Hi, please find more info here: https://undsgn.com/introducing-uncode-2-3-0-and-the-woocommerce-builder/#woocommerce-posts-module
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Swvhenvw! Probably we don’t get you but from here everything is fine: https://undsgn.d.pr/MBaVWc

Thanks for the quick response and your efforts. You need to check on iPhone and make multiple menu selections.

Hi Swvhenvw! Please note that you don’t have the latest version of Uncode. You need first to install the latest version of Uncode, then you need to apply the fix you find here ‘Overlay Menu with Onepage layout on Mobile’: https://support.undsgn.com/hc/en-us/articles/214092169
Otherwise, this Monday we’ll publish an update with this fix maybe you can install this directly.

Hi zutercherri! Both the search, both the cart icons, can be removed from the Theme Options > Navbar > Additionals: https://support.undsgn.com/hc/en-us/articles/214001905
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi ro7nyc! We are sorry but we have not received other reports for this problem, and for what we can see everything is fine in our demo, ex: https://undsgn.com/uncode/homepages/blog-metro/
Did you tried to remove possible extra plugins or possible CSS customisations?

Hi BrunovanderKraan! Maybe I’m wrong but it seems that you have a custom CSS that hide the checkout: https://undsgn.d.pr/sajykV

Ah that’s it, it was supposed to hide some other part of the website. Thanks a bunch for your fast reply!

Hi BrunovanderKraan and thank you for the confirmation! This code is too generic, at least try to insert an extra class name for the Rows you need to hide (Row Settings > Extra tab > CSS Class), so you can target better the row you need to hide: https://support.undsgn.com/hc/en-us/articles/214003585
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi salsarules! You need to install the update (theme and plugins) and clear any kind of cache (browser, server, and possible extra services like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858
From ThemeForest you can only download the last one, so you’ll have the latest.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi dbosnj35! You can use the hooks suggested at the bottom of this page to avoid the use of photos, or replace the placeholder default photos with an array of images of your choice: https://support.undsgn.com/hc/en-us/articles/360001634157

Fantastic. Thank you.

Thank you for the confirmation!

Hello, if the license key is activated on a site that doesn’t exist anymore, please contact us privately so we can check and, in case, enable it again. Just use the form on the sidebar of this page https://themeforest.net/user/undsgn and provide your license code in the text of the message please. Best

Hi iblamemiranda! It seems that the problem is related to your CDN setup, in fact, one of the main files of Uncode is not found: https://undsgn.d.pr/JAfxZb
In fact, as you can see the URL is not valid and the file is not found.
Try to check the last hook at the bottom of this page: https://support.undsgn.com/hc/en-us/articles/360000793697

Hi basti1985! I’m sorry but I’m really not sure what you request, anyway today we published a big update completely dedicated to WooCommerce, maybe you can find info you need: https://undsgn.com/uncode/uncode-woocommerce/

Unfortunately, in none of the demo we show that you can have the CTA button out of the menu, and this is not something we can hack with few line of CSS code, this requires you to edit the menu.php. You can update the codes with this but the button cannot be out of the menu:

body:not(.menu-overlay-left) .row-offcanvas .row-menu-inner .main-menu-container {
    left: 0px;
}
.menu-overlay .logo-container{
display: none !Important;
}
@media (min-width: 960px){
body.menu-mobile-transparent:not(.hmenu-center) .menu-absolute.menu-transparent {
    top: 36px;
}
}

I understand. Thanks for all help!

Thank you for confirming, even if we cannot help too much with this.

Hi! No sorry, please send a private message from here and include the Purchase Code so we can check the problem: https://themeforest.net/user/undsgn

Done, thanks

Thank you for the confirmation! We’ll check soon!

Thank you for the confirmation!

I uninstalled jQuery Migrate Helper and erased cache… Now It looks like that only erasing cache of my Chrome browser helped! Thanks again!

Thank you for the confirmation!

Hi gunselsenol! We are sorry but this is not a native option. I honestly don’t even know how many custom codes you have to create. Unfortunately we cannot offer support for these (only if they are very limited requests, but this is not the case for this customization). If it is vital for your project you can try to feel for an extra customization among some of our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

Thank you for the reply. I will check if there are plugins that might work. Sorry to ask another question but the background of my “shop” page doesn’t change even though I change it from the bottom “Page Options” part. I also tried to change is as CSS but it overwrites it with white every time. Do you know what controls that colour?

Hi gunselsenol! Can you please share your shop page URL so we can check what background you refer and how to edit this? It’s really not possible to understand just in words since you can create this page in many different ways.

This is the website where I have the theme installed: https://tatjanaostojic.com/

Hi Greatpedal! Did you buy it from another account? For what we can verify you never bought our item, in fact you don’t have the ‘Purchased’ badge, when an account buy an item and send a message there is a ‘Purchased’ badge, example: https://undsgn.d.pr/voC52k
If there is a problem this happen in the ThemeForest website, so in case you need to fix it first with the Envato support: https://help.market.envato.com/hc/en-us/requests/new

Hi ceebraxton! Thank you for the confirmation! Yes this is one of the steps of the correct installation: https://support.undsgn.com/hc/en-us/articles/214000625#&gid=1&pid=2

I actually had to wing the installation because for some reason it was not in the documentation folder but now I can use that link above.

Ok and thank you for the confirmation!

Hi Larmahil! You don’t have a list of the websites you created with Uncode? Anyway, if you follow the error message there are indications, and you can contact us from our profile page so we can help with this (please include the Purchase Code in the message): https://themeforest.net/user/undsgn

I do have a list of sites and from what I can see none are using your theme. it have been installed and removed on multiple sites, but currently none are using it as the active theme.

Ok no problem! If you send a message as requested with can check soon!

This function is no more part of the new version of Uncode (if you have updated also the Uncode Core plugin) this can be only in your Child Theme.

Solved!, was a child theme problem. In my child theme i modify “single-product/tabs” for change some “text” and I use the main theme field to replace and solve the problem.

Thanks you very much.

Thank you for the confirmation!

I received the confirmation message “Your message has been sent”

Yes in the meanwhile we received your message and we replied to you, please check.

can you please replay to this email test@gmail.com I don’t have access to that one anymore, best regards

Hi HELIXoperations! I’m sorry but really don’t get you, the only thing I note are some customisations to the search overlay. What you refer exactly?

I would like to have the following overlay menu from the side: https://www.tucandelabarbrickell.com/

Unfortunately, when I click on the burger menu icon, disappears behind the menu.

Hi HELIXoperations! We are sorry but this require lot of extra codes we cannot support here (otherwise all users should ask the same and help with customisations is really time consuming), this is also outlined in the Envato policy (i hope you can understand): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
You can try to inspect this website and check the custom codes they used, for example: https://undsgn.d.pr/EvizYS
If this is vital for your project you can follow this article where we suggest some extra services: https://support.undsgn.com/hc/en-us/articles/115000555209