6422 comments found.
After a few months of using the product, I want to report on this: the truth is, my experience was terrible, since the product was acquired in order to be able to monetize our content, it is hyper local journalistic content, but to date we could not do it , Google Adsense that was our priority has not rejected the site about 6 times, we have consulted support for the slow speed of the site considering that they offer an ultra fast site, some errors regarding the Google API that does not work, a Without a number of errors that support has been given the freedom to enter the site and make the respective corrections, but absolutely nothing is done, they always delay the information between message and message but without anything concrete, I am very disappointed of this that until the date I already have 1 month of support left and to date I have not obtive the main objective when buying this product. www.elbellanita.com
Hi JEG team.
I bought the JNews Version 7.0.4 theme on Envato Elements, but I can’t activate it.(elements-jnews-wordpress-newspaper-magazine-blog-theme-LSUG8QF-AD73S28O-07-14) You can tell me how I activate thema please. Thanks BR
Hi loneus,
You need to purchase JNews through the Themeforest market so you can activate the theme license. Also, by purchasing JNews via Themeforest you will get support service and an automatic theme update feature.
Let me know if you have further questions.
Thank you
Hi, Jeg team.
But I bought it at https://elements.envato.com/ I am asking the question here, because I am a customer of both platforms.
How do I resolve this situation? Thanks you.
Hi loneus,
You need to purchase JNews through the Themeforest, then you can generate a token to activate the theme license.
Thank you
Hello, I have a problem with “JNews – Youtube / Vimeo Playlist” and “JNews – Horizontal Instagram” on my main page: https://kosciol.czest.pl
“JNews – Horizontal Instagram” say that site cannot connect to instagram…
“JNews – Youtube / Vimeo Playlist” – I can’t see list of my videos on right
I use elementor. Everything is upgraded…
Piotr
I have a question regarding this theme: https://jnews.io/gadget-review/2017/03/12/apple-imac-pro-is-promisingly-powerful/ It shows product rating based on different features, but in fact comment table only allow text input. Is it possible to set it up in the way that allows user to rate different features ( as shown on article: Performance, Features, Design etc)
Hi Zviadi,
Thanks for interesting in JNews.
Currently, we don’t have this feature. The site visitor can’t submit a review from the comment form. Only the post author able to manage the review from the post editor dashboard.
Maybe you will need to use a plugin or do some custom changes to achieve your requirements.
Let me know if you have further questions. and hope you can be our customer soon.
Thank you
gimana caranya mengatur jarak ini agar Gap-nya gak terlalu jauh, sudah saya setting gapnya. tetap gak ngaruh, gak berubah. https://www.dropbox.com/s/iknjb40cn58jwe9/WEBB.jpg?dl=0
Halo Fostar,
Coba open support ticket di forum kita mas bro https://support.jegtheme.com/forums/forum/jnews/, nanti tim support kita akan membantu.
Terima kasih
Ticket saya udah expire Bro, memang tidak bisa dijelaskan disini?
Saat ini kita arahin semua support ke forum kita bro, biar kalo ada update, bug atau info2 penting lainnya, user2 tidak ketinggalan. Selain itu supaya tim support kita bisa fokus support user di satu tempat.
Nanti untuk gap spacenya, coba pake custom CSS dulu, atau bisa pake Yellow Pencil plugin yang udah included di JNews untuk nambah CSSnya.
Terima kasih
Pak Kenapa ya website dipasang DARK MODE, fitunya Bisa dipasang, tapi gak berfungsi.
Coba disable plugin yang tidak terkait sama tema JNews mas bro.
Terima kasih
Selamat Malam Bro. Saya mau custom Template AMP bawaan Jnews, Ingin menghiilangkan Nav menu dan icon Pencarian, dan mengubah warna link.
(https://www.dropbox.com/s/a5qiizbfoy9nrqg/AMP.jpg?dl=0) sudah dilakukan di dashboad dengan menambahkan CSS:
.toggle_btn, .amp-wp-header .jeg_search_toggle { display: none; }
Namun tidak pernah berhasil, tetap terlihat Mohon bantu saya. Saya ingin yang terlihat hanya logonya saja.
Kalo untuk AMP, taro cssnya di file pluginnya ”/wp-content/plugins/jnews-amp/template/style.php”
Terima kasih
Do your template support menu shortcuts
Hi Wizromeo123,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Is it possible to show the number of views on the article page itself? Or only on the front page?
Hi tommyhoej,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi there,
We have to major issues with your theme on all of our websites (20+)
1. The WP Bakery is only showing the shortcodes at the backend page editor.
2. No Instagram Feed is showing up due to all kind of errors.
We would like to get support on these issues. All themes are up to date, also disabled all plugins to see if that solved it. No.
Hi PublabMediaGroup,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Well, since our license just expired we are not able to start a thread. Is there some kind of lifetime license? This is nog working.
Please provide us the support. This is really causing us a lot of trouble.
Hi PublabMediaGroup,
You need to extend your support license, please check this article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Then you can login to our support forum then visit this page https://support.jegtheme.com/account/ then hit the “Refresh Purchased License” button.
Thank you
After the latest updates of this theme & WordPress some warning is coming on my home page, pls have a look:- https://www.screencast.com/t/CylV764pV & suggest me how to solve this issue??
Thank You.
Hi The_Thus,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
It’s asking for license & I am having only one issue, pls help me to short out this single problem.. .
Hi The_Thus,
May i know why you can’t asking support on our forum? or your support has been expired? If yes, please try to extend your support license https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
You can try to disable WP_DEBUG mode. https://wordpress.org/support/article/debugging-in-wordpress/
Thank you
Hi author,
Please I want to know answer to the following question.
Which player Jnews theme is using, is it Wordpress default player or the theme has its owns player?
Which editor Jnews theme is using, is it Wordpress Gutenberg editor, old Wordpress editor or the theme has it own editor?
Looking forward to hearing from you. Best regards.
Hi Muhammy,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
is there any offer for the bulk deal, I want it for 4 of my sites.
Hi mohammed_mujtaba,
In this case, you will need to purchase 4 licenses. Unfortunately, we don’t have a bulk deal for your requirement.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Hi,
- Is the theme fully RTL support (Design, plugins, messages, contact form, Web notifications..)?
- Can I upload or use other than the included fonts?
- Can I apply the font to all components and parts of the theme?
- Is there any connection, or callback from the theme to any server or service after installing the theme?
- Do I need a special activation to use staging hosting feature?
- Is there a money back policy?
Regards,
Please reply
Why it’s taking too long to get a reply!
I am wondering if the support response will be the same!
Hi HTTec,
Sorry for the late reply, we have celebrated Galungan on September 16th – 17th, 2020 (GMT+8) previously. It’s why we have a slow response before.
1. Yes, our theme support RTL mode. I’m not sure which web notification that you mean. Can you tell me more about this?
2. We support custom font and you can upload your own font then use it.
3. Yes you can.
4. I’m not sure which web notification that you mean. Can you tell me more about this?
5. Did you mean theme license activation? If yes, first you can activate the theme license on your staging site, then if you have done, you can migrate the theme license to your live site.
6. Envato provide refund request, please check this article for more info https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-#:~:text=A%20refund%20request%20will%20be,Envato%20Help%20Team%20to%20review.&text=If%20your%20refund%20request%20is,Help%20Team%20investigate%20the%20claim.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Thanks for your reply.
1. RTL:
I noticed that the font and style were not applied on the main menu, Ajax search message was not translated, and there is a CCS issue in the search page as the search button should be at the left side.
Screenshot: https://prnt.sc/ujajkd
2. Staging:
What if I activated the theme then I decided to clone the website to a staging site to test the changes and upgrades?
Some other themes provide a special domain for development and staging.
Regards,
Hi HTTec,
1. Thanks for your info, we will check this further. Maybe for some text or string, you will need to translate them to RTL.
2. You don’t need to worry about it, we can whitelist your staging or development site.
Let me know if you have further questions.
Thank you
It shows product rating based on different features, but in fact comment table only allow text input. Is it possible to set it up in the way that allows user to rate different features ( as shown on article: Performance, Features, Design etc)
Hi Zviadi,
Thanks for interesting in JNews.
Currently, we don’t have this feature. The site visitor can’t submit a review from the comment form. Only the post author able to manage the review from the post editor dashboard.
Maybe you will need to use a plugin or do some custom changes to achieve your requirements.
Let me know if you have further questions. and hope you can be our customer soon.
Thank you
Any way to reduce the large amount of queries that is being run on the backend? It slows down the entire admin panel.
Hi tommyhoej,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi, I have been using Newspaper theme for some years now, but it is no longer suitable. I am very keen to switch to JNews and pleased to see that you advertise compatibility when switching from Newspaper.
The main reason I am switching from Newspaper is the huge number of thumbnails it generates, which is destroying my inode limits. I see from comments your theme also generates a large number of thumbnails, but I see in some replies about the dynamic generator – what does this actually mean? What functionality would I lose to reduce the number of additional thumbnails to only two or three?
Thanks
Hi Greggyboy2000,
Thanks for interesting in JNews.
We provide 2 kinds of image generator mechanism, Normal and Dynamic Image Generator option.
The Normal Image Generator, has the fastest load time, but require more space. Each image that you upload will generate into 12 image dimension.
The Dynamic Image Generator, this option has slower load time, but image generated only when needed, so you can safe more space on your server.
Actually we can reduce the amount of image dimension, but it also depend on which JNews Block element that you used.
Let me know if you have further questions.
Thank you
Please help! I can see the mobile menu but don’t see the menu on the mobile – never had such kind of issue before .. https://prnt.sc/ug8h1m
Hi waqaspuri,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
How do I completely disable the auto-load-next-article feature that appears on the one-post page? I can only seem to set it to 1 additional post but not completely turn it off – what’s the trick? 
Hi tommyhoej,
You need to deactivate the JNews Auto Load Post plugin.
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
hi, im facing some problem with my menu as I couldn’t seem to be able to find my menu
Hi linboyz,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hello, BUG
please see this demo link, Post read time is with issue
https://vajapshavela.ge/gazafxuls-ia-amodis/instead of 1 min read time, here we got – “Min Read 1Min”
wp 5.5./latest theme version
Hi vanski91,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Can I change the category header styles to different colors for different categories? So “People” is blue and “World” is red, for example?
Hi Amplificator,
Did you mean the category header on the category page? Can you provide me an example for further checking?
Thank you
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