7241 comments found.
Good Afternoon
I’m trying to activate the theme with the license, but I get the following message: “You have exceeded the max. number of activations, allowed by this activation key…”
I haven’t used it in any other site, and I bought the theme a long time ago for a customer, but in the end I didn’t use it because I bought another template
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
As I told you, we bought it a long time ago … we tried the template (without placing a license) and at the end the Client did not like the template, and we bought and used another one. Now I want to use it, I get that message. There are no other websites with the template installed. I don’t know what you mean.
Hi, replied per mail
I can’t activate my purchased theme because of this: Some troubles with connecting to The Gem server. Can you please tell me what is going wrong? This is for a couple of days now.
Hi, seems there are some firewall restrictions on your side. Please contact us via our contact form at https://themeforest.net/user/codexthemes
I NEED HELP, ERROR LICENCE: You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212.
Hi, please check now, should be working
Hello!
I am considering the order second license for the gem theme for my client but I have a big doubt for magazine theme. I tested the magazine theme but I seen that new posts coming with sidebar etc as default but the existing website has already published posts so I do not know how I can change all old posts to new post style.
For example how I can add sidebar to all old posts? How I can add sidebars to all posts automatically?? Otherwise its very hard to do it for each post manually because there are over 1000 posts in the website already.
Thank you!
Hello, the elementor zipped file was not included in my latest update. I downloaded from here also, and the file was not there too.
Hi, we have rechecked – everything should be there. https://prnt.sc/u7ca5s Did you download “All files and documentation” https://prnt.sc/u7cb16 and unzipped?
Many thanks, I’ve been able to access it.
You are welcome!
Please help, I purchased theme when working for another company and am managing my client’s site, still not live yet. The fullscreen vertical slider has stopped working, not dot navigation at all, just the top section, page won’t scroll???
Hi, please contact us via an account which has purchased TheGem. Or use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code
Hi. I have my site using WP Bakery, but i want to migrate to elementor. Is this posible?
Hi, WPBakery and Elementor are not compatible with each other. WPBakery uses the shortcode principle, Elementor not. So there are no automation tools to migrate. The only way is to make it manually. The question is how much customization did you make? In case you have used our prebuilt demos and only replaced images and text, so you can recreate it in Elementor very fast. If you have made deep design customization, it could take bit more time, but the cool thing in Elementor is its easiness and speed, so it should take less time to migrate your pages in Elementor as you have spent on building it with WPBakery.
Hi there, really liking the look of your design..very well thought out. I have a question…do you know if your theme is compatible with https://www.calendarista.com/ plugin? If not, can you recommend similar that is? Thank You 
Hi, thank you! We didn’t test TheGem with this particular plugin, but TheGem is compatible with the most WP plugins which are made under WP codex rules. So this should work well. Alternatively you can check this plugins https://wordpress.org/plugins/booking-system/ , https://wordpress.org/plugins/booking/
Hey guys, how are you? How is the situation about wordpress core 5.5 update. I am waiting to update it in order to avoid trouble. Can you tell how is the situation? Txs
Hi, thank you, all is fine. You can update. The latest TheGem version is 100% compatible with WP 5.5
Do you guys have any plans to release the instagram widget again? It was a awesome feature of the theme. Can you recommend any free plugin that will work like that?
Hi, sorry, Instagram has completely closed their API. Please check here https://codexthemes.ticksy.com/article/15910/
“too many activations” since we moved servers, need to reset, but cant submit ticket without buying support – we just need the usage reset, how would i do that?
Hi, please check now, should be working
Please can you add a Lingerie/Women’s underwear demo website to theGem? I think this theme is awesome and having this option would be very good. There are not many good lingerie themes out there, and judging of the current demo’s you have I think you’d do a fantastic job of adding this in!
Hi, thank you for sharing this feedback. As you have seen, we have many fashion ecommerce demos in TheGem. Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and share bit more details what are you missing and we will definitely include it in our future releases. Thank you!
Is it possible to have different menus with different logos on each page?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes for more details on this subject. Thanx
Changelog for v4.5.2.1 ?
Can I update Elementor to v3.0.2?
Hi, we had a minor fix for compatibility with Elementor 3.0, however we do not recommend to update Elementor to 3.0.x version yet, please check https://codexthemes.ticksy.com/article/16288/ . There are still some issues reported on GitHub which hopefully will be resolved by Elementor team asap. We will let you know.
Hello, if i buy your theme will i get updates for lifetime. What if i wish to actually use this theme on another domain and cancel on current domain is it possible??
Hi, thank you for your request. Yes, you will get updates for lifetime. And yes, if you wish to deactivate TheGem for one domain and activate it on another domain, it is possible, no problems.
I am concerned that I have not had a response to my support ticket, how long should it take to resolve our issue?
Hi, already replied, please check
I have responded to your comment, please advise.
I have sent you new login credentials, please confirm if you are now able to access the site
Are we able to live chat or call you to get this issues resolved? I have a team of staff that are basically doing nothing until these issues are resolved? It has been over two days now and it seems to be going no where!
Hello there, I have requested for refund and was told by your support team it will be granted but at Envato I do not even have a response after 9 days. Please can you process the refund?
Hi, sorry for any delays, as we can see there is a dispute raised so we need to wait till Envato will be in contact with us. We will inform you asap, don’t worry
Hi, I am looking for a content box, where text appears over an image when activated. Is something like this included in the theme? Thx
Hi, thank you for your request. Yes, sure, please take a look at our demos and elements like https://codex-themes.com/thegem/elements/fancy-textboxes/, https://codex-themes.com/thegem/elements/alert-boxes/ etc (check menu “Elements” on our main demo).
More facts:
1. TheGem includes 400+ fully pre-built multi-pages and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/ At the moment supported by WPBakery page builder, Elementor version of TheBlocks will be released very soon.
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 45K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Thanks for the link but I can’t find there what I am looking for. Your examples only show boxes with either text or image. I need a box which shows an image and on click or hover this image should be overlayed with a textbox. Anything like that?
Oh, ok, do you mean this https://codex-themes.com/thegem/flip-box/ ?
Yes, much better. Are there more like these with alternative movements or only flip?
By default only flip is included.
How can I reset my license keys? I have sent a support ticket about this already.
Hi, check now, should be working
How do i differentiate whether the theme is build with WP Bakery builder or Elementor before import the demo content.
Hi, all demos are available for both page builders. No need to differentiate
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