don’t buy porto. they are living in the dark ages.

Hello, @fbitwebteam,

We are sorry that you are facing issue with working our Theme, Till now you have never contacted us ever for any kind of issue as showing in this screenshot: https://postimg.cc/YG28MYwV

And you also not explained the issue as well, so please explain your issue with some screenshots so that I’ll provide you the best possible solution for it, OR contact us via our support system with your site WP Admin Login details so that our experts will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @flooringDeals,

Sorry to say that but we have not officially tested your Custom Made plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @yrishard,

This is coming from the WooCommerce, you have to change/translate it into the WooCommerce plugin language files as showing below:

Regards, P-THEMES.

Hello, @Camilo_pl,

Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @d25kart,

I have confirmed from the support department and they said that you already have the Support ticket #102760 in our support system, and the support team is just solved and replied to your support ticket now, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @TanvirRoky,

First of all, please do not use abusive language as this is a public platform and this is against Envato and P-Themes policy, please be polite and patience.

I have just tested the latest Theme at my end and the option is working perfectly fine as showing in this video: https://streamable.com/s60888

Only hover color is not working for now because the hover has been set using Custom CSS and the option is not overriding it, you have to change the hover using Customization and except hover all the options are working fine, This must be the cache issue at your end nothing else, always try to check the site with a hard refresh as “CTRL + F5” and please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @europress,

First of all, you are using a very very very old version of the Theme, which is not more compatible with the latest version of the WordPress and Plugins as well.

You have missed a lot of Theme updates in between your current running Theme version on your site and the very latest version of the Theme in which we have added/removed many of the features in the Theme, design of the Theme has also been changed a lot and also there are some more new plugins included in the Theme package as well and some old plugins are removed from the Theme as well, you can check the changelog of the Theme here:

Changelog of the Theme:

Changelog of the Theme

So my suggestion to you is to start from scratch instead of an update because I am sure it will create some design and options issues for you and which are not possible to retrieve without Customization.

But if you still want to go with an update of the Theme, then you can by following this video:

https://youtu.be/RPZat079NCs

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before installing Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for the visual composer as well it is up to you.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi PT-Support, thank you for your answer. I´ll try to update and If everything work fine i’ll renew the support. Thanks,

Sure, Most Welcome!!

Hello, @rokingkamalesh,

You must have to assign those newly created Categories to some products and then it will appear with Porto One Page Category until and unless you will not assign those Categories to any product, it will not appear. This is the default functionality of the element.

For Reordering them, you can use the Simple Custom Post Order plugin and reorder the Categories from backend, it will automatically be reordered on frontend as well.

https://wordpress.org/plugins/simple-custom-post-order/

As I explained already you can only hide the items from Porto Once Page Category using Custom CSS, so please share the screenshot and the URL of the page which Item you want to remove, I’ll share the Custom CSS with you.

Regards, P-THEMES.

haha i added h2 to the comment

Hello, @COMNOU,

No, Sorry to say that but you can not completely remove it, you can change it with a tag using a code that we shared, you have to copy and paste the below given Code in your Child Theme functions.php file and change the tag in it as per your requirements:

add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) 
{
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @asianoccasions,

I am sorry but your ticket was misassigned because you have not properly filled all the required fields while creating the support ticket, I have just notified this to the support department and they said that they found and solved your support ticket, so now please check your support ticket reply and reply to your support ticket accordingly.

https://streamable.com/a7wrgw

Regards, P-THEMES.

hello, Thanks for your response. I imported shop 19 demo. I removed few catagories and added few. But I cant see any new catagory in page. i commented out .porto-onepage-category:not(.show-products) { display: none; } but no luck. Am I missing anything here?

hello, I have imported shop demo 19. I removed few catagories, added some new. Still i cant see my catagories. Is there any other steps to follow.

Hello, @rokingkamalesh,

You must have to assign those newly created Categories to some products and then it will appear with Porto One Page Category until and unless you will not assign those Categories to any product, it will not appear. This is the default functionality of the element.

Regards, P-THEMES.

Hello, @BlueHatjr,

This is not our Theme issue but this is your WordPress code issue, please contact your hosting provider on this issue and ask to solve this for you.

Regards, P-THEMES.

I dont think so it’s hosting issue, because when i had installed same theme in the localhost using xampp server, it is showing me the one of the following errors

Warning: ftp_nlist() expects parameter 1 to be resource, null given in /Applications/XAMPP/xamppfiles/htdocs/bluehat/wp-admin/includes/class-wp-filesystem-ftpext.php on line 420

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /Applications/XAMPP/xamppfiles/htdocs/bluehat/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230

And Homepage is showing 404 not found

Hello, @BlueHatjr,

As I told you already that this is not our Theme issue, Please read the below-given articles and tried the solution as well:

https://wpml.org/forums/topic/warning-ftp_nlist-expects-parameter-1-to-be-resource-null-given-in-var-www/

https://wordpress.stackexchange.com/questions/365737/ftp-nlist-and-ftp-pwd-warnings

https://wordpress.org/support/topic/error-ftp_nlist-expects-parameter-1-to-be-resource/

https://core.trac.wordpress.org/ticket/48689

Regards, P-THEMES.

Hello, @wormholetattoo,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested our Theme with the Divi builder so we are unable to suggest you on it, you can try it with the Theme, but with a pre-built Demo, you can use WP Bakery, Elementor, or Gutenberg Page builder.

Regards, P-THEMES.

Hello, @TanvirRoky,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.error404 .page-not-found-main {
    display: none !important;
}

Regards, P-THEMES.

it worked, but I think you should add a separate page or redirect option for it so that we can fully customize it

Hello, @TanvirRoky,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @oolabisi,

You can achieve what you want using a simple trick, you have create 2 banners on your site page, one for the Desktop version and another for the mobile version, now edit the columns in which the banners has been set, and go to Column Responsiveness options and hide the Desktop Banner on Mobile Device and vice versa, it will work for you.

Regards, P-THEMES.

Hello, @collylad,

Please watch and follow the instructions showing in this video I have created for you: https://jmp.sh/Fd7K6ti

Regards, P-THEMES.

Hello, @TanvirRoky,

Yes, If you are using WP Bakery version of the Demo then you can edit the block using WP Bakery Page builder, you have to go to WP=Dashboard >> WP Bakery >> Role Manager and check “YES” the Block Custom Post Type as showing below:

Regards, P-THEMES.

Thanks

You’re Welcome!!!

Hello, @Kareem_Youssef,

Can you please explain your issue more clearly if possible with the help of screenshot and URL of the page for my better understanding.

Regards, P-THEMES.

Hello, @nkdesign,

Till now we have received your 11 support ticket and all of them has been resolved on time with a proper solution as showing in this screenshot: https://postimg.cc/rd0TL383

Below are the screenshots of your last 3 support tickets, we have replied your support tickets as showing in the screenshot, please check the SPAM folder in your email or always try to check your ticket reply after removing the browser cache, but now those tickets are closed so now you have to create the fresh new ticket for every single new issue you will face as this is our system requirements.

https://postimg.cc/nCXYtGyg

https://postimg.cc/zyWCyXXk

https://postimg.cc/SXfcGT92

Regards, P-THEMES.

Thanks for the quick response. I have NEVER received a ticket response notification. i also checked in spam.

Thanks again, then I’ll open a ticket with the new request

You’re Welcome!!!

Hello, @tjain91,

You can not change the position of the content in pre-built layout of the single product page, but if you want to change the layout of the single product page then you can use Custom Product Layout Builder as well:

How Custom Product Layout Builder Works:

We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.

You can read more about it here in Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.