23241 comments found.
Hi Not all demos on your site is available for import. Looking to use Elementor Digital Agency 2 Why is that? Regards…
Hello, @zylner.
We have just released an update of the Theme in which we have added the Elementor Digital Agency 2 Demo, and you are using an old version of the Theme so please update your Theme to the very latest version and then you will be able to Import that Demo:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When I choose your theme product layout, the product interface has a countdown, but I want to add a countdown page to the custom page. How to deal with this?,their will
Hello, @fenghuizhuo,
No, Sorry to say that but this is not possible, you can not add the countdown as custom page, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
How to contact your developers？
Hello, @fenghuizhuo,
Please contact us via our support system so that we will share the Development department email with you and then you can directly contact them.
Regards, P-THEMES.
Hi, I use the Woocommerce – Single Produkt Option – “Sticky Info”. If you have different product attributes/properties, there was always a border around the selected product options to show, which option is selected. This border is missing and makes it difficult to understand the chosen option. Is this a bug?
Hello, @Mosqk,
I have just tested the same layout at my end and it is working perfectly fine please see this screenshot: https://postimg.cc/QV1xhMTG and you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/product/face-powder/
Regards, P-THEMES.
Hello team, can you please reset my purchase code
Hello, @Sheikhusama,
Can you please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hello team, I have an issue. When I click on the heart of wishlist it send me to a 404 error page how can I fix it ? I already search in YITH wishlist part but nothing Thanks for your help
Hello, @Jo7DB,
Please make sure that you have select/set the Wishlist page from Yith >> Wishlist >> Wishlist Page Options as showing below as per your requirements:
Regards, P-THEMES.
already done but nothing
Even when I open the wishlist page, it open a 404 error page
Hello, @Jo7DB,
Please try once resetting and resaving the permalinks from WP-Dashboard >> Setting >> Permalinks and then check after removing the cache, if still it will not work for you then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I used a custom product page. 1. I want to know how to change the layout of thumbnails. 2. I added porto-countdown, but I want to display the corresponding time according to the corresponding product, what should I do? 3. I added portoshare and there are 5 trademarks in it, but I only want to use 2 of them or customize what to do?
Hello, @fenghuizhuo,
1. You can change the style of the Single Product Image by editing the Product Image element when you are using Custom Product Layout as per your requirements:
2. No, Sorry to say that but this is not possible, Porto Countdown is completely different element, and there is no possible option to set it as for specific products countdown, This requires Customization.
3. You can turn them ON/OFF from Porto >> Theme Options >> Extra >> Social Share as per your requirements:
Regards, P-THEMES.
If I want to add portoshare（eg. tiktok）. what should I do？
I want add the link that you don’t contain.What should I do?
Hello, @fenghuizhuo,
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
During a live search, a link to a localhost is generated. How can I make the link correct for the site? The site itself is closed and has access to the world through a special program. Thank.
Hello, @NaumKo,
I am sorry but I am not able to identify your issue, There is no such link the Live Search of Porto generates, so please explain your issue in more detail if possible with the help of screenshot or with small video clip via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
My site is hosted on a local server. To access it from the Internet, a special program is used that changes the name of the localhost site to another. All links are working fine. But when I use a live search (a drop-down list with search results), then the link is formed to a site with a local name, and not a modified one, which is needed for access from outside. Previously, there were no such problems with other themes. Can you help me decide?
Tried using the plugin “SearchWP Live Ajax Search” with it everything works fine.
Hello, @NaumKo,
I am sorry but this is not the Theme issue, This is your Query/Special Program that you have used to change the name of the localhost site to another issue, and if it works fine for you with any third party plugin like you mentioned then use it and do not use Theme Live Search, Otherwise, contact your hosting provider on this issue.
Regards, P-THEMES.
Hello, after installing a demo is it possible to insert parts of templates from other demos in the pages? aren’t there any Porto templates that you can recall from the editor? If it is not possible what other solution can be adopted?
Hello, @digimaticasagl,
Yes, you can be using Porto Studio Functionality, Please read and follow the instructions written in the below-given Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
hi, I changed all the Typography to my own costum font. the website changed but only the buttons stay in other font.
how can i fix it?
Hello, @levishimi,
You have to change the Add to Cart button font from Porto >> Theme Options >> Skin >> Shop as per your requirements.
Regards, P-THEMES.
i try it. but it didnt work. any other way?
Hello, @levishimi,
Now, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Is multi vendor options is available? If yes, in the mutlti vendor section, can we categorized into 3 groups with different price. Example # Let’s say Dealer 1 in Bronze group Dealer 2 in Silver Group Dealer 3 in Gold Group
When Dealer 1, 2 and 3 login to the site, the price should shows differently.
Hello, @Mathan82,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan Multi-Vendor plugin is also pre-packaged with the Theme so you have to use it for making your site functionality as Multi-Vendor.
You can read more and all about the Dokan Multi-Vendor Plugin Functionality here:
https://wedevs.com/docs/dokan
Regards, P-THEMES.
When I am modifying the configuration， Why doesn’t it take effect，I cleared the cache
Hello, @fenghuizhuo,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
How to change mini-cart font,I didn’t want to use it.Please reply faster.
Hello, @fenghuizhuo,
Which MiniCart Font are you talking about? Can you please share the URL and the screenshot so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Minicart in the main menu
Hello, @fenghuizhuo,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
newoop.com Now the minnicart is a bag,but I want to chage it.
Hello, @fenghuizhuo,
If you have the Cart Icon on your site by default as showing below:
Then before using any other Icon, you first have to remove this Icon, and it has been made using Custom CSS, You have to comment out the Custom CSS from Theme Options >> Skin >> Custom CSS as showing below:
And then you can use any Icon code from here or FontAwesome:
https://www.portotheme.com/wordpress/porto/shortcodes/icons/
As showing below:
And then paste that code under Porto >> Theme Options >> Header >> Mini Cart Icon as showing below:
This is how it works 
Regards, P-THEMES.
Now I have another question.Menu Item Text Transform doesn’t work!!!
Hello, @fenghuizhuo,
You can change the Menu Items Text Transform from Porto >> Theme Options >> Skin >> Main Menu as per your requirements as showing below:
Regards, P-THEMES.
I want to use Capitalize.But it doesn’t work.
Hello, @fenghuizhuo,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
I want to add a product category to the second menu, what should I do?
When I click on the product category in the second menu, I will jump to the corresponding product category.
I sovle the problem again.
Sound’s Good!!!
That you have solved your issue by yourself..
You are the best
porto_countdown.
I can’t stop him to debug, please help me write a css to debug the background color of the timer
Hello, @fenghuizhuo,
You can not change it using Custom CSS, but it always took the primary color of the site which you have set under Porto >> Theme Options >> Skin, and for changing it you have to change the primary color of your site.
Regards, P-THEMES.
Hi, I want to use 360 degree image function. Can you advice me any app for Iphone to make photos in 360 in order to use them on my website?
Hello, @ElmarKC,
Sorry to say that but we have not tested any of such app for Iphone to make photos in 360 officially, so if you want you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello. I am looking at the possibility of purchasing this template. I am looking at having a single page with all of my products displaying on there. I would like my customers to select say the colour and size options (so these products are filtered and showing). Is this something that we can do with this template?
Hello, @pritmadlani,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily achieve it using Porto WordPress Theme. you can check all our pre Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi, I am using the event theme and there is a problem with the backend and front end, both not connected to eachother.
— The content is not the same after I click update in visual composer doesn’t apply to page as it’s in backend? also button class is not working in the main menu what is the way to fix it ?
Hello, @Buyoka,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi,
I need to change something in my website but I don’t know how 
When I click on a product inside a category I get the full product page. There is a main picture from the product. Now I must click on the + sign right under to get the picture bigger.
See example product: https://bit.ly/31HlqI0I want to change this is in, just clicking on the picture.
Where are these settings ? (I ask this because I don’t click on some options if I don’t know what they are doing.)
Hello, @Rembrandt_Lights,
Yes, this is the default functionality of the Theme, You must have to click on (+) Icon to enlarge the Single Product Image, and sorry to say that but there is no such option in the Theme for changing it as Click on Image any where for enlarge, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi,
I’m not using a child theme and porto update is available now. My all custom css styling info is available in a separate plugin and few code changes are also done via snippet. Question is: Can i go ahead and update the theme and i will not loose any configuration / styling?
This warning also i’m getting
Hello, @Sohail_Ch,
This is because you are using the old version of the Theme: https://postimg.cc/yJnNgKHY
You have to update the Theme and Plugins and WP, It will solve your issue.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
It will solve your issue.
Regards, P-THEMES.
