23249 comments found.
I noticed the Vertical tabs and Navigation tabs styles in https://www.portotheme.com/wordpress/porto/shortcodes/tabs/ But I did not find the corresponding setting in the porto tabs module (WPBakery Page Builder)
Hello, @Wings_Li,
We have used “Porto Tabs” for the “Horizontal Tabs” and “Porto Tour” Eemenet for “Vertical Tabs” as showing below:
Regards, P-THEMES.
Thank you, if you can mark the porto module names corresponding to different demos on the demo page, it will be very helpful to us
Hello, @Wings_Li,
Thanks for your suggestion, we will try to implement your suggestion with our future upcoming updates of the Theme.
Regards, P-THEMES.
Hello, @redan,
Please watch the below-given video I have created for you:
https://streamable.com/67pc1l
Regards, P-THEMES.
Hello I change my VDS server and IP now I can’t use theme in my new ip because I forgot deactivate before delete server and ip how can I Deactivate licence from old ip
Hello, @hadavim,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi I am using the WPbakery /construction/ theme, how do I set the header so it does not overlay and cut into the images in the slides. I just want the header on top and the image slides below. Thanks.
Hello, @leomark34,
Please edit your Home Page and scroll below you will find view options and under view options you will find “Banner Position” as “Behind Header” and you have to set it as “default” and it will solve your issue:
Regards, P-THEMES.
Good afternoon, I have just been working with the template and everything is fine in terms of operation and options, but I have had a problem that recharges my hosting resources. I transfer the report to you:
Hello ,
You are doing an INSERT in your WordPress _option table that needs a MySQL value to be increased to make it possible:
Error The size of BLOB / TEXT data inserted in one transaction is greater than 10% of redo log size. Increase the redo log size using innodb_log_file_size. ....
The problem is that this value is already at the recommended maximum and the size of the INSERT should be reduced, calculating there are more than 38 million characters and the simple sql line of the insert weighs about 37Mb.
From what I see it has to do with your theme and specifically with the porto_settings option:
WHERE `option_name` = ‘porto_settings’ performed by do_action (‘admin_init’), WP_Hook-> do_action, WP_Hook-> apply_filters, ReduxFramework > _ register_settings, ReduxFramework> set_options, update_option
You should consult with the support of your theme or with an expert to clean this field porto_settings from your twp_option table
There seems to be a problem with the “Porto Settings”, how could I remove or debug that field?
I have not added weird stuff or customizations. I will be very grateful for the answer you can give me.
Best regards.
Hello, if I delete the option “porto_settings” from my table “wp_options” in my MySQL database, will the problem be solved? That option is the one that has generated this inconceivable. Would I recreate it, or how can I restore it? Thank you.
Hello, @JH_1978,
Look to be very clear, this issue only occurs on your site, not on our Demo site, not on my test site and nor on any other customer site, it means the issue is not from our Theme otherwise it has to appear on all the customer’s sites, Is it make sense?
Now, It’s right, for you it is because of the “Porto Settings” as you debug, but what makes that query to run again and again with “Porto Settings”? this is the actual question?
The reason for this issue is a change in MySQL 5.6.20 as one could read in the changelog:
As a result of the redo log BLOB write limit introduced for MySQL 5.6, the innodb_log_file_size setting should be 10 times larger than the largest BLOB data size found in the rows of your tables plus the length of other variable length fields (VARCHAR, VARBINARY, and TEXT type fields). No action is required if your innodb_log_file_size setting is already sufficiently large or your tables contain no BLOB data.
You can read this thread:
https://stackoverflow.com/questions/25277452/how-to-configure-mysql-5-6-longblob-for-large-binary-data
https://github.com/docksal/service-mysql/issues/2
I suggest you, try to change the server and Install the fresh new WP and Install the Theme on it without any third party plugin or concern with your hosting provider on this issue, as this is not the Theme but your server issue and if you think deleting “Porto Settings” will solve your issue then take the complete backup of your site and go with it, if all the things went smooth, it will find, and if any issue occurs, you will have your site back up and you just have to run it, That’s all.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good morning, indeed, several inconveniences arose both in the consumption of resources by the staff and in the limitations and restrictions of the hosting. So I had to cancel the use of the template and replace it with another.
Before that, deactivate the license and I hope to be able to use it for later in another project, since I still find the PORTO options interesting and good looking, too bad I couldn’t use it as I would have liked.
I understand about their 6 months of technical support as I have other products purchased from Envato.
I will not bother you anymore with this matter.
Best regards.
Hello, @JH_1978,
If you have deactivated from old domain then yes you can use it in future.
Thanks for contacting us.
Have a great day 
hi, do you have a way to show the price only to register user？
Hello, @simple9966,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can set the “Select roles to see price” from Theme Options as per your requirements.
Regards, P-THEMES.
thank you for your reply. Does this theme have this feature? Or do I need to use third-party plugins? Because i don’t know how to change the code
Hello, @simple9966,
No need to use any third party plugin but this is the default feature of the Porto WordPress Theme as I show in my last reply with screenshot.
Regards, P-THEMES.
I contact your support.They change “offer ends in” to “you are a pig”.I just support they a example.Please tell me how to change it.
I need method…...
Hello, @fenghuizhuo,
1,2. Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
3. You can change it from the Theme language files as showing below:
https://postimg.cc/6896F5qShttps://postimg.cc/ft0MYVq3
Regards, P-THEMES.
How can I reduce the size of these images that shows on shop page?. I set the rows to show 12, but it only shows 4. Related product pictures are just too big. I adjusted images size in woocommerce with no result. All these big product images makes the site looks like a site for the blind. No professional looking. How can I reduce these display sizes?
Hello, @Fabekid,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hey, I purchased the theme a while ago, and activated it on a domain that I didn’t use, the old domain is no longer mine and the theme isn’t even there, now every time I try to activate the theme on my new website it tells me that “This code was already used in marseel.com” .. can you help me with this matter? Thanks
Hello, @palgeeks,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much =]
You’re Welcome!!!
Good morning, how do i add the filters button in the categories archive page and how do i add the sticky fixed menu that comes out in the mobile for the “shop1” demo? Thanks so much
Hello, @digimaticasagl,
You have to turn ON the “Show Sidebar in Navigation on mobile”, from Porto >>Theme Options >> General as showing in this screenshot:
&
Also, you have to set the “Filter Layout” as “Filter in Left & Right Sidebar” from Porto >> Theme Options >> WooCommerce >> Product Archives and it will work for you on mobile.
Regards, P-THEMES.
this image I can’t find it？Please find it,I want to exchange it.(I search it in the Category Banner,but i don’t find the background)
newoop.com
Hello, @fenghuizhuo,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Regards, P-THEMES.
I find the block.But I can’t find the url to insert the picture.
It’s a bug?
Hello, @fenghuizhuo,
It’s not a bug, but you have to change the image from row setting as showing below:
Regards, P-THEMES.
Hi there, before I buy your theme, 1- Is there a way to have a product promotion or coupon system with your theme? if yes 2- what you recommend from free plugins you tested? (or not free if there is no fee ones)
Hello, @hanounomar,
First of all, thanks for showing your interest in Porto WordPress Theme.
1. The site store functionality is provided by the WooCommerce and you can use the coupon system which is the default functionality of the WooCommerce plugin you can read more and all about it here:
https://woocommerce.com/posts/coupons-with-woocommerce/
https://docs.woocommerce.com/document/coupon-management/
2. You can try with any third party plugin which better meets your requirements, unfortunately we have not tested any of the third-party plugins with the Theme for this reason officially.
Regards, P-THEMES.
I’m having trouble importing demo elementor it-service, can you help me? show the error link below. 1. https://postimg.cc/7bY3qh3b 2. https://postimg.cc/p9JjHMyD
Hello, @rsetbrasiltecnologia,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, @welcome-store1358,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version”as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
Its work thank you
You’re Welcome!!!
i just want to ask. the slider revolution plugin included is free but no license key right? just to try? is it necessary to purchase one?
Hello, @ddeluna,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, I am working with the theme. There keeps a window popping up asking for the email address. How can I control this please? thanks, Naveen
Hello, @naveen73,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/11/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
What is the difference between the two of them
Hello, @fenghuizhuo,
One (style.css) is Theme Main CSS file and the other (style_rtl.css) is Theme RTL version CSS file.
Regards, P-THEMES.
Hi, I just updated to the latest version and my WooCommerce product filters don’t show up on mobile when I click the new filter button. I have all my filters in widget “Woo Category Sidebar” and it always worked, https://ibb.co/JrS963L
Hello, @Harvey02,
Please make sure that you have set the “Filter Layout” as “Filter in Left & Right Sidebar” from Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I’ve just installed the newest version of Porto with Shop 10 Elementor demo, but the landing page layout after installation is somehow corrupted.
Here is a fresh installation I am talking about: https://www.roccosport.sk/
Could you please assist what to do?
Cheers.
Matt
Hello, @Gumidzus,
I have just checked your site now and it is working perfectly fine at my end, please see the below given screenshots, It must be the cache issue at your end nothing else:
1. https://postimg.cc/FY3DtrqP
2. https://postimg.cc/xcWtFJsJ
3. https://postimg.cc/4n28VFV1Regards, P-THEMES.
Hi, P-Themes.
Thank you for your quick reply.
It was resolved with the newer version of your theme.
Keep up with the great work.
Best wishes, Matt
Sound’s Good!!! & You’re Most Welcome!!
Replace + with
Replace + with magnifying glass
Hello, @fenghuizhuo,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .porto-icon-plus:before {
content: '\f00e' !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
Regards, P-THEMES.
