23250 comments found.
When are you providing update to Slider Revolution 6.2.18 as earlier version not compatible with WP5.5. We cannot save slider files until this is done.
Hello, @xtopher,
You can always download the very latest version of the plugin from the below-given article and Install it manually on your site, this article has Revolution Slider version 6.2.14 and the 6.2.18 version has just released yesterday and we will test it with the Theme in deep and update the link in that article asap, so stay tuned…
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
We cant update WP 5.5 and save new sliders unless we have 6.2.18 !!
Hello, @xtopher,
It is not the Theme issue, I have just tested it at my end and it is working perfectly fine, please try once with deactivating all the third party plugins from your site and recheck after removing the browser cache, if this will solve your issue then please again activate all the third party plugins one by one and check back which one is creating an issue on your site.
OR
Once try with default Theme Twenty Twenty as well, just to make it sure that is the issue with our Theme or not?
And then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Its not a Theme issue. But your support said you were providing updated versions of Rev Slider as per your licence with them and earlier versions could not save correctly with latest WP5.5. Only 6.2.18 version is compatible with WP5.5. So in order to be editing the sliders it is not possible with earlier version on 5.5. There is a notice on Rev Slider website.
Hello, @xtopher,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Thank you but this link is for theme update and not Rev Slider plug in.
Hello, @xtopher,
Oooppsss, I am sorry yes that article was for the update of the Theme please use the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thank you. I can update WP and Revslider now. We got there in the end. 
ok
Sound’s Good!!!
Hello! I see this error
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/*/wp-content/themes/porto/inc/functions/general.php on line 178
Hello, @Il_Picasso,
Please Login in to your site via CPanel and edit the file general.php under wp-content/themes/porto/inc/functions and change the { } braces with [ ] braces on line 178, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
https://snipboard.io/Cho6tx.jpg Why is the home for shop28 appears like this after importing the demo content?
Hello, @naserdtr,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I bought it from GPLPlus
Hello, @naserdtr,
Sorry to say that but we only sale our official Theme here on ThemeForest(Envato) others are fake, please purchase the Theme from ThemeForest(Envato) and then contact us we will help you in solving your issues.
Regards, P-THEMES.
They say it is legal? How on earth they can advertise it on google then if it is fake? Do you think it can have malicious code in it?
Hello, @naserdtr,
As I told you we only sale our product officially on ThemeForest(Envato), you have to purchase from here. That’s all…
Regards, P-THEMES.
Hi, I bought the theme still the same problem. please respond to my ticket soon
Hello, @naserdtr,
We have already replied your support tickets #99230 & #99227 with a proper solution, please check your support tickets replies and reply to your support ticket accordingly, please do not panic for support tickets here, you will always get the reply of your support tickets once its resolved.
Regards, P-THEMES.
Please provide some Thank and regards
Hello, @porto6,
Sorry to say that but we have not tested any of the third party plugins with the Theme for this reason officially so I am unable to suggest you on this, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello, I am installing the template by the alternative method since my hosting does not meet all the requirements. The installation is done correctly but when you go to the main page it does not look the same as the demo, the css does not load well. Would there be any solution?
Hello, @Glossygold,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
My reply to my last message
I do not understand why they do not simply unblock the IP you already know what my domain is, (for the license, you see my license with my username) other users with the same problem you removed the unlocking instantly … why to my make me take more steps?
Here’s a proof of what I say
https://themeforest.net/comments/24898537
https://themeforest.net/comments/23193920
https://themeforest.net/comments/23247000
https://themeforest.net/comments/24545536
https://themeforest.net/comments/23675607
https://themeforest.net/comments/23139682
users with the exact same problem, you guys instantly unblocked the IP. But you make me do more work and to solve this I must contact you in another way and pass my username and password to my website (I will not do it)
Hello, @samcoweb,
I am sorry but I was able to find other customers IP’s with their username and I was not able to find your’s with your username and that is the reason I have asked you to contact us, but I have checked with the support team and finds your IP and whitelisted it now, please check it now, I am sure you will not finds this issue anymore and please do not panic, we always try to help you with all means.
Regards, P-THEMES.
Can you please update/confirm compatibility with Wordpress 5.5? Not on the product page or in latest change log. Thanks.
Hello, @jedi7777,
Yes, the latest version of the Porto WordPress Theme is fully compaitable with the latest version of the WordPress 5.5, update it and enjoy using Porto WordPress
Regards, P-THEMES.
Hello,
It appears to be part of your theme that is not compatible with the new jQuery, see following error:
“jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
/wp-content/themes/porto/js/admin/admin.min.js: jQuery.fn.load() is deprecated"Hello, @jedi7777,
I am sorry but I am not able to replicate the same issue at my end on my test site, you can check with deactivating all the third party plugins one by one and try to read the below given threads:
https://wordpress.org/support/topic/jquery-warning-encountered-after-wordpress-5-5-update/
https://wordpress.org/support/topic/wp-v5-5-multiple-issues-resolution/
https://wordpress.org/support/topic/wordpress-5-5-missing-all-tools-from-text-editor-toolbar/page/2/
https://news.thewindowsclub.com/wordpress-5-5-update-breaking-wp-plugins-102282/
And I’ll also forward this to the development department for testing it in deep and if finds the issue solve it with the upcoming updates of the Theme.
Regards, P-THEMES.
The jQuery Migrate Helper from Wordpress shows the issue is with the depracted code I pasted for you. So I’m not sure what it has to do with any other plugin when it’s saying part of the code within the porto theme is depracted.
Hello, @jedi7777,
Is that error appears on your site console?
Regards, P-THEMES.
Yes. I see others reporting this same error also.
Hello, @jedi7777,
Ok, Can you please share your site URL and also can you please check once on our Demo site and also show me the URL where that issue appear on our Demo site?
Regards, P-THEMES.
I do not see the same error in the browser console on your demo site. I will open a ticket through your support page and sent the URL in a few minutes
Hello, @jedi7777,
Ok Sure…
Regards, P-THEMES.
Hi, we’re once again unable to update this theme, we’re receiving the error ‘your ip address is blocked as spam’. This happened 3 months ago and you whitelisted our IP address which fixed the issue. Why is this happening again?! To clarify, we’re not using this theme on multiple sites.
Hello, @casualbeavis,
Can you please contact us via our support system with your purchase code PDF file and WP Admin Login details so that we will check and solve that Ip issue for you on your site.
Regards, P-THEMES.
I want to update the Theme and it shows me this error: Your ip address is blocked as spam!!!
I currently have version 5.4.1 and I want to update to version 5.4.3, the web page I work on is the only one that uses that template with my PORTO license, I am on a shared hosting, I am not on a dedicated server. Can you help me ? Thank you (I know that I no longer have support but this is not support, that is something about the basic operation of the product)
Hello, @samcoweb,
Can you please contact us via our support system with your purchase code PDF file and WP Admin Login details so that we will check and solve that Ip issue for you on your site.
Regards, P-THEMES.
I do not understand why they do not simply unblock the IP you already know what my domain is, (for the license, you see my license with my username) other users with the same problem you removed the unlocking instantly … why to my make me take more steps?
Here’s a proof of what I say:
https://themeforest.net/comments/24898537
https://themeforest.net/comments/23193920
https://themeforest.net/comments/23247000
https://themeforest.net/comments/24545536
https://themeforest.net/comments/23675607
https://themeforest.net/comments/23139682
users with the exact same problem, you guys instantly unblocked the IP. But you make me do more work and to solve this I must contact you in another way and pass my username and password to my website (I will not do it)
Hello, @samcoweb,
I am sorry but I was able to find other customers IP’s with their username and I was not able to find your’s with your username and that is the reason I have asked you to contact us, but I have checked with the support team and finds your IP and whitelisted it now, please check it now, I am sure you will not finds this issue anymore and please do not panic, we always try to help you with all means.
Regards, P-THEMES.
Hi Not all demos on your site is available for import. Looking to use Elementor Digital Agency 2 Why is that? Regards…
Hello, @zylner.
We have just released an update of the Theme in which we have added the Elementor Digital Agency 2 Demo, and you are using an old version of the Theme so please update your Theme to the very latest version and then you will be able to Import that Demo:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When I choose your theme product layout, the product interface has a countdown, but I want to add a countdown page to the custom page. How to deal with this?,their will
Hello, @fenghuizhuo,
No, Sorry to say that but this is not possible, you can not add the countdown as custom page, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
How to contact your developers？
Hello, @fenghuizhuo,
Please contact us via our support system so that we will share the Development department email with you and then you can directly contact them.
Regards, P-THEMES.
Hi, I use the Woocommerce – Single Produkt Option – “Sticky Info”. If you have different product attributes/properties, there was always a border around the selected product options to show, which option is selected. This border is missing and makes it difficult to understand the chosen option. Is this a bug?
Hello, @Mosqk,
I have just tested the same layout at my end and it is working perfectly fine please see this screenshot: https://postimg.cc/QV1xhMTG and you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/product/face-powder/
Regards, P-THEMES.
Hello team, can you please reset my purchase code
Hello, @Sheikhusama,
Can you please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hello team, I have an issue. When I click on the heart of wishlist it send me to a 404 error page how can I fix it ? I already search in YITH wishlist part but nothing Thanks for your help
Hello, @Jo7DB,
Please make sure that you have select/set the Wishlist page from Yith >> Wishlist >> Wishlist Page Options as showing below as per your requirements:
Regards, P-THEMES.
already done but nothing
Even when I open the wishlist page, it open a 404 error page
Hello, @Jo7DB,
Please try once resetting and resaving the permalinks from WP-Dashboard >> Setting >> Permalinks and then check after removing the cache, if still it will not work for you then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I used a custom product page. 1. I want to know how to change the layout of thumbnails. 2. I added porto-countdown, but I want to display the corresponding time according to the corresponding product, what should I do? 3. I added portoshare and there are 5 trademarks in it, but I only want to use 2 of them or customize what to do?
Hello, @fenghuizhuo,
1. You can change the style of the Single Product Image by editing the Product Image element when you are using Custom Product Layout as per your requirements:
2. No, Sorry to say that but this is not possible, Porto Countdown is completely different element, and there is no possible option to set it as for specific products countdown, This requires Customization.
3. You can turn them ON/OFF from Porto >> Theme Options >> Extra >> Social Share as per your requirements:
Regards, P-THEMES.
If I want to add portoshare（eg. tiktok）. what should I do？
I want add the link that you don’t contain.What should I do?
Hello, @fenghuizhuo,
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
During a live search, a link to a localhost is generated. How can I make the link correct for the site? The site itself is closed and has access to the world through a special program. Thank.
Hello, @NaumKo,
I am sorry but I am not able to identify your issue, There is no such link the Live Search of Porto generates, so please explain your issue in more detail if possible with the help of screenshot or with small video clip via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
My site is hosted on a local server. To access it from the Internet, a special program is used that changes the name of the localhost site to another. All links are working fine. But when I use a live search (a drop-down list with search results), then the link is formed to a site with a local name, and not a modified one, which is needed for access from outside. Previously, there were no such problems with other themes. Can you help me decide?
Tried using the plugin “SearchWP Live Ajax Search” with it everything works fine.
Hello, @NaumKo,
I am sorry but this is not the Theme issue, This is your Query/Special Program that you have used to change the name of the localhost site to another issue, and if it works fine for you with any third party plugin like you mentioned then use it and do not use Theme Live Search, Otherwise, contact your hosting provider on this issue.
Regards, P-THEMES.
Hello, after installing a demo is it possible to insert parts of templates from other demos in the pages? aren’t there any Porto templates that you can recall from the editor? If it is not possible what other solution can be adopted?
Hello, @digimaticasagl,
Yes, you can be using Porto Studio Functionality, Please read and follow the instructions written in the below-given Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
hi, I changed all the Typography to my own costum font. the website changed but only the buttons stay in other font.
how can i fix it?
Hello, @levishimi,
You have to change the Add to Cart button font from Porto >> Theme Options >> Skin >> Shop as per your requirements.
Regards, P-THEMES.
i try it. but it didnt work. any other way?
Hello, @levishimi,
Now, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Is multi vendor options is available? If yes, in the mutlti vendor section, can we categorized into 3 groups with different price. Example # Let’s say Dealer 1 in Bronze group Dealer 2 in Silver Group Dealer 3 in Gold Group
When Dealer 1, 2 and 3 login to the site, the price should shows differently.
Hello, @Mathan82,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan Multi-Vendor plugin is also pre-packaged with the Theme so you have to use it for making your site functionality as Multi-Vendor.
You can read more and all about the Dokan Multi-Vendor Plugin Functionality here:
https://wedevs.com/docs/dokan
Regards, P-THEMES.
