23206 comments found.
Hello Dev.. Do you have any plan to create an android or ios app for porto with complete woocommerce api support ?
Hello, @Deva89,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
Theme options/ changing colors doesnt work, I have to change the colors directly in CSS.
It is the first theme I have used when I cant change colors thru the themes options settings and must do it in CSS. One example, Footer Top – I have tried to change color from default blue to black, changed them in theme settings/Footer Top with no results, results was achieved by doing that directly in CSS. I have installed the newest version of your theme but the theme options settings works very bad still.
Hello, @netpoint1,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Unfortunately it has nothing to do with any cache because on my website there are no cache plugin installed, anyway, once I did change in CSS it changed color at once so there is no issues different than theme related otherwise chnging that in CSS also will not works.
Hello, @netpoint1,
Exactly, And it’s not only because of the cache but it may be because of the file permission and regeneration, Please read the above article again carefully, and if needed contact us via our support system with your site WP-Admin Login details so that we will check it for you in deeper.
Regards, P-THEMES.
Hello, I like your theme and want to buy. I will create a marketplace for different vendors. Your theme supports Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins. I don’t know which plugin should I choose for the marketplace, please advise which plugin will your theme work best with? You may have tried Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and can give you some advice on which plugin is better. Thanks.
Hello, @Gornakov,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress is fully compatible with Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins, but as you want my opinion, then I suggest you go with the Dokan MultiVendor plugin as it is already included in the Theme package as well, you can read its doc here and compare it with other plugins and obviously, the final decision will be your’s
https://wedevs.com/docs/dokan
Regards, P-THEMES.
Hi, Thanks for the quick response. Two questions. 1) Which version of Dokan is included in your package, Pro or Lite (free)? 2) Your theme has native plugin support Woocommerce Product Vendors: https://woocommerce.com/products/product-vendors/
Hello, @Gornakov,
1. Its lite version which is included, If you want any plugin Pro version you have to purchase the plugin separately, as this is Envato policy and with all the Themes on ThemeForest and you can ask from Envato as well.
2.Sorry to say that but we have not tested that Product Vendor plugin with our latest Theme so if you want you can try it with our Theme as per your requirements.
Regards, P-THEMES.
Yes, can you test the WooCommerce Product Vendors plugin for your theme? I think it’s better to buy this plugin, the price is only $ 79.00. I just want to be sure that your theme will work correctly with the native WooCommerce Product Vendors plugin.
Hello, @Gornakov,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to test it and compatible it with the theme and officially write it on the Theme main page in the compatible plugins list, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understand.
Dear Porto Theme,
This theme looks very nice but before going to buy, I would like to confirm 2 query as followings:
1. Can I create filter as per my desired name/word? This theme have just Size, Colour, Price filters which is for Fashion store but after purchased this theme my store will not have this kind of filter. My store will be for electronics components so filter will be such as Package, Tolerance, Brand, Temperature Range, Values etc.
2. Your theme haven’t working live search yet, how can I fix it?
Thanks.
Hello, @naurej,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can simply create any of your filter with the attribute name as per your requirements, I have created a small description video for you, Please watch it here:
https://streamable.com/g7xr6z
2. Live Search is working perfectly fine, Please watch this video:
https://youtu.be/djMOuadv570
Regards, P-THEMES.
Hi all! I hope this message finds you well. Could somebody tell me how to completely remove the Porto newsletter popup? Not just tick the box not to see it again. I am using a licensed Porto theme. Thanks.
Hello, @olzbody,
Please completely read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi, how can I reset my license for a new domain?
Hello, @chienntvn,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I switched my domain and now my license key is not working. Says that it is used on pro3dprinters.com.
Hello, @brycesg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi i ant use this theme can u reset this licence key facing issues
hey why
Hello, @shafeequeg,
I am not able to locate/finds your purchase code with your Envato name @shafeequeg into our database, so please share your Theme Purchase code PDF file with us via our support system so that we will check and reset the support account for you on your site.
Regards, P-THEMES.
how to give that purchase code
my support is expaird but this theme for my client am using this before but now i cant use so i need to reset this theme is already am purchase so why am give to u 41.13$
this is very bad i thing
i have this theme all docs but i cant use
Hello, @shafeequeg,
Please do not panic and be patience and try to understand my words…
I did not tell you to purchase the support extension but I told you to share your Theme purchase code PDF file with us via our support system so that we will check/verify and reset it for you and then you will be able to use it again, and how to get the purchase code PDF file, please read this article:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
And if you are not able to contact via our support system then share your purchase code PDF file via our email newsmartwave@gmail.com or via aizazawan55@yahoo.com so that we will reset it for you.
Regards, P-THEMES.
How can I add to shop 26 demo a vertical menu? Like the shop 22 demo? Please help me, I want the exact menus as the shop 22 but in the shop 26 homepage,like the vertican and horizontal, is there a CSS or how can I add it?
Hello, @Grupocarden,
We have made the Header of Shop Demo 22 using Header Bulder, and the Shop by Category is set using Main Toggle Menu header builder element as showing in this screenshot:
It means it is the Main Menu of the site which you set from Appearance >> Menu.
Now, let me explain to you how we have made those Menu Items as showing below:
Regards, P-THEMES.
As soon as I swtich in the Header Type to “Header Builder” and add a menu, the custom css classes from the the menu entries are ignored. Why? Is this a bug?
SOLVED… there was a random symbol in the additional CSS section inside the pagebuilder page which obviously overrides the other custom CSS code of porto. my mistake.
Sound’s Great!!!
That you have solved your issue by yourself
You are the best
I want change domain name, how to reset licence? can u reset for me ?
Hello, @fraggonet,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
i am facing a little weird issue, theme was working fine until i updated it to latest ver. the pictures in top mega menu not showing properly.. see here: https://ibb.co/pJSVLjh
but for another sub menu pics showing https://ibb.co/HhvBQq1
i’ve created blocks and then using their slug name in menu settings.. this setting was working fine but now suddenly started seeing this issue.
plz let me know how can i fix it.
many thanks.
Hello, @qalott,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
thanks porto support team for the prompt response for my query.
yes the issue resolved after disabling the lazy load option. BUT i’m surprized why lazy load option is working perfect for the whole site except the menu pics.. !! i’m not using any 3rd party plugin for lazy load, its lazy load option already integrated in the porto theme so it should work perfect for menu pics as well.
Hello, @qalott,
Sound’s Good!!, That your issue has been resolved.
And as I indicated above, it is clearly written in the Lazy Load section that:
Disable this option if you have any compatibility problems.
So it must be some compatibility issue of your Menu or Menu images with that Lazy load and that is the reason it is not working for your site, you can use any third-party plugin for Lazy Load on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I am getting this error on your theme. “The select2(‘destroy’) method was called on an element that is not using Select2” selectWoo https://my-domain.co.ke/path-to/plugins/woocommerce/assets/js/selectWoo/selectWoo.full.min.js?ver=1.0.6:16 and “Uncaught TypeError: e is undefined”. Seems that there is a conflict is with Woocommerce. How do I handle this?
Hello, @shineweb,
The latest version of the Porto WordPress is fully compaitable with the latest version of the WooCommerce and there is no such issue at our end not on any other Customer site, Please make sure that you are using the very latest version of the WordPress and Theme and Plugins and if yes then try to deactivate all the third party plugins and check back, if the issue will resolved then activate all the third party plugins one by one again and check which one is creating an issue on your site, Otherwise, check with activating the default WordPress Theme like Twenty Twenty, I am sure you will finds the same issue and which will makes clear that the issue is not from our Theme but it is from WooCommerce and you have to contact WooCommerce support for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your response. Just to clarify, the error is not present on the WordPress default theme.
Hello, @shineweb,
Have you tried other debugging processes as well that I listed above? If no then try those and if yes then purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
How do i change the svg icon that is in under our services in https://www.portotheme.com/wordpress/porto/construction2/
Hello, @dariusneo,
Please watch and follow the instructions showing in this video I have created for you.
https://streamable.com/lulun4
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Guys, I am using shop demo 35 elementor version. The reviews are not working for any of the products, what do I need to do to get this working?
Resolved.
Sound’s Great!!!
That you have solved your issue by yourself
You are the best
WP-Bakery says it needs an upgrade and that I need to contact the makers of the theme…..do you have an updated version, its showing a vulnerability. Thanks!
Hello, @nexgraphics,
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
In porto shop 22, in “flash deals” (right side of the website, near the main image) Is bugged!! Stars are in front of price!! give me the css to fix it.
Hello, @Grupocarden,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.top_sale_product ul.products li.product-col .rating-wrap {
margin-bottom: 1.25rem !important;
}
Regards, P-THEMES.
Hello, how can I add the demo shop 28 on a single page (New page) On my website? Withouth deleting all my other content?
Hello, @Grupocarden,
You can, You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home page or any page from a Test site to a Live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
Hello, The latest Porto Version 5.4.6 is compatible with NEW WooCommerce 4.6.0 and WP Bakery “Visual Composer” Version 6.4.1 that fix a BIG security bag?
Hello, @Pureness027,
Yes, The very latest version of the Theme Version 5.4.6 (Sep 16th.2020) is fully compaitable with the latest version of the WooCommerce 4.6.0 and with latest version of the WP Bakery 6.4.1 as well.
We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
How can I add google Tag manager tag since there is no header and body option on theme editor
Hello, @mainalibijay,
You have to add the Code under Porto >> Theme Options >> Skin >> JavaScript Code as showing below, You cannot add <script> tag in the custom js because of security issues.
You need to add JavaScript code without <script> tag like this:
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-********-5', 'auto');
ga('send', 'pageview');
If you add this Google analytics code in “JS Code before ” of theme options, it will work well.
Regards, P-THEMES.
i wanted to add Google tag manager not google analytics code
Hello, @mainalibijay,
It was just an example for you, you can replace the code as for Google Manager and follow the same rule without <script> & <noscript>opening and closing tags.
Regards, P-THEMES.
