23241 comments found.
Price not change when choiess atrebuite https://ibb.co/z28pFNG
Hello, @Kareem_Youssef,
Can you please check it once with deactivating all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site and if the issue will still presist then please remain all the third party plugins deactivated and share your site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
i do it but also not working in browser working screen shot https://imgur.com/a/Ua84TZJ in inspect browser select toggle device toolbar mobile view its working https://imgur.com/a/TAdnGJo but in mobile view its not working https://imgur.com/a/AyuNSHi
Hello, @Kareem_Youssef,
Ok, Then please remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello there,
I’ve downloaded and install demo package. But the problem is, When I try to edit it, even 1 letter, then press update button, the page become 404 error page.
Thanks
Hello, @Rosnizam,
Can you please check it once with activating the default WordPress Theme like Twenty Twenty just to make it sure that the issue is from our Theme or not?
Regards, P-THEMES.
yeah. after change it to twenty twenty, also Page not found. Why this happened?
Hello, @Rosnizam,
It makes clear that the issue is not from our Theme but it is from core WordPress, Please contact WordPress support or your hosting provider and ask to solve this issue for you on your site with WordPress default Theme, once it will work fine with the WordPress default Theme, it will automatically work fine with our Theme as well.
Regards, P-THEMES.
ok. thank you sir. will do my best.
Hi,
I’ve reinstall new website. redo whole website. After upload, everything ok, but after pressing Activate Button, i receive “This page isn’t workingrosnizamothman.com is currently unable to handle this request. HTTP ERROR 500”
Hello, @Rosnizam,
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi there,
ok. done.
Hello, @Rosnizam,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
Thanks, Nick
Hello, @901itcom,
Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Portfolio and edit the Portfolio item, you will find the Featured Images Options as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
help me to make additional tab 2 columns https://imgur.com/a/gRXB3Oq
like this screen https://imgur.com/a/uJkKPvN
Hello, @Kareem_Youssef
Sorry to say that but this is not possible, This tab is coming from the default WooCommerce plugin and there is no option in the plugin to change it into multiple columns as your want and our Theme does not have any influence on it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Good night, how are you? I have a problem. Inside Woocommerce, in the shopping session, I can’t find how to translate the “Filter” button that appears for the mobile version, I managed to translate the entire site except that button. I’m using LOCO TRANSLATE. Thank you
Hello, @Menininhu,
Please watch and follow the instructions showing in this video I have created for you:
https://streamable.com/wyzx9b
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/06/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I’ve got an issue with the 3 websites I’m using your theme. It comes with the update of WooCommerce 4.4 and 4.5, the product title dosn’t accept anymore HTML language. Woocommerce Teams says they corrected it with the new release (4.5) but still have this problem on my 3 websites using Porto. I think I still have this problem cause the Porto Fonctionnality Plugin is not updated ? (the issue is reported and corrected from Github Woocommerce : * Fix – Allow HTML to be entered in product title for formatting purposes. #27465” / I’ve alrealy leave a ticket on your plateform (#101477 Problem with HTML TItle on product page) Thanks in advance
Hello, @ilovetablette.
I have just confirmed from the support department and they said that they just replied to your support ticket #101477 with a proper solution video, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi,
1. How to add multiple images in a portfolio/project? 2. How to add multiple images to a blog post? 3. How to show full image (not cut off, for ex.: https://cl3d.boostmybrand.nl/testbericht/)
Hello, @thecreativelabnet,
1. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Portfolio and edit the Portfolio item, you will find the Featured Images Options as showing below:
2. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Post and edit the Post item, you will find the Featured Images Options as showing below:
3. You can change the Single Post Layout from Porto >> Theme Options >> Post >> Single Post as per your requirements as showing below:
Regards, P-THEMES.
sorry, printscreen without ads here
Hello, @vxam.
Can you please share the URL of the page on which the issue is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Here is temp page: https://www.pixel-point.pl/pixel-point-pl-test/
Please edit the particular page and copy and paste the below-given CSS code to Page Custom CSS option and check back your site after removing the browser cache.
@media(min-width: 992px){
.vc_col-sm-12.vc_gitem-col.vc_gitem-col-align- {
padding-left: 25px !important;
padding-right: 25px !important;
}
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Now it’s ok. Thank you for your help, I’m surprised time flies so fast.. I will consider renewing the support.
You’re Welcome!!! 
Changing the “blocks”. Why don’t the block updated on the “frontpage”, after I have changed the “block” content, and saved. Seems something is hardcoded somewhere in the theme.
Hello, @kalak,
Can you please share the screenshot of that block and the URL of the Demo on which that block is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Are making a support ticket. BTW: Why do I have to insert my item purchase code every time I need to make a support ticket? Your system should be save my informations.
Hello, @kalak,
I have just confirmed from the support department and they said that they just replied your support ticket #101479 with a proper solution video, so please check your support ticket reply and reply to your support ticket accordingly and I am sorry but yes, you always have to fill all the mandatory fields while generating the support ticket.
Regards, P-THEMES.
Hi , There is no option to edit menu titleon left side of theme – shop30 . Departments is mentioned over their and there is no option to update that ? How this Departments is coming ?
Hello, @tjain91,
You can change the title from Porto >> Theme Options >> Menu as per your requirements:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, im using your theme and i am having problems with de mobile menu, it doesnt appear in de the mobile view, am i doing anything wrong? thanks!
sorry the url is justgreen.com.ar
i´ve just solved it, thanks
Sound’s Good!!!
You are the best
Dear,
How to globally set up a sidebar of my choice. The configuration of the sidebar on each item is not particularly acceptable to me.
Thank you.
Hello, @jchelikovic.
You can set the sidebar for Single Product Pages Globally from Appearance >> Widgets >> Woo Product Sidebar:
https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-
You can set the sidebar for Product Archives Pages Globally from Appearance >> Widgets >> Woo Category Sidebar:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
Hi there. I would like to buy these theme and want to build a e-commerce web site using woocommerce.
Is it possible to use Turkish language with Woocommerce on this theme? I dont have any experience to translate or modify the theme language. Just want to use directly with woocommerce in Turkish.
ı’ll use this sample https://www.portotheme.com/wordpress/porto/shop10/
Hello, @cosef,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can simply translate your site using our Theme and Loco translate plugin, you can watch this video:
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Hi. I have bought Porto theme i few years ago and i used my license on a site that now is closed, for demo use (organic-store.ro). Can you erase that license, so i can use it on another site?
Hello, @mitupower.
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I am facing the below 2 issues:
1.the register link is not shown on top menu, although all relevant options are enabled in theme options. Only log in/out link is shown with its icon.
2. I am using header builder to adjust the header. For some reason the mobile menu toggle is not shown in the mobile version. I am however calling the specific item in header builder.
Please advice.
Thank you
Hello, @georgenet,
Can you please share your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Most of my porto theme editor items are missing can someone please assist me?
Hello, @matod,
Can you please let me know which Items are missing from your editor, if possible with the help of screenshots as well so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
After some analyses, I found, that my site has nearly 90% of unused CSS-Styles, mostly from the Porto-Theme. Is there any possibility, to delete the unused style, so that i can have a lower bundle-size? Thanks
Hello, @sonnefes888,
You can use the Porto Speed Optimization Wizard and use all Options from there, it will help you to reduce/remove the CSS and JS of the elements, Icons and RS which you are not using on your site. You will find it under Porto >> Speed Optimization Wizard.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have a problem with the plugin WP Bakery. The licence is not active and the plugin no longer works. I already opened a private ticket but nobody answered me.
Hello, @webuplecce,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Ok got it, my problem is that I can’t update the theme. When I go to Aspect > Theme> update now-> I click on it but nothing happens. And I don’t know why but WP Backery plugin doesn’t work anymore on my site, althought it seems to be active. Can you please help me?
Hello, @webuplecce,
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
So update the Theme on your site and then update the plugins and deactivated all the third-party plugins and check back your site after removing the browser cache, Hope these will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
How many domains I can install this theme with one licence?
Hello, @rohitsies,
You can only use the 1 License of the Theme on 1 single site, If you want to use the Theme on 10 different sites, then you have to purchase the 10 different license of the Theme, This is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, @Kareem_Youssef,
1. Please deactivate all the third-party plugins and check back your site after removing the browser cache, hope this will solve your issue and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site and if the issue presist then remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
2. You will want to make sure that your currency is supported by PayPal:
https://developer.paypal.com/docs/nvp-soap-api/#paypal
Please read and follow the instructions written in the below-given threads and contact the PayPal and plugin support, this is not our Theme issue.
https://wordpress.org/support/topic/error-at-frontend-an-error-10605-occurred-while-processing/
https://bobcares.com/blog/paypal-error-10605/
https://www.paypal-community.com/t5/NVP-SOAP-APIs/PayPal-error-10605/td-p/1869545
Regards, P-THEMES.
i use Egyptian pound but paypal no are there any way to exchange Egyptian pound to $ in site
Hello, @Kareem_Youssef,
Sorry to say that but this is not from our theme and our Theme does not have any influence on it, please try to contact the plugin author and ask to solve the issue for you on your site.
Regards, P-THEMES.
help me to make additional tab 2 columns https://imgur.com/a/gRXB3Oq
like this screen https://imgur.com/a/uJkKPvN
Hello, @Kareem_Youssef
Sorry to say that but this is not possible, This tab is coming from the default WooCommerce plugin and there is no option in the plugin to change it into multiple columns as your want and our Theme does not have any influence on it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
