23240 comments found.
Hello, your documentation is broken. Error 404 when you want to see the documentation.
Hi, What does your license include? I have your theme installed in a sub domain, but now I need to install it in a new domain. Thank you very much Regards
Hello, @lili_drm,
Yes, This is because we are working on the Theme Documentation, and soon it will be fixed, so please be patience and stay tuned.
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, @79design,
Yes, This is because we are working on the Theme Documentation, and soon it will be fixed, so please be patience and stay tuned.
First of all, That is not the pre-built header type, but we have created that Header using Header Builder, and the ALL Department is set using Main Toggle Menu header builder element as showing in this screenshot:
It means it is the Main Menu of the site which you set from Appearance >> Menu.
Now, let me explain to you how we have made that Sub Menu’s, so we have used Blocks for it.
You can see in the Sub Menu Item we have used a Block to show the entire content and we have added the Custom Width as well to that Sub Menu and also we have used the Custom Class for Custom CSS as well.
Now if you go to Blocks, you will find the same Block as showing below and you can edit and change anything as per your requirements.
This is how it works and we have set this in our Demo.
Hope this is all clear now and this is not true that it could be 3 days you get the reply, you have generated your support ticket 14 hours ago and at that time we were not on the desk, and I have just confirmed from the support department and they said that they already replied your support ticket #104331, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
How do I add this typeof slider to a product category page, like in this demo. https://www.portotheme.com/wordpress/porto/shop1/product-category/electronics/
Hello, @sims158,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/09/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank youu
Hello, @sandruhill,
Actually that is the button and we have linked that with Contact Us page, so when you click that button it will take you to the Contact Us page and when you edit the Contact Us page you will find the Contact Form has been set to that page and that Contact Form is coming from Contact Form 7 plugin, so you have to Customize/Change the Contact Form from Contact Form 7 as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Gracias amigo!
You’re Welcome!!! 
I have purchased your theme and ı was using it. Today I try to update porto theme version but ıcant there is a warning like this.PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Can you please help me?
Hello, @skaan48,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 12/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t create an account on your support site. It was also down earlier today with a Database Connection issue. Please let me know when it’s all working again. I have an issue with the Header Builder where I click on a Settings cog on a row in the header builder and it simply does nothing. Previously it would show all settings available on the left hand side.
Hello, @nitroit,
Sorry for the inconvenience but there is no broken link, support system is working fine as showing in this screenshot: https://postimg.cc/PLZqDtCN
Here is the Support System link: P-Themes Support System.
Please again try to reach us via our support system and if you will face any issue then share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi, was using elementor pro and while using elementor footer the porto default header gets hidden, what to do? please help
Hello, @meritusbusiness,
This is because of the Elementor Pro plugin, Elementor Pro plugin Footer and Header is conflicting with Theme Header/Footer, so please turn it OFF or contact the Elementor Pro plugin Support as this is the Pro plugin issue, they will provide you the fix for it.
Regards, P-THEMES.
Thank you figured it out its elementor pro issue, I was figuring how to make below layout in porto
https://extendthemes.com/wp-content/uploads/2018/05/copyright-min-1024x395.pngbut was not able to so had to shift elementor,
how do we arrange widgets side by side, think I am missing something in porto becase can feel its possible here but not able to do, possible to suggest some documentation or guide
Hello, @Hello, @meritusbusiness,
You have to take help from “Blocks”, It means you have to create blocks and set the content in that block as per your requirements and then set that block in Footer Widget, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Regards, P-THEMES.
Great thanks ! this solves pupose perfectly and hope now can get rid of elementor footer!
Great!! You are Welcome!!
Hi Porto Support
Kindly address Ticket #104231
Thanks
Hello, @kenyatents,
I have just confirmed from the support department and they said that they already replied to your support ticket #104231, so please check your support ticket reply and reply to your support ticket accordingly and please do not panic here and ask for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Hi Porto
Is it possible to show the Menu on the left for Demo Portfolio 4 ?
https://www.portotheme.com/wordpress/porto/portfolio4/Hello, @Peaceonearth,
Yes, you can change the position to left from Porto >> Theme Options >> Header and change the “Position (Header Type: Side)” as Left, it will solve your issue.
Regards, P-THEMES.
please remove my old domain from purchase code . i want change my domain
Hello, @shafeequeg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
ok thanku
You’re Welcome!!!
Hi, I bought this theme https://www.portotheme.com/wordpress/porto/shop14/ and I can’t install it… I think that there is missing something. In the documentation, it says that I have to upload “porto.zip” into WordPress and I don’t have it… I have only “porto_packages”. Who can help me to install the theme?
Hello, @usumovic,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Thank you, I did it and waiting for help
You’re Welcome!!!
The portotheme website if down/broken. There is no way to get support. Cannot contact author/envato. Should I just refund my payment?
Hello, @mtepaa,
Sorry for the inconviniance but there is no broken link, support system is working fine as showing in this screenshot: https://postimg.cc/PLZqDtCN
Here is the Support System link: P-Themes Support System.
Please again try to reach us via our support system and if you will face any issue then share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi, I would like to know if this Porto theme for WP, comes with the banner images exactly like the ones in the demo version?
Hello, @prospeccaodigital,
First of all, thanks for showing your interest in Porto WordPress
Yes, The Demo Import will come with all the content and images having on Demo, you can check this video:
https://youtu.be/U6mqyuDF4GY
Regards, P-THEMES.
Hi, i recently have a new client who has your theme installed, activated and working on his website but is using an old version (3.6.1), we want to make some changes or even better redesign the whole website based on your last theme version and new options. How can i download the last version using the respective legal registration number. Thanks in advance for your answer.
Hello, @gongorajorge,
Ask your client to download the latest version of the Theme from his Envato Account >> Downloads, and share the latest Theme files with you and yes its better to start from Scratch:
1. log in to your Envato account (Themeforest account)
2. Navigate to the Themeforest Downloads section
3.Find the theme purchase and click on the Download button next to the theme name.
4.In the opened drop-down choose between:
I: All Files & Documentation: contains the installable WordPress file, documentation and other assets.
II: Installable WordPress File Only: contains only the theme zip file that you use to install our theme. If you install it via FTP then unzip it first, then use the extracted folder.
Regards, P-THEMES.
Hi, I bought the license of Porto theme and cant activate the theme with Purchase Code. It tells me that my ip address is blocked as spam!!!
Well, not a good start with the theme. I have installed and activated a lot of other themes, but never falled in with this.
Regards, Charlie
Hello, @Charlie999,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi, it is already solved, so everything is ok now, thanks.
Now i just have a question about demo content. Can i use Shop Demo 22 (Multi-Vendor Marketplace) as a normal shop (no vendors)? Of cource with a little tweaking specially on menus. Is this demo including any special vendor plugins?
Regards, Charlie
Hello, @Charlie999,
That Demo 22 (Multi-Vendor Marketplace) is the MultiVendor Demo and you have to Install the MultiVendor plugin for Importing that Demo on your site, for that “Dokan MultiVendor” is included in the Theme package and you can Install it from Appearance >> Install Plugins and after Installing the plugin you will be able to Import that Demo, and after Importing you can again deactivate the Dokan plugin and Customize anything as per your requirements.
Regards, P-THEMES.
Hi
Sticky add to cart section is active but variations prdouct not selecting and not working. How can i fix this error?
how can i add variations to Sticky add to cart section?
Hello, @sahinb,
This is not the issue but this is how it works, Sticy Add to Cart does not show the variations of the variable products, for adding the variable product into cart you must have to select the variations from the single product page, this is the default functionality of the Theme.
Regards, P-THEMES.
Hii, thanks for reply
Can’t show variations Sticky add to cart section?
thanks
Hello, @sahinb,
No, This is not possible.
Regards, P-THEMES.
ok thanks
You’re Welcome!!
I have a problem with product archieves. When i select a product category its not showing all the products of the category. Sometimes it shows everything like it should but sometimes the pages 2 or 3 are missing bottom of the category page. See images https://ibb.co/fQ21pQb and https://ibb.co/Bt41q32
Hello, @Jettools,
Please follow all the debugging processes one by one listed below, I am sure it will help you in finding the cause of the issue:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Otherwise, remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
hi, how do I mix & match blocks from different pages to make my unique page?
Hello, @leomark34,
Yes, you can, You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on the Live/Main site and Import the Demo you want to use on your main site. Now copy any Page from a Test site to the Live site and It will work for you.
You can follow this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000060086--31-how-to-clone-copy-a-page-in-porto-wordpress
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hello, my website is for clothing wholesale. I want to set the price of the goods in our woocommerce to the price of one piece, but we do not only sell one piece of clothing, we sell it in one pack. For example, a piece of clothing costs 10 euros, and I want to display the price of 10 yuan on the homepage. Then on the product page option, we need to set the packaging of the clothes, for example, a pack of 10 pieces, and the corresponding price is 100 yuan, how can I display the respective prices of one piece and a pack of clothes on different pages What? Is it necessary for a third-party plug-in to enable this function in advance? Thank you
Hello, @simple9966,
Sorry to say that but this is not possible with default WooCommerce options, You can achieve what you want using Variable Products but it is not possible to show the different prices on different pages, Variable Product shows the minimum variation price and maximum variation price on Shop/Category and other pages and on Single Product page it shows the price of the minimum and maximum as well and also the particular variation price when you select that variation, This is how it works and this is the default functionality of the WooCommerce our Theme does not have any influence on it, Like this video:
https://streamable.com/des17j
So for showing different prices on different pages, you have to use any third-party plugin for it, which better meets your requirements.
Regards, P-THEMES.
When will you be updating the WP Bakery plugin? This new version of the plugin is a security patch that fixes a potential hacking issue. Thanks!
Hello, @mistiesmith,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thank you so much!!! You’re the best!!!!
Most Welcome!!!
