Hello, @brycesg,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

this is very bad i thing

i have this theme all docs but i cant use

Hello, @shafeequeg,

Please do not panic and be patience and try to understand my words…

I did not tell you to purchase the support extension but I told you to share your Theme purchase code PDF file with us via our support system so that we will check/verify and reset it for you and then you will be able to use it again, and how to get the purchase code PDF file, please read this article:

https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

And if you are not able to contact via our support system then share your purchase code PDF file via our email newsmartwave@gmail.com or via aizazawan55@yahoo.com so that we will reset it for you.

Regards, P-THEMES.

Hello, @Grupocarden,

We have made the Header of Shop Demo 22 using Header Bulder, and the Shop by Category is set using Main Toggle Menu header builder element as showing in this screenshot:

It means it is the Main Menu of the site which you set from Appearance >> Menu.

Now, let me explain to you how we have made those Menu Items as showing below:

Regards, P-THEMES.

SOLVED… there was a random symbol in the additional CSS section inside the pagebuilder page which obviously overrides the other custom CSS code of porto. my mistake.

Sound’s Great!!!
That you have solved your issue by yourself
You are the best

Hello, @fraggonet,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @qalott,

This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:

Disable this option if you have any compatibility problems.

So, your site has compatibility problems with Lazy Load please do not use it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/02/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

thanks porto support team for the prompt response for my query.

yes the issue resolved after disabling the lazy load option. BUT i’m surprized why lazy load option is working perfect for the whole site except the menu pics.. !! i’m not using any 3rd party plugin for lazy load, its lazy load option already integrated in the porto theme so it should work perfect for menu pics as well.

Hello, @qalott,

Sound’s Good!!, That your issue has been resolved.

And as I indicated above, it is clearly written in the Lazy Load section that:

Disable this option if you have any compatibility problems.

So it must be some compatibility issue of your Menu or Menu images with that Lazy load and that is the reason it is not working for your site, you can use any third-party plugin for Lazy Load on your site.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @shineweb,

The latest version of the Porto WordPress is fully compaitable with the latest version of the WooCommerce and there is no such issue at our end not on any other Customer site, Please make sure that you are using the very latest version of the WordPress and Theme and Plugins and if yes then try to deactivate all the third party plugins and check back, if the issue will resolved then activate all the third party plugins one by one again and check which one is creating an issue on your site, Otherwise, check with activating the default WordPress Theme like Twenty Twenty, I am sure you will finds the same issue and which will makes clear that the issue is not from our Theme but it is from WooCommerce and you have to contact WooCommerce support for it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/06/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you for your response. Just to clarify, the error is not present on the WordPress default theme.

Hello, @shineweb,

Have you tried other debugging processes as well that I listed above? If no then try those and if yes then purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @dariusneo,

Please watch and follow the instructions showing in this video I have created for you.

https://streamable.com/lulun4

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Resolved.

Sound’s Great!!!
That you have solved your issue by yourself
You are the best

Hello, @nexgraphics,

We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @Grupocarden,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.top_sale_product ul.products li.product-col .rating-wrap {
    margin-bottom: 1.25rem !important;
}

Regards, P-THEMES.

Hello, @Grupocarden,

You can, You can simply copy and page from any Demo on your main site by following the steps listed below:

Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home page or any page from a Test site to a Live site and It will work for you.

OR

You can use Porto Studio Functionality:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

and Import any Demo page on your site.

Regards, P-THEMES.

Hello, @Pureness027,

Yes, The very latest version of the Theme Version 5.4.6 (Sep 16th.2020) is fully compaitable with the latest version of the WooCommerce 4.6.0 and with latest version of the WP Bakery 6.4.1 as well.

We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @mainalibijay,

You have to add the Code under Porto >> Theme Options >> Skin >> JavaScript Code as showing below, You cannot add <script> tag in the custom js because of security issues.

You need to add JavaScript code without <script> tag like this:

(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');

ga('create', 'UA-********-5', 'auto');
ga('send', 'pageview');

If you add this Google analytics code in “JS Code before ” of theme options, it will work well.

Regards, P-THEMES.

i wanted to add Google tag manager not google analytics code

Hello, @mainalibijay,

It was just an example for you, you can replace the code as for Google Manager and follow the same rule without <script> & <noscript>opening and closing tags.

Regards, P-THEMES.

Hello, @kurama3,

We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/08/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Yes I will renew today, no problem. But I thought WP Bakery updated with the Theme update? I didn’t realise this had to be done separately ongoing? Thanks

Hello, @kurama3,

We will update the plugin in the Theme as well with our upcoming updates of the Theme and you can always check that article as well for the plugins updates.

Regards, P-THEMES.

Hello, @etunam,

Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:

And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:

It will solve your issue.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @uniqcard,

First of all, thanks for showing your interest in Porto WordPress

The User Roles and Products has been defined by the WooCommerce and our Theme does not have any influence on it, So you can check the WooCommerce doc for it:

https://docs.woocommerce.com/document/managing-products/

Regards, P-THEMES.

Hello, @im-online,

Yes, you can download the latest version from them as well, it will work with Porto and you can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @carson2202,

You can use RAW HTML element of the WP Bakery and paste the Embedded Code in it, I have created a video for you please watch it here:

https://streamable.com/szyxuf

Regards, P-THEMES.

Ok. Thank you so much. I am so sorry for the questions. When I click on a header type that I want in the header menu, it doesn’t use that header, like no colors or anything is imported. Why is this?

Hello, @carson2202,

When you select any pre-built header type on your site, it will take the layout and structure of the particular header only, for changing the color you have to change the color separately from Porto >> Theme Options >> Skin >> Header as per your requirements.

Please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress

https://smartwave.freshdesk.com/en/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-

Regards, P-THEMES.

Hello, @lili_drm,

Please read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

Regards, P-THEMES.