23206 comments found.
Hi, the version of WP Bakery that comes with the Porto Theme is currently out of date and is susceptible to cross site scripting. When will the next Theme Update happen and will this include a more recent version of WP Bakery? Thanks
Hello, @kurama3,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Yes I will renew today, no problem. But I thought WP Bakery updated with the Theme update? I didn’t realise this had to be done separately ongoing? Thanks
Hello, @kurama3,
We will update the plugin in the Theme as well with our upcoming updates of the Theme and you can always check that article as well for the plugins updates.
Regards, P-THEMES.
Hello how do i remove the very top banner in the new theme. The one that says, “PortoPlux X Pro Only”
Hello, @etunam,
Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
By this theme, can admin manage product ( add/delete/edit) from frontend ?
Hello, @uniqcard,
First of all, thanks for showing your interest in Porto WordPress 
The User Roles and Products has been defined by the WooCommerce and our Theme does not have any influence on it, So you can check the WooCommerce doc for it:
https://docs.woocommerce.com/document/managing-products/
Regards, P-THEMES.
Hi,
I’ve had a standalone WPBakery Page Builder license for some time and I have not used it.
Is the WPBakery Page Builder plugin used in Porto a customized one for Porto theme? I ask because some times it takes theme developers some days or weeks to offer the latest version of included bundled plugins.
If it’s the same one I can download from WPBakery Page Builder, can I update it from them?
Thanks!
Hello, @im-online,
Yes, you can download the latest version from them as well, it will work with Porto and you can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello. Quick question. When editing a product, it just shows the VC shortcodes in the description. It looks very cluttered and hard to understand. Is there no visual editor for a product? Like how I edit any other page?
Hello, @carson2202,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
Regards, P-THEMES.
Thank you so much! It solved my problem. Can you please tell me where I can find a list of shortcodes? Specifically for Soundcloud and YouTube? I am looking on the dropdown of the Porto short codes and can’t find it.
Hello, @carson2202,
You can use Video Player WP Bakery element and set the Youtube Video URL in it as per your requirements, it will work for you.
Regards, P-THEMES.
What about soundcloud?
Hello, @carson2202,
You can use RAW HTML element of the WP Bakery and paste the Embedded Code in it, I have created a video for you please watch it here:
https://streamable.com/szyxuf
Regards, P-THEMES.
Ok. Thank you so much. I am so sorry for the questions. When I click on a header type that I want in the header menu, it doesn’t use that header, like no colors or anything is imported. Why is this?
Hello, @carson2202,
When you select any pre-built header type on your site, it will take the layout and structure of the particular header only, for changing the color you have to change the color separately from Porto >> Theme Options >> Skin >> Header as per your requirements.
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Regards, P-THEMES.
Hi, What does your license include? I have your theme installed in a sub domain, but now I need to install it in a new domain. Thank you very much Regards
Hello, @lili_drm,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, your documentation is broken. Error 404 when you want to see the documentation.
Hi, What does your license include? I have your theme installed in a sub domain, but now I need to install it in a new domain. Thank you very much Regards
Hello, @lili_drm,
Yes, This is because we are working on the Theme Documentation, and soon it will be fixed, so please be patience and stay tuned.
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, @79design,
Yes, This is because we are working on the Theme Documentation, and soon it will be fixed, so please be patience and stay tuned.
First of all, That is not the pre-built header type, but we have created that Header using Header Builder, and the ALL Department is set using Main Toggle Menu header builder element as showing in this screenshot:
It means it is the Main Menu of the site which you set from Appearance >> Menu.
Now, let me explain to you how we have made that Sub Menu’s, so we have used Blocks for it.
You can see in the Sub Menu Item we have used a Block to show the entire content and we have added the Custom Width as well to that Sub Menu and also we have used the Custom Class for Custom CSS as well.
Now if you go to Blocks, you will find the same Block as showing below and you can edit and change anything as per your requirements.
This is how it works and we have set this in our Demo.
Hope this is all clear now and this is not true that it could be 3 days you get the reply, you have generated your support ticket 14 hours ago and at that time we were not on the desk, and I have just confirmed from the support department and they said that they already replied your support ticket #104331, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
How do I add this typeof slider to a product category page, like in this demo. https://www.portotheme.com/wordpress/porto/shop1/product-category/electronics/
Hello, @sims158,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/09/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank youu
Hello, @sandruhill,
Actually that is the button and we have linked that with Contact Us page, so when you click that button it will take you to the Contact Us page and when you edit the Contact Us page you will find the Contact Form has been set to that page and that Contact Form is coming from Contact Form 7 plugin, so you have to Customize/Change the Contact Form from Contact Form 7 as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Gracias amigo!
You’re Welcome!!!
I have purchased your theme and ı was using it. Today I try to update porto theme version but ıcant there is a warning like this.PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Can you please help me?
Hello, @skaan48,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 12/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t create an account on your support site. It was also down earlier today with a Database Connection issue. Please let me know when it’s all working again. I have an issue with the Header Builder where I click on a Settings cog on a row in the header builder and it simply does nothing. Previously it would show all settings available on the left hand side.
Hello, @nitroit,
Sorry for the inconvenience but there is no broken link, support system is working fine as showing in this screenshot: https://postimg.cc/PLZqDtCN
Here is the Support System link: P-Themes Support System.
Please again try to reach us via our support system and if you will face any issue then share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi, was using elementor pro and while using elementor footer the porto default header gets hidden, what to do? please help
Hello, @meritusbusiness,
This is because of the Elementor Pro plugin, Elementor Pro plugin Footer and Header is conflicting with Theme Header/Footer, so please turn it OFF or contact the Elementor Pro plugin Support as this is the Pro plugin issue, they will provide you the fix for it.
Regards, P-THEMES.
Thank you figured it out its elementor pro issue, I was figuring how to make below layout in porto
https://extendthemes.com/wp-content/uploads/2018/05/copyright-min-1024x395.pngbut was not able to so had to shift elementor,
how do we arrange widgets side by side, think I am missing something in porto becase can feel its possible here but not able to do, possible to suggest some documentation or guide
Hello, @Hello, @meritusbusiness,
You have to take help from “Blocks”, It means you have to create blocks and set the content in that block as per your requirements and then set that block in Footer Widget, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Regards, P-THEMES.
Great thanks ! this solves pupose perfectly and hope now can get rid of elementor footer!
Great!! You are Welcome!!
Hi Porto Support
Kindly address Ticket #104231
Thanks
Hello, @kenyatents,
I have just confirmed from the support department and they said that they already replied to your support ticket #104231, so please check your support ticket reply and reply to your support ticket accordingly and please do not panic here and ask for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi Porto
Is it possible to show the Menu on the left for Demo Portfolio 4 ?
https://www.portotheme.com/wordpress/porto/portfolio4/Hello, @Peaceonearth,
Yes, you can change the position to left from Porto >> Theme Options >> Header and change the “Position (Header Type: Side)” as Left, it will solve your issue.
Regards, P-THEMES.
please remove my old domain from purchase code . i want change my domain
Hello, @shafeequeg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
ok thanku
You’re Welcome!!!
Hi, I bought this theme https://www.portotheme.com/wordpress/porto/shop14/ and I can’t install it… I think that there is missing something. In the documentation, it says that I have to upload “porto.zip” into WordPress and I don’t have it… I have only “porto_packages”. Who can help me to install the theme?
Hello, @usumovic,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Thank you, I did it and waiting for help
You’re Welcome!!!
The portotheme website if down/broken. There is no way to get support. Cannot contact author/envato. Should I just refund my payment?
Hello, @mtepaa,
Sorry for the inconviniance but there is no broken link, support system is working fine as showing in this screenshot: https://postimg.cc/PLZqDtCN
Here is the Support System link: P-Themes Support System.
Please again try to reach us via our support system and if you will face any issue then share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi, I would like to know if this Porto theme for WP, comes with the banner images exactly like the ones in the demo version?
Hello, @prospeccaodigital,
First of all, thanks for showing your interest in Porto WordPress
Yes, The Demo Import will come with all the content and images having on Demo, you can check this video:
https://youtu.be/U6mqyuDF4GY
Regards, P-THEMES.
Hi, i recently have a new client who has your theme installed, activated and working on his website but is using an old version (3.6.1), we want to make some changes or even better redesign the whole website based on your last theme version and new options. How can i download the last version using the respective legal registration number. Thanks in advance for your answer.
Hello, @gongorajorge,
Ask your client to download the latest version of the Theme from his Envato Account >> Downloads, and share the latest Theme files with you and yes its better to start from Scratch:
1. log in to your Envato account (Themeforest account)
2. Navigate to the Themeforest Downloads section
3.Find the theme purchase and click on the Download button next to the theme name.
4.In the opened drop-down choose between:
I: All Files & Documentation: contains the installable WordPress file, documentation and other assets.
II: Installable WordPress File Only: contains only the theme zip file that you use to install our theme. If you install it via FTP then unzip it first, then use the extracted folder.
Regards, P-THEMES.
