1960 comments found.
Hi there i purchased this theme today and i am working on it and designing the site now. I was wondering, the Top Bar, under the header section allows me to see the top bar on Desktop Screens, but how can i view the top bar content on Mobile Devices
Hello,
By default, the topbar is hidden on mobile. You just need to enable it on mobile in the theme options panel: Appearance > Customize > Mobile.
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
Hi, how can i remove the text from the header but keep the image? See: https://ibb.co/QmQsRhW thank you very much
Hello,
You can try this CSS to hide that page header title.
.page-header .page-title {
visibility: hidden;
}
Please paste this CSS to Appearance > Customize > Additional CSS.
Thank you
Hi,
I’ve bought Sober and satisfied with it so far. Great theme!
But there are some issues. First, some styles are broken. - When I click the cart button, the cart icon disappear. So I can see only the black round. - Checkout page style is broken. - On the product page, The layout below the Add to cart button is broken. - There are many other broken styles other than what I mentioned above. This is the website. https://nordiq.shop/
Another issue is about Woocommerce Currency Switcher. I am using Header v3. And there are two currencies: Euro which is default and Korean Won. The currency is switched to Euro whenever a webpage is loaded even though I set Korean Won. How can I stay the currency same after changing it?
Hi,
Thank you for your feedback. It seem there is a conflict with a plugin on your website. Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check these issues.
https://uix.ticksy.com/Thank you
Hi, is it possible in the soo filter widget to select the categories and not show them all? thanks
Hello,
Unfortunately, it is not possible.
Hi, nice theme! I did some speed testing, and it seems to score quite well on desktop tests: Pingdom: B82 / 3.18s and GTMetrix: 91%/78%/2.3s. On Google Pagespeed Mobile however it scores only 36 with a speed index of 11.6s. Why is it performing so bad on mobile?
Hello,
Thank you for your feedback. Actually, it is a limitation of WooCommerce themes. If you check other popular themes like Flatsome, Porto (shop version), etc… you will see the same result. In order to render the webpage on mobile, WooCommerce and themes have to load many resources and it causes some bad points for Google Page Speed. However, it doesn’t mean you can’t improve it. This point can still be improved, but for individual websites only. Because of our demo site contains many different homepages for demo purpose, we’re not able to improve it completely. But on your website, there is only one homepage, you can improve it easier.
Kind regards
pre-purchasing question. Can the client choose the Size or the color for exp when “add to cart”? because i want the client choose only the available sizes in the stock screenshot https://prnt.sc/vbrtdj i want the client also see the sizes if its out of stock https://prnt.sc/vbrvcu
Hello,
Yes, you can use the variable product type to add options for size, color, etc… to your products. It will work exactly like you want. Please check this demo product for more information.
https://demo.uix.store/sober/product/guide-pack-cap/Thank you
Hi,
I cannot update slider revolution and wp bakery plugin.
Nothing appears on appearance—> install plugins.
Can you help this out?
Thank you
Hello,
Firstly, you need to ensure your theme is up-to-date. If you are using the latest verison of the theme, but still not getting notificaitons of updating plugins, you can try to delete these plugins and then reinstall them in Appearnace > Install Plugins to get the latest versions.
Thank you
Hey, I have pre-purchase question. Is it possible to change the way the product page is opened? I mean, if I click product from shop page, I would like to redirect directly to product page instead of popup product.
I found answear in comments!
Hello,
Thank you for your purchase. If you need more assistance, please opne a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Kind regards
Hi, is it possible to use the elementor to change the premade demos?
Hello,
Yes, you can use Elementor to edit premade demos. Or even build your own pages.
New issue – products inconsistently add to cart – sometimes they do, sometimes they don’t – tried everything including disabling everything except woocommerce + sober theme – still having issues.
Hello,
Please open a ticket on the support site and share your website login credentials. Our supporters will help you check it.
Thank you
Instagram token doesn’t work anymore – get a “Unsupported get request.” when I try to authorize it.
Hello,
Please follow this documentation to generate a new Instagram Access Token.
https://docs.uix.store/konte/#/misc/instagramThank you
Fixed, but lord that process is so ridiculous – i hate FB
It’s glad to know you fixed it. Actually, this process is required by Facebook. We have no control about it and have to follow it.
Do you have any navigation features like displaying the categories as a clickable image?
I was updating WooCommerce plugin from 3.6.5 to 4.6.1 version and my website got a fatal error. For some reason during the plugin update it is not triggering the creation of the database table, however nothing on the server level causes this issue. I thought might be something is not compatible with the theme? Does anyone else have this problem?
“An error of type E_ERROR was caused in line 44 of the file /home/perscase/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php”
Hello,
This theme was tested with the latest version of WooCommerce and it is fully compatible with it. Perhaps another plugin on your website is not updated. You should update other plugins too.
Besides, please ensure you are using the latest version of Sober for the best compability.
Thank you
Hello! I just purchased your theme. I wanted to know if its possible to change the Filter to WC Ajax Filter? I did try but didn’t work so please let me know if it can be integrated? Thanks, Dean
Hello,
Yes, you can use another filter plugin like WC Ajax Filter, but please change the pagination type to default (numeric type).
Thank you
Theme is nice but we need ready made block to work fast.Do you have plan to add ready block?
Hello,
At this time, this theme can support default blocks of Gutenberg. This theme just add custom elements to WPBakery Page Builder and Elementor interface only.
Kind regards
When I open topbar, the slider part gets smaller and there is no solution for this. I want this fixed in the next update. As a demo import, I chose 3, added topbar and the slider got smaller and I couldn’t enlarge it in any way. When topbar, the slider gets smaller.
Hello,
You can change it in the slider settings. There is an option to descrease the slider’s height if the topbar is enabled. Please check this screenshot for more details:
http://prntscr.com/v3hu07You just need to remove ”#topbar” from that list.
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
Hello, I would like to know which plugins could be update safely after updating new Sober? https://prnt.sc/v2r89o
Hello,
All of them are tested with the theme. You can update them all.
Kind regards
Hello, I want to use the simple banner from Home V13, section More To Discover which has class “sober-banner-simple sober-banner-simple—center”.
I tried to find in WP Bakery but no luck. Could you help to tell me how to make that banner simple?
Hello,
It is the element “Simple Banner” in the “Sober” tab. Please check this screenshot:
http://prntscr.com/v2qgjcYou should ensure your are using Sober v3, because of this element was added from version 3.0.0. Please check and update both Sober and Sober Addons plugin first.
Thank you
thanks, update Sober Addons solve my problem
Thanks for your feedback.
Hello, I checked the documentation but didn’t find anything about Google maps (contact page). Can you explain which type of API do we need to make it work? Thanks!
Hello,
You can follow this document to get your API key for Google Map.
https://developers.google.com/maps/documentation/javascript/get-api-keyPlease open a ticket on the support site if you need more assistance. Our supporters will help you.
https://uix.ticksy.com/Thank you
HI,
I am using th estore single product v6, when is more than 3 images they look goo but when is les than 3 they are align to the righ, can this be aligned to center? it looks really weird
thanks
Hello,
Actually, it is the default behaviour of WooCommerce. This product style is designed for products which have more than 3 images.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
