19066 comments found.
Hi! I deleted the registration and theme from a directory and can’t activate the code on a new website. Help me please. Thank you!
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I had set up the theme for an area that I had not used before and it remained under construction. Today I wanted to set up a new domain name. I removed the license from the additional domain and tried to register to the new domain, but it constantly warns you to remove the license from the old domain. I cannot license the theme.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I tried disabling all the plugins before with no effect but this fixed it for me:
Deregister the plugin and register it again. After that you can install / update the plugins as usual.
Great, thanks for the update!
Got the same problem here. Can’t install any Plugins through the installer
Next time, if you have problem with plugin installation, please check this topic first 
This is the second time when we bought Betheme and as the first time we have the same problems:
Can not Install none of Plugins from link Betheme “Install Plugins” we have the same white page with message: “Sorry, you are not allowed to access this page.” we want to mention that we are able to access pre-built websites, but not premium bundled plugins, each theme is registered with other code according to what we received from envato
-betheme version Version 21.8.4 -PHP Version 7.3.21
we have registered deregistered , disable all the plugins a.s.o. all the info found without any effect – WE ARE NOT ABLE to download or update the plugins which are provided togehter with Betheme
how can we fix those???
Hi,
It looks like one of your plugins overrides the TGM plugin, which is included in the theme and used to install bundled plugins. Please deactivate all your plugins and check again.
If it would not help, please send us WordPress dashboard access privately through the contact form on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Best regards,
Muffin Group team
solved – a plugin which was deactivated but in fact still active – so we deleted it and now it is ok
That’s great
rains.es: I have a valid license, but when updating the plugin WPBakery Page Builder, I get this error message
Obteniendo enlace de descarga … Incorrect license key.
Hi,
To update WP Bakery, please go to BeTheme > Install Plugin and click the Update link below the plugin title.
Best regards, Muffin Group team
I recently updated my WordPress to version 5.5.1 and now I cannot open the MuffinBuilder elements to edit the contents. I keep getting ‘Cannot read property ‘hasClass’ of undefined’
Hi,
When updating to the newest version of WordPress 5.5, please update the theme and all of your plugins.
It is crucial that you do that. Otherwise, you will have problems with the Muffin Builder and other plugins.
Best regards,
Muffin Group team
Hi,
Thanks! All plugins are updated but I still got problem opening the MuffinBuilder to edit the content of the page.
Regards, WebExpress
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
is your theme compatible with visual composer, or WBakery or both of them?
Hi,
yes, theme is compatible with WPBakery Page Builder which btw is bundled into package.
Best regards,
Muffin Group team
Hello, is there any way to make the button font larger?
Hi,
yes, you can do this. First, please update theme to its most recent version. Then, please navigate to Betheme > Theme Options > Global > Buttons where you can customise own button style.
Best regards,
Muffin Group team
Got it. Thanks
You are welcome.
Also, when I change the font size for example of the
element it won’t show up, it shows crossed off after looking at the code from the chrome inspector
If it is crossed in inspector, it means the other value overwrite it. In such case, please use !important at the of each css declaration that is being overwritten.
Hi, the logo on page load doesn’t show (it is set in the dashboard) but when I scroll it suddenly shows almost like it’s loads from the sticky menu (see greenboxit.co.uk) – how to fix?
Hi,
please remove your logo image from Media, upload it again and later set for sticky header. This should do the trick
Best regards,
Muffin Group team
Hi, sorry that didn’t work. Could you please take a closer look?
Hi,
We checked your site, and the logo is displayed correctly now.
https://pasteboard.co/JplcA8M.png
Best regards,
Muffin Group team
Thanks.
I’ve now tried to turn off Sticky Header in Theme Options > Header & Subheader > Header > STICKY HEADER > OFF but it still shows?
Hi,
If you made changes in Theme Options and cannot see them on the website, your website probably uses cache.
1. Cache plugin – Please use purchase cache options.
2. Server cache – Please contact your hosting provider or server administrator to disable the cache for the time of creating the page.
Best regards,
Muffin Group team
hi. i use the rev slider version 6.2.22 with your theme (also actual version) and recognize that the custom css/query section doesn’t work under settings. with a standard wp theme it works. can you say me which version you actual use with the theme?
in the frontend the slider works normal and as long as i doesn’t want to chnage anything this is not a big problem.
thx for a tip and regards tom
additional info: my installation runs with wp 5.5.1 and php 7.4 (als used plugins are working fine with this php version).
Hi,
please send us private message with more details thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can may’ve a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello Dear, im intreasted in your theme, specially this layout-> https://themes.muffingroup.com/be/landing/ i have 2 quastions: 1)i want to use exactly same design which in the page,is it possible and will be import all picture?there is no copyright for that?
2)i can add the header menu in same layout.
thanks and regards, Gabriel
Hi Gabriel,
1) Yes, you can import complete demo with content of course.
2) Yes, you can. Pre-built websites (demos) are only examples of what could be accomplished with the BeTheme. So basically, you can do much more than you see on specific demo.
Best regards,
Muffin Group team
Great, do your theme support that the header to be in this location (under the slider) ?
Regards, Gabriel
If you mean something similar to https://themes.muffingroup.com/be/steak/ then yes, we do have such feature included.
Great, may i know if i will get the PSD picture like this -> https://tinyurl.com/y3ekejax with the theme?
Regards, Gabriel
Yes, we may send them on your request. We do always send PSD files on customer’s requests.
I need to deactivate this theme from a site i used to have but the site doesn’t exist anymore, let alone the domain even expired a while ago, how can i deactivate the license from a non-existent website?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
This is a great tool and it did just what I needed, THANK YOU!!!
You are welcome
The action button color option is not there anymore?
Hi,
since 21.8.3 version was released, we moved this option to Betheme > Theme Options > Global > Buttons section. We did it because we’ve added new feature to create custom buttons
Best regards,
Muffin Group team
how to change the icon of second phone number to whatsapp on the contact box
Hi,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Hi, I’ve purchased two licenses and never had a problem registering the theme. The last one have problems, I’ve used the purchase code in the testing environment, deregister it, delete all resources in Azure and then installed in the new WordPress production web site, but not allows me to register BeTheme. What can I do?
Sorry about that! I’ve remembered how to deregister using the api. Regards!
Nice, thanks for the update!
I have downloaded The Events Calendar (free version) but the page styling looks off. It seems like its not tightly integrated with the theme styles. How can I fix that?
Hi,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi There, I was looking at your mountain biker theme and I was wondering if it is compatible with Elementor?
Hey,
all details about demos built with Elementor, you will find in this article
Best regards,
Muffin Group team
Dear Support I installed this theme on a test page and bind it to the key to test something. Tomorrow I unbinded again and deleted my test page. Now I want to use BeTheme on my mainpage but it say that I have to unbind the theme on my testpage. This testpage doesn’t exist anymore. How can I use this theme now on my website?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Good morning, I bought the template and uploaded Copywriter2 but I did not understand where to find the slider revolution as the demo web site
Hi,
since BeTheme version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
However, if you already imported pre-built website and don’t have slider, means you did not installed Slider Revolution plugin before the demo import (there is an information during the import process, which plugins have to be installed first). In such case, you have to go thru import process once again but this time import slider only.
Best regards,
Muffin Group team
