382 comments found.
Hello! Do you plan to implement a header builder to your theme? BROOK is far and away the best template in the market, but there should be a possibility to customize the header. Thank you.
Hi,
Recently we don’t have plan to update custom header layout. We will add it to to-do-list, and think about this feature.
the way that portfolio items work is so bad.. Visual composer is not even enabled for portfolio items but there is the code instead and also it is imposible to add custom fields..
Hi, I purchased this theme about a year ago and was hacked a month ago. So I hat to reinstall everything. My purchase code no longer works, and I dont have support anymore, because I bought the theme a year ago. Is there any way I could make this theme work again on my website? Its the same URL it was before the hack. I know I can download the theme from this website and upload, but unfortunately I cannot update, which Is mandatory to keep my website safe. Cheers, Albane
Hello
Please provide your purchased code and the site info to my email linhdo@insights.is then i will help you check it.
Thank you.
Both “Smooth scroll to id” and “Scroll under slider” options aren’t working,
Instagram feed plugin not working too
Hi,
Please write an email to frank@thememove.com and provide your site admin’s credentials, I’ll check it out
Hello, after upgrading to wp 5.6 I have troubles accessing to theme options. Only widget section is available and empty. I have sent to frank@thememove.com credential for an admin account. Thank you for checking.
Hello
There is an update of WP 5.6, however please do not make this update in your site until we confirm to you all in our changelog. We are checking compatible and need time to carefully check on this, it may take a while.
Please wait for our update, we are trying our best to release new version which compatible with WP 5.6 as soon as possible.
In case, you had already updated this in your site, please rollback to the previous version to avoid any issues.
Thank you.
I downgraded to 5.5.3 and panel is back. Please, in next release theme notes, write when it will be compatible with 5.6. Thank you for supporting
Ok, thank you so much.
Hello–I’m having a similar issue to ‘simonspring’ after updating my Wordpress and Brook theme to the latest versions my website wont load. It hangs on the pre-loader. Do you know what is causing this issue?
Hi,
Please write an email to frank@thememove.com and send me your site admin credentials, I will check it out.
Hi there. I didnt update the theme for a while and 2 days ago i made now all the updates. Wordpress, Theme and all the plugins. Now i am having some problem with the Website but cant figure out the problem. Sometimes the site just loading and loading. Sometimes it works. Also the problem doesnt seem to be on every browser. Are there any known problem with the last update? For now i had to load the old backup to make sure the site is working again. Thanks
Hi,
In this case, please write an email to frank@thememove.com with your site admin credentials, I’ll check your site.
Hi there. Could fix your theme so it works with wp 5.6 now? Any update on this? Thanks
Recently, you can use this plugin first: https://wordpress.org/plugins/enable-jquery-migrate-helper/
https://prnt.sc/wcofplWe will update theme later.
Hi. Congratulations for that library. I Have a question. How can I have In OnePage tempate for example “https://brook.thememove.com/homepages/presentation/” a menu that scrolls to an anchor I choose? I gave each row an anchor but links are dead. Maybe because of the navigation bullets common id. I need a menu that does the same us bullets. Scroll to a page I want. Thank you.
Hi,
You can choose templates here: https://prnt.sc/w063ip
Sorry… I wasn’t clear. I made a page on that template. I also chose a header with menu. I ask you how can I have a menu that scrolls in a specific anchor. For example in my menu links when I give #contact there is no responce. But when I click the right ναωιγατιον menu which has the link #contact my page scrolls to section contact.
I found the solution. Thanks.
Hi,
Thanks for letting me know. Anyway, I’d like to add the comment here if anyone else has the same question:
1. Create ID for page’s section
2. Go to menu > add link to this ID. For example: Contact’s menu is #contact
Hi, after update wordpress today, theme not working in some functions and with other plugins like wp bakery, slider revolution etc.. any help?
Please send your WordPress admin credentials to frank@thememove.com – I’ll check your site for you
Hello, I have a issue. When I put the Purchase Code, the page load but dint change anything
Hi,
Yes, you can write a support request at https://thememove.ticksy.com – we can help you
Regards, TM
Hi,
If you cannot create a support request, you can write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check it out.
hello. I love your theme! Quick question! how do I get the top of One page to look like how it looks on the demo? I imported the demo but it doesn’t look anything like it. Is it pulling in slider revolution sliders that are not included? Additionally, can you send over the latest version of WP Bakery? I’m working with an older version.
Hi,
Yes, you can write a support request at https://thememove.ticksy.com – we can help you
Regards,
TM
hello, even i created a Google Map API but its still show me this error. “This page can’t load Google Maps correctly.” how can i fix that
Hi,
You can read this article to follow up: https://thememove.ticksy.com/article/14009
I’m having problems with Blog permalinks.
I have to have a custom structure, which is ”/ category / postname /”, but if I change permalinks to that, the “Next page” (numbered links) on the blog page doesn’t work.
It causes 404 page not found error.
Any ideas how to solve this?
Hello
Please use Post Name type for permalink format then if you want to custom slug for your post/page, you can use this plugin https://wordpress.org/plugins/custom-permalinks/
Regards
The theme get broken after updating wordpress
Hi,
Please contact our support team at https://thememove.ticksy.com and provide your site’s URL, we will check to see what happened to your site.
Hi, i have a problem with single portfolio. It doesnt customize using WP Bakery Builder like this https://prnt.sc/rhiz5q , instead it shows me shortcodes and text. Why?
And the WP Bakery Builder doesnt update to last version, and i bought the Brook theme this month…
Please write an email to frank@thememove.com and I can help you.
Hi,
You should enable WPBakery for Portfolio type here: https://prnt.sc/mw5lra
And, we are checking latest version of this plugin to make sure it’s totally compatible with the theme first. If you need it urgently, you can write an email to me, I’ll send the file.
Hi,
Thanks for answer.
I have another question: How to remove the Name portfolio and the text “About the Project” in portfolio single page? https://www.dropbox.com/t/6vs2pKk3lRsdDo69
I want to have a project like this https://brook.thememove.com/portfolio/the-language-of-designs/
Hello
Please submit ticket in our support system then we will help you check it.
Thank you.
Hello, Elfsight Instagram Feed Plugin no longer fetches instagram feeds. Guess it needs to be updated to v4.
Please write an email to frank@thememove.com and I can help you.
Hello, is it compatible with Elementor?
Hi,
Brook isn’t compatible with Elementor, only Billey supports it.
Hi, when updating the theme, if using a child version of the theme. Do I disable the child theme, update the original and then re-enable the child theme? Thank you! I’m just a little unclear in the documentation and want to verify.
Yes, it is.
You can follow that way to update the parent theme but do not update the child theme with your customized.
Regards
hi dear revolution slider won’t import in demo what should i do?
ok tanks
I will check the email and send you the slider demo file soon.
Regards
Hello!
Guys, your theme is wonderful, but this is the first time I’ve encountered such an update. Once I installed WordPress 5.5.1. immediately the functionality of the WPBakery Page Builder plugin disappeared and all my slides in the Revolution Slider plugin disappeared.
I read your comments to other users, and followed the steps you recommended:
1. Installed plugin Enable jQuery Migrate Helper version 1.0.1 2. Installed a new version of the Insight Core plugin version 1.7.1 2. Updated the Revolution Slider plugin to version 6.2.18
But nothing worked. Pages are never edited through WPBakery Page Builder. Instead of WPBakery Page Builder elements, just html code. And all my slides never showed up in Revolution Slider (just empty)
When I configure “Manage Roles” in WPBakery Page Builder Settings and click save, the error appears: message.png wp-admin / admin-ajax.php {“message”: ”\ u041d \ u0430 \ u0441 \ u0442 \ u0440 \ u043e \ u0439 \ u043a \ u0438 \ u0440 \ u043e \ u043b \ u0435 \ u0439 \ u0443 \ u0441 \ u043f \ u0435 \ u0441 \ u043f \ u0435 \ u0441 \ u043f \ u0435 \ u043e \ u0445 \ u0440 \ u0430 \ u043d \ u0435 \ u043d \ u044b. “}
All theme settings are gone. It just became empty. There is nothing.!!!!!!!!
My support has ended, but I hope for your prompt help.
Can you share your site details to my email linhdo@insights.is so i will help you check it?
Thank you.
