6431 comments found.
Hi,
- Is the theme fully RTL support (Design, plugins, messages, contact form, Web notifications..)?
- Can I upload or use other than the included fonts?
- Can I apply the font to all components and parts of the theme?
- Is there any connection, or callback from the theme to any server or service after installing the theme?
- Do I need a special activation to use staging hosting feature?
- Is there a money back policy?
Regards,
Please reply
Why it’s taking too long to get a reply!
I am wondering if the support response will be the same!
Hi HTTec,
Sorry for the late reply, we have celebrated Galungan on September 16th – 17th, 2020 (GMT+8) previously. It’s why we have a slow response before.
1. Yes, our theme support RTL mode. I’m not sure which web notification that you mean. Can you tell me more about this?
2. We support custom font and you can upload your own font then use it.
3. Yes you can.
4. I’m not sure which web notification that you mean. Can you tell me more about this?
5. Did you mean theme license activation? If yes, first you can activate the theme license on your staging site, then if you have done, you can migrate the theme license to your live site.
6. Envato provide refund request, please check this article for more info https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-#:~:text=A%20refund%20request%20will%20be,Envato%20Help%20Team%20to%20review.&text=If%20your%20refund%20request%20is,Help%20Team%20investigate%20the%20claim.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Thanks for your reply.
1. RTL:
I noticed that the font and style were not applied on the main menu, Ajax search message was not translated, and there is a CCS issue in the search page as the search button should be at the left side.
Screenshot: https://prnt.sc/ujajkd
2. Staging:
What if I activated the theme then I decided to clone the website to a staging site to test the changes and upgrades?
Some other themes provide a special domain for development and staging.
Regards,
Hi HTTec,
1. Thanks for your info, we will check this further. Maybe for some text or string, you will need to translate them to RTL.
2. You don’t need to worry about it, we can whitelist your staging or development site.
Let me know if you have further questions.
Thank you
It shows product rating based on different features, but in fact comment table only allow text input. Is it possible to set it up in the way that allows user to rate different features ( as shown on article: Performance, Features, Design etc)
Hi Zviadi,
Thanks for interesting in JNews.
Currently, we don’t have this feature. The site visitor can’t submit a review from the comment form. Only the post author able to manage the review from the post editor dashboard.
Maybe you will need to use a plugin or do some custom changes to achieve your requirements.
Let me know if you have further questions. and hope you can be our customer soon.
Thank you
Any way to reduce the large amount of queries that is being run on the backend? It slows down the entire admin panel.
Hi tommyhoej,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi, I have been using Newspaper theme for some years now, but it is no longer suitable. I am very keen to switch to JNews and pleased to see that you advertise compatibility when switching from Newspaper.
The main reason I am switching from Newspaper is the huge number of thumbnails it generates, which is destroying my inode limits. I see from comments your theme also generates a large number of thumbnails, but I see in some replies about the dynamic generator – what does this actually mean? What functionality would I lose to reduce the number of additional thumbnails to only two or three?
Thanks
Hi Greggyboy2000,
Thanks for interesting in JNews.
We provide 2 kinds of image generator mechanism, Normal and Dynamic Image Generator option.
The Normal Image Generator, has the fastest load time, but require more space. Each image that you upload will generate into 12 image dimension.
The Dynamic Image Generator, this option has slower load time, but image generated only when needed, so you can safe more space on your server.
Actually we can reduce the amount of image dimension, but it also depend on which JNews Block element that you used.
Let me know if you have further questions.
Thank you
Please help! I can see the mobile menu but don’t see the menu on the mobile – never had such kind of issue before .. https://prnt.sc/ug8h1m
Hi waqaspuri,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
How do I completely disable the auto-load-next-article feature that appears on the one-post page? I can only seem to set it to 1 additional post but not completely turn it off – what’s the trick? 
Hi tommyhoej,
You need to deactivate the JNews Auto Load Post plugin.
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
hi, im facing some problem with my menu as I couldn’t seem to be able to find my menu
Hi linboyz,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hello, BUG
please see this demo link, Post read time is with issue
https://vajapshavela.ge/gazafxuls-ia-amodis/instead of 1 min read time, here we got – “Min Read 1Min”
wp 5.5./latest theme version
Hi vanski91,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Can I change the category header styles to different colors for different categories? So “People” is blue and “World” is red, for example?
Hi Amplificator,
Did you mean the category header on the category page? Can you provide me an example for further checking?
Thank you
With this theme, can users login with their facebook accounts and also comment using their facebook account? I want comments to both show up on my website but also on facebook.com – is this possible or do I need additional plugins? In which case, which ones?
Hi Amplificator,
We have a Facebook Login feature on JNews. Also, we already have a Facebook Comment feature but the comment will not show up on Facebook.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Hello, how do I stop Jnews from generating unneeded image sizes? Its eating up my server space. Thanks.
Hi samandbabs,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi.. paywall payment gateways nya hanya paypal dan stripe yah? Ga ada yang support idr? Btw themes ini selalu update kan yah dan compatible dengan wordpress versi terbaru? Kalo saya gunakan ultimate membership pro bisa ga?
Halo Kolonisaham,
Saat ini kita baru support paypal sama stripe aja. Untuk pembayaran IDR belum support untuk pembayaran subscribe, tapi kalo untuk Unlock Post bisa pake plugin untuk pembayaran IDR.
Temanya pasti terus kita update mas bro biar tetep compatible sama WordPress versi terbaru.
Ultimate membership pro yang mana ya? Bisa kirim link?
Terima kasih
FEATURE REQUEST - Auto Remove Unused CSS - Auto Defer Render Blocking Javascript
Hi kautsarjuharii,
Thanks for your suggestion, we will take a look at this thing but we can’t promise we will add this feature on near theme update.
Thank you
Hi, 3 days ago I posted a ticket into the support area of your website (https://support.jegtheme.com/), but I didn’t received a reply, could you help me please? Thanks. [ my profile name : @g_capaccioli29_ ]
Hi g_capaccioli29_,
I already check your username on our support but i can’t see the topic that you open. (https://support.jegtheme.com/forums/users/g_capaccioli29_/topics/)
If you already open a support ticket, can you send me the topic URL?
Thank you
Hi, thanks for your reply.. the problem is that I created a topic 7 days ago but it’s always “under moderation”...
It’s the reason why I can’t write you the url: it seems that nobody read my support ticket.
I really need the help I requested..
Thanks for your help, I received the reply and I wrote another one, to solve some “update fixing process”.
I only need to know if is it enough to insert the envato token (Product Licence Registration) into the appropriate jNews section (into wordpress) to have the classic update process (as for plugins or themes or the same wordpress) of the entire jNews theme & plugins, or if I nees to update it manually re installing all the theme from scratch.
I Just wrote to the support theme as reply into the post area, thanks.
Hi g_capaccioli29_,
For the theme activation you can visit our documentation here https://support.jegtheme.com/documentation/activate-license/
You need to generate a token to activate the theme license.
Actually you can set up an automatic update for the theme. In this case, you need to install the Envato Market Plugin. https://envato.com/market-plugin/
For the JNews plugin, you can update all plugin that included on the JNews theme on the JNews Plugin Dashboard. https://support.jegtheme.com/documentation/plugins-update/
If you have further questions please ask support on our forum. Our support team will help you asap.
Thank you
The section where you add a mobile advertisement “Sticky Mobile Advertisement” has a issue when you scroll on the site and the site is using widgets from WP Bakery. The ad when you scroll goes under the bakery items and you can’t see it, instead of staying on top of everything on the site, the ad goes under other content.
never mind, i found the solution in the forums for support, if anyone needs this issue, you need to add css. Worked for me. https://support.jegtheme.com/forums/topic/sticky-mobile-advertisement-shows-under-the-content/
Soz, great theme!
.jnews_mobile_sticky_ads>* { z-index:99; }
Hi ResidentB,
Thanks for your kind words.
If you have any questions or need help you can ask support on our forum. Our support team will help you asap.
Thank you
Hello Jegtheme, you gave the download link for the author team page in here: https://themeforest.net/comments/22476542%20%20
this link >> https://www.dropbox.com/s/r35ogewu0pplj5h/team.txt?dl=0
The link doesn’t work. can you add again? thanks
Hi webhoca,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
we solved the problem thank you.
Hi webhoca,
Glad to hear if you were able to solve the problem. If you have further questions or need help you can ask support on our support forum. Our support team will help you asap.
Thank you
Is Jeg Paywall Paypal included in the JNews theme?
Hi futuristix,
Thanks for interesting in JNews.
Yes, the paywall feature included in JNews.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Is it compatible with Elementor 3?
Hi RumenGeorgieff,
Thanks for interesting in JNews.
Yes, you can use Elementor 3 with JNews.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Hello, I want to buy this theme, but I am eagerly looking for a feature that allows adding live news or updates. So do you have any feature/module that fulfil the need like the following?
https://timesofindia.indiatimes.com/india/coronavirus-live-updates-indias-active-cases-poised-to-cross-9-lakh/liveblog/78007256.cms https://www.news18.com/news/movies/sushant-singh-rajput-case-live-updates-rhea-chakraborty-expected-to-be-taken-to-byculla-jail-say-sources-2861661.html https://www.indiatvnews.com/entertainment/celebrities/sushant-singh-rajput-death-case-live-updates-breaking-news-rhea-chakraborty-to-be-questioned-by-ed-again-640654Hi gyantimes,
Thanks for interesting in JNews.
Unfortunately, for now, we don’t have this feature yet. I think you may need to use a plugin to achieve that.
Let me know if you have further questions.
Thank you
Can you suggest a good plugin? Want to check it before making any purchase.
Hi gyantimes,
I’m sorry, but i don’t have a plugin recommendation for this feature but you can try to find a plugin on WordPress.org
Thank you
Hello, I want to use other Woocommerce payment gateways for the PayWall not paypal or stripe because my region does not support both. Please help. Very urgent. Thank You
Hi buernatey,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Unfortunately it says I can’t create new ticket because my license has expired.
Hi buernatey,
Please try to visit this page https://support.jegtheme.com/account/ and then hit the “Refresh Purchased License” button. Please try a couple of times.
Let me know if you still getting a problem there.
Thank you
