23241 comments found.
Any way we can always make sticky menu at bottom as fixed. Right now it gets visible only if header is not there . But any way to make it fix always.
Hello, @tjain91,
Sorry to say that but this is not possible, The Sticky header will not be fixed always, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Dear Porto,
This template is supporting 3D view for the products in a online shop in the pictures ? How can I do it? Needs more resources in the system?
thanks, Candle Art
Hello, @Joaquim_,
There is only a single Demo which has the 3D rotating product and that is a single product demo you can check it here:
https://www.portotheme.com/wordpress/porto/shop28/
And this is just the element we have used for it, and you have to add the image like this:
https://www.portotheme.com/wordpress/porto/shop28/wp-content/uploads/sites/81/2019/05/product-360-sprite.jpg
Then it will work for you.
Regards, P-THEMES.
I active porto theme in domain .. can I change this activation to another domain ?
Hello, @memo232002,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hi I want to know if you can display the size swatches on the category/ shop page ?
Hello, @KyleRaatz,
Yes you can disply the color/image/size swatches on Shop/Category pages as well, please eatch this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
While using AWS EC2, I turned off the cloud computer, and it disappeared while the license was active.
I also sent that email. I didn’t get a reply.
How can I get help?
Hello, @jjongwuner,
Till now we have only received your single support ticket #101007, and it has already been replied with a solution 20 days ago, please check your SPAM folder or check your ticket reply after removing the browser cache: https://postimg.cc/bSvwnB7N
And now again, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I’m trying to replicate a product page from the Magento Theme, none of the WordPress demo seems to help me with it and I’m not able to do it with the Product Layout Creator: https://prnt.sc/umqotj Is there a way to show more than one image of the same size in horizontal? Thank you.
Hello, @gipande,
Yes, It is possible, you have to use the “Extended layout” for the single product page from Porto >> Theme Options >> WooCommerce >> Single Product and use all of the Featured images and Gallery images as of the same size and it will work for you as you want.
Regards, P-THEMES.
Great…. and is there a chance to put the product details (price, buy button,etc) on the right? Thank you very much!
Hello, @gipande,
This is only possible with “Custom Product Layout Builder”, you have to create your own layout and change the positions of the sections as per your requirements, you can select the Extended Image layout when using Product Image element as showing below:
How Custom Product Layout Builder Works:
We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Regards, P-THEMES.
Great I’m already using it! Thanks. I would also like to increase the image size on single product page (more height to make them cover most space) https://prnt.sc/v1yhkg
Hello, @gipande,
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
https://woocommerce.com/posts/whats-new-woocommerce-3-3/
So you can try with Custom CSS which better works for you Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at or hire a developer.
Regards, P-THEMES.
Dear Sirs!
My login is bondarenkosb@gmail.com
My ticket is :2087730
My domen is unicad.ru
I has dont correct installation PortoTheme with it purchase code on the regruhosting.ru
Site dont work
Can you cancel my last purchase code and give me new?
Best regards, Sergey
Hello, @bondarenkosb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi! I have assigned a widget with YITH Product filter in Homepage, but it doesn’t show. It works fine in Shop. Can you help me? Thanks.
Hello, @adapta,
The WooCommerce Filter only works on Shop/Category Archive pages, not on any other page, This is the default functionality of the WooCommerce Filters you can check it with the default WordPress theme as well and you will find the same behavior.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
sir i have changed my domain but now upon adding code it is showing registered with old domain. I have changed theme on my old domain and now i want to use it to new domain
Hello, @unusgouri,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
i’m having the same issues upgrading php again,, this time from 7.0 to 7.3 – the error message: Your PHP installation appears to be missing the MySQL extension which is required by WordPress. I do not have any support left, but do not feel I should have to pay again for this? please advise why I am getting this error message, all the plugins and theme is upto date?
Hello, @dee-uk,
This is not our Theme issue but this is your site and server issue.
This is caused when the PHP code in your site is not compatible with the version of PHP your site is currently using. More specifically, the issue is with the outdated MySQL extension which was removed as of PHP 7.0.
Please read this article and contact your hosting provider and ask to solve this issue for you on your site.
https://help.dreamhost.com/hc/en-us/articles/360004096331-Your-PHP-installation-appears-to-be-missing-the-MySQL-extension-which-is-required-by-WordPress#:~:text=see%20this%20error%3A-,Your%20PHP%20installation%20appears%20to%20be%20missing%20the%20MySQL%20extension,removed%20as%20of%20PHP%207.0.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for responding so quickly, really do appreciate it. For anything relating to the template I will 100% get more support 
Can you please confirm that your most recent update, including supplied plugins buse the newer MySQLi or PDO_MySQL extensions. Thank you
Hello, @dee-uk,
You can try with listed below, I have this on my test site, and working fine.
MySQL version: 5.5.5-10.3.24-MariaDB-log-cll-lve
Regards, P-THEMES.
The plugins provided with theme, (bakery and slider), are not activated. Is it supposed to be like this or there is a problem with my installation.
Hello, @rokingkamalesh,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, How do I edit a mobile template? Is it automatic? And is there also drag and drop for mobile phones? I can’t do css. Thank you
Hello, @Cestarelaxace,
First of all, thanks for showing your interest in Porto WordPress 
No need to edit Mobile Template, It is automatic.
Regards, P-THEMES.
After importing the shop 35 demo (elementor version), the main toggle menu doesn’t look good.
The submenus are all unaligned, the arrows don’t show on each submenu, the widgets (images) don’t show where they are supposed to.
My website is www.shoppe.ro
Also, if I enable the Ajax search plugin during import (or after), the search form in the header looks bad as well (the search icon appears in the middle of the form).
Hello, @alexkozsar,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and solve the issue for you.
Regards, P-THEMES.
Please reset my license, website is using another theme now, thanks
Hello, @nigelcave,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
How to disable slideshow on blog post arichve pages when featured image is active?
For ex. https://cl3d.boostmybrand.nl/nieuws/
(Found this option for portfolio pages but nog for blog pages)
Hello, @thecreativelabnet,
You can turn ON/OFF the Image Lightbox for Blog Archive page from Porto > Theme Options >> Post as showing below:
Sorry to say that but there is no option to turn OFF the slider show on the Blog Archive page if you do not want a slideshow then simply add a single Feature Image to the Post and it will work for you.
Regards, P-THEMES.
I want to reset my purchase code, as that website is closed.
Also I am unable to install any demo content in the website, it not showing any link.
Please help me asap, I need it urgently.
Hello, @digitaltlj,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi! I have found bug.
There is no work pretty photo script in woocommerce page.
Its hapen when you adding block into woocommerce via porto-block.
Recreation: Create image gallerey in bakkerey page builder at porto-block wtih action on click open pretty photo. In woocommerce item page add porto-block code in any place (description or short description or custom tab). Image open as image. terrible 
Pretty photo script initialize before scripts load woocommerce page. Please fix it.
Hello, @ECCOsea,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Im only site content manager. I have no access to support forum, and have no way to register cause you dont have free and simple registry process. Therefore i write here.
Hello, @ECCOsea,
Please contact your client who purchased the Theme and ask for share the purchase code PDF file with you and then you will be able to contact us via our support system, I am sorry but there is no such issue with our latest Theme and I am unable to provide you the support without verifying your purchase code as this is our support policy.
Regards, P-THEMES.
The theme is too low. Site opens too late. Whatever I did I could not find a solution. I changed the server, but there was no solution. 
Hello, @yildiz86,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team at ptheme.customize@gmail.com or hire a developer.
Regards, P-THEMES.
I did what you said, it was not a solution in any way, please solve my problem. The site slowed further. then I deleted the plugins.
I changed the server. but the result is the same. There is a problem with your theme.
Hello, @yildiz86,
As I explained to you above already that our Theme does not have any negative influence on the site Speed, I have just checked your site Speed on GTMatrix, and here is the result:
https://gtmetrix.com/reports/anatoliaparts.com/iGgwxOpK
You can see it’s already super Fast and some small issues are from CSS and you have to minify the CSS and JS and use the tricks in the above-listed articles, otherwise, Speed is something which can be achieved by using Customization and you have to contact the Customization team or hire any developer.
Regards, P-THEMES.
Do you think it is normal for the site to open in 12 seconds? I created a support request. I installed all the plugins you said, but the site speed has not changed. Rather, it slowed down even more. I’ve been having trouble since the day I bought the theme. I changed the hosting server. Nobody finds fault with themselves. You say your theme is good. The hosting company says that the servers are fast and there is no problem. So who’s the problem? I installed another theme on the same server, the site opens for 3 seconds. Your theme is difficult to open in 12 seconds. Solve the problem please.
Hello, @yildiz86,
Please do not be angry and try and understand that I explained above, We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
And if want to test the Theme Speed, then remove all the content that you have added on your site, the media, images, content, etc, and deactivate all the third-party plugins except, Theme required plugins and check back, you will find it fast enough.
And its third time, please try and understand the Speed of the site is not included in the Theme support policy as it requires extra Customization, so you have to contact the Customization team or hire any developer, That’s all.
Regards, P-THEMES.
You write the same things all the time. I have already done what you said. There was no solution. Plugins are your plugins. Apart from these plugins, I haven’t used any other plugins already. I reduced the size of the pictures. I ran Porto speed optimization. The site is still slow. I installed Better WordPress Minify and WP Super Cache plugins, but there was no solution, the site got slower. So I had to uninstall these plugins.
Hello, @yildiz86,
Now you have to contact the Customization team for paid Customization services or hire any developer, there is no other option or way.
Regards, P-THEMES.
Hi Is it possible to get an effect of an image behind the header as in this example: https://www.portotheme.com/wordpress/porto/business-consulting/
but without using a slider – eg: just an image in Visual Composer?
Hello, @esugrue,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can, check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/test/
Regards, P-THEMES.
Thanks for your replies
I have some questions:
1- Does the theme has good blogging features like (Pagination, Ad spaces between content, Woocommerce blocks, Lists style, calendar style)?
2- Will I get good speed on Google Speed Test?
3- Does it has AMP?
4- Customized homepage/blog templates?
5- Floating social icons?
6- does it has schemas like product schema..etc?
7- What are the premium tools included in the theme?
Hello, @khaledalishokr,
First of all, thanks for showing your interest in Porto WordPress
1. Yes Porto WordPress has Blog Pagination Functionality you can check it here on my test site:
http://hubdatasolutions.com/pearl/porto/global/blog/
Yes, you can add space between content as per your requirements.
All the possible styles of the Blog Archive page are showing below you can use anyone on your site as per your requirements.
2. Yes, you can, get the Good Speed with Porto WordPress as its one of the fastest themes on ThemeForest.
3.Google AMP stands for Accelerated Mobile Pages and Yes, Porto WordPress is a fully Optimized Theme and a Super Fast Theme.
You can use any of the Plugin for Google AMP as well with the Theme.
https://wordpress.org/plugins/accelerated-mobile-pages/
https://yoast.com/setting-up-wordpress-for-amp-accelerated-mobile-pages/
https://kinsta.com/blog/google-amp/
https://www.hostinger.com/tutorials/wordpress-amp/
4. You can Customize the Home Page using the used page builder as per your requirements and also the Blog page using Theme Options.
5. Sorry to say that but this is not possible you have to use any third-party plugin for it which better meets your requirements.
6. Product Schema is basically a structured data of your product which will publish with your search result. It means we are feeding more information about the product on google to display like user ratings, price, availability, etc.- this all done through product schema for each product page. so yes Porto WordPress has the possibility to show the rating, the price for different users, etc…
7. WP Bakery, Revolution Slider are the premium plugins included in the Theme package.
Regards, P-THEMES.
