23241 comments found.
I have a new customer who already have installed this theme i’m trying to update wordpress to 5.4.2 and php to 7.4 I’m unable to update the theme how I do that?
Hello, @RoseGommette,
Please ask your Customer to create the support account with Theme Purchase code via our support system and then read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
I dont have a purchase code it’s a new customer from an other web agency and like i said he already have this theme installed
Hello, @RoseGommette,
That is what I asked you to please ask your Customer to create the support account with Theme Purchase code via our support system and then share the account credentials with you and you will be able to read it.
Regards, P-THEMES.
Hi, where I can choose burger menu for my main menu on desktop version? Thanks
Hello, @Rosquill,
Sorry to say that but this is not possible using Theme Options If you want to use the Hamburger Menu on Desktop version as well then you have to remove the Main Menu from Desktop version and show the Hamburger Mobile Menu on Desktop version using Custom CSS (Media Queries). Please share your live site URL so that I’ll check and provide you the Custom CSS (Media Queries) for it and then you can use it.
Regards, P-THEMES.
Thank you very much. The web is under construction. If it’s okay with you, I’ll open a support ticket to send you the access data.
Hi, My Ticket is #98410. Thanks!!
Hello, @Rosquill,
Now, please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
It has already been resolved. The support has been great. Thank you very much for your help. 
You’re Welcome !!!
Main Demo doesn’t work for me
Hello, @buhhaido,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi there, I’m having a problem using a waitlist plugin! Before changing to your theme we used “waitlist for woocoomerce” plugin and it worked perfectly! But now the buttons and form won’t appear on the product page and it seems that the ajax and JavaScript responsible for its work aren’t loading either! Are you familiar with this issue? Is there a waitlist plugin that is compatible with Porto theme, cause I tried a couple and they all have issues? I’d appreciate your help. Thanks
Hello, @seba000,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi,
Can you please reset our purchase code? We installed it on a site but never used it, and now we want to use it on a different site.
Hello, @kevinrude,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I have purchase your theme and use it on a domain but I uninstall it and now wants to install it on different domain. Can you detach my license from that domain so I can use it on my new domain. Thanks
Hello, @JustMe2013,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I would like to create a page that lists all my products on sale, but I would like to keep the sidebar filters.
Can you please advice on how to do this?
Than you!
So far, I’ve managed to display on sale products, add a sidebar to the page, but filters dont seem to work.
Hello, @jvtoriello,
Sound’s Good!!!, that you have managed to create the page you want, you are the best… and I am sorry but this is not possible to the filters to work on pages accept the Shop/Category archive pages, Yes, Filters are coming from WooCommerce and it has the default functionality and only works on Shop/Category pages not on any other page, so This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hello, is this possible to move search in mobile view on header, i got so many feedbacks that search is very to find as its placement in mobile view is in bottom side in mobile menu. Please let me know any solution.
Hello, @pratik_asabe,
The header type you are using on your site, this is not possible with it, because it is the default and pre-built header, you have to use the Header Builder Feature and create your own header with elements as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Mini cart icon is not shown in the header, only the item amount. For example: https://www.uskin.nl. Have this problem on multiple sites build with Porto. Currently settings: Theme Options » Header » Mini Cart Icon » “minicart-icon3”
How to fix this? Thanks!
Hello, @thecreativelabnet,
If you have the Cart Icon on your site by default as showing below:
Then before using any other Icon, you first have to remove this Icon, and it has been made using Custom CSS, You have to comment out the Custom CSS from Theme Options >> Skin >> Custom CSS as showing below:
And then you can use any Icon code from here or FontAwesome:
https://www.portotheme.com/wordpress/porto/shortcodes/icons/
As showing below:
And then paste that code under Porto >> Theme Options >> Header >> Mini Cart Icon as showing below:
It will work for you:
This is how it works
Regards, P-THEMES.
hi, I have used your license code theme I bought before to try it on another website and canceled it for another site now my user license looks still on the same site.
Hello, @keremsenyuz,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I would like to report a bug. It happens on Firefox.
The product archive (category) view does not display correctly:
https://i.imgur.com/YPMUmhG.pngI think it has to do with the filter. This also brings me to the question, when did this get updated? In the past there used to be a small square where you choose the filter?
Hello, @JohnS0N,
This is not a bug, but the design of that sidebar Filter is changed in the very latest version of the Theme, I have just checked your site on the very latest version of the FireFox browser at my end and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/kR38tdR5
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please stop translate the theme admin or let us switch it in English!
Your French translation as no sense at all, it’s not French it’s gibberish.
Section Skin Color > Section Couleur de la peau
Skin is computer term also in French.
Default Color Scale > Échelle de couleur par défaut de la section
Has no sense at all.
Remove Margin Bottom > Supprimer le fond de la marge “le fond” mean “the background” and not “bottom”
Bottom = Bas
Should be: Supprimer la marge du bas.
Remove Padding Top > Supprimer le rembourrage
Total gibberish. Rembourrage mean stuffing.
Again Padding is a computer term and should not be translated.
“Remove Padding Bottom” > “Supprimer le fond du rembourrage” mean in French “Remove the stuffing background”
“Remove Border” > “Supprimer la frontière” mean in French “Remove the borderland”
“Sticky Options” > “Options collantes” mean in French “Gluey Options”
And it the same with the front-end who is full of nonsense sentences.
So please stop using google translate and hire a professional computer translators or let us turn Porto in English in the admin.
And also please fix all the blurry text on the new admin look.
When I use Porto, I wonder if I should change my glasses. The dashboard is so blurry
Like .vc_general.vc_ui-tabs-line .vc_ui-tabs-line-trigger { font-size: .8125rem; font-weight: 600; letter-spacing: -.05em; line-height: 1rem; padding: 1rem; border-radius: 0; }
To be readable should be: .vc_general.vc_ui-tabs-line .vc_ui-tabs-line-trigger { font-size: .8125rem; /* font-weight: 600; / / letter-spacing: -.05em; */ letter-spacing: 0.05em; line-height: 1rem; padding: 1rem; border-radius: 0; }
Best Regards Nexus
Hello, @NexusFred,
We really appreciate your time to write this comment and also your suggestion, but obviously there are different regions and all have their own language style and words, same as with French, the words you find useless maybe those words are useable and perfect for other French users from different regions, so this is not the concern and way to translate the Theme, let’s suppose, if we work with your suggestion and made the new language translation files with the Theme for you and if some other Customer asked the same thing like you (gibberish), then what should we do? Should we translate the Theme differently for every single Customer? No, it’s not possible, and nor this is the way…
Porto WordPress provides the functionality to translate every single string, so you have to translate every single string on your own and then place those translation files under wp-content/languages/themes and then you will not lose it and nor it will be overridden whenever you will update the Theme.
You can use the Loco Translate plugin as well for Translating the Theme in a single language.
And by default, this is not possible to set the language as English for WP Backend when the site language changes to any other language, this is the default functionality of the WP and its same with all the Themes, If you want to use your site Backend in a different language and the Frontend in a different language then you have to use any third-party plugin for it like WPML, furthermore you can ask from the WPML support on it.
That’s all and it makes sense now…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I tried installing the porto theme but was unsuccessful. i tried to do it with two methods 1-filezila and 2-wordpress. is the theme having a problem? Thanks for your help
Hello, @ihocine,
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Im having trouble with Buddypress (using Youzer) and Geodirectory. Can you confirm that this theme is compatible with both?
Hello, @lalalua,
Porto WordPress is fully compaitable with:
BBPress:
https://bbpress.org/
&
BuddyPress:
https://buddypress.org/
&
GeoDirectory
https://wordpress.org/plugins/geodirectory/
Regards, P-THEMES.
I have submitted a support ticket with ID #98060 – its 2 days already with no response.
Hello, @adebowalepro,
Really sorry for the inconvenience, we are apologizing for that, Actually our support team was on yearly Eid Vocation and till yesterday and today they are back again that is the reason, there is some delay, hope you can understand and I have just confirmed from the support department and they said that they just replied your support ticket #98060, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
hi, how can i delete (or hide) the thumbnails from the checkout page v2? (i have open a ticket but i had not received any answer)
i’m sorry, i meant the cart page v2
Hello, @rossella76,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart .featured-box .shop_table td.product-thumbnail {
display: none !important;
}
.woocommerce-cart .shop_table.cart thead th.product-thumbnail {
display: none !important;
}
Regards, P-THEMES.
ok, thanks
and how can i hide or delete the thumbnails from the minicart “type text” in the header?
Hello, @rossella76,
Can you please share the screenshot of the section from where you want to remove the thumbnails so it will help me to understand your issue more clearly and I’ll be able to provide you the best possible solution for it.
Regards, P-THEMES.
Hi, is there a way to recover a license when the site has gone down and the domain name has changed?
Hello, @madetobeunique,
Please share the purchase code of the PDF file with us via our support system so that we will check/verify and reset the license for you and you will be able to use it again.
Regards, P-THEMES.
i have problem when i install demo content “Shop 1” for elemenator that make me bugs…. i need help pls!
Hello, @liav9931,
You have 2 issues on your site, the first one is SSL Certificate issue, Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
The second one: Elementor Page Builder version Import Demo: Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
thxx so much <3
Most Welcome!!!
how i translate the “red”
Hello, @liav9931,
Some words are Custom text and some are coming from Theme language files, so please contact us via our support system with your site WP Admin Login details so that we will check it on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi Guys Congratulations for the theme… It´s Great. Please Help with a short Custom CSS to change background and font color of product COUNTDOWN. Thanks
Hello, @unoserver,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given Code as per your requirements.
.products .sale-product-daily-deal:before {
background: red !important;
}
.products .sale-product-daily-deal {
color: yellow !important;
}
.products .sale-product-daily-deal .daily-deal-title {
color: yellow !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks a lot… I´ll renwew my support.
Most Welcome!!!
is Quick buy option included in the theme !?
Hello, @swagcc,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no such option in the Theme for Quick Buy, but you can turn ON the Option to directly go to Cart page when Customer add to cart product from Shop Page.
Regards, P-THEMES.
