19018 comments found.
How to make a gallery like this: https://themes.muffingroup.com/be/video2/portfolio-item/class-aptent-taciti/
Hi,
this is not a gallery 
This is single portfolio page built with Muffin Builder. If you want to build similar single portfolio pages, during portfolio item editing, under Portfolio Item Options section, you have to select Builder template from dropdown list—> https://prnt.sc/u3abtr
Best regards,
Muffin Group team
Hello, there was an error when I tried to import “Store” Pre Built (https://themes.muffingroup.com/be/store/). The error screenshot is here: http://namachoco.vn/upload/Error_Screen_Shot.png The system status screenshot is here: http://namachoco.vn/upload/System_Status_Screen_Shot.png Can you help me to solve it? Thanks.
Hi,
please send us private message via contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look on it as this is server issue which has nothing to with the theme itself. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I’ve sent you a message via a http://themeforest.net/user/muffingroup#contact
Thanks, we will respond as soon as we check.
After the last update, my product titles HTML text isnt shown anymore on the product pages itself. But on the overview page (product carousel).
Did you change something that HTML Code isnt allowed anymore on product titles?
Hi,
please send us all necessary details, including link to page where titles disappeared, privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may take a closer look on it as we did not changed anything here. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I’m having a few major issues since updating to WP 5.5. I can no longer use the text editor on my pages/posts. It only allows me to use visual editor. Envato Market Plugin is also not working and even though it says I can update the theme it won’t do anything when I click on “Update Available”.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Our website made in betheme but the person who designed is not traceable.
I want to add WooCommerce and the demo pages related to WooCommerce with product image, will you support me to do it.
I will purchase a new license as we don’t have the old one.
Hi,
not really sure if we understand your question. Do you want us to customise your personal website according to your needs? Or maybe you want to install one of BeTheme pre-built websites that has WooCommerce installed and you want it to look the same on your site?
Best regards,
Muffin Group team
no, i installed your https://themes.muffingroup.com/be/store/ but not installed woocommerce and the products data, now i want to install the woocommerce and product data. Thats why i am asking will you help me to install woocommerce and products on my website and it works like in your demo but the no problems or issue occured to my existing website
Ok, all is clear now. However, as you can see, there is no “Purchased” label next to your nickname what means you did never bought the license for this theme using current TF’s account. If your client bought it, tell him to create account on support forum and post your questions there and our dedicated support team, will help you for sure.
Great, thats what i want. The person who design my website is not in touch but i will buy the new license in this weekend and then email you for support. Your support sentence really satisfied me that your support team will help me for sure. I really appreciate
Yes, we will of course.
i purchased the theme. please let me know where i can send you the message of what support i need.
i am trying to post my question in support forum but when i typing the block page comes.
hi
i purchase the licence as discussed and i hope you will support me.
go to my website pelleclassics.com, it is using betheme below 17 version and i need the below support from you but make sure MY WEBSITE DO NOT DISTURB, i want to add more features.
1. Update the theme but the developer change the folder name and i request you to please update the theme wihtout disturb any of custom css or files.
2. Setup WooCommerce and add product and wocommerce related pages as in your demo https://themes.muffingroup.com/be/store
3. the demo products and product pages works like in demo
4. do not setup / edit other pages which already created and make sure my site will not disturb.
where i send you the spanel credentials.
If you have any query please feel free to ask me
Please send us WordPress dashboard access, along with all necessary info and details, privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look. Please do not forget to let us know in a message, what for this access is.
sent please check email
Thanks, we will respond as soon as we check.
I want to transport my danielapaz.com.br/website to danielapaz.com.br. But it’s a mistake no wp-admin.
Hi,
what “mistake” do you mean? Please explain.
Best regards,
Muffin Group team
Hello,
Why do we no longer have the color preview in the “colors” Option Theme Since version 5.5 of Wordpress?
Thank you !
Hi,
Because you faced with such a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
Above steps should help you a lot.
Best regards,
Muffin Group team
I installed the theme but when i try to edit the page using wp bakery builder i am not able to edit it. pls solve.
Hi,
please provide more details about the issue you’ve faced with like:
1. Are you able to work on Muffin Builder?
2. Are you able to edit/manage content and it does save in the back-end but changes does not apply in front-end? Or maybe you are able to manage content with Muffin Builder but when you save changes, it reverts back to same content as before change?
Best regards,
Muffin Group team
Hi, I have two questions.
1:Is it possible to hide additional information on the product page?
https://druis.ie/product/black-abstract/2: Is it possible to hide “showing all results _____ Default sorting?
https://druis.ie/shop/Thanks!
Hi,
1. Additional Information tab comes by default with WooCommerce itself. To get it rid off, you have to use child theme. For more details, please check https://docs.woocommerce.com/document/editing-product-data-tabs/
2. You can remove it by using the following custom css:
.shop-filters {
display: none;
}
Best regards,
Muffin Group team
Got all that sorted, appreciate the quick response.
Thanks
You are welcome!
I want to patronize my footer on every page is possible?
Hi,
can you provide an example of what you would like to achieve? Not really sure about that.
Best regards,
Muffin Group team
I want to increase my mark on the headboard. is it possible?
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
The logo is too small. I want a raise
To increase logo size, please go to BeTheme Options > Global > Logo section and there is an option to set height for the logo.
Good Day, We are using the Header Builder Plugin. Our site is boxed but the sticky menu is full width. How do we get it boxed because there is no feature in the plugin that allows it to be boxed?
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Its for the entire website but here are some links
http://169.239.217.30/~cognativeedge/ http://169.239.217.30/~cognativeedge/about/ http://169.239.217.30/~cognativeedge/blog/ http://169.239.217.30/~cognativeedge/covid-19-the-future-of-society-masssense/Thank you. From what we see, you did not checked Boxed Sticky Header (for layout: Boxed) option under BeTheme Options > Header & Subheader > Header section and that’s why sticky header is not boxed as layout—> https://prnt.sc/u248ax
We are using the Header Builder Plugin as per the screenshot. It disables the Header Option in Betheme’s
https://prnt.sc/u24c14You’re right, this option is unavailable for Header Builder at this moment. So far, nobody did not reported the lack of this option in Header Builder but we will consider your suggestion while future updates of course.
Hi there, recently built a website with your template, and out of nowhere, while editing a page, the “Page Options” has relocated to the sidebar. I can’t get the page options to main section, please help thank you
Hi,
yes, we know about that. WordPress has moved all custom fields to the sidebar after recent update. All you have to do is grab Page Options and drop them under default WP editor
Best regards,
Muffin Group team
I am trying to update the 404 temp and it is not responding. Can you assist?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, Betheme. Please change the language file name to correct. The file name in theme folder is uk_UA.po has an incorrect name for the Ukrainian language. Correct uk.po and uk.mo. After the update, the language files are constantly missing. you need to manually rename uk_UA.po uk_UA.mo to the correct uk.mo uk.mo Please fix this.Thanks
Best, Paul
Hi Paul,
in many places in web, there is information about uk_UA locale name. Also, so far we did not get even one message that the file name of the Ukrainian language is wrong. We will sort it out with next update but to be honest, this is very weird that so far nobody did not mentioned about it.
Best regards,
Muffin Group team
Hello please on my website the images are blur and not clear but when i click on it to view it, it become clear. please how can i make it clear on page load rather than on click. Thanks.
Hi,
if images are blurred, it means you set wrong sizes for WordPress media. For more details about fix, please read this topic where we explained what to do exactly.
Best regards,
Muffin Group team
Thanks for your great work! When I bought this theme, I tried to use it on one of my site but desinstalled it. Later, I try to use it on another website but it told me that i am already using it on a previous website as theme. How to do. Let’s know that i am not using it anymore one the first website, it had been desinstalled. Please help me to use it on my new website.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Morning dear all. Please tell me: is this Theme available for life ? If no, how to do it ? WR nCause I would use it for many websites ! WR
According to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
De qué sirve que tenga 500 sitios pre-saved si solo se puede usar con un solo dominio
Hi,
we do support in English language only so please use English as the only one if you have any questions. Some of us does not speak other language and every message have to be understandable for each team member.
Thanks for understanding
Best regards,
Muffin Group team
My server version i s usig PHP 7.3.6. In the moment I install BeTheme.Zip and activate it…it makes an error in my page. Please, help
Hi,
please download the most recent version from Themeforest and replace existing /betheme/ folder on server with files downloaded from marketplace. This will help
Best regards,
Muffin Group team
helo sir… i want to purchase your theme but i want to use it on many websites… is there any possibility we can use it on many websites according to our needs
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
