23210 comments found.
I suggested it to client, and he bought from another id ( under the name aaqualis ), your theme isn’t working with the latest version of woocommerce. checkout isn’t working!!! fix it please
Hello, @stevefantazia2,
Please check it on our demo site, it is working fine, please ask your client to contact us via our support system with Theme purchase code so that we will check and solve the issue for him on his site.
Regards, P-THEMES.
hi there,
does any one know how to remove the feint grey border at the bottom of the sticky header? it doesnt appear until you start scrolling. Thanks
Hello, @brigadier272,
Can you please share the screenshot of that border and the page URL on which it is appearing so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
My header shopping bag total is always $0,00 even when things are in the cart.
Hello, @maudenton,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
Hi. i want to sort members by id but where can i add manuel id to a member and which format is accepted as id.Thanks
Hello, @cheliksel,
Sorry to say that but you can not add the Manual ID for the Member custom post type, but the ID is automatically assigned when you created the Member, Portfolio, FAQ, Event and Post, Custom Post Types, If you want to check the ID, you have to edit the particular Member and you will find in the URL of the page as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your answer. And i will extend support of course. Whish i could do that. So what should I do to show the members in the order I want?
Hello, @cheliksel,
You have to delete and add the Members again in order that you want, It will take the serial wise ID than for Members, OR you can try with Simple Custom Post Order plugin and change the order of the Members from backend as per your requirements, it will automatically change on frontend as well:
https://wordpress.org/plugins/simple-custom-post-order/
Regards, P-THEMES.
Thank you very much. Have a good works.
Most Welcome!!! 
Hello I am having several problems and I need you to please help me:
1- The preview of the items added to the cart look bad on certain pages such as store, cart, my account, checkout and thank you page.
https://imgur.com/M7y1tl72- Continuing with the previous problem when I add several products to the cart, it looks wrong and I cannot scroll to see the buttons to go to the cart or proceed with the purchase.
https://imgur.com/iRm1JY3 https://imgur.com/39oct6B3- You cannot see the icon to add to the wish list from the “shop” page and from the individual page of the products. I already disabled all plugins and it was not fixed, however when you inspect the element from chrome you can see the html of yith wishlist.
https://imgur.com/snKurH7How we can proceed? Thank you
Hello, @DanielTiva,
1. I have just checked your site now and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/DWJ1t0fZ
2. Again I have just checked your site now and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/dZt2NBhM
3. For the Wishlist issue, Please remain all the third party plugin deactivated on your site and contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, how can i delete those items? on dropbox you can see it, thank you
https://www.dropbox.com/sh/v3jwbj8t5vzqt3g/AABE5Lq3s8J93Uc_X6YW03_oa?dl=0Hello, @irass16,
Yes you can
1. Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, P-THEMES.
Thank you so much! You guys are awesome!
You’re Welcome!!!
I was updating my theme, I had to delete the code, and when I updated it I got “Your IP address is blocked as spam !!!”, request unlocking to finish updating my website.
My IP is 184.171.242.172, send a ticket, I await your prompt response, my client is pressuring me :/
Hello, @joelito98575,
I have just confirmed from the support department and they said that they solved your issue and replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
thanks
Most Welcome!!!
which includes the extended license, the one that costs $ 1999, I would like to buy it but I want information about it.
Will I be able to use the license on all the pages I design?
Won’t I have IP blocking problems?
Is the payment for life?
I ask for your prompt response
Hello, @joelito98575,
Please read the below given threads and contact Envato for it: https://envato.com/contact/
https://themeforest.net/licenses/faq#:~:text=In%20simple%20terms%2C%20the%20main,end%20product%20may%20be%20sold.
https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-
Regards, P-THEMES.
This code is already in use. I am getting warnings, even though the license is not used on any website, can you help me fix this?
Hello, @chribclick,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I have a team of 25-30 peope and need them on a single page. i dont need the pagination. pls help
Hello, @zaki_ehre,
Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” as “99”, save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Thanks. i will check the further support extension.
Most Welcome!!!
Hi there, I’ve been trying very hard to find the file and location of the outer layer of parralaz hero banner on the home page for the ‘IT-Business’ demo. I cannot see it anywhere and need to replace it and make the banner full screen on desktop and mobile. Can you help me locate it?
also, is it possible to import two demo sites, or does that cause problems for the CSS?
Thanks, Andrew
Hello, @brigadier272,
If you edit the Home Page you will find the Raw HTML has been set there, and that is we have used for creating that banner, and you can change the image in design option of that element as showing below:
&
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on the Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to the Live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
Hey There , I want to remove shipping label from the screen shot mentioned below. It appears on every product page. Please tell me the best approach to remove it from every product page.. Please help me with this. Thank you.
https://drive.google.com/drive/folders/1YH_-LpXC-IPV6dXFXSxKt2NZNw5jeqPd?usp=sharingHello, @rushi99,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product div#product-tab ul.resp-tabs-list li#tab-title-shipping {
display: none !important;
}
Regards, P-THEMES.
It Worked For me and what if i want to add any text on that ? What can i do to display that text and from where to add.
Hello, @rushi99,
That is coming from any third-party plugin on your site, you have to check with the third party plugins setting.
Regards, P-THEMES.
i get error ,, Your ip address is blocked as spam!!!” Please whitelist me!
Hello, @kill0r2,
Can you please contact us via our support system with the Theme purchase code PDF file and with your site WP-Admin Login details on which you are facing this issue so that we will check/verify and solve the issue for you on your site.
Regards, P-THEMES.
Your ip address is blocked as spam!!! Hi. When I enter my Code to complete registration I have this problem. How can I solve it? Thank´s
Hello, @alsadero,
Can you please contact us via our support system with Theme purchase code PDF file and with your site WP Admin Login details on which you are facing this issue so that we will check/verify and solve the issue for you on your site.
Regards, P-THEMES.
Hi Porto
Kindly address Support Tickets #102010 & #102091
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support team and they said that solved and replied both of your support tickets, please check your support tickets replies and reply to your support tickets accordingly and please do not panic and ask here for the support tickets, once the support ticket will resolved you will always get the reply.
Regards, P-THEMES.
After the latest porto (functionality?) update our website started to look odd. There is now some extra white space between my front page images and the product description text is not alligned left like it was before update. I downloaded the latest js composer 6.4 update but it didnt help. https://imgur.com/a/TUvRCnO
Hello, @Jettools,
Can you please share the URL of the page on which the issue occurs so that I’ll check and provide you the best possible solution for it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @Jettools,
If you check this carefully, you will find that padding, that is actually the inner column VC element padding, please see this screenshot: https://postimg.cc/CBxsrnst
You have to edit your page and edit the inner columns and set paddings as 0px or any value as per your requirements, it will work for you.
Regards, P-THEMES.
Like i said this problem came out after the porto update. I had everything aligned perfectly before the update and i havent changed nothing. There should be only 1px gap between columns. And like i said also the product description is not aligned properly to the left side of the page (theres a gap on left side of the product description) and this all came out after the update. https://ibb.co/gz07K85
Hello, @Jettools,
1. It may be because of the WP Bakery plugin update, so follow the above solution that I explained to you in my last reply.
2. For Description, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product div#tab-description .vc_row.wpb_row.row .vc_column_container.col-md-12 {
padding-left: 0 !important;
padding-right: 0 !important;
}
Regards, P-THEMES.
There seems to be a bug on the mobile version that needs addressing. When you click to open a product in woocommerce on mobile, the photo keeps zooming when you try to scroll down to view the item. This is worse on android than it is on apple. Anyone else having this issue, I’ve tried it on 3 different phones.
Hello, @maudenton,
This is not a bug but Porto provides the option to turn ON/OFF the Zoom affect on Mobile version of the site, you can turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom as showing below as per your requirements.
Regards, P-THEMES.
Thank you
You’re Welcome!!!
i try import deom 35 or 36 But it does not work as required
https://ibb.co/TLCFDpP https://ibb.co/1nc74GB https://ibb.co/GsPcjfJHello, @raiedahmed,
Can you please share the site URL on which this issue occurs so that I’ll check and provide you the best possible solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
error in rtl
shorturl.at/sQSV8
Hello, @raiedahmed,
If you are not comfortable with sharing the URL here, then you can share it with us via our email newsmartwave@gmail.com as well.
Regards, P-THEMES.
Mobile menu is a mess – in edit on wordpress looks fine, in mobile view – on a real phone – mobile menu is suddenly after last update like this: https://postimg.cc/YGk7xc6k and you can open it, then it takes over screen and too big to be closed – this is not support – this is a please fix this! – i cant sell one product to ppl on devices!
Hello, @DKdude,
This is not the update or the Theme issue, please do not blame the Theme asap, always try to be patience and find the cause of the issue first, This is the Autoptimize or any other cache plugin issue on your site, please deactivate the Autoptimize and all the cache plugins from your site and remove the site cache and finally check back your site after removing the mobile browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/10/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please I need to update my wp to 5.5.1 and I’m using Porto Child Theme Version: 3.6.4 with Woocommerce Version 4.1.1, Is there any problem will be happen with me ?
Hello, @ahmedtawfik,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
yes @evivaus and Please tell me the best way to be everything good with your theme Porto Child after update my wp 5.5.1 ?
Hello, @ahmedtawfik,
Ok Fine, then please contact us via our support system with your @evivaus account so that we will help you in solving your issues.
Regards, P-THEMES.
