23249 comments found.
Hi Porto… as per the image a product is added to Porto 35 but the cart amount is stiil 0,00… How solve this?
Hello, @unoserver,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
Thank you for the response… How do I remove that once is useless for our purpose?
Hello, @unoserver,
You have to remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements as showing below:
Regards, P-THEMES.
Please how do i disconnect this theme from my website?
Hello, @tommysyn,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, I mistakenly renewed the support for this theme but it is an error. Can I get a refund please? How do I go about it?
Hello, @tommysyn,
Sorry to say that but this is not in our hand you should contact Envato for this on this, they will help you.
Regards, P-THEMES.
We have purchased Porto 2 years ago and support expired. We want to ask, if we renew support, can you help us with the speed optimization ? When running Google Page Speed test, on mobile, we get over 10 seconds.
We have used a Porto demo, which we customized, added some more plugins etc. We installed all the optimization plugins you mention in the Porto theme documentation on your website. Despite all our efforts, we get a score of 20-25 from Google Page Speed for mobile. And Google suggests to Minimize main thread work and to reduce javascript.
We thought maybe the fault lies with other plugins that we use. So we tried to download your Demo Shop 18, made absolutely no changes to the files as they came from you and added no extra plugins then the one the demo asked for, uploaded the files to the server, tested with Google Page Speed test and got a very low grade on mobile (score 32). If even with the exact demo from your website the score is low, then maybe you did some optimization which are not mentioned in the Porto documentation (which we read completely).
If we renew support, can you help us figure out if the problem comes from the theme or not ? Or maybe this is the maximum score we can get with Porto and we should be happy with it ?
Please let us know if we should renew support and discuss this issue further.
Hello, @mishki,
Sorry to say that but the Speed of the site is not covered in the Theme Support Policy because it requires extra Customization.
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hi, After importing demo site, the layout is not proper, all content is there, but it is not arranged well as in the demo site. Tried to create support ticket, but unable to create support account. Please help.
Hello, @heidelbergmedical,
Your site is on Maintainance Mode, Please turn OFF the Maintainance Mode from your site and share the URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Active now. Please check
Hello, @heidelbergmedical,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
Thank you very much, that worked. So is it the problem with Elementor? Will there be problem if we use WPBakery?
Hello, @heidelbergmedical,
Sound’s Good!!, Yes, its issue with Elementor and we are working on this with Elementor Support and it will be fixed with future upcoming updates of the Theme and plugin, so please be patience till that.
Regards, P-THEMES.
Purchased the licence and downloaded the porto theme file. Its missing CSS files and can not be installed. Their support area is also not working and we are unable to submit support ticket. Very bad experience.
Hello, @AdeleCorp,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/Ppywqyf6
, It must be the cache issue at your end nothing else.
And if you are unable to contact via our support system, then please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and create the support account for you.
Regards, P-THEMES.
I am not able to install the needed plugin
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hello, @rockwithya,
Please delete the old version of the plugin from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site it will work for you:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/10/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good day Porto
I have send a request on the porto help forum – 18th – please can you assist urgently…...
The cart is forever turning – people cant buy online…...
Hello, @charlescheng719,
I have just confirmed from the support department and they said they already replied to your support ticket #99493, please check your support ticket now and reply to your support ticket accordingly, please do not ask here for the support tickets.
Regards, P-THEMES.
Hi ;
My page opens too late. The methods I applied did not work. I did the following operations but didn’t get any results. My site is still very slow. The hosting company says the problem is software.
Speed Optimize Wizard
EWWW Image Optimizer
WP Super Cache
Fast Velocity Minify
Hello, @yildiz86,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/anatoliaparts.com/9f5Vktzf
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Dear Porto, we have something to see a currency switcher ? I have an online shop and clients want to see the their currency. (by default I have euros). Or any 3rd party recommended ?
thanks Joaquim
Hello, @Joaquim_,
Please read and follow the instructions written in this article on point # 6.
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
Regards, P-THEMES.
test
can i use the ‘Landing Page’ page in Envato when i buy the porto theme .., Or can I just use the demo pages ..! I would appreciate it if you could answer .., best regards .., good work …
Hello, @neseliharun,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have such Pre Built Demo, You have to create the same page using Porto Elements.
&
You can check all our Pre Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hello, @hammerklavers,
Can you please contact us via our support system with your site WP-Admin Login details and FTP login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello,
Please advice.
I would like to use the website’s backend and the theme in English as it is, but the woocommerce frontend in Dutch.
Or simply have additional dutch woocommerce option while the theme is in English.
Thank you.
Best wishes
Hello, @naarwebz,
You can try it with WPML, but before purchasing the plugin, please ask plugin Author the same question, whether is it possible with plugin or not, and if the reply will be yes, then purchase and use the plugin with the Theme with the help of plugin support.
Regards, P-THEMES.
Thank you for your reply.
I had a chat with them. Please see their response. https://monosnap.com/file/mlfAZ9QzSkMR7xuLG92eMpbLhIRlroIs there a Dutch language file for Porto? if yes can you please send the link.
Thank you.
Hello, @naarwebz,
You can translate the Theme in any language as per your requirements using Loco Translate plugin by following the below-given article and then download those languages files onto your computer.
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
Hello,
ok thank you
Most Welcome!!! 
Hi there,
Can you please let me know do your theme provide compare products functionality? I’ve not found anything about comparing functionality on your demos. I’ll be waiting for your response.
Best Regards
Hello, @HN_,
First of all, thanks for showing your interest in Porto WordPress .
No, Sorry to say that but there is no such compare functionality for now, we will try to add the functionality in our Theme with future upcoming updates of the Theme.
So now, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello. Your latest Porto Functionality makes the WP Bakery stop working in backend. Please Fix it asap. Your theme is useless in this way.
Hello, @ClaudioFichera,
Sorry to say that but there is no such issue with the Theme, The issue is only on your site.
Please do the following debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I already did all those 5 steps.
By looking at console, it reports this error: Uncaught ReferenceError: wpColorPickerL10n is not defined color-picker.min.js:2
It seems that it’s something related to 5.5 version of WP and I applied a workaround on functions.php file on my child theme.
Hello, @ClaudioFichera,
Yes, This is not our Theme issue but this is WordPress 5.5 issue, please read the below-given thread:
https://wordpress.org/support/topic/help-wordpress-5-5-update-crashing-elementor-color-picker-issue/
Regards, P-THEMES.
Hi there, I would like to ask you if you recommend and help in installing any of the Product Tracking Plugins?
Hello, @hanounomar,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested any of the third-party plugins for Tracking, you can try with any third party plugin with the Theme which better meets your requirements.
Regards, P-THEMES.
Is it possible to add hotspots? how to enable bottom sticky navbar from Shop Demo 1 in other demos?
Hello, @rokingkamalesh,
First of all, thanks for showing your interest in Porto WordPress.
You can try with any third party plugin for hotspots which better meets your requirements, and you can turn ON/OFF the bottom sticky navbar from Porto >> Theme Options >> General as per your requirements: https://postimg.cc/3WZt1JpP
Regards, P-THEMES.
hi, can i use this for only one domain, or multiple domains. thanks
Hello, @ebenasare,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can only use the single license of the Theme on single site/domain, This is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi ; I will have questions about editing the menu.
1. I want to add an icon to the Woocommerce category menu.
2. I want to make the Woocommerce category menu as in the picture below.
https://i.hizliresim.com/oo4Nsx.jpgHow can I do these? I’m waiting for your help.
Hello, @yildiz86,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, P-THEMES.
Hi;
I think I was misunderstood. How is the icon added to the store category? How can I change the menu view?
Shop Page Categories :
https://i.hizliresim.com/bQwCzj.jpgThe desired appearance to be made:
https://i.hizliresim.com/oo4Nsx.jpgWooCommerce / Products / Edit category
Hello, @yildiz86,
I am sorry for the misunderstanding of your issue, you want to set the icon beside the Categories in Product Categories Widget on Shop/Category Archive pages right?
If yes, then I am sorry there is no such option in the Widget to set the Icon beside every single Category, This requires Customization.
OR
You can try with Custom CSS and set the Icon as per your requirements, and you have to paste the Custom CSS code under Porto >> Theme Options >> Skin >> Custom CSS and it will work for you, please watch the below-given video I have created for you.
https://streamable.com/k0ed4r
Regards, P-THEMES.
Thank you very much for your interest and relevance.
You’re Welcome!!!
We purchased Porto. When you select variations, the first variation does not highlight. Users will think that it is not selected. Then when you select other variations there is a wheel that just spins for some of the products but not all of them.
I tried creating a support ticket but never got the registration email. Very displeased. The most basic functionality does not work with your theme.
Hello, @rgelhausen,
Can you please share the Theme purchase code PDF file via our email newsmartwave@gmail.com so that we will create the support account for you.
Regards, P-THEMES.
Hi
I have an issue need your help with porto portfolio Ajax Load on Modal links and porto share doesnt work on click
Hello, @halmatcs4,
Please do the following debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
solved thank you so much for great support , Kaswara Modern VC Addons plugin was caused this issue
Most Welcome!!!
