23211 comments found.
Can you please reset my purchase code, i had used it on AmongThieves.net but i no longer have that site, and the porto theme was removed months ago. I want to use the theme on a new site can you please remove any domains linked to my license? thank you.
Hello, @JohnCorsner,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
i want to disable one of currency https://imgur.com/a/dSgsOWm i install WOOCS – WooCommerce Currency Switcher
Hello, @Kareem_Youssef,
You have to change the symbol from WooCommerce >> Setting >> WooCs as per your requirements, and the currency you are using “EGP” has the same symbol as Currency Name, that is the reason it is showing twice, and this is not our Theme issue, but this is WOOCS plugin default functionality.
Regards, P-THEMES.
Is it multi-vendor system?
Hello, @ashiku66,
First of all, thanks for showing your interest in Porto WordPress 
Yes, Porto WordPress is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins.
And Dokan Multivendor plugin is also included in the Theme Package, you can check one of our Pre-Built Multi-Vendor Demo here:
https://www.portotheme.com/wordpress/porto/shop22/
Regards, P-THEMES.
I have recently updated the Porto theme and my Porto carousel on the home page of my website has now shrunk to the left hand side of the screen and no longer stretches out centrally across the website. I’ve gone onto edit the page with WPBakery but when I make changes everything just doesn’t look right and I can’t edit the carousel properly. Is there a reason this has happened after updating the theme? Can you help at all?
Hello, @ribbonsdirect,
I have just checked your site now and the Slider is working fine at my end and perfectly scrolling as well, please check this video:
https://streamable.com/uud1jf
It must be the cache issue at your end nothing else.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sorry, I meant the carousel at the bottom of the page, the grey bar with the grey logos in – I should have stated that previously, my mistake.
No problem, we should be purchasing support extension shortly, I wonder if you can help in the meantime?
Many thanks
Hello, @ribbonsdirect,
I have just tested that Brand Slider having a Grey background color on your page as well and it is also working fine, here is the video:
https://streamable.com/brrf84
Regards, P-THEMES.
Hi,
I want to disable hover effect in woocommerce sliders. How can i fix this?
https://prnt.sc/uexrz4Thanks
Hello, @sahinb,
Please edit your Home Page and copy and paste the below-given CSS code to the Home Page Custom CSS option and check your site after removing the browser cache.
ul.products li.product-default.show-links-hover:hover {
padding-top: 50px !important;
padding-bottom: 0px !important;
}
Regards, P-THEMES.
Thanks for you help. Its done!
Best regards
You’re Welcome!!!
Hello, are you aware of any Two-factor authentication plugins that work well with this theme?
Hello, @webb_se,
Sorry to say that but we have not tested such plugin with our Theme officially, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Is this theme compatible with Woo Memberships & Subscriptions?
Hello, @PremadePixels,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested those plugins/extensions officially with our Theme so we are unable to suggest you on it, you can try those with our Theme as per your requirements.
Regards, P-THEMES.
Hi trying to connect my license and getting this error: Sorry, it could not connect to the Porto API server. Please try again later.
Hi,
I’m on the phone to my hosting provider. We can ping themeforest.net and portotheme.com and the cURL extension is installed and fully functional. Please can you provide the IP address or FQDN of where the cURL request will be sent to when trying to activate the license for Porto Theme?
In the activation code PDF it says that the item is this: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399This URL can be successfully cURL’d to from the server on which my site is hosted.
No PHP error logs are being written to when I try and activate the licence.
No outgoing TCP packets are being dropped by the firewall when I attempt licence activation.
Here’s a PHPinfo for the site in question: http://trustapart.youmediatest4.co.uk/phpinfo.phpPlease can you help me resolve this issue?
Thanks!
Hello, @delboy2010,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
OR
Contact us via our support system with your Theme purchase code PDF file and your site WP-Admin Login details so that we will check it for you on your site and on our test site and show you the issue is with the purchase code or with your server.
Regards, P-THEMES.
Yeah we’ve tried everything submitted a ticket please can this be sorted?
Hello, @delboy2010,
Now, please be patience, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Can I make a site like this http://evoulve.com/ by using porto template?
Hello, @amad-zafar,
Please check all our Pre built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
And Choose anyone which better meets your requirements.
Regards, P-THEMES.
I can’t see that thing in pre built demos. If you open up the link I shared, it’s a glob revolving and also responsive to mouse drag
Hello, @amad-zafar,
No, sorry to say that but this is not possible, there is no such element in the Theme like that, you have to use any third-party plugin for it, which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi,
I have changed the favicon on my theme to below
But it still shows the old one on Chrome/Firefox tabs and other places even after clearing all cache and restarting, please help
Hello, @Sohail_Ch,
Please go to Appearance >> Customize >> Site Identity and change/set the Site Icon from there as showing below:
Regards, P-THEMES.
Thanks I am happy with my decision to purchase this theme and the support provided is excellent. Keep up the good work.
You’re Welcome!!!
Price not change when choiess atrebuite https://ibb.co/z28pFNG
Hello, @Kareem_Youssef,
Can you please check it once with deactivating all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site and if the issue will still presist then please remain all the third party plugins deactivated and share your site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
i do it but also not working in browser working screen shot https://imgur.com/a/Ua84TZJ in inspect browser select toggle device toolbar mobile view its working https://imgur.com/a/TAdnGJo but in mobile view its not working https://imgur.com/a/AyuNSHi
Hello, @Kareem_Youssef,
Ok, Then please remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello there,
I’ve downloaded and install demo package. But the problem is, When I try to edit it, even 1 letter, then press update button, the page become 404 error page.
Thanks
Hello, @Rosnizam,
Can you please check it once with activating the default WordPress Theme like Twenty Twenty just to make it sure that the issue is from our Theme or not?
Regards, P-THEMES.
yeah. after change it to twenty twenty, also Page not found. Why this happened?
Hello, @Rosnizam,
It makes clear that the issue is not from our Theme but it is from core WordPress, Please contact WordPress support or your hosting provider and ask to solve this issue for you on your site with WordPress default Theme, once it will work fine with the WordPress default Theme, it will automatically work fine with our Theme as well.
Regards, P-THEMES.
ok. thank you sir. will do my best.
Hi,
I’ve reinstall new website. redo whole website. After upload, everything ok, but after pressing Activate Button, i receive “This page isn’t workingrosnizamothman.com is currently unable to handle this request. HTTP ERROR 500”
Hello, @Rosnizam,
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi there,
ok. done.
Hello, @Rosnizam,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
Thanks, Nick
Hello, @901itcom,
Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Portfolio and edit the Portfolio item, you will find the Featured Images Options as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
help me to make additional tab 2 columns https://imgur.com/a/gRXB3Oq
like this screen https://imgur.com/a/uJkKPvN
Hello, @Kareem_Youssef
Sorry to say that but this is not possible, This tab is coming from the default WooCommerce plugin and there is no option in the plugin to change it into multiple columns as your want and our Theme does not have any influence on it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Good night, how are you? I have a problem. Inside Woocommerce, in the shopping session, I can’t find how to translate the “Filter” button that appears for the mobile version, I managed to translate the entire site except that button. I’m using LOCO TRANSLATE. Thank you
Hello, @Menininhu,
Please watch and follow the instructions showing in this video I have created for you:
https://streamable.com/wyzx9b
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/06/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I’ve got an issue with the 3 websites I’m using your theme. It comes with the update of WooCommerce 4.4 and 4.5, the product title dosn’t accept anymore HTML language. Woocommerce Teams says they corrected it with the new release (4.5) but still have this problem on my 3 websites using Porto. I think I still have this problem cause the Porto Fonctionnality Plugin is not updated ? (the issue is reported and corrected from Github Woocommerce : * Fix – Allow HTML to be entered in product title for formatting purposes. #27465” / I’ve alrealy leave a ticket on your plateform (#101477 Problem with HTML TItle on product page) Thanks in advance
Hello, @ilovetablette.
I have just confirmed from the support department and they said that they just replied to your support ticket #101477 with a proper solution video, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi,
1. How to add multiple images in a portfolio/project? 2. How to add multiple images to a blog post? 3. How to show full image (not cut off, for ex.: https://cl3d.boostmybrand.nl/testbericht/)
Hello, @thecreativelabnet,
1. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Portfolio and edit the Portfolio item, you will find the Featured Images Options as showing below:
2. Please go to Appearance >> Install Plugins and Install and Activate “Dynamic Featured Image” plugin and then go to WP-Dashboard >> Post and edit the Post item, you will find the Featured Images Options as showing below:
3. You can change the Single Post Layout from Porto >> Theme Options >> Post >> Single Post as per your requirements as showing below:
Regards, P-THEMES.
sorry, printscreen without ads here
Hello, @vxam.
Can you please share the URL of the page on which the issue is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Here is temp page: https://www.pixel-point.pl/pixel-point-pl-test/
Please edit the particular page and copy and paste the below-given CSS code to Page Custom CSS option and check back your site after removing the browser cache.
@media(min-width: 992px){
.vc_col-sm-12.vc_gitem-col.vc_gitem-col-align- {
padding-left: 25px !important;
padding-right: 25px !important;
}
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Now it’s ok. Thank you for your help, I’m surprised time flies so fast.. I will consider renewing the support.
You’re Welcome!!!
Changing the “blocks”. Why don’t the block updated on the “frontpage”, after I have changed the “block” content, and saved. Seems something is hardcoded somewhere in the theme.
Hello, @kalak,
Can you please share the screenshot of that block and the URL of the Demo on which that block is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Are making a support ticket. BTW: Why do I have to insert my item purchase code every time I need to make a support ticket? Your system should be save my informations.
Hello, @kalak,
I have just confirmed from the support department and they said that they just replied your support ticket #101479 with a proper solution video, so please check your support ticket reply and reply to your support ticket accordingly and I am sorry but yes, you always have to fill all the mandatory fields while generating the support ticket.
Regards, P-THEMES.
Hi , There is no option to edit menu titleon left side of theme – shop30 . Departments is mentioned over their and there is no option to update that ? How this Departments is coming ?
Hello, @tjain91,
You can change the title from Porto >> Theme Options >> Menu as per your requirements:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
