23240 comments found.
it should have been called [ the integrated solution ] .
Hello, @safwankhazraji,
I am sorry but I am unable to understand your issue properly, can you please explain it more clearly, If possible with the help of screenshot for my better understanding.
Regards, P-THEMES.
hello, i have no problem, i am just saying that this template is a complete solution for wordpress sites , it’s awesome
Thank-you kindly, @safwankhazrajil!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, There is blur image of products single product page. I want to remove the hover effect and want a clear image. How can I solve this problem?
Hello, @extraperiod,
You can turn OFF the Single Product Page Hover eccfect from Porto >> Theme Options >> WooCommerce >> Product Image and Zoon as showing below:
And Regarding Size of the product images:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team for paid Customization services or hire any developer.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting.
That’s all.
Regards, P-THEMES.
Hi,customers cannot register on the website by themselves, they must pass through us to register an account, and then only customers who log in can see the price of the product. How to set it?
Hello, @simple9966,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My Account" pageAnd for Theme, You can turn it OFF from Porto >> Theme Options >> Menu as showing below:
And Regarding Price not showing, please go to Porto >> Theme Options >> WooCommerceand turn OFF the “Select roles to see price” from there, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Thank you for your reply, can you recommend a plugin that encrypts the website? Customers can view our products only by entering the password
Hello, @simple9966,
Sorry to say that but we have not tested any of the third-party plugins for this reason, so we are unable to suggest you on it, you can google it and try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi, I want to display all products in dropdown or checkbox (products should be searchable) in edit user page so that admin can tick or select multiple products to a specific role(teacher) and only assigned products are visible to the selected role. Is this possible with your theme please let me know the solution asap.
Hello, @extraperiod,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I want to buy this theme https://www.portotheme.com/wordpress/porto/shop14/ but when I tested the live demo I found some issue. I wanted to “buy” something and it says : “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.” What should I do? I want to buy that theme but if I can’t pay stuff online than I dont want to buy this theme. Is there any solution for that?
Hello, @usumovic,
First of all, thanks for showing your interest in Porto WordPress 
This is because we have not set the payment methods on our Live Demo, Payment methods are handled by WooCommerce and you can set it from WooCommerce >> Setting as per your requirements, please read the below-given doc:
https://learnwoo.com/woocommerce-default-payment-gateways/
Regards, P-THEMES.
Good Day, i need to deactivate my license from a domain that i do not have access to anymore as the site has moved to a new domain.
Hello, @Kevin33,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Many of your demos are still not loading. such as this one. https://www.portotheme.com/wordpress/porto/photography3/.
Hello, @79design,
We will check it soon on our Demo site, You can check the Demo here on my test site:
http://hubdatasolutions.com/pearl/porto/photography3/
Regards, P-THEMES.
Hi, I am having an issues with filters on shop page, price filters show a slider that goes only to $20 but we have product way above $20, and when clicking sorting by price from low to high it also wont work?
And two things more: first thing ( we are using elementor version demo ) when we add product element on page with elementor page builder and select products that are on a sale it doesn’t show anything, but we have about 50 products that are on a sale, and the sale badge shows on the shop layout but not on the page builder elements?
Second thing: when activating edit page with elementor, elementor side bar with elements loads up but the page keep spinning the preloader infinitely, and i turn off the preloader/spinner page loads up?
Hello, @VDjGFX,
Can you please contact us via our support system with your site WP-Admin Login details and also one by one with a fresh new ticket with issues screenshots so that our experts will check and provide you the best possible solution for your issues.
Regards, P-THEMES.
Hi! Is wpml language plugin, or any other plugin bundled with this theme? Thanks!
Hello, @ecee,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but no, you have to purchase WPML separately, it is not bundled with the Theme, The Theme package included these plugins: https://pasteboard.co/HUHx99T.png
Regards, P-THEMES.
YITH plugins, is that their free or premium versions?
Hello, @ecee,
Its free version, You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Attn: Porto Support
Kindly address Support Tickets #103755 , #103741 & #103733 ( created 24 hours ago).
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied your support tickets, please check your support tickets replies and reply to your support tickets accordingly and please do not ask or panic here for the support ticket replies as you will always get the reply of your support tickets once its resolved.
Regards, P-THEMES.
Hi, Do you have multiple website license? When I bought the $59 theme, can I use this license lot of my websites?
Hello, @DiFX,
First of all, thanks for showing your interest in Porto WordPress
Single license for Single Site/Domain only, If you want to use the same Theme on 10 different sites then you have to purchase the 10 different licenses of the Theme, This is Envato policy, you may wish to confirm from them as well.
Regards, P-THEMES.
popup menu doesn’t shows full items. If there are 10 menu (pages), only 3 is showing. But if flat or normal type, it is showing whole items in navigation.
Hello, @Fameesk,
As you said it is showing only 3 Menu items, but I have just checked your site now and it is showing 7 of the Menu Items as showing in this screenshot: https://postimg.cc/q6nqQS0t
So it must be the cache issue at your end nothing else, please try to remove the site and browser cache and check back and if the issue will still presist then please Activate the Parent Theme and turn OFF all the third party plugins and check back, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Does this theme still have the old hackable/exploitable version of wp bakery? My copy says version says 6,2?
Hello, @grynge,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
I open a ticket
Hello, @jolfer810,
Here is the screenshot of your support ticket: https://postimg.cc/Z0QG40mx
Regards, P-THEMES.
Hi! I just bought Porto theme. I want to create an online shop and I’m confused about which page builder to use.
What do you recommend, WPBakery or Elementor free version? Why do you recommend one instead of other?
Thank you!
Hello, @thesuperstar,
Porto WordPress is fully compatible with WP Bakery and Elementor Page Builder plugins.
You can use anyone as per your requirements.
WP Bakery is a far old plugin and compatible with Porto WordPress since Theme release.
&
Elementor is the newest plugin and compatible with Porto WordPress Theme for the last one year.
So it’s really simple, you can go with anyone which better meets your requirements.
As I explained above WP Bakery is an old plugin as compared with Elementor Page Builder so WP Bakery has more elements as compared to Elementor Page Builder but this does not mean that Elementor does not have anything, Elementor Page Builder also has a lot of Theme elements and we are continuously increasing and building it with our Theme, you can check the changelog of the Theme:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Before Importing any plugin version Demo, you must have to understand its behavior, please read the below-given threads:
https://themeforest.net/comments/24150936
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Hope this helps and all clear now.
Regards, P-THEMES.
Hi. The test site runs into problem as the purchase code is not working on test site. How do I get it to work and can you help?
Hello, @aurbi,
Can you please share the screenshot of your issue that what exactly the issue you are facing? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi. Thank you for your response. If you can let me know how to share the screenshot, it would be great. It gives error ’ This code was already used in localhost’. I have deactivated from localhost long while ago but it keeps giving me same error. Hope you will be able to help.
Thank You
Hello, @aurbi ,
OK, I got your issue, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello! Will you be updating WPBakery Page Builder plugin soon? Right now it’s at 6.0.5, and 6.4.1 is available. So just checking when that will be updated since there is actually a vulnerability in the current version. Thanks!
Hello, @wegoecono,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Great! Why didn’t it get released within the theme? And were we supposed to get a notice about this as I didn’t see it. thanks again.
Hello, @wegoecono,
We will add the latest plugin within the Theme with our new upcoming updates of the Theme and you can always check that article for the latest plugins we update the links of the latest plugins in that articles for our users.
Regards, P-THEMES.
Hi I just updated the theme to the latest version and some margins change on the homepage. is there an option to downgrade or a website where I can download the previous version?
Also some of the icons in the footer disappeared
Hello, @dennygoosensen,
Can you please share your site URL and the screenshots of the margins changes and also the footer icons disappear so that I’ll check it for you and provide you the best possible solution for it.
And sorry to say that but there is no option to downgrade the Theme version, you have to contact your hosting provider and ask to run the backup of your site for you, this is the only possible way.
Regards, P-THEMES.
Hi, website is: https://webshop.joostvanderveen.nl
Screenshots:
https://webshop.joostvanderveen.nl/b8495266-3e46-4964-9e9e-37ae04b59ceb/ https://webshop.joostvanderveen.nl/0e049abf-3259-49f4-961d-e964fa338c22/Margin problem on desktop and mobile just after last update!
Hello, @dennygoosensen,
All your provided URL’s are showing this:
https://postimg.cc/YhZ05M04https://postimg.cc/VSc6Ngjm
https://postimg.cc/R3Q0JtRf
Can you please contact us via our support system with your site WP Admin Login details and the URL and screenshots so our experts will check it for you.
Regards, P-THEMES.
I just did.
Hello, @dennygoosensen,
Now, please be patience, once your support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
Hi.
We are using the porto theme and like a lot of its features.
We do however have a problem regarding icons for our main menu. As it is now when we use the standard icons included in the theme they look crisp and sharp. For custom icons that we have developed to fit perfectly with the menu the result is blurry and not sharp.
So my question is – how do we use custom icons in your theme and get a perfect result?
Cheers,
Mads
Hello, @madsandersen,
I am sorry but can you please explain your issue more cleatly, if possible with the help of screenshot for my better understanding.
Regards, P-THEMES.
Hi.
Please see this link from a demoshop with Porto icons and the next link from a site with custom icons.
Porto – icons sharp https://www.portotheme.com/wordpress/porto/shop26/ Custom – icons blurru https://chilihouse.wpengine.com/It is the icons in the menu at the top of the page
Hello, @madsandersen,
The Custom Icons on site: https://chilihouse.wpengine.com/ has been added using Custom CSS, you can check this screenshot: https://postimg.cc/Z04FSrhF
Regards, P-THEMES.
Yes I know.
That was the way we could add a custom icon. Do you recommend another way?
The issue is that we need other icons than the ones available in the Porto theme currently. How do we solve that?
Hello, @madsandersen,
Sorry to say that but there is no other way, you have to use Custom CSS for it as you already did, and by default, it only provides the functionality to use FontAwesome Icons.
Regards, P-THEMES.
Hello, @rtrmax,
Can you please share the URL of your site so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @rtrmax,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header .searchform input {
width: 250px !important;
}
}
#header.sticky-header .main-menu > li.menu-item > a {
color: #000 !important;
}
Regards, P-THEMES.
