23206 comments found.
Does porto create additional thumbnails in addition to wordpress standard 150×150, 300×300 and 1024×1024?
Hello, @VDjGFX,
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size.Please read and follow the instructions written in the below-given docs:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://premium.wpmudev.org/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/
https://www.templatemonster.com/blog/fighting-duplicate-images-wordpress/
https://cloudinary.com/blog/introducing_cloudinary_s_wordpress_plugin_for_dynamic_images_and_video
https://wordpress.org/plugins/image-sizes/
And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
Regards, P-THEMES.
Here is the situation right now, we have about 2000 products on our website, every product has about 5-7 images, and these are the thumbnails that are automatically being created by wordpress and by theme https://ibb.co/6v3cT4d
Problem is that we need to import another 40000 products and right now with those 2000 we reach the maximum of available inodes on our hosting ( 9890 images x 21 ) , and we are using Siteground hosting. Will this code that you provided remove images that are already created or this works only for products that are going to be created?
And what sizes would you suggest that I input in these function, the portfolio option is disabled we are not going to use it, also the blog option is not needed, we are just using the shop nothing else, and Elementor Shop Demo 26 for that?
Hello, @VDjGFX,
The Code that I shared with you above will work for already created products and new products that you will create as well.
And you have to alter the above code by yourself for any particular reason and work as per your requirements, so contact your developer and ask to alter the Code for you and if you want our paid Customization services you can contact our Customization team as well.
OR
You can try any plugin as well which better suits your requirements.
Thanks for your understanding.
Hi, I have modified the code you provided me with, and also had to add extra code for medim_large images:
add_filter( ‘intermediate_image_sizes’, function( $sizes ) { return array_filter( $sizes, function( $val ) { return ‘medium_large’ !== $val; // Filter out ‘medium_large’ } ); } );
and now I am left with 32×32, 85×85, 150×150, 300×300, 600×0. Is swatches_image_size or 32×32 generated by theme and is it used somewhere within the theme?
Thanks
Hello, @VDjGFX,
You have to remove those images using the above code and Customize it as well, otherwise, use any plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I have a problem with the port related products widget on the product page. When I set up a ready product page template, the widget translates correctly to my language, but if I create my product page template, the header of the widget is not translated and it is still “related products”. How can I change the header to be translated?
Hello, @vilverin1,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site?
Regards, P-THEMES.
Hi Dear, can you please reset my license from test server IP 35.239.165.7
Best Regards
Hello, @Gulraiz,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
On my home page my revolution slider goes the full width of the browser. But all the other rows have a boxed width. How can I get my rows to go to full browser width? I tried several different options in Theme Options but can’t seem to get it working. Thanks.
Hello, @GeorgiaDrone,
Please go to Porto >> Theme Options >> General and set:
Body Wrapper as “Wide” https://postimg.cc/ct4CPZ3z
Page Layout as “Wide Width” https://postimg.cc/MnzP4F3Q
Page Content Wrapper as “Wide” https://postimg.cc/NL4pX4jG
Regards, P-THEMES.
Thank you!!
You’re Welcome!!! 
Hello, @wasaad100,
1. You have to Import the Demo from Porto >> Setup Wizard >> Demo Content as showing in this screenshot: https://postimg.cc/5jB9xc0K
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. You have to Install all the Theme required/recommended plugins pre-packaged with the Theme except cache plugins, you can Install the cache plugins at very last when your site will be completed. You will find all the pre-packaged plugins under Appearance >> Install Plugins: https://prnt.sc/kr59vg
3. Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hi Porto, I have “updated” bakery pagebuilder (originally in Porto theme) in install pluggins but is not updating. I should delete copletelly this pluggin and go to install pluggins and update it ?
thanks
Hello, @Joaquim_,
Please delete the old version of the plugin from your site and then download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi Porto thanks. Is done.
You think is mandatory to the correct running of theme to have installed this pluggin ? Bakery pagebuilder. My web is running ok if I have deactivated.
thanks
Hello, @Joaquim_,
If your site is built using Elementor Page builder then no need for WP Bakery and if a single element on your site is made using WP Bakery then it will not work when the plugin is deactivated.
Regards, P-THEMES.
it should have been called [ the integrated solution ] .
Hello, @safwankhazraji,
I am sorry but I am unable to understand your issue properly, can you please explain it more clearly, If possible with the help of screenshot for my better understanding.
Regards, P-THEMES.
hello, i have no problem, i am just saying that this template is a complete solution for wordpress sites , it’s awesome
Thank-you kindly, @safwankhazrajil!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, There is blur image of products single product page. I want to remove the hover effect and want a clear image. How can I solve this problem?
Hello, @extraperiod,
You can turn OFF the Single Product Page Hover eccfect from Porto >> Theme Options >> WooCommerce >> Product Image and Zoon as showing below:
And Regarding Size of the product images:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team for paid Customization services or hire any developer.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting.
That’s all.
Regards, P-THEMES.
Hi,customers cannot register on the website by themselves, they must pass through us to register an account, and then only customers who log in can see the price of the product. How to set it?
Hello, @simple9966,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My Account" pageAnd for Theme, You can turn it OFF from Porto >> Theme Options >> Menu as showing below:
And Regarding Price not showing, please go to Porto >> Theme Options >> WooCommerceand turn OFF the “Select roles to see price” from there, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Thank you for your reply, can you recommend a plugin that encrypts the website? Customers can view our products only by entering the password
Hello, @simple9966,
Sorry to say that but we have not tested any of the third-party plugins for this reason, so we are unable to suggest you on it, you can google it and try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi, I want to display all products in dropdown or checkbox (products should be searchable) in edit user page so that admin can tick or select multiple products to a specific role(teacher) and only assigned products are visible to the selected role. Is this possible with your theme please let me know the solution asap.
Hello, @extraperiod,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I want to buy this theme https://www.portotheme.com/wordpress/porto/shop14/ but when I tested the live demo I found some issue. I wanted to “buy” something and it says : “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.” What should I do? I want to buy that theme but if I can’t pay stuff online than I dont want to buy this theme. Is there any solution for that?
Hello, @usumovic,
First of all, thanks for showing your interest in Porto WordPress
This is because we have not set the payment methods on our Live Demo, Payment methods are handled by WooCommerce and you can set it from WooCommerce >> Setting as per your requirements, please read the below-given doc:
https://learnwoo.com/woocommerce-default-payment-gateways/
Regards, P-THEMES.
Good Day, i need to deactivate my license from a domain that i do not have access to anymore as the site has moved to a new domain.
Hello, @Kevin33,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Many of your demos are still not loading. such as this one. https://www.portotheme.com/wordpress/porto/photography3/.
Hello, @79design,
We will check it soon on our Demo site, You can check the Demo here on my test site:
http://hubdatasolutions.com/pearl/porto/photography3/
Regards, P-THEMES.
Hi, I am having an issues with filters on shop page, price filters show a slider that goes only to $20 but we have product way above $20, and when clicking sorting by price from low to high it also wont work?
And two things more: first thing ( we are using elementor version demo ) when we add product element on page with elementor page builder and select products that are on a sale it doesn’t show anything, but we have about 50 products that are on a sale, and the sale badge shows on the shop layout but not on the page builder elements?
Second thing: when activating edit page with elementor, elementor side bar with elements loads up but the page keep spinning the preloader infinitely, and i turn off the preloader/spinner page loads up?
Hello, @VDjGFX,
Can you please contact us via our support system with your site WP-Admin Login details and also one by one with a fresh new ticket with issues screenshots so that our experts will check and provide you the best possible solution for your issues.
Regards, P-THEMES.
Hi! Is wpml language plugin, or any other plugin bundled with this theme? Thanks!
Hello, @ecee,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but no, you have to purchase WPML separately, it is not bundled with the Theme, The Theme package included these plugins: https://pasteboard.co/HUHx99T.png
Regards, P-THEMES.
YITH plugins, is that their free or premium versions?
Hello, @ecee,
Its free version, You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Attn: Porto Support
Kindly address Support Tickets #103755 , #103741 & #103733 ( created 24 hours ago).
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied your support tickets, please check your support tickets replies and reply to your support tickets accordingly and please do not ask or panic here for the support ticket replies as you will always get the reply of your support tickets once its resolved.
Regards, P-THEMES.
Hi, Do you have multiple website license? When I bought the $59 theme, can I use this license lot of my websites?
Hello, @DiFX,
First of all, thanks for showing your interest in Porto WordPress
Single license for Single Site/Domain only, If you want to use the same Theme on 10 different sites then you have to purchase the 10 different licenses of the Theme, This is Envato policy, you may wish to confirm from them as well.
Regards, P-THEMES.
popup menu doesn’t shows full items. If there are 10 menu (pages), only 3 is showing. But if flat or normal type, it is showing whole items in navigation.
Hello, @Fameesk,
As you said it is showing only 3 Menu items, but I have just checked your site now and it is showing 7 of the Menu Items as showing in this screenshot: https://postimg.cc/q6nqQS0t
So it must be the cache issue at your end nothing else, please try to remove the site and browser cache and check back and if the issue will still presist then please Activate the Parent Theme and turn OFF all the third party plugins and check back, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Does this theme still have the old hackable/exploitable version of wp bakery? My copy says version says 6,2?
Hello, @grynge,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
I open a ticket
Hello, @jolfer810,
Here is the screenshot of your support ticket: https://postimg.cc/Z0QG40mx
Regards, P-THEMES.
