23211 comments found.
Hello. I was wondering if you can help. I am looking at purchasing this template. For my website, I need the ability to have extra options for many of my products (as for some products, I have a minimum order quantity of 70 and then sell them in batches of 10 – 80, 90, 100 etc). Depending on which option the customer chooses, the pricing may vary. This would not be for all products, but for some. Is this something that this template would be able to cater for? Thank you.
Hello, @pritmadlani,
First of all, thanks for showing your interest in Porto WordPress.
Store functionality has been provided by the WooCommerce and you can use the Variable Product for this purpose, Like using Variable Product you can simply add different variations for the same product and prices for variations, you can read more about it here:
https://docs.woocommerce.com/document/variable-product/
Regards, P-THEMES.
hello, where can I update Porto functionality? when I clicked the Porto functionality on the editing page, it doesn’t work. I updated the theme 5.4.4 but no porto functionality zip included only slider, and wpbakery plugin. i tried to update the porto functionality but it says “The plugin is at the latest version.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.”
Installed version: 1.7.4
1.7.5 Minimum required version:
1.7.5 Available version:
thank you. waiting for your reply 
Hello, @ddeluna,
Please edit the Theme package and go to Theme Files >> Porto extract the porto.zip file and go to porto >> inc >> plugins and you will find the porto-functionality.zip, now go to your site WP-Dashboard >> Plugins and delete the old version of the plugin from your site and Install and Activate the new one, it will work for you.
Regards, P-THEMES.
still not working. im trying to reinstall the theme again and clear cache.
Also, I tried deactivating and reactivating the license to sort out the Porto functionality to work again since on my end the plugin included are not updating so I redownload again from ThemeForest. Then when I’m activating the Porto Theme License my IP address is blocked. Thanks for the help.
Hello, @ddeluna,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and let me know the result, or try to contact via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
yeah. still block as spam. I already created support ticket. thank you
Hello, @ddeluna,
Ok, I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore and please close your support ticket as well
Regards, P-THEMES.
before I buy your theme, I have two questions: 1- what are the required plugins: and are they all equipped with the theme package? 2- I want to use only the Elementor pro page builder. Will building the page using your theme with this page builder would be as straight-forwards as it is for WPBakery? (since as I read in the comments’ page that this theme was build mainly for WPBakery?
Hello, @hanounomar,
First of all, thanks for showing your interest in Porto WordPress.
1. Required and Recommended plugins, all are included in the Theme Package and you can simply install and use it as per your requirements.
2. You can use Elementor Pro plugin as well and You can check all our Pre Built Elementor Demos on our Demo site by going to below-given link and the Demos showing all the Elements are already included with Elementor Page Builder.
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
I’m upgrading to the new version, writing it as successful. But the new update comes up again.
Hello, @Imre81,
Yes, It was a file not uploaded for the first time, and then we tried again and now the complete file has been uploaded on ThemeForest, Please update the Theme now and it will work for you without any single issue.
Regards, P-THEMES.
Hello support can you reset my 2 Purchase Code please ?
Hello, @bakulutu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you so much
You’re Welcome !!!
Hi, how can I translate a block with related products and the best rated ones on the product page? EX: TOP RATED PRODUCTS -> NAJLEPIEJ OCENIANE
Hello, @massdevpl,
First of all, thanks for showing your interest in Porto WordPress
That is simply Custom Text and coming from Blocks, so you have to translate it by editing the block and change the Custom Text as per your requirements.
Regards, P-THEMES.
hey there i am getting a bad page speed score due to page rediects and it shows minimize page redirects. I would like to know how can i minimize them and from where i can find the page to edit them. Here i am also attaching the link to the images of error please help me find that. Looking forward to your reply as soon as possible. Thank you.
https://drive.google.com/drive/folders/1YH_-LpXC-IPV6dXFXSxKt2NZNw5jeqPd?usp=sharingHello, @rushi99,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Shop 4 installation is failed! Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.
Where I can get the system status and what is the system requirement for installing the porto demos in standard methods?
Hello, @ravelweb,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd also make sure that your server must not have any restrictions till you are in the development process and if yes then remove it and then try to Import the Demo I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi I get this error. What should I do? Your server performance does not satisfy Porto demo importer engine’s requirement. We recommend you to use alternative method to perform demo import without any issues but it may take much time than standard import.
Hello, @YunusKocaslan,
Simply, you can click on Alternative Import Button as showing below and it will Import the Demo for you on your site.
Regards, P-THEMES.
Hi, Update Failed: This code was already used in 192.168.1.52
whereas I’m trying to get update for my production site and I’m getting this error, this site was installed first in in house local server to customize and moved to the prod server, I’m not able to update site for long and now my CSS is already broken. guys can you please see how i can use this license to prod only and this error can be fixed.
Regards
Hello, @mdshamsherali,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I bought the theme because of the integration with Elementor and I want to use the Demo Shop 4 on my website, but when I import the Demo to use the Elementor model, the website comes out broken, it just doesn’t work, I’ve tried it in several different ways, and the only way it works is when i import using WPBakery Page Builder, i need a solution.
Hello, @ideiaon,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
It is the Elementor plugin version issue and we are working with Elementor plugin support on this and it will be fixed with our future upcoming updates of the Theme and Plugins…
Regards, P-THEMES.
is your theme GDPR compliant.?
Hello, @hanounomar,
It’s important to note that it is the responsibility of every company or website owner to prepare their sites for GDPR compliance. It is not the duty of any framework used to create and manage a website’s compliance, solely. In almost all cases a lot of manual fine tuning will be needed. Generally speaking, that means there is no use in asking “Is WordPress GDPR compliant?” or “Is Porto GDPR compliant?”. For example, Porto itself will never be violating the GDPR criteria as it does not collect any data. It is a powerful tool to create websites, and the end users website is what will collect data and the data collected will be different for every use case.
Does that mean that WordPress and Porto users are left alone in their fight for compliance? No, not at all!
Regards, P-THEMES.
thank you for your reply, but does this mean that I need to use a plugin for this or I don’t need to use one? if yes, what do you recommend?
Hello, @hanounomar,
If you want to use a plugin you can try with any third party plugin which better meets your requirements, unfortunately we have not tested any of the third party plugin for this reason with the Theme so we are unable to suggest you on it.
Regards, P-THEMES.
so, I do need to use a 3rd party plugin !
Hello, @hanounomar,
Yes, you have to.
Regards, P-THEMES.
Slider Revolution update require but it is not updating. How can I fix it?
WPBakery show this – There is a new version of WPBakery Page Builder available. View version 6.3.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
In order to receive all benefits of WPBakery Page Builder, you need to activate your copy of the plugin. By activating WPBakery Page Builder license you will unlock premium options – direct plugin updates, access to template library and official support. Activate WPBakery Page Builder spinner Don’t have direct license yet? Purchase WPBakery Page Builder license.
Hello, @ravelweb,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, I was need a theme with old school menu style like on the left sidebar. Looks like i found what i need in your demos which is in your inventory it’s called “corporate 12.” But there is a problem and if you accept this is a pre-sale question, i’ll be glad. When i click a menu with submenu item, it doesn’t respond to click. It is just respond when i click to the arrow icon on item’s side and reveals the submenu. What should i do with this? If “it’s not a bug, it’s a feature”, that’s not gonna helpful for visitors. I don’t have a copy of your theme, that’s why i don’t know if this can be fix via control panel. Is it possible to fix that? Thanks in advance.
Hello, @firatavci,
First of all, thanks for showing your interest in Porto WordPress.
We have three possible designs for that header menu showing below:
If you check it on my test site here and click on any Menu Item you will find the same behavior you want:
http://hubdatasolutions.com/pearl/porto/corporate12/
Regards, P-THEMES.
Thank you for your response. I checked your test site but still doesn’t give me a solutions. Perhaps this could be a language barrier, but please check this screenshot:
ibb . co / pfPXFRK
In shortly, menu item with submenus doesn’t respond to click but that tiny arrow on other side of the menu item does. My point was, why that menu item cannot clickable but its arrow can?
I want the menu style exactly your first example in screenshots that you’ve added. But when i click a menu item, it doesn’t reveal submenu at all. At first, i thought this was because of Slider Revolutions and menu reveals behind the slide. But when i scroll, it still doesnt reveal submenus in horizontally too. If it does, perhaps its behind the main page content so i cannot see. Hope that explains what i want to say, sorry for poor English knowledge which is not my main language. Thank you in advance.
Hello, @firatavci,
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on a mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
facing issues on my website with the theme. opened support ticket on and its more than 24 hours and there is no reply.
Hello, @ahmadbasit,
I can see our support team already replied your support ticket yesterday with a proper solution twice and today is a weekend and our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so now please be patience once your support ticket will resolved you will get the reply of you support ticket.
Regards, P-THEMES.
Hello,
How are you today? Do kindly answer the following questions:
1. Your theme has many themes. Can I use each theme for a different website or do I need to buy another Regular License for the second website?
2. Please is it possible for this you shop theme https://www.portotheme.com/wordpress/porto/shop2/ to have the list of categories by the left side and each category will show the number of products in it like (20) next to the category to show the number of products.
By Categories I mean this https://prnt.sc/u3ygvp. Also is it possible for the categories to be fixed at the left side so that even when the right side product content is long the left side category will still be fixed.
3. I hope you will offer me support to resolve any issues I may have while using your theme.
Thanks.
Chinedu
Hello, @bew-chinedu,
First of all, thanks for showing your interest in Porto WordPress.
1. You can only use the single license of the Theme on single site/domain, If you want to use the same Theme on 10 different sites/domains then you have to purchase the 10 different licenses of the Theme separately, and you can Import any Demo on your site as per your requirements. This is Envato policy with every Theme you may wish to confirm from them as well.
2. No, sorry to say that but this is not possible, Those are Menu and set using Custom Links and not dynamic, so this is not possible with that you want. This requires Customization.
3. Yes, when you will purchase the Theme, you will get the 6 months free support with it
Regards, P-THEMES.
Hi,
Thanks for your reply. Please do clarify me on the following:
1. So supposing I want to use different themes in the template for example https://www.portotheme.com/wordpress/porto/shop2/ theme for my ecommerce website and https://www.portotheme.com/wordpress/porto/business-consulting2/ for my consulting website, cann’t one regular license serve for the two websites which is using different themes?
2. Regarding the categories, can the design of the least of Categories https://prnt.sc/u41og1 which is here https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product/young-blue-backpack/ be changed with this better looking one https://prnt.sc/u41ou6 which is here https://www.portotheme.com/wordpress/porto/shop2/#?
Thanks.
Chinedu
Hello, @bew-chinedu,
1. No, your both sites will be on different domains and you have to purchase two different licenses of the Theme for your two different sites/domains.
2. No sorry to say that but this is not possible, as I already told you one is a Widget and one is Menu and both have different designs and options, so this requires Customization.
Regards, P-THEMES.
Hi. Does your theme have a Filter with Checkboxes and Radio Buttons?
Hello, @lickebaja.
First of all, thanks for showing your interest in Porto WordPress
There are 2 possible Filters Widgets styles Porto WordPress provides with Yith WooCommerce Ajax Filter plugin and those are:
Filter Product by Attribute:
&
Yith Ajax Product Filter:
Regards, P-THEMES.
I have been a porto user for 5 years since 2015, and have purchased 2 licenses for 2 sites. So far it’s the most functional theme that I’ve been using. And I’ve given 5 star rating for porto theme here. However my recent two supporting tickets were deleted on the supporting site without any reply. I don’t know why. If it is some problems you cannot resolve, you have to tell me, but not deleting my tickets. Please show some sincerity to your loyal customer.
Hello, @lillian_lan,
I can see our support team already replied both of your support tickets as showing in the below-given screenshots, please check the spam folder in your email or check the support ticket reply and reply to your support ticket accordingly.
https://postimg.cc/kV86zJFm
https://postimg.cc/S2h2pBDz
Regards, P-THEMES.
Support says we must fix the problems Porto created? Our sites Vendor dashboard and shop are not working. Had so many issues with this site since wp update. Its not our job to now waste time and fix core file issues that werent created by us?
This is reply from your support : So it must be some issue with your WordPress core files. So check WordPress support forums and solve this issue.
Please solve or we will be requesting a refund. This all never worked properly from the start.
Hello, @matod,
I am sorry for the inconviniance, but the issue you are facing is the Core WP issue not our Theme issue, when we set the plain permalinks your issue resolved and when change back to the one you are using, the issue appears again, here is your support ticket screenshot: https://postimg.cc/WqgHJvTw
, now one of our team member replied your support ticket that please once check it with the default WordPress theme and check the result, so please check it and reply to your support ticket accordingly and please do not ask/panic here for the support tickets.
And I am sorry but we only provide our dedicated support for the Theme Options related issues only, you have to concern with WordPress support for the WordPress core issues.
Regards, P-THEMES.
Hi guys, is it possible to add a label next to the price like this:
https://drive.google.com/file/d/1tCASDYbkGcx5lVaSHp5XBHZg4PaUMyy8/view?usp=sharingIf not, could you please recommend a plugin I can use to achieve this?
Tahnk you.
Hello, @flooringDeals,
Sorry to say that but there is no such option in the Theme for it, so you can try with any third party plugin or code snippets which better meets your requirements. please read the below-given article and thread:
https://www.businessbloomer.com/woocommerce-add-prefix-suffix-product-prices/
https://wordpress.org/support/topic/woocommerce-price-display-suffix/
Regards, P-THEMES.
