23241 comments found.
Good afternoon, I have a license and practically never used it. I installed and uninstalled it as a test in a website (looch.com.pe) where I ended up using a different template. Now that I want to install and work on another website definitively with PORTO a virtual store, when I activate that license, it appears to me that it is used in “looch.com.pe”, with whom can I see this topic? I can give you access to “looch.com.pe” if you like so that you can confirm that I do not have the PORTO installed, therefore my license should be functional.
I will be grateful if you can answer me.
Best regards.
Hello, @JH_1978,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks, I was able to install it correctly.
Best regards.
You’re Welcome!!! 
I want to add the deep link ID in bulk after the external link on the product page. Can you tell me how to fix the link in the fastest way?
Hello, @sclass123,
Sorry to say that but there is no such option in the Theme for it, You can try with any third party plugin which better meets your requirements Otherwise this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
You can read this thread as well:
https://wordpress.org/support/topic/how-link-to-woocommerce-product-page-by-id/
Regards, P-THEMES.
Theme options > woo > single page > content button.What function is this？Please give me an example.
Hello, @fenghuizhuo,
Correction: That is not content button but Content Bottom and it is clearly written just below that option: Please input comma separated block slug names. You can create a block in Blocks/Add New. as showing in this screenshot:
So you can use the Block at very bottom just above footer Globally for all the Single Product pages by using that option, you just have to create a block and copy the block slug name by quick edit it and paste it under the Content Bottom option, it will work for you.
Regards, P-THEMES.
Please tell me how to contact your online customer service
Hello. @fenghuizhuo,
You can directly contact us via our support system here:
http://portotheme.com/support
Regards, P-THEMES.
I don’t want this website. The people at this website don’t serve it at all, and the response is too slow. I need a real-time online customer service
Hello. @fenghuizhuo,
Sorry to say that but we only provide our dedicated support on that platform, and our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and also we are facing higher then normal amount of support tickets because of the Plugins, Theme and WP update and our system works on ticket number query system, once your support ticket turns come you will surely get the reply of your support ticket, so please be patience.
Regards, P-THEMES.
If I just have a single product (with many color variations) can I build a store with this theme based on your single product demo? (shop demo 28)
Hello, @velasko,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can, you simply have to use the default variation of the WooCommerce, please watch this video:
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Hi I bought this theme a while back and it was used for my older website kknovelty.com but I changed the entire website and as well as the theme but now I want to use the theme for my other site. How can you transfer my license for my other site. Can you please update it for me. Thanks,
Hello, @oussamaterrab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I cant get sidebar navigation on mobile to work. Try to enable, disable, but dont get it. Some sugesstions ?
Hello, @ihelprs,
We have changed the design of the Mobile Sidebar Filter from Floating Icon to Flotation Text with Icon as showing in this screenshot: https://postimg.cc/hzbkqmQx
, and also please update the Theme to the very latest version and also plugins as well.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Just update plugin, fheme is always new, but still cant see categories from shop.
Hello, @ihelprs,
Please deactivate all the third party plugins and contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
How to enable order notes during checkout? It’s not there.
Hello, @dlovin,
In Porto WordPress by default it is already enabled, I have tested it on my test site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/bdy0Tngn
, I have also tested your site as well and it is appearing on your site as well as showing in this screenshot: https://postimg.cc/McwfGkrB
so it must be the cache issue at your end nothing else, and also please make sure that you are using the very latest version of the Theme and Plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired 17/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have imported Demo 21 using elementor Demo, but when the installation was done.. my site doesnt look like the demo.
Hello, @BJANE1988,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I am trying to update your theme to the latest version just released and it wont update. I get a pclzip error and unable to find end of central dir record signature. i then tried to manually update it and wordpress says it cant find the stylesheet.
Hello, @oachalon,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good morning,
I have installed demo number 34, but I would like to implement other parts of your other templates, such as the initial banner. It’s possible to do it? Otherwise what solution can I adopt? Thank you
Hello, @digimaticasagl,
You can use Porto Studio Functionality and Import any Demo any section on your site any page as per your requirements:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
When are you providing update to Slider Revolution 6.2.18 as earlier version not compatible with WP5.5. We cannot save slider files until this is done.
Hello, @xtopher,
You can always download the very latest version of the plugin from the below-given article and Install it manually on your site, this article has Revolution Slider version 6.2.14 and the 6.2.18 version has just released yesterday and we will test it with the Theme in deep and update the link in that article asap, so stay tuned…
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
We cant update WP 5.5 and save new sliders unless we have 6.2.18 !!
Hello, @xtopher,
It is not the Theme issue, I have just tested it at my end and it is working perfectly fine, please try once with deactivating all the third party plugins from your site and recheck after removing the browser cache, if this will solve your issue then please again activate all the third party plugins one by one and check back which one is creating an issue on your site.
OR
Once try with default Theme Twenty Twenty as well, just to make it sure that is the issue with our Theme or not?
And then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Its not a Theme issue. But your support said you were providing updated versions of Rev Slider as per your licence with them and earlier versions could not save correctly with latest WP5.5. Only 6.2.18 version is compatible with WP5.5. So in order to be editing the sliders it is not possible with earlier version on 5.5. There is a notice on Rev Slider website.
Hello, @xtopher,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Thank you but this link is for theme update and not Rev Slider plug in.
Hello, @xtopher,
Oooppsss, I am sorry yes that article was for the update of the Theme please use the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thank you. I can update WP and Revslider now. We got there in the end.
ok
Sound’s Good!!!
Hello! I see this error
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/*/wp-content/themes/porto/inc/functions/general.php on line 178
Hello, @Il_Picasso,
Please Login in to your site via CPanel and edit the file general.php under wp-content/themes/porto/inc/functions and change the { } braces with [ ] braces on line 178, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
https://snipboard.io/Cho6tx.jpg Why is the home for shop28 appears like this after importing the demo content?
Hello, @naserdtr,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I bought it from GPLPlus
Hello, @naserdtr,
Sorry to say that but we only sale our official Theme here on ThemeForest(Envato) others are fake, please purchase the Theme from ThemeForest(Envato) and then contact us we will help you in solving your issues.
Regards, P-THEMES.
They say it is legal? How on earth they can advertise it on google then if it is fake? Do you think it can have malicious code in it?
Hello, @naserdtr,
As I told you we only sale our product officially on ThemeForest(Envato), you have to purchase from here. That’s all…
Regards, P-THEMES.
Hi, I bought the theme still the same problem. please respond to my ticket soon
Hello, @naserdtr,
We have already replied your support tickets #99230 & #99227 with a proper solution, please check your support tickets replies and reply to your support ticket accordingly, please do not panic for support tickets here, you will always get the reply of your support tickets once its resolved.
Regards, P-THEMES.
Please provide some Thank and regards
Hello, @porto6,
Sorry to say that but we have not tested any of the third party plugins with the Theme for this reason officially so I am unable to suggest you on this, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello, I am installing the template by the alternative method since my hosting does not meet all the requirements. The installation is done correctly but when you go to the main page it does not look the same as the demo, the css does not load well. Would there be any solution?
Hello, @Glossygold,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
My reply to my last message
I do not understand why they do not simply unblock the IP you already know what my domain is, (for the license, you see my license with my username) other users with the same problem you removed the unlocking instantly … why to my make me take more steps?
Here’s a proof of what I say
https://themeforest.net/comments/24898537
https://themeforest.net/comments/23193920
https://themeforest.net/comments/23247000
https://themeforest.net/comments/24545536
https://themeforest.net/comments/23675607
https://themeforest.net/comments/23139682
users with the exact same problem, you guys instantly unblocked the IP. But you make me do more work and to solve this I must contact you in another way and pass my username and password to my website (I will not do it)
Hello, @samcoweb,
I am sorry but I was able to find other customers IP’s with their username and I was not able to find your’s with your username and that is the reason I have asked you to contact us, but I have checked with the support team and finds your IP and whitelisted it now, please check it now, I am sure you will not finds this issue anymore and please do not panic, we always try to help you with all means.
Regards, P-THEMES.
Can you please update/confirm compatibility with Wordpress 5.5? Not on the product page or in latest change log. Thanks.
Hello, @jedi7777,
Yes, the latest version of the Porto WordPress Theme is fully compaitable with the latest version of the WordPress 5.5, update it and enjoy using Porto WordPress
Regards, P-THEMES.
Hello,
It appears to be part of your theme that is not compatible with the new jQuery, see following error:
“jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
/wp-content/themes/porto/js/admin/admin.min.js: jQuery.fn.load() is deprecated"Hello, @jedi7777,
I am sorry but I am not able to replicate the same issue at my end on my test site, you can check with deactivating all the third party plugins one by one and try to read the below given threads:
https://wordpress.org/support/topic/jquery-warning-encountered-after-wordpress-5-5-update/
https://wordpress.org/support/topic/wp-v5-5-multiple-issues-resolution/
https://wordpress.org/support/topic/wordpress-5-5-missing-all-tools-from-text-editor-toolbar/page/2/
https://news.thewindowsclub.com/wordpress-5-5-update-breaking-wp-plugins-102282/
And I’ll also forward this to the development department for testing it in deep and if finds the issue solve it with the upcoming updates of the Theme.
Regards, P-THEMES.
The jQuery Migrate Helper from Wordpress shows the issue is with the depracted code I pasted for you. So I’m not sure what it has to do with any other plugin when it’s saying part of the code within the porto theme is depracted.
Hello, @jedi7777,
Is that error appears on your site console?
Regards, P-THEMES.
Yes. I see others reporting this same error also.
Hello, @jedi7777,
Ok, Can you please share your site URL and also can you please check once on our Demo site and also show me the URL where that issue appear on our Demo site?
Regards, P-THEMES.
I do not see the same error in the browser console on your demo site. I will open a ticket through your support page and sent the URL in a few minutes
Hello, @jedi7777,
Ok Sure…
Regards, P-THEMES.
Hi, we’re once again unable to update this theme, we’re receiving the error ‘your ip address is blocked as spam’. This happened 3 months ago and you whitelisted our IP address which fixed the issue. Why is this happening again?! To clarify, we’re not using this theme on multiple sites.
Hello, @casualbeavis,
Can you please contact us via our support system with your purchase code PDF file and WP Admin Login details so that we will check and solve that Ip issue for you on your site.
Regards, P-THEMES.
I want to update the Theme and it shows me this error: Your ip address is blocked as spam!!!
I currently have version 5.4.1 and I want to update to version 5.4.3, the web page I work on is the only one that uses that template with my PORTO license, I am on a shared hosting, I am not on a dedicated server. Can you help me ? Thank you (I know that I no longer have support but this is not support, that is something about the basic operation of the product)
Hello, @samcoweb,
Can you please contact us via our support system with your purchase code PDF file and WP Admin Login details so that we will check and solve that Ip issue for you on your site.
Regards, P-THEMES.
I do not understand why they do not simply unblock the IP you already know what my domain is, (for the license, you see my license with my username) other users with the same problem you removed the unlocking instantly … why to my make me take more steps?
Here’s a proof of what I say:
https://themeforest.net/comments/24898537
https://themeforest.net/comments/23193920
https://themeforest.net/comments/23247000
https://themeforest.net/comments/24545536
https://themeforest.net/comments/23675607
https://themeforest.net/comments/23139682
users with the exact same problem, you guys instantly unblocked the IP. But you make me do more work and to solve this I must contact you in another way and pass my username and password to my website (I will not do it)
Hello, @samcoweb,
I am sorry but I was able to find other customers IP’s with their username and I was not able to find your’s with your username and that is the reason I have asked you to contact us, but I have checked with the support team and finds your IP and whitelisted it now, please check it now, I am sure you will not finds this issue anymore and please do not panic, we always try to help you with all means.
Regards, P-THEMES.
