Hello ionette,
could you show me your real site please? If the code above is the exactly the same you have on your page, I can see some errors in it, something missing in few words, and that’s strange. Otherwise, if the code above is just an example of multiple casual pastes, I can only say that I need to see if you have fatal errors somewhere in the code.

Let me know, best

Thanks for your reply. This code is just an example of what I see on the backend editor of a page. On frontend it’s ok. What can I share with you so you can see the errors ?

Hi ionette! As for the documentation the problem can be only related to cache, if you updated everything (and you don’t have any other extra plugins) you need super sure to have delete any kind of cache (from browser, to server, to possible extra services like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858

Hello robdeighton
could you provide the site URL as well? Nobody else has reported this kind of issue so far, so we need more clues if possible.

Best

Hello, it’s just a staging site here: http://oceanbusiness2020.divcomstaging.co.uk/

Thank you! What value has you set for the menu width on your Theme Options here https://undsgn.d.pr/tI8XT3 ? And does the problem persists if you switch the child them off?

Let me know, best

Hi TwoPeace! If you updated both the theme and required plugins you need to be sure to clear of the cache (since the error you have now is related to cache not updated). Please consider any kind of cache, from the browser cache to possible server cache or possible extra services cache like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858

Thank you for your reply.

I tried everything and the results were the same.

In addition, I also tried the following, but the result did not change.

How do you fix it?

Thank you in advance.

Hi TwoPeace! Probably you have some extra plugins that produce a JavaScript error with the latest version of WordPress. We can only confirm that if you use the latest version of Uncode and packed plugins everything works as expected.

Hi Barabasis! We replied to your private email.

Hi uptospeed! As you can see from our demo with Albume Gallery this is the expected behaviour: https://undsgn.com/uncode/homepages/portfolio-albums/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I don’t have those audio controls on Chrome.

Hello,
sorry, we have just checked on Chrome for Android and can’t see any video at all: https://undsgn.d.pr/r4Urvw Have you changed something?

Nope. Nothing changed. I’m sometimes seeing that error message too, so that’s another issue I need to raise with you…. The embedded video sometimes doesn’t load.

Hi mikereff! Yes if you purchase a valid license you can use these data to update the theme or to open a private ticket (not sure from what version you need to update). In case you can request support from here: https://support.undsgn.com/hc

It currently has version 2.2.6 installed, I really just need to update the visual composer plugin as the content is not displaying on some of the pages. Hoping I can just purchase the license, make the update and all be good.

Hi mikereff! All users that are using the latest version don’t have problems.

Hello and thank you for your interest.
Not sure to understand though: are you asking if we are planning to include Youzer among the premium plugins coming with the theme (in this case the answer is no, sorry) or if Youzer is compatible with Uncode? In this case I’m sorry but we have never tested it and we don’t know it… there are literally thousands of plugins out there and it’s not possible to test compatibility for all; Uncode is compatible with the most popular plugins.

Best

Yes, I downgraded to Wordpress 5.4.1 and now I see the WPbackery from your theme.

Hello,
if you updated your WordPress version you need also to update Uncode to the latest compatible version that is all dedicated to the compatibility with the WordPress 5.5:

• https://support.undsgn.com/hc/en-us/articles/213454129
• https://support.undsgn.com/hc/articles/214001205

The compatible update is out from a couple of weeks and it perfectly fix all the possible problems with WordPress 5.5, just make sure to clear all your caches and disable possible out of date extra plugins: https://support.undsgn.com/hc/en-us/articles/360011829858

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello!
This snippet changes the behaviour of all Owl Carousel across the site and disable the stop on hover:

(function( $ ) {
    $(document).ready(function($) {
            var $carousels = $('.owl-carousel');
            $carousels.each(function(){
                var $carousel = $(this);
                $carousel.data('owl.carousel').settings.autoplayHoverPause = false;
                $carousel.trigger( 'refresh.owl.carousel' );
            });
    });
})(jQuery);

Put this snippet into “Theme Options > CSS & JS > Javascript. (If you need to better target the selector, I’m sure you’ll know how to do it.)

Best

Awesome, thanks very much!!

You’re welcome! I remind you that if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello and thank you for your interest.
Please consider that we, as authors of the theme, are not the ones who decide on licensing: we follow the rules imposed by Envato, which requires that a license corresponds to one final site only. Here you will find all the information explained in detail: https://themeforest.net/licenses/standard

Best

Hello,
sorry for the issue, however, if init.js must be taken out from the file concatenations and can’t be put at the end of the dom, app.js can be concatenated and moved as you prefer. The file init.js allows users to see the layout immediately ordered without waiting for the complete DOM loading, since init.js executes some functions each time the browser renders one single row of the layout.

More info about performance are here: https://support.undsgn.com/hc/en-us/articles/115004168269

I’m not sure to understand, though, what relation there is between delay some files and the content editor. Maybe are you talking about the Frontend Page Builder? In that case you should disable the tool you mentioned when you are on the Frontend Builder.

Let me know, best

Hi sabbirsarder565! We are sorry but we don’t understand this comment…

Hello Kuprsintez,
very strange issue. Does it happen with the a basic theme as well (like Twenty-Twenty)?

Anyway, I recommend to open a ticket in our Help Center https://support.undsgn.com/hc and provide there your site details, so we’ll be able to check your installation and support the solution privately! Thank you!

Hello,
I’m sorry, that the only behaviour available for the Uncode breadcrumbs, at the moment. We are working on a new module that allows to use WooCommerce native breadcrumbs as well (we’ll release it with the next “major” update), but at the moment the only way is to overwrite the function uncode_breadcrumbs() you can find in uncode/partials/elements.php.

Best

Thank you for your explanation!

Thank you for the confirmation!

Hello,
with our “Adaptive Images” system, the images are loaded to fit the best solution for the device of the final user, so you have to make sure to upload an original image that fits the most popular screen resolutions. However, our suggestion, is to use images with a width between 1920px and 2880px max, this means with a height between 1200 and 1800 pixels.

Best

Thank you!

You’re welcome.

Hello, please to get support please use the same account you use to purchase the theme. However, your problem seems to be due to the fact you haven’t updated the theme and the plugins as well. Get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice

Hello!
No sorry, Uncode only offers what advertised on the demo.

In particular: Behance uses an advanced function that displays via AJAX only some selected parts of the portfolio page, without repeating the header, the menu, the footer etc. It would be a nice feature, but in a WordPress theme must be planned very carefully because it must be able to support within itself any type of shortcode or module a user decides to put into it. We will certainly consider the idea, but at the moment we do not have integrated solutions that satisfy this request, sorry.

No problem, thanks though!

You’re welcome!

Hi, Thanks for replying so swiftly. On my friends one it was only appearing on the front end. Does it require an additional plugin?

I just texted him and he had wireframes, wp bakery and core installed, does it require any more than that for the backend to work?

No, if the frontend editor works, the backend editor must work too. The problem could depend on the fact he has updated to WordPress 5.5 and still runs old version of other things. Only Uncode 2.2.8.4 and Uncode Core 2.8.2.3 are fully compatible with WP 5.5

However, just tell him to contact us.

Best

Thank-you I will tell him!

Hello stictsr,
I’m sorry, but we obey Envato’s rules, the licensing policy depends on them and we just comply with it. Every license must therefore be properly purchased and registered.

You can find more info about licenses here https://themeforest.net/licenses/standard and also links to send a request to Envato directly.

Best