23241 comments found.
I have purchased many licenses of this theme and I need to change the domain associated with two of my licenses. I have asked before for a way to do this and received no answer. You should make it so license used can reassign licenses to a domain.
Hello, @Kapa,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
its almost 12 hours since i raised request for two simple queries and there is no reply yet….....what kind of support is this?
Hello, @datapreter,
First of all, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I can see our support team already replied to your support tickets #99442 & #99443 around 12 hours ago with a complete solution. Please check your support ticket replies or in the spam folder.
Regards, P-THEMES.
Hello, small pre-purchase question from me. Do you support any quotation (“ask a quote” button on product page) systems/plugins? (that are integrated well and work well with the theme, and compatibility with flamingo would be perfect) Best regards!
In catalog mode in the theme.
Hello, @Flyfield,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested any of the third party plugin officially with the Theme for this reason and not there is any option in the theme for it, so you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Your Porto site support is down – This site can’t be reached. Your “fix” of bugs has made my site 15 seconds slower to fully load? The newsletter button is still not in line. There is nothing wrong with my coding : see my other site – www.adakzn.co.za and how smooth it is? Now www.showspace.co.za is full of issues since beginning of installing. Why do we have to rollback plugins and install from appearance. Since the installation Ive had problems!
Again – have re installed this theme from start for the last time now – look – some plugins do not load.
And now it says installation failed after I had to manually install those plugins in appearance? This theme does its own thing and is not working properly – http://www.showspace.co.za/wp-content/uploads/2020/08/Untitled-3.png
Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
PortoVersion: 5.4.3
And then when is does finally install – the same thing : A broken theme freshly installed? http://www.showspace.co.za/wp-content/uploads/2020/08/Untitled-4.png
Hello, @matod,
Really sorry for the inconvinianance, We have solved your issue and replied to your support ticket #99520, Please check your support ticket reply and reply to your support ticket accordingly…
Watch this video:
https://streamable.com/ziicw4
Regards, P-THEMES.
site url : shonamoni.com
I just purchase the theme and setup it. Install all the necessary plugins and import demo content for shop23 . But home page and shop page are not working 
Hello, @ashickurnoor,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
registration form is not appearing for my website. www.noormart.pk
Hello, @neumanc,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i installed the theme, all plugins and import the demo content. but the site is looking different. how can i fix it?
my site: https://bit.ly/2E9re54
Thanks!
Hello, @besmile,
This is not the Theme issue but your site SSL certificate issue: https://postimg.cc/NKxs7sS2
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
In recent update you added a new feature: + Added: a function to display sticky bottom nav bar on mobile, please share documentation how to use this feature
Hello, @ZarTech,
You can turn it ON from Porto >> Theme Options >> General as showing below as per your requirements:
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Please advice.
How can I use the whole demo number 4 content and look with the colour (orange), header and footer of demo number 21?
So I would like to use the header and footer of demo 21 only while everything else is demo 4.
Please let me know if this is possible and how.
Thank you as always.
regards,
Hello, @naarwebz,
No by default this is not possible, you have to create the Footer and Header by yourself, OR Import the one Demo on your main site and the second Demo on your test site or local site and copy the Footer and Header from one to another one, for that you need to use the license for testing purpose and for that please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello,
Thank you for the advice. It worked.
Regards,
Most Welcome!!! 
A similar question about the style of the porto heading module
As shown: https://postimg.cc/rRyfrmRb https://postimg.cc/SnYD8HjyI did not find the settings of these two styles in the [porto heading] module
Hello, @Wings_Li,
Please contact us via our support system with those screenshots, so that we will share the complete code of that complete page with you and then you simply have to create the new page and copy and paste the given code to it, and you will finds all the possible styles of that element, then edit and use any one as per your requirements.
Regards, P-THEMES.
how to remove pop-up newsletter at home page? porto shop 1
Hello, @rekayasaengineering,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Google is disapproving all variable products because of price. for example Product A is in range of 100-200 with variation X as 100 and variation Y as 200. Google disapproves it stating it has lot of prices ??
Hello, @tjain91,
I am sorry but this is the default functionality of the WooCommerce and all the store sites in the World, Google will not disapprove anything because of this, You can check it with the default WordPress Theme and you will finds same behavior, so it makes clear that this is not our Theme issue, please try to Google it on contact WooCommerce support for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I noticed the Vertical tabs and Navigation tabs styles in https://www.portotheme.com/wordpress/porto/shortcodes/tabs/ But I did not find the corresponding setting in the porto tabs module (WPBakery Page Builder)
Hello, @Wings_Li,
We have used “Porto Tabs” for the “Horizontal Tabs” and “Porto Tour” Eemenet for “Vertical Tabs” as showing below:
Regards, P-THEMES.
Thank you, if you can mark the porto module names corresponding to different demos on the demo page, it will be very helpful to us
Hello, @Wings_Li,
Thanks for your suggestion, we will try to implement your suggestion with our future upcoming updates of the Theme.
Regards, P-THEMES.
Hello, @redan,
Please watch the below-given video I have created for you:
https://streamable.com/67pc1l
Regards, P-THEMES.
Hello I change my VDS server and IP now I can’t use theme in my new ip because I forgot deactivate before delete server and ip how can I Deactivate licence from old ip
Hello, @hadavim,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi I am using the WPbakery /construction/ theme, how do I set the header so it does not overlay and cut into the images in the slides. I just want the header on top and the image slides below. Thanks.
Hello, @leomark34,
Please edit your Home Page and scroll below you will find view options and under view options you will find “Banner Position” as “Behind Header” and you have to set it as “default” and it will solve your issue:
Regards, P-THEMES.
Good afternoon, I have just been working with the template and everything is fine in terms of operation and options, but I have had a problem that recharges my hosting resources. I transfer the report to you:
Hello ,
You are doing an INSERT in your WordPress _option table that needs a MySQL value to be increased to make it possible:
Error The size of BLOB / TEXT data inserted in one transaction is greater than 10% of redo log size. Increase the redo log size using innodb_log_file_size. ....
The problem is that this value is already at the recommended maximum and the size of the INSERT should be reduced, calculating there are more than 38 million characters and the simple sql line of the insert weighs about 37Mb.
From what I see it has to do with your theme and specifically with the porto_settings option:
WHERE `option_name` = ‘porto_settings’ performed by do_action (‘admin_init’), WP_Hook-> do_action, WP_Hook-> apply_filters, ReduxFramework > _ register_settings, ReduxFramework> set_options, update_option
You should consult with the support of your theme or with an expert to clean this field porto_settings from your twp_option table
There seems to be a problem with the “Porto Settings”, how could I remove or debug that field?
I have not added weird stuff or customizations. I will be very grateful for the answer you can give me.
Best regards.
Hello, if I delete the option “porto_settings” from my table “wp_options” in my MySQL database, will the problem be solved? That option is the one that has generated this inconceivable. Would I recreate it, or how can I restore it? Thank you.
Hello, @JH_1978,
Look to be very clear, this issue only occurs on your site, not on our Demo site, not on my test site and nor on any other customer site, it means the issue is not from our Theme otherwise it has to appear on all the customer’s sites, Is it make sense?
Now, It’s right, for you it is because of the “Porto Settings” as you debug, but what makes that query to run again and again with “Porto Settings”? this is the actual question?
The reason for this issue is a change in MySQL 5.6.20 as one could read in the changelog:
As a result of the redo log BLOB write limit introduced for MySQL 5.6, the innodb_log_file_size setting should be 10 times larger than the largest BLOB data size found in the rows of your tables plus the length of other variable length fields (VARCHAR, VARBINARY, and TEXT type fields). No action is required if your innodb_log_file_size setting is already sufficiently large or your tables contain no BLOB data.
You can read this thread:
https://stackoverflow.com/questions/25277452/how-to-configure-mysql-5-6-longblob-for-large-binary-data
https://github.com/docksal/service-mysql/issues/2
I suggest you, try to change the server and Install the fresh new WP and Install the Theme on it without any third party plugin or concern with your hosting provider on this issue, as this is not the Theme but your server issue and if you think deleting “Porto Settings” will solve your issue then take the complete backup of your site and go with it, if all the things went smooth, it will find, and if any issue occurs, you will have your site back up and you just have to run it, That’s all.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good morning, indeed, several inconveniences arose both in the consumption of resources by the staff and in the limitations and restrictions of the hosting. So I had to cancel the use of the template and replace it with another.
Before that, deactivate the license and I hope to be able to use it for later in another project, since I still find the PORTO options interesting and good looking, too bad I couldn’t use it as I would have liked.
I understand about their 6 months of technical support as I have other products purchased from Envato.
I will not bother you anymore with this matter.
Best regards.
Hello, @JH_1978,
If you have deactivated from old domain then yes you can use it in future.
Thanks for contacting us.
Have a great day
hi, do you have a way to show the price only to register user？
Hello, @simple9966,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can set the “Select roles to see price” from Theme Options as per your requirements.
Regards, P-THEMES.
thank you for your reply. Does this theme have this feature? Or do I need to use third-party plugins? Because i don’t know how to change the code
Hello, @simple9966,
No need to use any third party plugin but this is the default feature of the Porto WordPress Theme as I show in my last reply with screenshot.
Regards, P-THEMES.
I contact your support.They change “offer ends in” to “you are a pig”.I just support they a example.Please tell me how to change it.
I need method…...
Hello, @fenghuizhuo,
1,2. Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
3. You can change it from the Theme language files as showing below:
https://postimg.cc/6896F5qShttps://postimg.cc/ft0MYVq3
Regards, P-THEMES.
How can I reduce the size of these images that shows on shop page?. I set the rows to show 12, but it only shows 4. Related product pictures are just too big. I adjusted images size in woocommerce with no result. All these big product images makes the site looks like a site for the blind. No professional looking. How can I reduce these display sizes?
Hello, @Fabekid,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
