23241 comments found.
Hello, Even after disabling ‘Show Excerpts’ option it is still showing the excerpts in Blog Archive page https://prnt.sc/u5fcjh . Please fix in next update
thank you
Hello, @vijay1991,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/k66bCYMw
, it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
No it is not working I enabled the ‘Excerpts’ option and set 20 words. that is the reason it is showing few words.
But When I completely disabled it is not working. Of course I disabled all possible caches.
Thank you
Screenshot with enabled: https://prnt.sc/u5i80h and screenshot with disabled: https://prnt.sc/u5i8gy
Also how can I edit this icon like changing the size, icon and position, As it is in the way of the readers while reading a blog post. It is not giving good impression with it’s location.
Also Can you please make a single blog post template like this in screenshot: https://prnt.sc/u5icqs as it is very popular for all professional bloggers ex: https://prnt.sc/u5ie0r here is another ex: https://prnt.sc/u5if0s When you look at any professional they are using same type of structure as it is more readable.
I our theme when I try to do so it is too wide and doesn’t look good. So for now I switched to with sidebar template.
Last time when I suggested some changes you made them and really appreciate for that. Hope you’ll consider these changes as well. I am just trying to make porto from much better to best theme.
Thank you
Bye the way the icon I am talking about in second paragraph is this one: https://prnt.sc/u5ip4i Sorry forgot to add screenshot.
Just found that there is some issue with spacing between comment form and footer. I can add CSS in custom css but I should send you to have a look at this: https://prnt.sc/u5iuiz
thanks
Please ignore last message. ””””Just found that there is some issue with spacing between comment form and footer. I can add CSS in custom css but I should send you to have a look at this: https://prnt.sc/u5iuiz
thanks”””“
Hello, @vijay1991,
Please do the following debugging processes one by one, I am sure it will help you in solving your issues:
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hello, @simoszkyriakides,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/zL3N29pt
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hello check https://to-paketo.gr/product-category/akrilika/
i did purge all cache but if you see in some categories issue is there
Hello, @simoszkyriakides,
Yes, you are right, please contact your hosting provider and ask to turn ON the debug mode of your site and the error will appear on that category page and then let me know so that I’ll recheck the error and provide you the best possible solution for it.
Regards, P-THEMES.
Hi thanks do you mean to edit wp-config.php to true? or there is another way hosting will know?
Hello, @simoszkyriakides,
Try once with wp-config.php and if this will not work for you and the error will not appear then try to contact your hosting provider.
Regards, P-THEMES.
Ok can you check i enabled it!! Thanks
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/atlaspakftp/to-paketo.gr/wp-content/themes/porto/inc/functions/general.php on line 178
Hello, @simoszkyriakides,
The error is still not appearing on your site, it means you have some restrictions from your server end, please now contact your hosting provider and get help on this issue and ask to show the error on frontend on that category.
Regards, P-THEMES.
Thank you for fast support i just open ticket to them i disable debug since not helping
Thank you support, this is the answer of hosting [25-Aug-2020 10:31:16 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 10489856 bytes) in /home/atlaspakftp/to-paketo.gr/wp-includes/functions.php on line 599 I have now increased this for you now and no further errors are reporting currently.
Hello, @simoszkyriakides,
Yes, It was the Memory issue, and now your provided Category link is also working fine here is the screenshot: https://postimg.cc/5QdrQdMj
Regards, P-THEMES.
Help! I bought the Porto theme and installed in the my domain but the hosting didn’t support it, I changed and tried to install in the same domain , but in another hosting and the expired lInk message appears, you could generate a new license. thank you.
Hello, @horacioanaya,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey, is it possible to use top-bar from shop 35, and header from shop 34? please let me know. I can’t find a way.
Hello, @stevefantazia2,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can, You have to Import the one demo as main demo on your site, and then Import the second demo on your test site and copy the code or any section from test site to main site, it will work for you, you just have to make sure that both demos must be from same builder like, WP Bakery or Elementor and also you have to understand the license policy for test site as well.
Regards, P-THEMES.
Help! After update to WP5.5 the backend login it’s broke. The frontend had few error but the backend is dead. Not even the login.
Hello, @Noname_Publicidad,
Please turn ON the debug mode of your site and when trying to login and its broke, you will find the error on your screen, please share that error screenshot with me so that I’ll check and provide you the best possible solution for it, or you can contact via our support system as well.
Regards, P-THEMES.
Hi, it is possible to put global block or global shortcode under short description in woocommerce
Hello, @Sacretlife,
No, Sorry to say that but this is not possible, Short Description is seperate for every single product and you have to add/set/insert the Short Deskription for every single product by editing it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I cannot clear this notice on my website. I made the port update. I did all the woocommerce and plugin updates.
WP Warning Message: “Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
Hello, @mcyenikoylu,
Please update your Theme to the very latest version and it will solve your issue.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, how can i disable or modify newsletter?
Hello, @alecaser,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi, is it possible reset my purchase code? Thanks
Hello, @diegoroba,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’ve had some issues with the latest WordPress update and plugins/theme compatibility issues. jQuery Migrate Helper advises /wp-content/themes/porto/js/admin/admin.min.js:1:16885): jQuery.fn.load() is deprecated. When will this be fixed? Thanks in advance.
Hello, @bhoudek,
I am sorry but I am not able to replicate the same issue at my end on my test site, you can check with deactivating all the third-party plugins one by one and try to read the below-given threads:
https://wordpress.org/support/topic/jquery-warning-encountered-after-wordpress-5-5-update/
https://wordpress.org/support/topic/wordpress-5-5-missing-all-tools-from-text-editor-toolbar/page/2/
https://news.thewindowsclub.com/wordpress-5-5-update-breaking-wp-plugins-102282/
And I’ll also forward this to the development department for testing it in deep and if finds the issue solve it with the upcoming updates of the Theme.
Regards, P-THEMES.
Hello. I was wondering if you can help. I am looking at purchasing this template. For my website, I need the ability to have extra options for many of my products (as for some products, I have a minimum order quantity of 70 and then sell them in batches of 10 – 80, 90, 100 etc). Depending on which option the customer chooses, the pricing may vary. This would not be for all products, but for some. Is this something that this template would be able to cater for? Thank you.
Hello, @pritmadlani,
First of all, thanks for showing your interest in Porto WordPress.
Store functionality has been provided by the WooCommerce and you can use the Variable Product for this purpose, Like using Variable Product you can simply add different variations for the same product and prices for variations, you can read more about it here:
https://docs.woocommerce.com/document/variable-product/
Regards, P-THEMES.
hello, where can I update Porto functionality? when I clicked the Porto functionality on the editing page, it doesn’t work. I updated the theme 5.4.4 but no porto functionality zip included only slider, and wpbakery plugin. i tried to update the porto functionality but it says “The plugin is at the latest version.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.”
Installed version: 1.7.4
1.7.5 Minimum required version:
1.7.5 Available version:
thank you. waiting for your reply
Hello, @ddeluna,
Please edit the Theme package and go to Theme Files >> Porto extract the porto.zip file and go to porto >> inc >> plugins and you will find the porto-functionality.zip, now go to your site WP-Dashboard >> Plugins and delete the old version of the plugin from your site and Install and Activate the new one, it will work for you.
Regards, P-THEMES.
still not working. im trying to reinstall the theme again and clear cache.
Also, I tried deactivating and reactivating the license to sort out the Porto functionality to work again since on my end the plugin included are not updating so I redownload again from ThemeForest. Then when I’m activating the Porto Theme License my IP address is blocked. Thanks for the help.
Hello, @ddeluna,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and let me know the result, or try to contact via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
yeah. still block as spam. I already created support ticket. thank you
Hello, @ddeluna,
Ok, I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore and please close your support ticket as well
Regards, P-THEMES.
before I buy your theme, I have two questions: 1- what are the required plugins: and are they all equipped with the theme package? 2- I want to use only the Elementor pro page builder. Will building the page using your theme with this page builder would be as straight-forwards as it is for WPBakery? (since as I read in the comments’ page that this theme was build mainly for WPBakery?
Hello, @hanounomar,
First of all, thanks for showing your interest in Porto WordPress.
1. Required and Recommended plugins, all are included in the Theme Package and you can simply install and use it as per your requirements.
2. You can use Elementor Pro plugin as well and You can check all our Pre Built Elementor Demos on our Demo site by going to below-given link and the Demos showing all the Elements are already included with Elementor Page Builder.
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
I’m upgrading to the new version, writing it as successful. But the new update comes up again.
Hello, @Imre81,
Yes, It was a file not uploaded for the first time, and then we tried again and now the complete file has been uploaded on ThemeForest, Please update the Theme now and it will work for you without any single issue.
Regards, P-THEMES.
Hello support can you reset my 2 Purchase Code please ?
Hello, @bakulutu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much
You’re Welcome !!!
Hi, how can I translate a block with related products and the best rated ones on the product page? EX: TOP RATED PRODUCTS -> NAJLEPIEJ OCENIANE
Hello, @massdevpl,
First of all, thanks for showing your interest in Porto WordPress
That is simply Custom Text and coming from Blocks, so you have to translate it by editing the block and change the Custom Text as per your requirements.
Regards, P-THEMES.
hey there i am getting a bad page speed score due to page rediects and it shows minimize page redirects. I would like to know how can i minimize them and from where i can find the page to edit them. Here i am also attaching the link to the images of error please help me find that. Looking forward to your reply as soon as possible. Thank you.
https://drive.google.com/drive/folders/1YH_-LpXC-IPV6dXFXSxKt2NZNw5jeqPd?usp=sharingHello, @rushi99,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Shop 4 installation is failed! Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.
Where I can get the system status and what is the system requirement for installing the porto demos in standard methods?
Hello, @ravelweb,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd also make sure that your server must not have any restrictions till you are in the development process and if yes then remove it and then try to Import the Demo I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi I get this error. What should I do? Your server performance does not satisfy Porto demo importer engine’s requirement. We recommend you to use alternative method to perform demo import without any issues but it may take much time than standard import.
Hello, @YunusKocaslan,
Simply, you can click on Alternative Import Button as showing below and it will Import the Demo for you on your site.
Regards, P-THEMES.
Hi, Update Failed: This code was already used in 192.168.1.52
whereas I’m trying to get update for my production site and I’m getting this error, this site was installed first in in house local server to customize and moved to the prod server, I’m not able to update site for long and now my CSS is already broken. guys can you please see how i can use this license to prod only and this error can be fixed.
Regards
Hello, @mdshamsherali,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
