26721 comments found.
Hi. I updated the template and plugins. Now the site pages don’t load. The visual composer doesn’t work. Sergey.
Hi there,
Could you please provide us with your website URL so we can check this.
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Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it so we can check this, as when testing this on our end it works perfectly fine.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When I try to input my registration number it says it is already in use. I’d like to reset it but I’m unable to get support at your website. The registration process is not sending email. I’m not the only one having issues. How do I get support for this theme to work?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi a few pre-purchase questions please:
Is it possible to have this page but with a filter on the left side menu too?
https://demo.qodeinteractive.com/bridge119/products/Is it possible to have this theme but use it for clothes WITH VARIATIONS and also with a left sidebar/filter but keep the menu at the top?
https://bridge49.qodeinteractive.com/?_ga=2.249735622.1569332520.1599919694-955092874.1599919694Is it possible to add an instagram feed at the bottom too instead of the logos?
Can we add custom fonts?
Can all the woocommerce shop pages be edited with Elementor without having to buy Elementor Pro?
Cheers,
Amr
Also can you have the cart appear in either the sidebar or top menu in all of these designs? Especially can you have the cart on this side menu:
https://demo.qodeinteractive.com/bridge119/products/and also on this top menu:
https://demo.qodeinteractive.com/bridge114/products/At the moment the customer does not see any indication that items are in their cart.
Can the cart be set to say check out instead or have a cart and a check out button?
Thanks,
Amr
Hi there,
Thanks for taking an interest!
1. You can for sure add your sidebar on shop page if you wish that.
2. You can set your header appearance within our theme options, so you have it on the top instead, as well as the sidebar/filter can be enabled for sure. When it comes to variable product you can for sure have this as well. At our demo website you can see the variable product: https://bridgelanding.qodeinteractive.com/product/variable-product/3. You can add your instagram feed within our widgets. so this is for sure possible.
4. Yes this is possible, you can read more about it here
5. All our pages are made with regular Elementor which is more then enough to achieve anything you do see on our demo website. Single product page is an template though which is already predefined.
6. You can for sure add the cart to your menu, if it is a left menu it is advisable to have a Cart link as a menu item which will lead to your cart.
7. If you add cart widget to your Header widget area it will be present and will show the product in cart once it is added.
8. You can translate your labels to suit your needs.
Do let us know if you have any additional questions anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Many thanks. Sorry a total newbie to have lots of questions 
A few additional questions:
1. Can you “easily” add a video as the background to all the pages? 2. Can you copy parts from other elementor themes? 3. When you add an element are they automatically in the style of the theme eg. fonts, colours etc? 4. Can you have swatches colours variations in the product page and also the shop view page? 5. Can you have a 2 column shop with the products centred but the images are still this size? https://bridgelanding.qodeinteractive.com/shop-three-columns/ 6. Can we edit the product page with elementor? 7. Do you have an example of this? “6. You can for sure add the cart to your menu, if it is a left menu it is advisable to have a Cart link as a menu item which will lead to your cart.” 8. Is it possible to have both the menu and filter on the side with a similar layout to this? https://www.youngdouble.co.uk/
Many thanks,
Hi there,
1. You can add a video background on a row, or add a Slider that will have video background
2. From a different theme or different demo? Could you please be more specific about this.
3. Yes, if you choose a specific demo, the content that is imported will have this demos styles.
4. Yes for sure you can have variation product, but on the shop page the product image on the list will automatically lead to a product single page. (please let us know if we somehow misunderstood you on this one.)
5. a 2 column product shop page will mean that the images and content is divided in 2 columns which will take up 50% of the page.
6. Product single page cannot be edited as it is an already predefined template, you can edit the content that will be displayed
7. We do not have this presented at our demo unfortunately. you can see other demos that has the cart in the header.
8. Well you could do this if you add the menu in your widget sidearea. Here the filters are presented but you could add the menu in there as well.
We are here if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks again.
2. sorry I meant can you copy parts from other elementor demo stores with the bridge theme?
4. I mean can colour swatches (circles with each available colour) appear on the shop page and the product single page. Something like this:
https://wordpress.org/plugins/variation-swatches-for-woocommerce/4. B. – for the variations do the variation selections have be with drop down menus (choose and option – https://bridgelanding.qodeinteractive.com/product/variable-product/ ) or can they be with colour switches and size buttons?
6. regarding the “6. Product single page cannot be edited as it is an already predefined template, you can edit the content that will be displayed” Can you edit the template? eg for this:
https://bridgelanding.qodeinteractive.com/product/variable-product/To remove the additional information and reviews? Have an alternative layout for the images displayed?
6 B. – Alternatively are there alternative product single page templates? If so are there any demo product single page templates provided for each demo store and can they be copied between demo stores?
Many thanks,
Sorry one more additional question:
9. Does the theme come with any elementor blocks?
Thanks,
Last question I promise…it’s about the cart for left sidebar menu
10. For this theme:
https://bridge267.qodeinteractive.com/?_ga=2.123087563.1786921422.1600162626-550982232.1600162626Can you have the cart symbol or just “cart” text on this left side bar menu and when you add items it shows as 1,2, 3, items etc on the cart icon/cart text?
On the demo when you add something there is no indication where the cart is and how to go to it except if you click on “view cart” below the product in the shop page.
Thanks
Hi there,
9. You can create your own templates of a page and save them, however the templates that comes with Elementor Pro are not available, as our theme comes with regular version of the plugin. As well as you also do have our own already predefined layouts when you import our demo content which you can for sure use. Also you do have plenty of our theme widget which enables you to build your pages.
10. If you use left side menu, then best practice would be to have only a link in the menu leading to the cart. For the regular menu on the top you can have a cart widget present which will indicate the products added to the cart.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Many thanks again.
9. I mean are there Bridge elementor “Blocks” rather than templates that can be used.
10. I understand it’s best practice but is it actually POSSIBLE to have the cart link on the left side menu appear as an icon or just the text “cart” and indicate that at product is added. At the moment with that demo which I want to use it’s not very clear to the user that something has been added and how to find the cart:
https://bridge267.qodeinteractive.com/?_ga=2.123087563.1786921422.1600162626-550982232.1600162626Also probably because I have asked some many pesky questions but I didn’t see a reply to the other questions:
2. sorry I meant can you copy parts from other elementor demo stores with the bridge theme?
4. I mean can colour swatches (circles with each available colour) appear on the shop page and the product single page. Something like this:
https://wordpress.org/plugins/variation-swatches-for-woocommerce/ 4. B. – for the variations do the variation selections have be with drop down menus (choose and option – https://bridgelanding.qodeinteractive.com/product/variable-product/ ) or can they be with colour switches and size buttons?6. regarding the “6. Product single page cannot be edited as it is an already predefined template, you can edit the content that will be displayed” Can you edit the template? eg for this:
https://bridgelanding.qodeinteractive.com/product/variable-product/ To remove the additional information and reviews? Have an alternative layout for the images displayed?6 B. – Alternatively are there alternative product single page templates? If so are there any demo product single page templates provided for each demo store and can they be copied between demo stores?
Many thanks
Hi there,
9. You have our theme widgets that can be used to build your content Blocks by Elementor are available as well. But do note that some of them are limited as the Elementor Pro plugin is not included.
10. You can have Cart link, but it will not have the performance which indicates how many items are being added to the cart.
2. You could save templates and then combine template or section and insert them to your new page. This refers to our themes demos.
4. Color swatches can be added for sure, it will be as a drop down however you can use some third party plugin for this purpose. We have not tested those plugins and cannot guaranty theme compatibility with it but it is always up to you to test it and see if it will work.
6. You can remove those by adding a custom CSS code
6B. You do have within the Woocommerce options inside our theme options an ability to choose between 2 templates for product.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you.
10. That’s a shame. You seem to have the cart on one of your other themes:
https://tonda.qodeinteractive.com/masonry-shop/11. For this demo can you add your instagram feed to the bottom after the products?
https://bridge267.qodeinteractive.com/12. For the same demo, can you adjust the amount of products per row and change the padding?
13. Can you take up the extended 6 months support at a later date?
Should finally be ready to buy the theme now
2. “You could save templates and then combine template or section and insert them to your new page. This refers to our themes demos.”
Is there a guide/video tutorial on how to do this?
Hi could you please reply about these questions above as I’m eager to buy the theme. Also is there a video tutorial to set up a woocommerce shop with the bridge theme but an elementor demo like this one?
https://www.youtube.com/watch?v=9sHBbkCPCtQ&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=29&t=0sThanks
Hi there,
10. You can for sure add the Bridge WooCommerce dropdown cart widget to your Left area menu, however it might need some additional styling from your end.
11. You can add Instagram widget
12. You can for sure change the amount of products that are on this page, as well as change the padding.
13. The support license starts from the day you purchase the theme
2. You can check Elementor video tutorial here about copying sections.
Hope we could answer all of your questions and we are here if you have any additional ones.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, i think you replied as I posted my follow up
2. About the Elementor video, how can this be done between demos?
Also if you could kindly answer:
14. Also is there a video tutorial to set up a woocommerce shop with the bridge theme but an elementor demo like this one?
https://www.youtube.com/watch?v=9sHBbkCPCtQ&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=29&t=0sThanks
Hi there,
2. Yes, you can check this tutorial here.
14. The same video can refer to an Elementor demo as well, these are general Woocommerce settings which you will have on both WPBakery and Elementor demo, as well as you do have product list widget in Elementor demo where you can set its settings. We do not have a specific video for Elementor demo and shop page.
We are here if you have any further doubts.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve now purchased the theme.
re: 2. – Thanks for this video link: https://docs.elementor.com/article/60-library
But how do you copy between demos? Can you have 2 open at the same time? If I import a demo to copy from I presume it will overright all the content and changes I’ve already done to the current demo. Do I need to have a local copy of the demo? Please help as I’m very confused. I basically want to copy all the footer from this demo:
https://bridge364.qodeinteractive.com/shop/#and use it in this demo with this demos fonts and colours:
https://bridge267.qodeinteractive.com/?_ga=2.122785547.146707678.1600852124-21378355.1600852124Many thanks,
Hi there,
If you need assistance with this please submit a request at our help center and our support team will be happy to help and explain everything for you.
Thanks.
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hi, I just do not remember which one of my website the licence registered so I can not deregister the licence to register for my new website. I may have removed the previous website possibly… Can you please help me out with the problem. Thanks
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Is it possible to update the theme from Bridge Dashboard in my Wordpress dashboard? My current version is 21.7 so I have to update it, but I see nothing available.
Hi there,
Thanks for writing in! Please check our tutorial on how to update the theme and its plugins. We hope this helped and if you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
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So I need to install the Envato Market plugin?
It is not possible with Bridge Dashboard where I activated my Bridge License?
Hi there,
In Plugins on your left side panel you can install the plugin if you wish that. Just once you are in there click on Add new and search for Envato Market plugin, install and activate the plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
I just purchased the Bridge Theme and I’m trying to install it in WP but it shows an error message:
This site can’t be reached.
ERR_CONNECTION_CLOSED
I tested installing other different themes and it worked fine, so the issues are not related to my server.
Can you tell me what I should do to fix this? I need to build a site ASAP.
Also, i tried to submit a ticket but the Qode interactive website doesn’t allow me to Login because I haven’t verified my account but I haven’t got the verification email either.
Thanks, Natalia
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. The form submission is working so you should be able to submit a request and we have verified your account.
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Your “Submit a Request”process is not functioning and my theme registration says that it is already active so I am unable to load it. Please provide a working support process, link or additional support.
Hi there,
Thanks for writing in. Please try to submit a request at our help center as the form submission is working.
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Your “Submit a request”-Site appears to be broken, so i’ll ask my question here: When i try to import demo content i get the error “Something went wrong. Please contact support.” Any idea why?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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presale questions, both regarding theme 41 – Branding:
1. is it possible on the home page to have links to sections below? (so it scrolls down to that section on the home page?)
2. is it possible to get a menu in the sticky header? (it now only shows a logo)
thanks!
Hi there,
Thanks for taking an interest!
1. It is for sure possible to achieve this, you can read more about it here.
2. On this demo a fullscreen menu is set and you do have option to change it and display a regular one for sure within our theme options.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you much appreciated
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there an update of wp bakery in update Bridge ?
Hi there,
Yes, you will get the latest WPBakery when you update Bridge. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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Hello! I enjoy your theme and have used it on several sites.
However, it has come to my attention that a user is unable to access the dropdown menu on touch devices between 1366 (iPad Pro) and 1000px (when hamburger appears).
I see the thread that discussed making the parent menu items “dead links” so that when you click it displays the dropdown, however this seems like a workaround rather than a permanent solution.
I also understand that I could have the hamburger menu display earlier, however, I do not like having to have it start at 1366px.
Could you tell me if your developers on working on a solution for allowing the dropdown menu to work on touch devices between 1001px to 1366px?
Thank you!
Hi there,
Thank you for reaching us.
Unfortunately, these are the only two solutions that we can offer. You can either remove the links from the 1st level menu items, or make the mobile menu appear on larger screen size. Thank you for understanding.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Thank you for your response. I will let you know that this is not a sufficient answer for us. We are web developers and have used your theme for several clients and to us, this amounts to a serious bug with the theme. Other themes we use are able to allow for dropdown functionality on touch devices. So unfortunately, while we enjoy many of the aspects of your theme, we can not continue to purchase it knowing that you are not intending to fix this bug. I look forward to a time when you are able to prioritize this!
Hi there,
Do note that the hamburger menu is triggered when the viewport reaches 1000px, everything above this will have a regular desktop menu.
Anyway if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help and check this on your end.
Thanks.
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Hi Team,
How I can make the products tab auto opened .. it’s really annoying to have closed tabs. Kindly send me code to make it opened. Lots of inquiries related to that and not sure why you people don’t care about that.
Hi there,
Please read this article.
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what about the “Review” Tab? How I can make it open?
Hi there,
This is the JS code that you can place as well, which will be applied to the reviews tab. $j(’.single-product .q_accordion_holder .title-holder.reviews_tab + .accordion_content’).addClass(‘description-always-open’);
$j('.single-product .q_accordion_holder .title-holder.reviews_tab').removeClass('ui-state-default ui-corner-bottom').addClass('ui-accordion-header-active ui-state-active');If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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code isn’t working on all products
https://nayakratom.com/product/white-maeng-da-kratom-leaf-powder/ (not working) https://nayakratom.com/product/green-maeng-da/ (work)Hi there,
Here is the whole code which should be in Qode Options > General > Custom JS
$j(’.single-product .q_accordion_holder .title-holder.reviews_tab + .accordion_content’).addClass(‘description-always-open’);$j('.single-product .q_accordion_holder .title-holder.reviews_tab').removeClass('ui-state-default ui-corner-bottom').addClass('ui-accordion-header-active ui-state-active description-always-open');And in Qode Options > General > Custom CSS you can paste this one:
.description-always-open {
display: block !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I paid someone to install and setup the theme. I’m not a developer, but I’ve used many WP themes and this has been the most frustrating. The pages take forever to load or don’t load at all. The test editor looks like gibberish when all I need is a simple way to enter text and other content as I have done with other themes. It’s not functioning as I expected with all the glowing reviews and I regret my purchase to be honest.
Hi there,
Have you tried contacting our support agents? Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you with properly setting up your theme.
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Okay, I will try that.
How can I delete the previous message?
Your support submission form is messed up and I cannot send a message.
The page is not displaying form fields and drop downs and it is giving an error when I try to submit because a “category is required.” SIGH…
Hi there,
We have located your request and the submission form is working now, we do see that an agent has been assigned and you will for sure get an answer soon.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Weird issue, we had a site that installed theme before bridge core. Updates broke our site. No notification to install core. We discovered on our own.
Hi there,
In order to update your theme and its plugins please follow our guidance here, so if you follow that procedure you will for sure be able to successfully update the theme and its plugins.
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Presale question: I am building a learning platform where each student gets a fresh wordpress website install within the multisite environment (websites are closed off to the public). I want the student to be able to select and import the demo (e.g. lawyer) themselves. Does that work out of the box?
Hi there,
Thanks for taking an interest! Bridge theme is multisite ready and it will work fine on multisite WordPress installation.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i bought your theme and installed it on multi-site. I registered the theme on the main website. However when going to a subdirectory website, which would be the one of the student, I am trying to activate it there too for the demo import but than it says: Code is already registered for other domain.
1) the domain stays the same seen it is a subdirectory multisite so the error message seems incorrect 2) is there a way from your side to allow the registration to succeed as long as it’s coming from the same domain name?
Hope we can solve this as otherwise the theme won’t be useful for my purpose for which I especially wrote you beforehand. Hope we can still find a solution though.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you and help you set this up.
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Hi,
I have an old license for the Bridge theme
I had it activated on a staging environment which was never launched and was uninstalled and deleted from my hosting account. I now want to use my license on a new site and the license kay shows that it is in use but I can’t find anywhere I can deregister the old site and move the license to the new one. The old site was testing only and never live, this is the first real project I want to use it for. I have purchased and own many themes from Qode and Mikado and would really appreciate your help with this.
I can’t open a support ticket on the Qode help website because the support license has expired.
Please help! Thanks Candide
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hello, I have a problem with the display of my articles on one of my sites using Bridge. The articles overlap and cannot be completely read.
However, as soon as I open the chrome inspector, the articles are arranged in order and without overlap.
Thank you.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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Hi,
The url and the page concerned is : https://dispensaire-cbd.fr/actualite-cbd/ Thanks!
Hi there,
Once we check we could see your articles without any issue as you can see herem so have you changed anything in the meantime?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You have to go further down the page to see the latest overlapping items.
Look here: https://ibb.co/pXfgxW9 https://ibb.co/XDcgDjWHi there,
We can see that you’re using Lazyload on your website. This can cause issues, as they dynamically calculate their dimensions based on the size of the images within. Try disabling Lazyload and see if this resolves the issue.
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It was the lazyload! thanks a lot!
Hi there,
Glad that this has been resolved!
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Last question and then I swear I’ll leave you alone :
On my homepage, when I want to update some pictures which are in my media, they are not displayed on the site, any idea? FI I use WPBakery.
here the problem: https://ibb.co/wZtt4tR
Hi again,
We can’t identify the issue by inspecting your homepage. You can try deactivating all 3rd party plugins. If the issue still persists, feel free to send a mail to helpcenter@qodeinteractive.com and include your purchase code. If it’s a problem within our theme, our agents will be happy to assist you.
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Hello,
There is a section in Options called “Elements”, and I just cannot find it (anywhere!) in your documentation to read about and better understand it. Is it not covered at all?! ... And if it is covered, don’t you think you should make it easier to find it in your documentation?! ...
I was hoping I’d find there (in Elements) how to change the color of basic page elements such the paragraph (< p >) text color for the entire site, but I just cannot find anywhere where its setting is! So, I resorted to add custom CSS (“p {color: #000;}”). Is that the way to change the color of the main text, using custom CSS?! ... I don’t mind, but I just find it surprising! ...
It is also very surprising that such a basic thing, such as the text color for the entire site, is hard to find how to set it, if it’s anywhere(!), in your documentation! ... One would expect to find out about it in your documentation section about Colors (5.1), but this section is very vague and short, and says basically about the “main colors”, which is something very vague, and … the text selection color(?!) ......
I would appreciate if you cleared a bit these things for me … Thanks …
Hi there,
Within our theme options: Qode Options > Fonts you do have different settings for headings, paragraph and responsive options for these as well. So there are indeed options which you can set to your needs.
If you need any further assistance you can always submit a request at our help center and our support team will be happy to help.
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Hello,
Yes, I found the setting for the paragraph text (< p >) in the Fonts section, thank you! But you could have also told me here if the “Elements” section is in your documentation. It seems it’s not there at all! ...
Furthermore, let me say that your documentation is surprisingly lacking in some very basic information! For example the “Fonts” section (5.2) in your documentation just says about how to choose the font family … and nothing else! ... However, in the actual options there is way much more than that! ...
You have to understand that the Theme’s “Options” are so many that’s really dizzying for someone just learning how to use the theme, and if s/he looking for something and cannot find it by going through the Theme’s Options then naturally s/he will resort to the documentation! And that’s why the documentation cannot be so condensed as it is now in many parts!
Thank you! ... and if I have another question I will submit a request to your help center as you suggest …
Update: Sorry, I made a mistake, in your documentation about the Fonts (5.2), it is for the General settings. The specific section about the “Fonts” seems to be missing from the documentation altogether, like the “Elements” section, and others maybe! ...Hi there,
You can see all our shortcodes presented here
And if you need any assistance our support team will be more than willing to help and provide you with guidance, as our support team is there for all our customers and author’s dashboard is meant for general inquiries and pre-sale questions.
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Dear Support,
I purchased your theme and installed on server and put purchase code to activate theme.
After few hours my server is crashed i again installed this theme on same domain but this time it not working showing code is already used on another domain
my email is : aashishkumarmishra@live.com and domain I installed theme is https://agtechtechnologies.com/
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I don’t remember where to download a demo.xml. I would like to change the look of my site. Many thanks
I find, it’s OK for me, sorry
Hi there,
Glad to hear this!
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