1951 comments found.
New issue – products inconsistently add to cart – sometimes they do, sometimes they don’t – tried everything including disabling everything except woocommerce + sober theme – still having issues.
Hello,
Please open a ticket on the support site and share your website login credentials. Our supporters will help you check it.
Thank you
Instagram token doesn’t work anymore – get a “Unsupported get request.” when I try to authorize it.
Hello,
Please follow this documentation to generate a new Instagram Access Token.
https://docs.uix.store/konte/#/misc/instagramThank you
Fixed, but lord that process is so ridiculous – i hate FB
It’s glad to know you fixed it. Actually, this process is required by Facebook. We have no control about it and have to follow it.
Do you have any navigation features like displaying the categories as a clickable image?
I was updating WooCommerce plugin from 3.6.5 to 4.6.1 version and my website got a fatal error. For some reason during the plugin update it is not triggering the creation of the database table, however nothing on the server level causes this issue. I thought might be something is not compatible with the theme? Does anyone else have this problem?
“An error of type E_ERROR was caused in line 44 of the file /home/perscase/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php”
Hello,
This theme was tested with the latest version of WooCommerce and it is fully compatible with it. Perhaps another plugin on your website is not updated. You should update other plugins too.
Besides, please ensure you are using the latest version of Sober for the best compability.
Thank you
Hello! I just purchased your theme. I wanted to know if its possible to change the Filter to WC Ajax Filter? I did try but didn’t work so please let me know if it can be integrated? Thanks, Dean
Hello,
Yes, you can use another filter plugin like WC Ajax Filter, but please change the pagination type to default (numeric type).
Thank you
Theme is nice but we need ready made block to work fast.Do you have plan to add ready block?
Hello,
At this time, this theme can support default blocks of Gutenberg. This theme just add custom elements to WPBakery Page Builder and Elementor interface only.
Kind regards
When I open topbar, the slider part gets smaller and there is no solution for this. I want this fixed in the next update. As a demo import, I chose 3, added topbar and the slider got smaller and I couldn’t enlarge it in any way. When topbar, the slider gets smaller.
Hello,
You can change it in the slider settings. There is an option to descrease the slider’s height if the topbar is enabled. Please check this screenshot for more details:
http://prntscr.com/v3hu07You just need to remove ”#topbar” from that list.
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
Hello, I would like to know which plugins could be update safely after updating new Sober? https://prnt.sc/v2r89o
Hello,
All of them are tested with the theme. You can update them all.
Kind regards
Hello, I want to use the simple banner from Home V13, section More To Discover which has class “sober-banner-simple sober-banner-simple—center”.
I tried to find in WP Bakery but no luck. Could you help to tell me how to make that banner simple?
Hello,
It is the element “Simple Banner” in the “Sober” tab. Please check this screenshot:
http://prntscr.com/v2qgjcYou should ensure your are using Sober v3, because of this element was added from version 3.0.0. Please check and update both Sober and Sober Addons plugin first.
Thank you
thanks, update Sober Addons solve my problem
Thanks for your feedback.
Hello, I checked the documentation but didn’t find anything about Google maps (contact page). Can you explain which type of API do we need to make it work? Thanks!
Hello,
You can follow this document to get your API key for Google Map.
https://developers.google.com/maps/documentation/javascript/get-api-keyPlease open a ticket on the support site if you need more assistance. Our supporters will help you.
https://uix.ticksy.com/Thank you
HI,
I am using th estore single product v6, when is more than 3 images they look goo but when is les than 3 they are align to the righ, can this be aligned to center? it looks really weird
thanks
Hello,
Actually, it is the default behaviour of WooCommerce. This product style is designed for products which have more than 3 images.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
I want a search field under the header on mobile
Hello,
Unfortunately, the theme has no option for a search field like that. You can have a search field in the mobile menu only.
If you need more assistance, please open a ticket on the support site.
https://uix.ticksy.com/Thank you
Why do you not have an indispensable feature in e-commerce site?
Actually, it is supported in the mobile menu, therefore we don’t create another one under the header.
I want to close it from the menu and put it under the title, can you help me with this? That way he doesn’t see me inside
It requires you to use custom code. We’re not sure it is possible, but please open a ticket on the support site. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
after i import the minimal demo although it works the site is not the same as the online demo…the css apears to be broken..the products are all over the place in the home page…i have also opened a ticket #2566821
Hello,
It seems you imported the demo content incorrectly. Our supporters will check and answer you in your ticket.
Thank you
White screen, please fix asap.
Hello,
We’ve just released a new version to fix this issue.
Thank you for your feedback.
same here ..blank white after the update
Hello,
We’ve just released a new version to fix this issue.
Thank you for your feedback.
updated and fixed !! thank you
Hello, Hope you’re well.
Just updated the theme to the last version and got the death screen, my site just went white.
I can see that I am not the only one so the problem is the new version then.
Regards,
Hello,
We’ve just released a new version to fix this issue.
Thank you for your feedback.
I am getting white screen of death. Blank screen with the theme. What to do ??
Please provide the version 3.0.0 for the theme to me as I need to complete the site development. This blank screen is stopping from doing anything on the site. Look forward for your support
Hello,
We’ve just released a new version to fix this issue. Please update your theme.
Thank you
Hi, latest version break my site (blank page)
Hello,
We’ve just released a new version to fix this issue.
Thank you for your feedback.
just updated the theme and my whole site disappeared
Hello,
We’ve just released a new version to fix this issue.
Thank you for your feedback.
Pre sales question, is this working with Elementor? if i buy i will be able to import a homepage design from the already templates i can see?
Hello,
Yes, this theme is working with Elementor. You can import the homepage you want to use, or even use Elementor to build your own homepage version.
Thank you
thank will give it a try
