23241 comments found.
Hi, I have a team of 25-30 peope and need them on a single page. i dont need the pagination. pls help
Hello, @zaki_ehre,
Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” as “99”, save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Thanks. i will check the further support extension.
Most Welcome!!! 
Hi there, I’ve been trying very hard to find the file and location of the outer layer of parralaz hero banner on the home page for the ‘IT-Business’ demo. I cannot see it anywhere and need to replace it and make the banner full screen on desktop and mobile. Can you help me locate it?
also, is it possible to import two demo sites, or does that cause problems for the CSS?
Thanks, Andrew
Hello, @brigadier272,
If you edit the Home Page you will find the Raw HTML has been set there, and that is we have used for creating that banner, and you can change the image in design option of that element as showing below:
&
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on the Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to the Live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
Hey There , I want to remove shipping label from the screen shot mentioned below. It appears on every product page. Please tell me the best approach to remove it from every product page.. Please help me with this. Thank you.
https://drive.google.com/drive/folders/1YH_-LpXC-IPV6dXFXSxKt2NZNw5jeqPd?usp=sharingHello, @rushi99,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product div#product-tab ul.resp-tabs-list li#tab-title-shipping {
display: none !important;
}
Regards, P-THEMES.
It Worked For me and what if i want to add any text on that ? What can i do to display that text and from where to add.
Hello, @rushi99,
That is coming from any third-party plugin on your site, you have to check with the third party plugins setting.
Regards, P-THEMES.
i get error ,, Your ip address is blocked as spam!!!” Please whitelist me!
Hello, @kill0r2,
Can you please contact us via our support system with the Theme purchase code PDF file and with your site WP-Admin Login details on which you are facing this issue so that we will check/verify and solve the issue for you on your site.
Regards, P-THEMES.
Your ip address is blocked as spam!!! Hi. When I enter my Code to complete registration I have this problem. How can I solve it? Thank´s
Hello, @alsadero,
Can you please contact us via our support system with Theme purchase code PDF file and with your site WP Admin Login details on which you are facing this issue so that we will check/verify and solve the issue for you on your site.
Regards, P-THEMES.
Hi Porto
Kindly address Support Tickets #102010 & #102091
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support team and they said that solved and replied both of your support tickets, please check your support tickets replies and reply to your support tickets accordingly and please do not panic and ask here for the support tickets, once the support ticket will resolved you will always get the reply.
Regards, P-THEMES.
After the latest porto (functionality?) update our website started to look odd. There is now some extra white space between my front page images and the product description text is not alligned left like it was before update. I downloaded the latest js composer 6.4 update but it didnt help. https://imgur.com/a/TUvRCnO
Hello, @Jettools,
Can you please share the URL of the page on which the issue occurs so that I’ll check and provide you the best possible solution for it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @Jettools,
If you check this carefully, you will find that padding, that is actually the inner column VC element padding, please see this screenshot: https://postimg.cc/CBxsrnst
You have to edit your page and edit the inner columns and set paddings as 0px or any value as per your requirements, it will work for you.
Regards, P-THEMES.
Like i said this problem came out after the porto update. I had everything aligned perfectly before the update and i havent changed nothing. There should be only 1px gap between columns. And like i said also the product description is not aligned properly to the left side of the page (theres a gap on left side of the product description) and this all came out after the update. https://ibb.co/gz07K85
Hello, @Jettools,
1. It may be because of the WP Bakery plugin update, so follow the above solution that I explained to you in my last reply.
2. For Description, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product div#tab-description .vc_row.wpb_row.row .vc_column_container.col-md-12 {
padding-left: 0 !important;
padding-right: 0 !important;
}
Regards, P-THEMES.
There seems to be a bug on the mobile version that needs addressing. When you click to open a product in woocommerce on mobile, the photo keeps zooming when you try to scroll down to view the item. This is worse on android than it is on apple. Anyone else having this issue, I’ve tried it on 3 different phones.
Hello, @maudenton,
This is not a bug but Porto provides the option to turn ON/OFF the Zoom affect on Mobile version of the site, you can turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom as showing below as per your requirements.
Regards, P-THEMES.
Thank you
You’re Welcome!!!
i try import deom 35 or 36 But it does not work as required
https://ibb.co/TLCFDpP https://ibb.co/1nc74GB https://ibb.co/GsPcjfJHello, @raiedahmed,
Can you please share the site URL on which this issue occurs so that I’ll check and provide you the best possible solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
error in rtl
shorturl.at/sQSV8
Hello, @raiedahmed,
If you are not comfortable with sharing the URL here, then you can share it with us via our email newsmartwave@gmail.com as well.
Regards, P-THEMES.
Mobile menu is a mess – in edit on wordpress looks fine, in mobile view – on a real phone – mobile menu is suddenly after last update like this: https://postimg.cc/YGk7xc6k and you can open it, then it takes over screen and too big to be closed – this is not support – this is a please fix this! – i cant sell one product to ppl on devices!
Hello, @DKdude,
This is not the update or the Theme issue, please do not blame the Theme asap, always try to be patience and find the cause of the issue first, This is the Autoptimize or any other cache plugin issue on your site, please deactivate the Autoptimize and all the cache plugins from your site and remove the site cache and finally check back your site after removing the mobile browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/10/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please I need to update my wp to 5.5.1 and I’m using Porto Child Theme Version: 3.6.4 with Woocommerce Version 4.1.1, Is there any problem will be happen with me ?
Hello, @ahmedtawfik,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
yes @evivaus and Please tell me the best way to be everything good with your theme Porto Child after update my wp 5.5.1 ?
Hello, @ahmedtawfik,
Ok Fine, then please contact us via our support system with your @evivaus account so that we will help you in solving your issues.
Regards, P-THEMES.
When we can have js composer 6.4 on this package? the last available version is 6.2
Hello, @simacweb,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi,
I’ve added two times the “Porto Members” on one page (https://shanxmedtech.com/about). I would like both of them open with “Ajax Load On Modal”. But when clicking on one of the first two Members (the first row of “Porto Members”), the 3th and 4th member pops up. How to solve this? Thanks!
Moved page to https://shanxmedtech.com/example/
Hello, @thecreativelabnet,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi There,
I’m using your theme on wordpress and using Shop 1 , my problem that I’m having is when I upload my logo, it immediately disables my add to cart button on my products so we not able to add anything to the basket, if we reinstall the theme and do not change the logo the the add to cart is there, as soon as we change the logo then it wont show you the price or the button to add to cart. ive disabled all the plugins to try trouble shoot the issue but not having any luck. what should i do?
Hello, @druidspell,
Can you please make sure that you have turned OFF the “Select roles to see price” from Porto >> Theme Options >> WooCommerce as showing below and if not then turned it OFF and check back after removing the browser cache, Hope this will solve your issue and if not then please reamin all the third party plugins deactivated on your site and share your site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
@pt-support2 thank you for your reply, yes that is turned off, ive reinstalled the theme from scratch a few times and works just fine till i edit the logo then the price and add to cart function disappear. ive disabled all 3rd party plugins as well i did log a ticket yesterday with our login details
Hello, @druidspell,
Now, please be patience, once your support ticket will be resolved you will get the reply to your support ticket.
Regards, P-THEMES.
Hi, My hosting is expired where i register license. I want to reset my license code. So i can use it to my new domain, Please help
Hello, @Fameesk,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi How can I handle to Shorten space between sections. I´ve tried in Jcomposer but didn´t work as per this image whttps://imgur.com/5q8xQ8i
Hello, @unoserver,
Can you please share the page URL without Maintainance Mode activated so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Thanks Porto for the reply. I´ve removed maintainance mode please help me how shorten space between sections…. https://imgur.com/5q8xQ8i
I´ve tried in padding and margins in jcomposer but didn´t work. Again Thanlks
Hello, @unoserver,
Please edit your Home page and edit the Row which has been set for that Banner on your Home page and assign the dummy class to that row and let me know then I’ll share the Custom CSS with as a solution for this.
Regards, P-THEMES.
Hi Thanks for you reply but I need a help with css
Hello, @unoserver,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.page-content .vc_row.wpb_row.row:first-child .wpb_wrapper.vc_column-inner {
padding-top: 0 !important;
}
.page-content .vc_row.wpb_row.row:first-child .porto-carousel {
margin-bottom: 0 !important;
}
.home .no-breadcrumbs .main-content {
padding-top: 0 !important;
}
Regards, P-THEMES.
Thank you Guys Support is awesome
Most Welcome!!!
Hello,
Downloaded the latest version but there’s no Child Theme included.
Could you provide it please?
Hello, @Klazzik,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Not sure if anyone else is finding that changes made in the Theme options are not being reflected on the live site, but only when viewing Appearance > Customise?
Hello, @brigadier272,
This is just the cache issue nothing else, Please read and follow all the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Super – thanks very much!
Most Welcome!!!
I am having several problems editing the site with Elementor. I tried to import the demo content several times and the product page does not appear on the website, the elements of the website only appear on the editing page, but not in the browser when published.
The home page also has problems I want a solution or refund of my money
The support team attended to me and explained that there was a problem with the ticket system. Promptly solved my problem
Hello, @mateussilvasp,
I have just confirmed from the support department and they said that they already replied and solved your issue with your support ticket #101944, Please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
ERROR: Please confirm you are not a robot but there’s no captcha?
Hello, @spy-shop-sa,
Can you please share the issue screenshot and the page URL on which that issue occur and please explain the issue more clearly if possible with the help of screenshot, so that I’ll check and help you out.
Regards, P-THEMES.
Hello, please provide an email address i can send the screenshot to!
Hello, @spy-shop-sa,
You can write to us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
