not seeing any gallery images on mouseover of the products.
Example here: https://novelteez.co.za/product-category/t-shirts-hoodies/geek-nerd-t-shirts-hoodies/
If you mouseover the “Darth Vader Nevermind” product, you see the gallery image. This one I added manually. But all the ones that I imported do not seem to have the mouseover image swop functionality. I have checked and all images imported into Media correctly and they are all associated to their individual products.
There is a LiteSpeed cache plugin, but I have tried to purge the cache as well as disable the plugin in the event I was seeing the cached version – but disabling the plugin did not change the output.
Hello, @SQLGuru,
I am sorry that you faced this issue, but as you already debugged it, This is not the Theme issue but this is your Import issue, basically whenever you will upload manually and set to the products like you did with “Darth Vader Nevermind” product, it runs the query and added the content into the DB and write queries to the Theme files that is the reason it again fetches that content whenever you test it, but with the Import Products, something wrong with the writable queries and DB, it has some issue with the DB and the content only uploaded and in media but not linked with the DB and Products which is creating the issue for you and I am sorry but Import/Export is not covered in the Theme Support Policy, It requires Customization, so I suggest you try again with any other Import/Export plugin or add them manually otherwise if you want our paid Customization services you can contact our Customization team as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have tried opening a different product, removing the gallery image, saving. Then opening the product again, adding a new gallery image, saving… and the mouseover is still not showing.
I will make a plan RE the support in a week or two.
Thanks as always!
Hello, @SQLGuru,
As I already explained that this is due to the Import many of the setting and queries not worked with Imported Products if anything went wrong with the Import because it does not linked properly with the DB and Queries Files, so you have to add the products again or try with any other method of Import, that’s all.
Regards, P-THEMES.
Perhaps I did not explain myself properly… I did not import the products this way. I only ran an import on SKU with 2 images for each product.
So in my mind, going into a product, removing the image, saving, editing again to assign a new image, saving should resolve the issue, no? But this does not seem to work either.
Hello, @SQLGuru,
OK, Please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
Thank you so much! I have done so already. I have also posted my comments from here in there too. #98500
Hello, @SQLGuru,
Now, Please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi there, We having a issue with iOS 13. When we are in the product cat. and want to filter the sidebar is not showing properly with the filter option. We are using Wp-Rocket also but have deactivated the plugin but that did not solve the problem.
Hello, @XlXDesignz,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Hello, @tranducquan,
I have whitelisted your IP, Please try again now I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I have purchased this theme. My installation is telling me I need to upgrade slider revolution to 6.2.9. Do I have to purchase a new slider resolution? After importing a demo, the slider does not work. I need help
Hello, @Chiditron,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
How customizable is the product listing and product card? Would it be possible to totally customize the way the listing is displayed? Say I have a variable product would I be able to display all variations on the product listing + the prices?
Hello, @anhtuan1911,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can show the variations of variable products on Shop/Category pages as well using Theme Options, you can watch this video: https://jmp.sh/Fd7K6ti
.
You can Customize the Listing/Shop/Category pages using Theme Options.
Regards, P-THEMES.
Hi, I have a question about your theme, how can I use more than 10 brands on the brand-carousell using elementor?
Hello, @SCTEAM,
If you have brands images then use the Image Carousel element and set your brands as media for it and set that element as per your requirements as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
